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Confidential and Proprietary Information© 2014 Express Scripts Holding Company. All Rights Reserved.
1Confidential and Proprietary Information© 2014 Express Scripts Holding Company. All Rights Reserved.
1
Ferguson Civil Unrest
Feb 19, 2015
Gene Weber
Director, Business Resiliency
Confidential and Proprietary Information© 2014 Express Scripts Holding Company. All Rights Reserved.
2
Agenda…
Ferguson Planning & Execution3
Business Resiliency Program2
Express Scripts Overview1
Critical Success Factors4
Confidential and Proprietary Information© 2014 Express Scripts Holding Company. All Rights Reserved.
3Confidential and Proprietary Information© 2014 Express Scripts Holding Company. All Rights Reserved.
Making the Use of Prescription Drugs Safer and More Affordable
1.4 BillionPRESCRIPTIONS PER
YEAR
90 MillionMEMBERS
3,200 CLIENTS
30,000EMPLOYEES
National Leader in Pharmacy Benefits
Confidential and Proprietary Information© 2014 Express Scripts Holding Company. All Rights Reserved.
4
Express Scripts’ Business Resiliency – Key Components
•Recovery Strategies & Plans•Exercises•Daily Monitoring Weather/Events
Business Continuity
•DR Readiness•DR Planning & Exercises •DR Gap Mitigation
Disaster Recovery
•Risk Discovery•Risk Management•Risk Mitigation
OPS Risk Management
•Crisis Team Activation•Crisis Management•Crisis Communications
Crisis Management
Proactively protect our patients & clients from any major outage!
Proactive PlanningENABLESEffective Crisis Management
Confidential and Proprietary Information© 2013 Express Scripts Holding Company. All Rights Reserved.
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Ferguson Planning & Execution
• Activated Core Members / Crisis Command Team Business Resiliency (Chair) Corporate Security Facilities Corp Communications Operations HR
• Outlined Threats/Scenarios
• Developed Action Plan
Leadership Engagement • Frequent Reviews with
Senior Staff
• Senior VP Guidance
• Reviews with Key OPS & IT leaders
Confidential and Proprietary Information© 2013 Express Scripts Holding Company. All Rights Reserved.
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1. Employee Safety.
2. Continue Operations.
3. Proactively protect patients & clients from any major outage!
Business Resiliency – Civil Unrest Priorities
Confidential and Proprietary Information© 2013 Express Scripts Holding Company. All Rights Reserved.
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1. Employees unwilling to come to work• Fear / Civil Unrest in their neighborhood
2. Employees unable to come to work • Transportation Disruption / Violence
3. Single Building Shut Down
4. Multiple Buildings or Entire Campus Shut Down
Civil Unrest Scenarios
Confidential and Proprietary Information© 2013 Express Scripts Holding Company. All Rights Reserved.
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Alignment with Local / State Authorities
Employee Safety & Physical Security
Critical Infrastructure Protection
Traffic Plans
Security Cameras
Social Media Monitoring
Campus Defense Strategies
Authorities…• Capt Ron Johnson, MSHP• Chief Jon Belmar, County • Police Chiefs from Berkley,
Normandy & UMSL• County COO• Chancellor, UMSL • Others
Confidential and Proprietary Information© 2013 Express Scripts Holding Company. All Rights Reserved.
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Business Interruption – Risk Mitigation Strategies
Leader/Employee Communications
Shift Workload & Work @ Home
Recovery Strategies & Plans Refreshed
Recovery Exercises
Validated Work @ Home Capabilities & Infrastructure
IT Infrastructure Readiness & Plan
Confidential and Proprietary Information© 2014 Express Scripts Holding Company. All Rights Reserved.
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Command Center Operations
• Primary Command Center
• Secondary Command Center
• Tertiary Command Center – West Port Plaza
Communications Plan:
Periodic Updates, Everbridge, Walkie Talkies
Activated Crisis Command Center & Processes…1. Highway 70 / Hanley
Protest2. Grand Jury
Announcement
Confidential and Proprietary Information© 2014 Express Scripts Holding Company. All Rights Reserved.
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Critical Success Factors… Leadership
Senior Leadership Guidance Alignment with Authorities Cross Functional Leadership Engagement
Communications (Tools & Processes)
Plan & Execution Scenarios Playbooks
Exercises Command Center
Confidential and Proprietary Information© 2014 Express Scripts Holding Company. All Rights Reserved.
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QUESTIONS?
Gene WeberDirector, Business Resiliency [email protected]
