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Conflict Management
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CONFLICT MANAGEMENT
Conflict Conflict between black and whites when Nelson
Mandela took the seat South Africa divided by 50 years of racial tensions. For Blacks Springbok symbolizes “White Supremacy” Conflict between black and whites whether SpringBoks
will play to win for themselves and their own glory Or whether they will win for the new formed “Non-
racist” South Africa
Nature of Conflict Substantive: Styles of handling conflicts: Integrating
Learning from Course Iceberg
Behavior – Blacks cheering for the opposite team rather than Home Team i.e. Springboks
Attitude – Springboks team represented Whites and Blacks wanted to put an end to it.
Context – Imprisonment of Nelson Mandela and after 26 years he became the first black president of a white nation.
Type of Conflict Structural – Blacks wanted to take control over the sports committee and
wanted to change the name of the team Interpersonal – There was conflict between the SpringBoks team members Intra-individual – Francois Pienaar whether to play as captain of team
representing white supremacy or captain of national team of new South Africa
Technique UsedHow to manage difficult people: Used emotional intelligence
Thoughts and Biases
Thoughts• Whites considered
Blacks to be inferior• Change the team
name from “Springboks” to something that represented both.
Biases• Why a team of white
player should listen to black president
• Racial sourness• Why to let a black
enter the team.• Attack on identity
Needs and Real Issue
Need• Support from both
blacks and whites• Trust of both
communities on each other
• Not to show differences to the outside world
Real Issue• Citizens divided-
due to years of racial tensions
• Blacks were not part of the SpringBok Rugby team.
• Springboks – represented White Supremacy
Options Available
Boycott White• Positive:
Black will support
• Negative: Gap between black and white will increase
Take Revenge• Positive:
Black extremist will support
• Negative: Political unrest, economic slowdown
Unite Them• Positive:
Development of the country
• Secularism, Unity
• Negative: Black extremist might feel offended
Generating steps to resolve the conflict
Know Thyself
and Take Care of
Self
Clarify Personal Needs
Threatened by the Dispute
Identify a Safe Place for
Negotiation
Take a Listening Stance into the
Interaction
Assert Your
Needs Clearly
and Specificall
y
Approach Problem-Solving with
Flexibility
Manage Impasse with
Calm, Patience,
and Respect
Build an Agreement that Works
Conflict resolution plan Mandela used – LEAPS technique
Situation: When security officers from former administration are appointed back. There is a conflict between Jason and Mandela
Effective communication i.e. More use of “We”, he used bridging words like Our, Can, Us. During Springbok name change meeting When he met the springbok team players Whenever he addressed people of SA https://www.youtube.com/watch?v=25Lb1YpSEic
Uniting people by means Rugby Worldcup – SA winning (common goal)