IIF GLOBAL SEMINAR ON

CONDUCT AND REPUTATION

September 26-27, 2016 | London

IN COOPERATION WITH

2

COURSE DESCRIPTION

IIF GLOBAL SEMINAR ON CONDUCT AND REPUTATION

PROGRAM FACTS

Date: September 26-27, 2016

Location: London

Venue: KPMG

CPD/CE: 10 hours

Program Fee: - Member Firm $2,000 (USD) - Non-Member Firm $3,000 (USD)

IIF GLOBAL SEMINAR ON

Conduct and Reputation

A good reputation is the most valuable asset a firm can

possess, and preserving it is essential. Ensuring your firm has

suitable conduct strategies and leadership approaches to

protect your brand is imperative in today’s age of change and

competition.

This two day seminar will examine global trends related to

conduct, culture, and reputation as a means of strengthening

your business. Participants will discuss implementing conduct

regulations and stress testing conduct frameworks.

Reputational risk mitigation and emerging trends in corporate

sustainability and social responsibility will also be a key focus.

An excellent opportunity for global networking, IIF Global

Seminars are valued for attracting internationally diverse

participants, providing an intimate forum to benchmark

practices and interact with expert international speakers.

LEARNING OBJECTIVES

Consider expert industry

practitioners views on conduct

and reputation

Debate emerging risk

mitigation approaches

Discuss trends in ethics,

culture, and behavior

Share intelligence on

implementation and change

management strategies

Exchange views and

benchmark practices with

global peers and speakers

REGISTER AT

IIF.COM/TRAINING

Registration is open up

to one week prior to

program start date or

until capacity is reached.

Capacity limitations may

force some programs to

close registration early.

IDEAL FOR PROFESSIONALS IN:

Strategy and planning

Public affairs

Corporate culture and governance

Risk management (conduct/operational/reputational)

Ethics, integrity and culture

Responsible business

Compliance

PLEASE JOIN US IN LONDON TO TAKE

ADVANTAGE OF THIS UNIQUE OPPORTUNITY.

This seminar will be eligible for CPD/CE credits through the Chartered Institute for Securities & Investment (CISI), the Chartered Banker Institute, the CFA Institute, the Global Association of Risk Professionals (GARP), and the International Compliance Association (ICA).

3

MONDAY

SEPTEMBER 26

3 IIF GLOBAL SEMINAR ON CONDUCT AND REPUTATION

8:30 am—9:00 am REGISTRATION

9:00 am—9:30 am WELCOME AND INTRODUCTION

Kate Hudson, Director of Global Seminars, Institute of International Finance

9:30 am—10:30 am SESSION 1: CONDUCT AND REPUTATION AS A MEANS OF BUILDING YOUR BUSINESS

Leadership approaches to good conduct and ensuring customer value and retention via behavior; Reputation– your firms’ most important and valuable asset; Considerations for your strategy and risk appetite; The importance of culture

Moderated by Kate Hudson, IIF

Carlos Conceicao, Partner, Clifford Chance

Paul Lee, Head of Corporate Governance - Stewardship, Aberdeen Asset Management PLC

Willem Punt, Chief Ethics & Conduct Risk Officer, FirstRand Bank

10:30 am—11:00 am COFFEE BREAK

11:00 am—11:30 am SESSION 2: RAISING STANDARDS—A COLLECTIVE CHALLENGE

Raising standards of behaviour and competence in banking is a challenge not only for firms individually, but for the industry collectively

Alison Cottrell, CEO, Banking Standards Board

11:30 am—12:30 pm SESSION 3: BUILDING AN OPEN CULTURE IN A GLOBAL FIRM Developing the framework; Managing multiple cultures within a global group structure (parent vs. subsidiary cultures); Leveraging technology and innovative measures—bringing it alive; Group discussion: good culture = good reputation?

Philippa Foster Back, CBE, Director, Institute of Business Ethics

Clare Woodman, Chief Operating Officer of Institutional Securities, Morgan Stanley

12:30 pm—1:30 pm LUNCH

1:30 pm—3:00 pm SESSION 4: BEYOND CULTURE—EMBEDDING CONDUCT Understanding the key conduct risks and regulatory focus in banks and asset managers; Building and embedding conduct frameworks to help measure and report these conduct risks and ensure an appropriate focus on maintaining good conduct while identifying challenges and implementing improvements

Claire Edwards, Managing Director, Compliance, Nomura

Jimi Hinchliffe, CEO, NJ Risk and Regulatory Consulting

Paul Watts, Head of Risk and Compliance, Standard Life Investments

3:00 pm—3:15 pm COFFEE BREAK

3:15 pm—4:15 pm SESSION 5: STRESS TESTING YOUR CONDUCT RISK MODEL Advising your firm and your employees; Implementing improvements and managing inter-dependencies; Reputational risk mitigation

Willem Punt, Chief Ethics & Conduct Risk Officer, FirstRand Bank

4:15 pm—5:00 pm SESSION 6: BREXIT—IMPLICATIONS FOR UK & GLOBAL FIRMS’ CONDUCT FRAMEWORKS

Karen Briggs, Partner—UK Head of Brexit, KPMG

5:00 pm—6:30 pm DRINKS AND NETWORKING RECEPTION

TUESDAY

SEPTEMBER 27

4 IIF GLOBAL SEMINAR ON CONDUCT AND REPUTATION

9:00 am—10:30 am SESSION 7: DEFENDING YOUR FIRM’S BRAND AND REPUTATION

Damage control and limitation; Change management in a politically charged environment; When and how to react; Lessons learned: strengthening your conduct framework; The rise of social media in customer interactions and safeguarding your brand

Kasper Ulf Nielsen, Executive Partner, Co-Founder, Reputation Institute

Enda McMahon, Managing Director, EMEA Head of Compliance, BlackRock

10:30 am—11:00 am COFFEE BREAK

11:00 am—12:00 pm SESSION 8: THE CHALLENGE OF BALANCING CUSTOMER NEEDS AND ENSURING RESPONSIBLE SALES PRACTICES

Achieving high quality and sustainable products and customers without compromise; Mitigating pressure in the sales process and reducing the potential for misconduct

Salman Haider, Head of UK Consumer Bank and International Personal Bank (EMEA), Citi

12:00 pm—1:00 pm LUNCH

1:00 pm—2:00 pm SESSION 9: COMPLETING THE PUZZLE—THE OTHER ELEMENTS OF REPUTATION

Approaches to corporate sustainability via social responsibility; Practical examples from globally active firms

Julie Wallace, Global Head, Community Engagement, Standard Chartered Bank

2:00 pm—3:00 pm SESSION 10: CLOSING PANEL—FUTURE-PROOFING YOUR REPUTATION

Reputational risk mitigation; Financial education for your customers, clients, and colleagues

Moderated by: Tim Howarth, Partner, KPMG

James Bardrick, UK Country Officer, Citi

3:00 pm—3:15 pm CONCLUDING REMARKS

SPEAKER PROFILES

5 IIF GLOBAL SEMINAR ON CONDUCT AND REPUTATION

Kate Hudson, Director, Global Seminars, Institute of International Finance Kate is the Director of IIF’s Global Seminars team, and previously a Policy Adviser for IIF’s Regulatory Affairs team. Prior, she was a senior manager at the RBS Group Holding Company and a member of the BBA’s Committee for Financial Inclusion. There she authored eleven new conduct risk policies (including the UK’s first ever corporate policy on dealing with customers in vulnerable situations”); and oversaw their implementation and training in their businesses (Coutts, Natwest, Citizens, M&IB etc). Contracting for ComPeer Ltd, on their project board she quantified the costs of compliance in the UK’s wealth management industry. Serving the UK’s WMA as Senior Policy Advisor, present on their Board she helped to secure their first early day motion in Parliament. Prior, a compliance planning officer for MMC, and here nominated a “Future City Leader” by the City of London Mayor’s office. A compliance manager for ACE Ltd, and a conduct policy development executive for BUPA Group- and then member of UK’s ILAG Regulatory Committee. Kate is a Mediator (DC Superior Court) and holds a Postgraduate Diploma in MSc Financial Regulation and Compliance Management at London Metropolitan University, and a L.L.B. in European Legal Studies from the University of Westminster. She is also fluent in Spanish. ________________________________________________________________________________________

Carlos Conceicao, Partner, Clifford Chance Carlos Conceicao is a Partner specialising in regulatory work. Carlos was formerly head of the Financial Services Authority’s (FSA) Wholesale Group in Enforcement. At Clifford Chance, he has advised major institutions on contentious and non-contentious regulatory issues in both the UK and overseas. ________________________________________________________________________________________

Paul Lee, Head of Corporate Governance, Aberdeen Asset Management PLC Paul Lee is Head of Corporate Governance at Aberdeen Asset Management and is responsible for global stewardship activities – engagement and dialogue with the boards of companies in which the firm invests. Paul joined Aberdeen at the start of 2015 from the National Association of Pension Funds (NAPF, since renamed the Pensions and Life Savings Association) where he was Head of Investment Affairs, leading the association’s work on all investment matters relevant to pension schemes. Previously, Paul worked for more than a dozen years at Hermes Fund Managers in its Equity Ownership Services unit, taking a leading role in stewardship matters and having responsibility for policy issues around investment. Among various industry roles, he is a member of the IASB’s Capital Markets Advisory Committee and of the Enhanced Disclosure Task Force fostered by the Financial Stability Board. He is a founding participant of the Corporate Reporting Users’ Forum and a co-chair of the CFA Society of the UK’s Financial Reporting and Analysis Committee. He chaired the committees which redrafted the International Corporate Governance Network’s Global Corporate Governance Principles and its Statement of Principles for Institutional Investor Responsibilities. ________________________________________________________________________________________

SPEAKER PROFILES

6 IIF GLOBAL SEMINAR ON CONDUCT AND REPUTATION

Willem Punt, Chief Ethics and Conduct Risk Officer, FirstRand Group Willem is the Chief Ethics and Conduct Risk Officer of the FirstRand Group. The FirstRand Group is a banking conglomerate possessing significant interests in retail, commercial and wholesale banking, as well as asset finance and insurance (www.firstrand.co.za). The Group has approximately 45 000 employees in sub-Saharan Africa, India, Australia and the UK. Willem is based in Johannesburg, South Africa. The Ethics and Conduct Risk Framework of the FirstRand Group includes four major streams: Culture and people risk - involving Group wide systematic culture risk assessment to proactively identify behavioural risk that can cause regulatory and reputational damage; Business conduct risk - involving among others, programmes pertaining to whistle-blowing, anti-bribery and corruption, conflicts of interest management, and responsible personal account trading; Market conduct risk - prominent attention is paid to wholesale market conduct risk in over-the- counter financial instruments such a FX and futures, retail market conduct such as Treating Customers Fairly (TCF) and anti-competitive practices focussing primarily on preventing collusion risks and similar market abuses; Environmental and social risk - involving among others, strategic coordination of environmental and social risk analysis, green building standards and Equator Principles compliant lending. The role requires strategic coordination between head office and the divisions. Willem works closely with all three lines of defense: front line business, risk and compliance, and internal audit. ________________________________________________________________________________________

Alison Cottrell, CEO, Banking Standards Board Alison Cottrell is CEO of the Banking Standards Board, and took up her role in April 2015 when the organisation was launched. Alison began her career in the City of London as an economist covering international fixed income and currency markets. She joined HM Treasury in 2001, becoming Director of Financial Services in 2009 with responsibility for a wide range of policy areas including bank lending, payments, competition and pensions guidance. She combined this role for the three years to 2014 with that of Director of Corporate Services, focusing in particular on staff development, engagement and culture. ________________________________________________________________________________________

Philippa Foster Back CBE, Director, Institute of Business Ethics Philippa Foster Back CBE was appointed in 2001 as Director of the Institute of Business Ethics. She began her career at Citibank NA before joining Bowater in their Corporate Treasury Department in 1979, leaving in 1988 as Group Treasurer. She was Group Finance Director at DG Gardner Group, a training organisation, prior to joining Thorn EMI in 1993 as Group Treasurer until 2000. She speaks widely on business ethics issues, encouraging high standards of business behaviour based on ethical values. As Director she runs the IBE delivering with the team advisory work, publications, training, and events, all with the purpose of raising awareness and sharing of best practice of business ethics, in line with the IBE’s charitable aim. She has a number of external appointments, including at the Chartered Institute of Securities and Investment; RAND Europe; Barrier Biotech Ltd and is Chairman of the UK Antarctic Place-names Committee. In 2008 was a member of the Woolf Committee looking at business practices at BAE. In 2006 she was awarded the OBE for services to the Ministry of Defence where she was formerly a NED and Chair of the Defence Audit Committee. She won the M&S/BITC Sieff Award in 2008. In January 2014 she was awarded the CBE for services to UK Antarctic Heritage. ________________________________________________________________________________________

SPEAKER PROFILES

7 IIF GLOBAL SEMINAR ON CONDUCT AND REPUTATION

Clare Woodman, Global Chief Operating Officer, Morgan Stanley’s Institutional Securities Group Clare Woodman is Global Chief Operating Officer for Morgan Stanley’s Institutional Securities Group. In this role she coordinates the operational resources of the business, overseeing the delivery and execution of the strategy for Institutional Securities. Clare is a member of both the global operating and management committees, where she contributes to the development and implementation of the Firm’s global strategy. Clare is a Trustee of the Morgan Stanley International Foundation, the firm’s philanthropic arm, and has been involved in the development of the firm’s community outreach programme. She also plays a key role in overseeing the firm’s longstanding partnership with Great Ormond Street Hospital. Clare is an active Sponsor of the firm’s Womens’ Business Alliance and champion of many initiatives to recruit, retain and develop diverse talent. She is also a member of the Institutional Securities Global Diversity Council. Clare joined Morgan Stanley in 2002 as a lawyer specialising in banking and derivatives for Global Capital Markets and Investment Banking in EMEA. She was previously a lawyer with Clifford Chance in London and New York between 1993 and 2000. Clare is a Non-Executive Director of Euroclear, The Banking Standards Board, TheCityUK , the Global Financial Markets Association and the Association for Financial Markets in Europe, and is a member of the Worshipful Company of International Bankers. ________________________________________________________________________________________

Jimi Hinchliffe, CEO, NJ Risk and Regulatory Consulting Dr Hinchliffe is an experienced regulatory affairs professional and former regulator. He spent almost 9 years at the UKFSA in various roles including as an operational risk policy expert, bank and investment bank supervisor and as lead on Basel 2 implementation in wholesale firms. After leaving the UKFSA in 2008 he joined the G-SIFI MUFG, where he worked in the commercial bank BTMU for over 7.5 years as Head of Regulatory Affairs, leading on all aspects of the bank's engagement with UK regulators, overseeing the group’s engagement with regulators across EMEA region, and managing engagement with industry trade associations on a range of policy issues. During his time at BTMU he also led numerous strategic projects and at various times was responsible for conduct policies and the conduct risk model, regulatory policy, RRP, regulatory change and compliance training. In 2014 he was promoted to Executive Director. Dr Hinchliffe left MUFG in May 2016 to form his own company, NJ Risk and Regulatory Consulting, to provide professional services within banking and financial services, spanning regulatory, operational and conduct risks. Jimi is a professional member of the Institute of Operational Risk, until recently serving as a board director, and actively involved in the IIF, IRM, AFB and the CISI. ________________________________________________________________________________________

Paul Watts, Head of Risk and Compliance, Standard Life Investments Paul has over 25 years of experience in audit, risk and governance roles in the Financial Services industry. Paul joined Standard Life Investments in 2013 as Head of Risk and Compliance. In this role Paul has responsibility for Risk and Compliance across Standard Life Investments' global operations. Paul also holds the FCA controlled function positions of CF10 (Compliance Oversight) and CF11 (Money Laundering Reporting Officer) for all of Standard Life Investments’ UK regulated businesses. Before joining Standard Life Investments, Paul worked for 7 years as the Group Internal Audit Director for Standard LIfe Plc and had responsibility for Internal Audit across the Standard Life Group reporting to the Chairman of the Group Audit Committee. Prior to joining Standard Life Plc, Paul worked at Prudential Plc in London in a number of audit and governance roles and was the Head of Internal Audit for Prudential UK for four years. Whilst at Prudential, Paul also headed up the global programme to achieve compliance with the Sarbanes Oxley Act across the Prudential Group. Paul is a Fellow of the Institute of Chartered Accountants in England and Wales having trained and qualified with KPMG in London. ________________________________________________________________________________________

SPEAKER PROFILES

8 IIF GLOBAL SEMINAR ON CONDUCT AND REPUTATION

Karen Briggs, Partner—UK Head of Brexit, KPMG Karen has wide experience of regulatory and investigation work. She was seconded for two years to the Bank of England's Special Investigations Unit, and during this period became Head of Bank Investigations within the Enforcement Division of the FSA (now FCA). Karen led a number of money laundering and fraud investigations and reviews as well as provision of financial crime advisory services. She also sat as an advisor to the Board of Banking Supervision. Karen has led many regulatory compliance reviews and investigations and has been involved in a number of Reports to the Regulator concerning fraud investigation, money laundering and miss-selling (including Interest Rate Derivatives), including as skilled person for S166 reports covering systems and controls issues. She has held a number of different roles whilst at KPMG including Global Head of Anti-Money Laundering, UK Head of Financial Risk Management (including Actuarial, Regulatory and Risk), UK Head of Risk Consulting (including Financial Risk Management, Forensic, Risk Technology and Accounting Advisory Services), UK Head of Tax, Pension & Legal Services and latterly the Head of Solutions (Including Advisory and Tax) and post the EU Referendum vote she was appointed the Head of Brexit on the Executive Committee of the Board of KPMG UK and responsible for liaison globally. ________________________________________________________________________________________

Enda McMahon, Managing Director, EMEA Head of Compliance, BlackRock Enda McMahon, (ACMA, CGMA, MCISI), is a Managing Director and EMEA Head of Compliance for BlackRock. His is based in London and has responsibility for managing the EMEA Compliance Department, which is comprised of over eighty Compliance professionals located in London, Dublin, the Channel Islands, Amsterdam, Luxembourg, Munich, Zurich and Milan. Enda joined BlackRock in December 2013 from State Street Global Advisors (SSgA), where he was also EMEA Head of Compliance. Prior to this, he was Global Chief Compliance Officer for Bank of Ireland Asset Management and was a Regulatory Inspection Leader with the Central Bank of Ireland. Before becoming a regulatory compliance professional, Enda was an Audit Manager with the Office of the Comptroller and Auditor General and an Accountant with Zurich (then Eagle Star). A member of the Chartered Institute of Management Accountants and the Chartered Institute for Securities and Investment, Enda also holds the CGMA designation. His studies also include the exams of the Master of Science in Investment and Treasury at Dublin City University Business School and Law at the Honourable Society of King’s Inns in Dublin. ________________________________________________________________________________________

Kasper Ulf Nielsen Executive Partner, Reputation Institute Kasper Ulf Nielsen is Executive Partner of Reputation Institute UK and France. Over the past 10 years, he has been engaged in international reputation management helping companies in a range of industries including pharmaceuticals, information technology, food and beverage, public transportation, energy and financial services. Kasper is a frequent commentator on reputation topics and has been featured in The Wall Street Journal, Forbes, Bloomberg, as well as local radio and TV around the world. Kasper has made numerous presentations at international conferences on reputation management and has published a number of articles in Corporate Reputation Review. He is also co-author of the book Introduction to Organizational Theory published in 1999. Kasper holds a Master of Science in Intercultural Management from Copenhagen Business School with MBA credits from McGill University in Canada. ________________________________________________________________________________________

SPEAKER PROFILES

9 IIF GLOBAL SEMINAR ON CONDUCT AND REPUTATION

Salman Haider, Head of UK Consumer Bank and International Personal Bank (EMEA), Citi Salman Haider was recently appointed Head of UK Consumer Bank and International Personal Bank EMEA in August 2015 and manages the UK Consumer Bank and offshore Wealth Management business for Citi in Europe. He is directly responsible for managing the Consumer franchise with over 500 staff, serving UK resident and non-resident offshore affluent and high net worth clients across Europe and Middle East. Prior to this, Salman was at JP Morgan’s Private Bank for four years, during which time he was heading the South East Asia business for Private Wealth Management clients. Salman started his career at Citi in 2002, where he held various positions across EMEA and Asia Pacific gaining extensive experience within the Wealth Management, Retail and Corporate Banking sector. His early years at Citi included roles as Manager & Investment Specialist as well as Branch Head for the Wealth Management IPB EMEA business in Zurich. He then moved to the Corporate Bank in London in a Business Manager and Strategy role for EMEA. In 2006 Salman moved to Citibank Singapore Heading the Consumer Wealth Management Business In 2009 Salman moved to Global Markets as part of the one-Citi high-potential talent mobility programme and was appointed the Regional Head of Marketing and Business Strategy for Asia Pacific. Salman has a MSc Finance from Cass Business School in London and lives in London with his wife and three children.

Julie Wallace, Global Head, Community Engagement, Standard Chartered Bank With more than two decades of professional experience in the corporate, multilateral and public sectors, Julie specialises in international development and corporate philanthropy with experience working across North America, Europe, Asia and Africa. Julie is currently the Global Head, Community Engagement for Standard Chartered Bank in London. In this capacity, she formulates the Bank’s sustainability strategy across 67 countries. Julie also oversees the Bank’s global community investment programmes with annual contributions of more than US$ 50 million. Previously, she was part of Standard Chartered’s Public Affairs team. Before joining the Bank, Julie worked for the Canadian Embassy in Washington, DC as commercial liaison to the major multilateral organisations including the World Bank and the Inter-American Development Bank. She championed the interests of Canadian businesses and helped them grow their operations in developing and emerging markets. In addition, Julie has held positions focused on trade and development with the Corporate Council on Africa, the International Finance Corporation (IFC) and the African Development Bank (ADB). Julie has an MBA from Oxford University, MA in International Affairs from the George Washington University and BA from Millsaps College. ________________________________________________________________________________________

James Bardrick, Country Officer, United Kingdom, Citi James Bardrick is Citi’s Country Officer for the United Kingdom and is Chief Executive of Citigroup Global Markets Limited and UK Branch Manager of Citibank Europe Plc. He was Co-head of Corporate and Investment Banking for EMEA from 2009 to 2014. He has been with the firm for 30 years and is a Senior Credit Officer. James is a member of TheCityUK and FICC Markets Standards Board Advisory Councils and is a Board member of the British Bankers’ Association and is a non-executive Practitioner Member of the Banking Standards Board. He also sits on the Bank of England PRA Practitioner Panel. Prior to joining Citi he worked as an engineer and in marketing for GKN plc. He graduated with first class double honours degrees in Mechanical Engineering and Economics from the University of Birmingham, England and completed the Corporate Finance Programme at London Business School in 1988. James is a co-Chairman of the Canary Wharf Multifaith Chaplaincy and is a trustee of the Coggeshall Prentice Youthwork Trust. He established and funds the Bardrick Professor Chair in Physiology and Chemistry researching faster and cheaper cures for tuberculosis. He is a Trustee and Deputy Chairman of the UK Career Ready charity helping less privileged young people increase their aspiration and enter the world of work. James is married to Sophie and has four children. He is a competitive sailor as well as skiing and playing tennis regularly, cooking for family and friends and reading obsessively and singing in the Citi Choir.

SPEAKER PROFILES

10 IIF GLOBAL SEMINAR ON CONDUCT AND REPUTATION

Tim Howarth, Partner, KPMG Tim is the Client Lead Partner for Lloyds Banking Group and also leads KPMG’s work on Conduct Risk frameworks and how firms can practically interpret conduct risk appetite into the business model to allow for sustainable growth and to break the cycle of sell/remediate. Tim is working with firms to look at the effectiveness of the ‘levers’ which drive good and poor conduct risk outcomes including: ‘tone from the top’; incentive structures, the balance of performance and risk; the capability of management to spot outlying behaviour; and the effectiveness of the risk controls. Tim is passionate about the effectiveness and efficiency of compliance control frameworks and is helping clients define their compliance vision, strategy and structures. He authored the KPMG Publication The Future of Compliance and is advising compliance teams on better use of technology in the core disciplines of horizon scanning, monitoring and reporting. During eight years at the FSA Tim devised and implemented the Approved Persons regime and was a senior policy expert on approved persons and senior management arrangements, systems and controls and training and competency. As well as conference speaking, Tim was involved in the review of governance structures for large groups in the banking and insurance sectors. Tim takes a close interest in regulatory developments, has contributed to compliance publications and is a regular speaker on Outcome Focussed Regulation.

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