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CONFIDENTIAL
WHAT IS MANAGEMENT
• Management is the attainment of organizational goals in an effective and efficient manner through planning, leading, organizing and controlling the company’s resources.
• A key aspect of managing is recognizing the role and importance of others. God managers know that the only way they can they can accomplish anything at all is through the people of the organization.
• “MANAGEMENT IS THE ART OF GETTING THINGS DONE THROUGH PEOPLE” Mary Parker Follet
CONFIDENTIAL
THE FUNCTIONS OF MANAGEMENT
• PLANNING
• LEADING
• ORGANIZING
• CONTROLLING
CONFIDENTIAL
MANAGEMENT FUNCTIONS
Developed by Cool Pictures & MultiMedia Presentations Copyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved.
Management Functions
Planning
Leading
Resources
Controlling Organizing
Performance
•Human
•Financial
•Raw Materials
•Technological
•Information
•Attain goals
•Products
•Services
•Efficiency
•Effectiveness
Use influence to motivate employees
Select goals and ways to attain them
Assign responsibility for task accomplishment
Monitor activities and make corrections
CONFIDENTIAL
MANAGEMENT SKILLS
• A manager’s job is complex, multidimensional and requires a range of skills.
• CONCEPTUAL SKILLS
• The ability to see the organization as a whole and the relationship among its parts
• HUMAN SKILLS
• The ability to work with and through other people and to work effectively as a group member
• TECHNICAL SKILLS
• The understanding of and proficiency in the performance of specific tasks
CONFIDENTIAL
MANAGEMENT SKILLS
Technical Skills
Human SkillsConceptual Skills
Management Level
Top Managers
Middle Managers
First-Line Managers
Non-managers (Personnel)
CONFIDENTIAL
MANAGEMENT LEVELS
CONFIDENTIAL
HORIZONTAL DIFFERENCES
• Functional managers, responsible for departments that perform a single functional task
• General managers, responsible for several departments that perform different functions
CONFIDENTIAL
MANAGERIAL ACTIVITY
1.Provides for variety2.Is fragmented3.Represented by brevity4.Performs a great deal of work quickly
CONFIDENTIAL
MANAGEMENT ROLES
Ten Manager RolesThree Conceptual Categories
InformationalInformational InterpersonalInterpersonal DecisionalDecisional
Monitor
Disseminator
Spokesperson
Figurehead
Leader
Liaison
Entrepreneur
Disturbance Handler
Resource Allocator
Negotiator
CONFIDENTIAL
CHRACTERISTICS OF THE NEW WORKPLACE
Centered around information and ideas
Work is free-flowing and flexible
Work is often virtual
CONFIDENTIAL
TODAY’S MANAGERS
• Embrace ambiguity
• Create organizations that are:
– Fast
– Flexible
– Adaptable
– Relationship-oriented
• Focus on:
– Leadership
– Staying connected to employees and clients
– Team building
– Developing a learning organization
CONFIDENTIAL
THANK YOU
CONFIDENTIAL