CONFLICTMANAGEMENT& MEDIATION CERTIFICATE

Learn proven and creative ways to transform inevitable conflict in an engaging, practical, and flexible workshop-based program.

› Understanding Conflict

› Conflict Coaching Skills

› Transforming Group Dynamics

› Negotiation

› Difficult Conversations

› Facilitation Skills

› Transformative Mediation

› Peacemaking Circles

› Organizational Approaches to Conflict

AT CONRAD GREBEL UNIVERSITY COLLEGE

Affiliated with the University of Waterloo

All trainers in our program are highly regarded practitioners in their field who have significant experience as mediators, facilitators, and coaches. With their practice informed by a philosophy of life-long learning, each workshop is developed by the trainer, resulting in authentic, useful, and relevant content. Participants come from diverse occupations, including education, policing, insurance, social work, and human resources, which adds to the richness of the learning environment.

For over twenty years, the Conflict Management Certificate Program has been equipping participants with tools to better manage conflict in professional, personal, and community settings.

SAMPLE WORKSHOPS

SKILLS DEVELOPMENT WORKSHOPSWorkshops can be completed individually or work towards a certificate in Conflict Management and Mediation.

Conrad GrebelUniversity College

CONFLICT MANAGEMENT AND MEDIATION CERTIFICATE REQUIREMENTS

Each completed workshop is recognized with a Certificate of Participation. Individuals who want to complete a full Conflict Management and Mediation certificate must attend minimum of 19 days of instruction, which includes six days of core content. Workshops may be taken in any order, although there are some electives which build on the content of Understanding Conflict Foundations.

CORE WORKSHOPS

SAMPLE OF ELECTIVES

CONTACT INFORMATIONCONRAD GREBEL UNIVERSITY COLLEGE

140 WESTMOUNT ROAD NORTHWATERLOO, ON N2L 3G6

Susan Baker, Manager519-885-0220 ext. 24254sbaker@uwaterloo.ca

uwaterloo.ca/conflict-management

› Understanding Conflict Foundations (2 days) › Understanding Conflict Advanced (2 days) › Effective Communication Tools: Negotiation and Difficult

Conversations (2 days)

› Conflict Coaching Skills (2 days) › Culture, Diversity and Conflict Management (2 days) › Facilitation Skills (2 days) › Leadership Coaching Skills (2 days) › Peacemaking Circles Training (4 days) › Transformative Mediation with CJI (4 days) › Dispute Resolution Level 1: Fundamentals with Agree Inc. (3 days)* › Dispute Resolution Level 2: Mediation with Agree Inc. (3 days)*

PARTICIPANT HIGHLIGHTS

“Betty did a great job presenting, explaining and steering the topic, and keeping the class focused and engaged. Betty has a lot of knowledge, skills, and abilities and is a great leader and influencer.” -Understanding Conflict Foundations “A great workshop! This provided me with tools I can use in my personal life as well as in my professional relationships. Betty is a great facilitator and is on top of her game!” -Transforming Group Dynamics “It is rare that I encounter such innovative content with such an entertaining delivery. I will highly recommend this session to others often.” -Effective Communication Tools

“Jeremy is yet another solid presenter/workshop facilitator within the Conrad Grebel pool of professionals.” -Temper your Temperament “I really appreciated the experienced mediators coaching the role plays.” -Transformative Mediation “Rebecca invited a sense of fun, purpose and practicality into the space. She kept the group on track while responding to comments and questions thoughtfully.” -Facilitation Skills

uwaterloo.ca/conflict-management

Check out the Conflict Management Certificate website forcurrent costs, workshop dates and further information.

Most workshops are offered in Waterloo.

(Complete 6 days)

(Complete a minimum of 13 days of content)

SEE THE WEBSITE FOR A FULL LISTING OF ELECTIVES.

*For those pursuing designations with ADRIO as a Chartered mediator (C.Med.) or Qualified Mediator (Q.Med.) Dispute Resolution Level 1 and 2 workshops are approved by ADRIO and meet required content for member designation applications.