An introduction to the

CONFIDENCE FOR THEM. EXCLUSIVELY THROUGH YOU.

“Clients will TRUST us and buy the product here.”

“When the company stands behind their product it makes us more CONFIDENT

in recommending it.”

“It helps to explain that they must use the product at least THREE months.”

WHAT VETERINARIANS SAY

WHAT PET OWNERS SAY

“The [Boehringer Ingelheim] customer service representative and the Terminix® technicians were

friendly, COURTEOUS, KNOWLEDGEABLE and RESPONSIVE. Having a flea problem with my pets was frustrating for me and my pets, but the exceptional customer service I received from

[Boehringer Ingelheim] and Terminix helped to make a bad situation much better. Thank you!”

“The quality of service from the SATISFACTION PLUS GUARANTEE was

OUTSTANDING, all my questions were answered and my problem was

solved extremely fast”

A Guarantee Like No Other.

value for pet owners!

$300Up to a

✔ ✔ ✔

Peace of mind for

your clients

Available only when the product is purchased

at your practice

We manage the entire process

for you

Available with:

www.FRONTLINE.comwww.FRONTLINE.com/Gold

SATISFACTION PLUS GUARANTEE is

available exclusively when the product is

purchased from a veterinary clinic. That

means pet owners have one more reason to

come to YOU and your practice for flea and

tick control advice and solutions! It’s peace

of mind pet owners won’t find anywhere

else – and that they can only get through

veterinary clinics.

EXCLUSIVEwhen purchased from a veterinarian

PEACE OF MINDfor your clientsWe want pet owners who purchase our products

from you to enjoy a peace of mind and level of

satisfaction they can’t get anywhere else.

Pet owners who purchase our FRONTLINE flea and

tick control products from their veterinarian and

use them for at least 3 consecutive months get

their choice of:

• A FREE home inspection and in-home treatment by Terminix® or a third party pest control provider, if necessary, or

• A replacement product, or

• A refund

…if they’re not completely satisfied with their purchase.*

Here’s how it works:

If your clients have an issue, they can call

the toll free number 1-877-602-PLUS.

* Subject to the complete terms and conditions of the SATISFACTION PLUS GUARANTEE that can be found on the back cover or by visiting www.FRONTLINE.com/Gold.

1

2 We take it from there.

EDUCATIONthat makes a differenceWe provide free educational and promotional materials as well as coupons that can only be used by

pet owners in vet clinics. These materials are provided in support of your practice and are a great way

to help initiate conversations about flea and tick control with your client – and the SATISFACTION

PLUS GUARANTEE is a powerful tool to help get them to follow the recommendations you make.

What’s working for other practices:

• DISPLAYING flea and tick control

education materials

• DISCUSSING the importance of flea

and tick control in the exam room

• INFORMING pet owners that their

flea and tick control is backed by the

SATISFACTION PLUS GUARANTEE if

they purchase the product from you.

If your clients have an issue, they can call

the toll free number 1-877-602-PLUS.

Materials are provided to educate the pet owner about the SATISFACTION PLUS GUARANTEE.

Sticker for receipt

SATISFACTION PLUS GUARANTEE Eligibility Requirements

• The SATISFACTION PLUS GUARANTEE is only available for the most recent purchase of the complete 3-pack or 6-pack of FRONTLINE® Plus for Dogs, FRONTLINE Plus for Cats, FRONTLINE Gold for Dogs or FRONTLINE Gold for Cats (each a “Product”) from a veterinarian. Product must have been used consistently, in accordance with the appropriate Product label(s), on all dogs and/or cats in the household for the 3 months immediately prior to the claim. You may choose to receive either one replacement package of the same Product, a refund for the purchase price, or an in-home inspection by a pest control specialist. Taxes are not reimbursable. Should you choose the in-home inspection, treatment will be provided if deemed necessary by the pest control operator. Boehringer Ingelheim Animal Health USA Inc. (BI AH USA) will contact the pest control service and have them schedule a service date with you. BI AH USA will cover the cost of the visit by paying the pest control service directly. You must allow the pest control operator into the home if an inspection is desired.

• An itemized receipt for the purchase of Product from a veterinarian must be submitted to BI AH USA. The receipt must show the place of purchase, the date of purchase, the Product brand name(s), the amount of Product purchased and the purchase price.

• BI AH USA reserves the right to request that original receipts be submitted by fax or mail before a SATISFACTION PLUS GUARANTEE claim will be processed.

• If the pet owner’s name appears on the receipt, the SATISFACTION PLUS GUARANTEE claim can only be processed for that individual.

• The SATISFACTION PLUS GUARANTEE is only valid on Product labeled for sale in the United States.

• The SATISFACTION PLUS GUARANTEE is not valid in situations where the Product has not been used according to label directions or was not purchased from a veterinarian.

• One offer per household. Please allow 4 to 6 weeks for processing of refunds.

• Because the flea life cycle can vary from 2 weeks to several months, it may take several monthly doses of Product to break the flea life cycle. Therefore you are required to use the appropriate full Product dose of the appropriate Product(s) for at least 3 consecutive months on every cat and/or dog, 8 weeks of age and older, in the household (indoor and outdoor) in order to be eligible for the SATISFACTION PLUS GUARANTEE.

• Product that has been obtained free of charge is not eligible for the SATISFACTION PLUS GUARANTEE.

• Households with 6 or more dogs and/or cats are not eligible for the SATISFACTION PLUS GUARANTEE.

• The SATISFACTION PLUS GUARANTEE does not cover any other costs including, but not limited to, those associated with the control of fleas or medical treatments or procedures.

• BI AH USA reserves the right to cancel or amend the SATISFACTION PLUS GUARANTEE program at any time.

FRONTLINE® is a registered trademark of The Boehringer Ingelheim Group, and SATISFACTION PLUS GUARANTEETM is a trademark of Boehringer Ingelheim Animal Health USA Inc. TERMINIX ® is a registered trademark of The Terminix International Company Limited Partnership. © 2019 Boehringer Ingelheim Animal Health USA Inc., Duluth, GA. All rights reserved. PET-0937-FL1118.