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Configuration Guide

Contents Things to take note before you begin................................................................................................. 1 Step 1: Download RP Mobile Application – RP Connect ...................................................................... 2 Step 2: Acknowledge IT AUP .............................................................................................................. 3 Step 3: Reset Password ..................................................................................................................... 6 Step 4: Laptop Configuration ............................................................................................................. 9 Frequently Asked Questions (FAQ) .................................................................................................. 18

Things to take note before you begin Make sure you have backup all your laptop data

Make sure you have stable internet access

Make sure you follow Step 1 to Step 4

The whole process will take approximately 60 to 90 minutes; depending on your laptop’s

specification.

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On completion of Step 1, you should have your RP Connect application installed into your mobile phone.

Step 1: Download RP Mobile Application – RP Connect Please get your RP Connect application installed using the below instructions.

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Step 2: Acknowledge IT AUP a. Launch the RP Connect installed from Step 1 and click on NEW USER ONBOARDING.

b. You will be directed to another screen to Enter your student ID. Click NEXT after you have done so.

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c. You will see the screen below. An OTP (One-time password) will be sent to your registered personal email. Please enter the OTP and click on NEXT.

d. You will be directed to the IT Acceptable User Policy (IT AUP) page below. Please read and acknowledge before proceeding.

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On completion of Step 2, you should have acknowledged the IT AUP.

e. Upon acknowledgement of the IT Acceptable Use Policy (IT-AUP), you will be shown the instructions to setup your password for the first time.

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Step 3: Reset Password a. By clicking on RESET PASSWORD you will be brought to the pages below for verification.

Figure 1. Verification of ID and CAPTCHA Figure 2. Verification using your partial email

b. You will be verified by a unique 6 digit verification code sent to your personal emailaccount.

Figure 3. Confirm your email address Figure 4. Choose a new password

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c. You will be prompted to enter your new password and confirm your new password. ClickFinish when done. Follow the Password Policy below when you enter your new password.

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On completion of Step 3, you should have the password for your RP account.

d. Once you have successfully reset your password, the below screen will be displayed.

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Step 4: Laptop Configuration IMPORTANT: To complete Step 4, please ensure you have that:

• You have successfully completed Step 1 – 3 • You have backed up all your laptop data • Your laptop is connected to the internet (connection must be stable)

[ If you had purchased your laptop from The Roadshow, please go 4(s) ]

a. On your laptop, go to Windows Search bar and type “Account”

b. Select “Manage your Account”

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c. Select Access work or School

d. Click on “+” sign to connect

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e. Enter your RP account\email address using the format “<student id>@myrp.edu.sg “

f. Enter your password that you have reset at Step 3.

g. Wait while the device registers with the School and applies a policy update.

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h. Registration is complete when your device displays the below screen.

i. Before you manually reboot your laptop, please verify if you can see the 3 icons shown in ②. You may have to wait for 15 minutes for the icons to be pushed down to your laptop.

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j. After the reboot, Windows will continue to update your laptop.

.

k. Upon completion of the updates, you will be prompted to choose a password for your laptop before you can access your Windows desktop. Note that this password for your laptop which different from your RP account that you have completed in Step 3.

l. Once in to the Windows desktop, Right-mouse Click on the Windows “Start” to bring up the menu. Select “System” and confirm that your Windows edition is now Windows 10 Education. (If it is not, wait for another 15 minutes, then manually reboot again).

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m. Click on “Start” or “Windows Search”. Type “Reset this PC”. The Recovery screen will be displayed. Select “Get Started”. Important: Do not perform this step if the windows edition does not show “Windows 10 Education”

n. When the system prompts you to select an option, only select Remove everything as shown below

o. When asks if you would like to clean the drives, please only select Just remove my files.

p. Please note that this step will remove everything from your laptop. Please make sure you have done all your required backups. Ensure your laptop is plugged into the main power, before you click on the Reset.

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q. Please be patient while waiting for the reset process to complete. The laptop will reboot on its own a few times.

r. Upon the successful reset of your PC, the system will prompt you to set up Windows as below.

s. Select your region and Keyboard Layout. (For laptop purchased from The Roadshow you will be directed to this step on first login)

t. You may add second Keyboard layout if you want (optional)

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u. If you do not see this screen below, please check your internet connection.

v. Windows 10 License Agreement is displayed before sign in with your RP account

w. Enter your RP password that you have reset in Step 3.

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x. You may accept all the default options here and just continue.

Windows will be configurating your laptop and will you be seeing the following screens

y. On the successful completion of the update you will be presented with the Windows desktop screen. Check that the 3 icons in ② is shown on the menu.

z. Finally, make sure you are connected to the internet, then restart your laptop. Check that you are able to log into your student account.

On completion of Step 3, your laptop is ready for use.

You are almost there! Kindly refer to the Office365 Guide to setup your Microsoft Office, Outlook and Skype for Business.

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Frequently Asked Questions (FAQ)

Q1: After self-help configuration, my Windows is not activated.

A1: Windows will be automatic activated once you connected to RP-Wireless when you are in RP campus, which can be performed when you come to RP campus on your first day of school. Q2 How can I connect to the RP-Wireless when I am in campus? A2: Connect your WI-FI to RP-Wireless > Enter your student ID and password > Trust the certificate > enter your student ID and password when check point prompt for credential.