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7/28/2019 Conflict and Change Management
1/14
..the only constant is change -
change is inevitable
..Change can either be forcedupon us or created by ourselves
7/28/2019 Conflict and Change Management
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EFFECTS OF CHANGE
AFFECTS OUR
CONFIDENCE
MAKES US
EMOTIONALLY
VULNERABLE
CREATES STRESS
AND ILLNESS
THREATENS OUR
SECURITY
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Insecurity Sense of loss and Confusion Mistrust and the ME focus Fear of letting-go-off the experience which
led to success in the past
People hold onto and value the past High uncertainty, Low stability, high
emotional stress
Perceived high levels of inconsistency High energyoften undirected Conflict increasesespecially between
groups
WHYRESISTANCE TO CHANGE
7/28/2019 Conflict and Change Management
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At the Heart of Managing Change
lies the perception of change itself
Is Change an Opportunity or aProblem ?
7/28/2019 Conflict and Change Management
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MANAGING CHANGE
Managing changesIn Organisation
Managing changesin Career
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CHANGES IN CAREER
CAREER AND LIFE
STAGES
Changes as aHOW
How do I getPromoted
How do IimproveProductivity
How do Iimprove my
value
Changes as aWHAT
What changesare necessaryfor mysuccess
What am Itrying toAccomplish
Changes as aWHY
Why do Ineed to
Progress Why do I
need tochange
myself
7/28/2019 Conflict and Change Management
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ORGANISATIONAL CHANGE
WHY DO ORGANISATIONS CHANGE
WHY DO SOME OF THESE CHANGES
FAIL
HOW CAN WE HELP ORGANISATIONS
CHANGE MORE SUCCESSFULLY
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MYTHS OF ORGANIZATIONAL
CHANGE
COMMON MYTHS :
People want change Monday morning we will turn on the new
system and theyll use it A good training programme will answerall their questions
Our people have gone through a lot ofchangewhats one more change goingto matter
They have two optionsthey canchange or they can leave
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REACTIONS TO CHANGE
Peoples reactions are based onpast experiences and their
perceptions of the change
Most people do not resist changebut resist the perception that it is
being forced upon them
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EMOTIONAL RESPONSETO
ORGANIZATIONAL CHANGE
D E N I A L
A N G E R
B A R G A I N I N G
D E P R E S S I O N
ACCEPTANCE
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MANAGING CHANGE :
PREREQUISITES AT INDIVIDUAL LEVEL
HEAD
Thinking &Understanding
Emotional /Motivational
HEART
HANDS
BEHAVIORAL
Why shouldI change ?
Why should I do differently ?
Whats in itfor me ?
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CHANGE MANAGEMENT
EFFECTIVE CHANGE EQUALS :
ALTERINGMINDSET
HARNESSINGMOTIVATION
SHAPING BEHAVIOUR
7/28/2019 Conflict and Change Management
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CHANGE MANAGEMENT
EFFECTIVE CHANGE EQUALS
Altering
Mindset
Shaping
Behaviour
Harnessing
Motivation
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STAGES OF CHANGE MANAGEMENT
Coming to grips with the problem
Working through the change
Attaining and sustaining improvement