Conflict and Frustration Final

8/6/2019 Conflict and Frustration Final

1/18

CONFLICT AND

FRUSTRATIONPREPARED BY:

Satish chavan

Rajesh Gadgil

Chandravadan Goritiyal

Manojkumar Jaiswal

Amit Narkar

Rohit Puralkar N P Shetti

Nitesh Shinde

Vaibhav Singh


2/18

CONFLICT

Disagreement or collisionbetween two persons orparties

Clash of interests A difference of opinion

A process that beginswhen one party hasnegatively affected or isabout to negatively affect,something that the firstparty cares about. (By

Thomas)


3/18

SOURCES OF CONFLICTS

Differences in interests

Interdependence

Timing of an event

Jurisdictional Ambiguities

Attitudes

Personalities

PerceptionCommunication Barriers


4/18

TYPES OF CONFLICTS

1) Intrapersonal when conflictoccurs within an individual (conflictfrom frustration)

2) Interpersonal when conflictsoccurs between individuals (due toego, competition)

3) Intergroup when conflict occursbetween groups or teams (eg. Sales& Production team)

4) Interorganizational the conflict


5/18

DEALING WITH CONFLICT(Fig-Source: K.Thomas, Conflict and negotiation Processes in Organizations, in M. D.

Dunnette and L. M. Hough (eds.), Handbook of Industrial and Organizational Psychology,2nd edition. Vol. 3 (Palo Alto, CA: Consulting Psychologists Press, 1992), p 668.

Competing

Avoiding

Collaborating

Accommodating

Compromising

Uncooperative

Cooperative

Cooperativeness (Concern forothers)

Unassertive

Assertive

Assertiveness (Concern

for self)


6/18


7/18


8/18

INTER- PERSONAL CONFLICTINTER- PERSONAL CONFLICTJO-HARI WINDOWJO-HARI WINDOW

Knows about others Does not know about others

KnowsAbout

Himself

OPEN SELF HIDDEN SELF

BLIND SELF UNDISCOVERED

SELF

Does not

know

about

himself


9/18

CONCLUSION That conflict, in itself, is not a bad thing. Conflict is anatural and

healthy process, necessary for making progress anddealing with

injustice.

However, the goal should be not to end or eliminateconflict but

simply to transform the way it is expressed fromdestructive forms

such as violence, abuse, and intolerance into constructiveforms such

as debate, dialogue, negotiation, and democracy. Conflictis

inevitable; violence is not.


10/18

FRUSTRATION

Emotion in a situationwhere a person is blockedfrom reaching a desiredoutcome.

A feeling ofdissatisfaction, oftenaccompanied by anxietyor depression.

Frustration: a deepchronic sense or state ofinsecurity anddissatisfaction arising

from unresolved problemsor unfulfilled needs


11/18

CAUSE OF

FRUSTRATIONExpected results/goals do

not fit the efforts and actionsput in

Actions are producing lessand fewer results

SOURCES OF


12/18

SOURCES OFFRUSTRATION

InternalSources:Disappointmentthat we cannot

have what wewant as a result ofpersonal, real orimagineddeficiencies such

as a lack ofconfidence or fearof socialsituations.

Results when a

Tensions.

No desire to communicate.

Work not done properly. Disastrous meetings.

Anger occurs quickly andeasily.

SOURCES OF


13/18

External Sources:

Physical roadblocks weencounter in lifeincluding other people

and things that get in theway of our goals.

Frustration caused by theperception of wastingtime.

SOURCES OFFRUSTRATION


14/18

RESPONSES TO

FRUSTRATIONAngerGiving up Quitters neverwin, and

winners never quit.Loss of confidenceStress

DepressionOther reactions


15/18

LEARNING TO DEAL

WITH FRUSTRATIONLearn to understand the

situation :

Distinguish between what youhope will happen, what willprobably happen and whatactually happened.

Learn to truly accept the reality: you come one step closer to

being able to deal with frustration


16/18

TREATMENT TOFRUSTRATION

TherapistKnows many effective frustration

and anger management strategies

Able to help develop a personalizedset of strategies for changing both,thinking and behavior

Relaxation and exercise

Breathing deeply, from yourdiaphragm

Yoga

Strenuous and vigorous exercises


17/18

CONCLUSION

One cannot eliminatefrustration; but canchange the way it

affects you


18/18

Thank you

Appreciate yourpatience

Documents

Conflict and Frustration Final