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Configuration ReviewScore My Team
Confi guration Review
Configuration ReviewEmployees or Configuration Reviewers will review other employees’ ConfigurationsYou will not be able to review your own ConfigurationsThe review process will require you to validate the information within a ConfigurationOnce the review is complete, you either Request Approval or Reject the Configuration
Confi guration Review
All information in the Configuration must be validated
Reading the Configuration is not validating itThe information in the Configuration must be checked manuallyEven if you know the information to be correct you must manually check it
Request Approval
If the Configuration passed the review processRequest Approval
An explanation on how you validated the configuration is requiredThe Creator and Last Updater each receive 1 Point
If the Creator and Last Updater are the same person the 2 Points are granted
The Configuration is forwarded to the Configuration Approvers for final approval
Request Approval Points are given to the Reviewer based on the following scale:
Reason Points
First Review of the Work Day +10
Second Review of the Work Day
+8
Third Review of the Work Day +6
Fourth Review of the Work Day +4
Fifth Review of the Work Day +2
Over Fifth Review of the Work Day
+1 per Review
Non Work Day Review +1 per Review
Reject Confi guration If the Configuration failed the review process
Reject ConfigurationAn explanation on why the Configuration failed the review process is requiredYou receive no Points for rejecting a ConfigurationThe Creator and Last Updater each receive -2 Points
If the Creator and Last Updater are the same person the -4 Points are applied
The Configuration is forwarded to the Creator and Last Updater for correcting
Reject Confi guration ProcessConfiguration is returned to the Creator and/or Updater to correct
Creator and/or Updater must correct the Configuration
Once corrected, the Configuration is forwarded to the original Reviewer for Approval
The person who corrects the Configuration receives 2 Points
Approval ProcessThe Configuration Approver reviews the Configuration and the reviewer’s validation notes
If ApprovedThe approver receives 2 PointsThe Configuration has completed its review cycle
If rejectedThe approver must explain why the Configuration was rejectedThe approver receives 4 Points The original reviewer receives -20 PointsConfiguration is forwarded to the original reviewer for correcting
Confi guration Review Page
The Configuration Review page contains 3 QueuesReview Queue
Pending Configurations you must review
Corrections QueuePending Configurations you must correct
Approval QueueReviewers – Configurations pending ApprovalApprovers – Configurations you must approve or reject
Confi guration Review PageYour queues will be initially blank.
To request a configuration for review click on the “Request New Configuration to Review” button.
A split-frame window is presented in order to review and edit the configuration. The upper frame is Configuration Review and the lower frame is your ConnectWise Configuration page. The lower frame may request you authenticate to your ConnectWise instance when initially launched.
Confi guration Review PageThe split-frame containing the Configuration will allow you to view, edit and save Configuration information.
Certain features for ConnectWise do not work within an split-frame, such as selecting a new Manufacturer.
Clicking on the Configuration’s name highlighted in yellow will open a fully functioning ConnectWise window for editing the Configuration.We will be releasing window layout that will fix this issue.
Confi guration Review Notifi cationWhen a Configuration is forwarded, either
passed the review process or was rejected, an instant message will be delivered to the individuals now responsible for processing the Configuration.
Confi guration Review ScoringConfiguration Review scores for past time periods are viewable by anyone in your system
You can always see your own Configuration Reviews scores using the Nilear Score My Team module
For the current scoring Time Period, other people’s Configuration Review scores will been hidden and the scores will not be ranked
Management can see all scores, at all times
Confi guration Review ThresholdsConfiguration Review can automatically shut off
during business hours when there are too many pending service or monitoring tickets
Your Nilear Administrator can set these thresholds to ensure employees are focused on tickets during busy times
Thresholds are set under Account Settings -> Configuration Requirements
End