Conditions of Engagement for Interpreters€¦ · Procedure Number: PRO Conditions of Engagement V18 Effective Date: 1 July 2016 Approved By: Manager Client Services Last Updated:

The information in this Guideline is regularly updated to reflect current policies relevant for Wesley Mission Brisbane Interpreters (Interpreters). To remain up to date Interpreters are advised to check

the NABS and NICSS websites.

Conditions of Engagement for Interpreters

CONDITIONS OF ENGAGEMENT FOR INTERPRETERS

__________________________________________________________________________________ Procedure Number: PRO Conditions of Engagement V18 Effective Date: 1 July 2016 Approved By: Manager Client Services Last Updated: 20 June 2016 P a g e | 2

Table of Contents EMPLOYMENT ......................................................................................................................................... 5

Engagement of Interpreters ................................................................................................................... 5

Essential Requirements for Registered Interpreters .............................................................................. 5

Essential Requirements for Continuation of Employment ..................................................................... 5

Assignment and Subcontracting ............................................................................................................. 6

Confidentiality Agreement ...................................................................................................................... 6

HOURS OF OPERATION AND INTERPRETER PAYMENTS ......................................................................... 6

Hours of Operation – Contact Centre ..................................................................................................... 6

Hours of Engagement – Interpreters ...................................................................................................... 6

Standard Call Out Duration ..................................................................................................................... 7

Interpreter Pay Rates .............................................................................................................................. 7

Interpreter Penalty Rates ........................................................................................................................ 7

Interpreter Payment Request Form ........................................................................................................ 7

Interpreter Job Sheet Book ..................................................................................................................... 8

Interpreter Parking ................................................................................................................................. 8

BOOKINGS ............................................................................................................................................... 9

Confirmation of Assignment ................................................................................................................... 9

Confirmed Appointment Duration - Guaranteed Availability ................................................................. 9

Confirmed Interpreter Arriving at Job .................................................................................................... 9

Confirmed Interpreter Late Arrival at Appointment ............................................................................... 9

During Contact Centre operating hours (8am to 6pm Monday to Friday) ..................................... 9

Outside Contact Centre operating hours ...................................................................................... 10

Interpreter Travel Between Appointments .......................................................................................... 11

Confirmed Appointments Going Overtime ........................................................................................... 11

Health Care Appointments ........................................................................................................... 11

All other Appointments During Contact Centre Operating Hours (8am to 6pm Monday to Friday)

...................................................................................................................................................... 11

All other Appointments Outside Contact Centre Operating Hours .............................................. 11

Cancelled Bookings – cancelled by NABS .............................................................................................. 12

Interpreter Notified Under 24 Hours ................................................................................................ 12



Interpreter Arrived at appointment.............................................................................................. 12

Interpreter In transit ..................................................................................................................... 12

Interpreter Not in Transit .............................................................................................................. 12

Interpreter Notified Over 24 Hours .................................................................................................. 12

Deaf Consumer does not arrive at Appointment.................................................................................. 13

During Contact Centre Operating Hours (8am to 6pm Monday to Friday) .................................. 13

Outside Contact Centre Operating Hours ..................................................................................... 13

Private Arrangements ........................................................................................................................... 14

Interpreter contacted by Deaf Consumer to advise appointment cancelled/they won’t be attending

.............................................................................................................................................................. 14

During Contact Centre Operating Hours (8am to 6pm Monday to Friday) .................................. 14

Outside Contact Centre Operating Hours ..................................................................................... 14

Future Bookings .................................................................................................................................... 14

Interpreter Non-Attendance at a Confirmed Booking “No Show” ....................................................... 15

Interpreter Hand Backs ......................................................................................................................... 15

POLICIES AND PROCEDURES ................................................................................................................. 15

Employee Assistance Program (EAP) .................................................................................................... 15

When visiting the site for the first time ........................................................................................ 16

Interpreter Dress Code ......................................................................................................................... 16

Interpreter ID Badges ............................................................................................................................ 16

Interpreter Private Vehicles .................................................................................................................. 16

Transporting Clients is not permitted ................................................................................................... 17

Interpreter Mobile Device Usage Duration Appointment .................................................................... 17

Interpreter Leaving Appointment To Feed A Parking Meter ................................................................ 17

Interpreter Photos ................................................................................................................................ 17

Interpreter Professional Conduct ......................................................................................................... 17

Local, Rural and Remote Appointments ............................................................................................... 18

Work Health and Safety ........................................................................................................................ 18

Incident Reporting ........................................................................................................................ 18

WorkCover Protection .................................................................................................................. 18

Fatigue Management & Working Alone ....................................................................................... 18



Professional Insurances ........................................................................................................................ 19

Talent Release ....................................................................................................................................... 19

Use of Social Media ............................................................................................................................... 19

WMB Policies, Procedures and Guidelines ........................................................................................... 20

Working with Children .......................................................................................................................... 20

Glossary of Terms.................................................................................................................................. 21


__________________________________________________________________________________ Procedure Number: PRO Conditions of Engagement V12 Last Updated: 13 June 2013 Approved By: Operations Manager Updated By: Jen Axford P a g e | 5

EMPLOYMENT

Engagement of Interpreters Interpreters seeking employment with Wesley Mission Brisbane (“WMB”) need to complete the online Registration of Employment available at www.nabs.org.au/interpreter-employment-information.html.

The application is processed by WMB’s Human Resources Directorate (People and Culture) and an employment pack is issued to the interpreter for completion.

Once the completed pack is returned and processed by WMB, the now registered interpreter is advised of their commencement of employment.

Registered Interpreter details are entered onto a confidential database.

A registered interpreter can accept booking requests from the time they are notified of their employee number.

Essential Requirements for Registered Interpreters It is the responsibility of the registered Interpreter to ensure they understand and comply with WMB’s Policies and Guidelines and the specific requirements of NABS/NICSS Conditions of Engagement for Interpreters. A registered Interpreter must

hold current NAATI credentials (Professional- Level 3, Paraprofessional – Level 2 or Deaf Interpreter Recognition)

agree to undertake a National Police Check

sign a Confidentiality Agreement with WMB

have current vehicle and third party insurance cover when using a vehicle for work related activities

Essential Requirements for Continuation of Employment All registered interpreters must

hold current NAATI accreditation and National Police Check. Any change to NAATI accreditation must be advised as soon as formal notification is received from NAATI. Any change in pay rate will apply from date WMB is notified of NAATI accreditation change.

if convicted of a chargeable offence, notify Contact Centre Management immediately. Such matters are managed in accordance with HREOC guidelines and other relevant legislation.

http://www.nabs.org.au/interpreter-employment-information.html

http://www.nabs.org.au/interpreter-employment-information.html



Assignment and Subcontracting Under no circumstances is any Interpreter to subcontract any confirmed booking to a

different Interpreter. Should the confirmed Interpreter’s availability change after an

assignment is confirmed, notify Contact Centre staff immediately. Contact Centre staff will

attempt to allocate another Interpreter according to the wishes of the consumer.

Subcontracting is a serious matter that may result in review of ongoing employment.

Confidentiality Agreement Registered Interpreters are required to complete a signed Confidentiality Agreement prior

to commencement. On signing the Confidentiality Agreement you agree not to disclose

information which is deemed to be given in confidence about Deaf consumers, service

providers, other third parties and WMB.

This includes but is not limited to:

Private client information

Bookings

Discussion about Court hearings outside of the Hearing Room.

Sharing photographs or discussion in private or public forum or on social media about any assignment without the express permission of WMB, the Deaf consumer and the service provider.

HOURS OF OPERATION AND INTERPRETER PAYMENTS

Hours of Operation – Contact Centre The NABS/NICSS Contact Centre operates nationally Monday to Friday between the hours of 8.00am and 6.00pm excluding National Public Holidays.

Hours of Engagement – Interpreters Registered Interpreters undertake confirmed appointments during the operating hours of Service Providers. This may include home visits. The booking entity may be a health care practice or practitioner, a professional or government service organisation, agency or individual.



Standard Call Out Duration A Standard call out duration for a Registered Interpreter is 60 minutes. Bookings that go over the confirmed appointment duration are paid in 15 minute increments.

Interpreter Pay Rates See separate schedule. Until 30 June 2016 this will be available via the Interpreter Resources section of the NABS and NICSS websites. Thereafter, interpreters can find this information at Wesley Life Online, using their unique employee log on.

Interpreter Penalty Rates Penalty Rates are applied to weekends and Public Holidays.

Interpreter Payment Request Form From 1 July 2016, Interpreter job sheets will be phased out. Interpreters are requested to

complete and submit an electronic Interpreter Payment Request form. This document can

be found on the NABS and NICSS websites.

An Interpreter Payment Request form must be submitted to generate a payment to a

Registered Interpreter. Each form submitted will be matched to the corresponding

confirmed booking details. Interpreter Payment Request forms must be submitted weekly.

All fields must be completed before you submit an Interpreter Payment Request:

Interpreter Name

Job Number

Job Date

Job Start/Finish Time

Client/s

Claimable Expenses (excludes Tolls) :

All claimable expenses must be advised to [email protected] within 24hrs (1 business day)

of job completion. See “Interpreter Parking”.

Comments/Feedback:

Please email all enquiries to [email protected] for prompt response and record of enquiry.

mailto:[email protected]




In the event an Interpreter is unable to access the Interpreter Payment Request form please

contact [email protected]

Interpreter Job Sheet Book See “Interpreter Payment Request Form”.

Interpreter Parking For bookings where parking expenses can be claimed (see exemptions), parking

reimbursement is capped at $50 per booking. Parking receipts must be provided.

Parking costs must be advised to [email protected] within 24 hours of booking

completion for all confirmed appointments (NABS/NICSS).

Parking receipts must be submitted within seven (7) working days of booking

completion for all confirmed appointments (NABS/NICSS).

Failure to advise [email protected] within 24 hours of booking completion will result

in the Interpreter not being reimbursed where NABS/NICSS are unable to recoup the

expense.

NDIS bookings (for Deaf consumers with NDIS package that includes Interpreting)

Parking costs cannot be reimbursed by WMB.

OnCall bookings

Parking costs cannot be reimbursed by WMB.

Interpreter Tolls Tolls are the responsibility of Interpreters and cannot be reimbursed by WMB.






BOOKINGS

Confirmation of Assignment Once an Interpreter accepts an assignment, written confirmation (sms or email) will be sent. Only upon receipt of this confirmation, with the full job number, is an interpreter officially booked. If multiple Interpreters accept an ‘open’ assignment, the first response recorded by our Contact Centre will be booked. Interpreters are to limit their responses to Job Requests to Job xxxx (last 4 digits) ACCEPT or

DECLINE.

Confirmed Appointment Duration - Guaranteed Availability While some appointments may last only for 5 to 15 mins, Interpreters must guarantee their

availability for the full duration of any confirmed booking to ensure the Deaf consumer and

Service Provider has the requested access to the service. It is the Interpreter’s responsibility

not to accept bookings unless available for the full confirmed duration.

Confirmed Interpreter Arriving at Job On arrival immediately make your presence known to the reception staff and introduce

yourself to the Deaf consumer before the appointment commences.

As a courtesy to all parties, we request that interpreters arrive 5 minutes prior to the

appointment start time to allow time for greetings/introductions. Interpreters will not be

considered for an assignment, irrespective of familiarity with the Deaf consumer, if

combined travel and greet time is insufficient for such preliminaries.

Confirmed Interpreter Late Arrival at Appointment Reliability is an important component of Interpreter ethics. If, despite all best efforts, you

will be late for an appointment:

During Contact Centre operating hours (8am to 6pm Monday to Friday)

You must advise our Contact Centre staff immediately you know you will be late for a

confirmed appointment. We will then notify the Deaf consumer and the Service Provider to

seek their instructions. We will notify you of those instructions:



a Service Provider/Deaf consumer will wait for you to arrive before commencing

appointment.

b Service Provider/Deaf consumer will commence appointment without an

Interpreter until you arrive. Please confirm to Contact Centre staff immediately

on arrival at appointment.

c Service Provider/Deaf consumer will proceed without an Interpreter.

d Service Provider/Deaf consumer will reschedule appointment.

In instances of late arrival at an appointment, the Interpreter will only be paid for the time

they are available to interpret. Where the client or service provider decides to proceed

without an Interpreter, the job will be made “unmet” and the Interpreter will not be paid.

Outside Contact Centre operating hours

Immediately contact the Service Provider to let them know your expected arrival time and

seek their instructions:

a Service Provider/Deaf consumer will wait for you to arrive before commencing

appointment.

b Service Provider/Deaf consumer will commence appointment without an

Interpreter until you arrive. Please confirm to Contact Centre staff immediately

on arrival at appointment.

c Service Provider/Deaf consumer will proceed without an Interpreter.

d Service Provider/Deaf consumer will reschedule appointment.

Then SMS or email our Contact Centre with date/time/who you contacted and the

instruction given.

If options (a) or (b) above, also SMS or email at conclusion of appointment with time

commenced/time finished appointment – for verification by Contact Centre staff next

business day.

Interpreters who arrive late at an appointment will have that amount of time (in 15 minute

increments) deducted from their payment. Three occurrences of late arrival at

appointments will result in Contact Centre management discussing the matter with the

Interpreter.



Interpreter Travel Between Appointments It is your responsibility to ensure you allow sufficient time between bookings and do not

commit to any booking that will clash with another confirmed booking.

Confirmed Appointments Going Overtime

Health Care Appointments

Any health care appointment that goes over the allocated time an Interpreter is booked

should be communicated to Contact Centre Staff immediately on completion of the

appointment.

All other Appointments

During Contact Centre Operating Hours (8am to 6pm Monday to Friday)

Immediately you become aware the appointment will go overtime, contact Contact Centre

staff for further instructions.

Interpreter Payment Request and our booking system must correspond.

All other Appointments

Outside Contact Centre Operating Hours

If you are available to continue the appointment, please confirm with Service Provider/Deaf

consumer whether they want to extend the appointment duration (there may be a cost

involved) and if so at end of the appointment SMS Contact Centre staff with

Job Number

Name of person who authorised the appointment extension

Contact details of authorised person

Job Finish Time

Contact Centre staff will confirm details with relevant parties the next business day.

IMPORTANT

Failure to report on the same day any booking that goes overtime, will result in non-

payment of any additional time claimed.



Cancelled Bookings – cancelled by NABS

Interpreter Notified Under 24 Hours

If an interpreter is notified by the Contact Centre that a confirmed booking has been

cancelled under 24 hours from the appointment start time, the confirmed interpreter will

be paid as follows:

Interpreter Arrived at Appointment

If Interpreter arrives at appointment before notified by Contact Centre staff that the

appointment is cancelled. The confirmed Interpreter is paid for the job as

booked/confirmed.

Interpreter In Transit

If interpreter in transit to an appointment when notified by Contact Centre staff that the

appointment is cancelled. The confirmed interpreter is paid for the job as

booked/confirmed.

Interpreter Not in Transit

Local appointment – call out fee paid; Flat Rate Travel is not paid.

Regional appointment up to 3 hours return - call out fee paid; Flat Rate Travel is not paid.

Regional or Remote appointments of 3 hours and over - call out fee and half the confirmed

travel time paid; Flat Rate Travel is not paid.

It is essential that Interpreter Payment Request forms are completed and returned for all

these scenarios.

Interpreter Notified Over 24 Hours

A booking cancelled with over 24 hours notice from appointment start time does not attract

a payment (taken from time cancellation notified by Contact Centre).

Please Note

Calculation is taken from Interpreter’s home base.



Deaf Consumer does not arrive at Appointment If the Deaf consumer does not arrive by the appointment start time please check

immediately with reception (or the Service Provider) to ensure the Deaf consumer is not in

another waiting area or with the Service Provider. If the Deaf consumer is not on site:


Please contact our Contact Centre staff immediately. Our staff will advise you to wait while

they attempt to contact the Deaf consumer (NABS jobs) or seek instruction from the Service

Provider (NICSS jobs).

If the client has not arrived within 30 minutes of appointment start time and our Contact

Centre staff have not been able to contact them, you will be advised whether you can leave

the appointment. This will not affect your payment.

Please do not wait 30 minutes before contacting NABS as you will be inconvenienced

further by staying on site while Contact Centre staff follow the required processes.


Please send an SMS to our Contact Centre and advise that the Deaf consumer has not

arrived for the appointment start time.

NABS appointments

Wait 30 minutes and then SMS our Contact Centre to advise you are leaving the

appointment location. Ensure you advise the reception/service provider before you leave.

Our Contact Centre will contact all parties on the next working day to confirm the outcome.

NICSS appointments

It is the responsibility of the Service Provider to determine the Deaf consumer’s

whereabouts. If you are given permission by the Service Provider to leave, SMS our Contact

Centre to advise you are leaving appointment location. Include name of authorised person;

their contact details; time you left job.


Any Interpreter who does not follow this procedure will be considered a “No Show” and

won’t be paid for the appointment.



Private Arrangements WMB and its activities will not be liable for payment to an interpreter resulting from a

private arrangement between a Deaf consumer and the Interpreter, Service Provider,

Agency or other entity where the outcome results in:

An Interpreter/Deaf consumer attending an unconfirmed booking

An Interpreter/Deaf consumer not attending a confirmed booking

An Interpreter/Deaf consumer making changes to a confirmed booking

Interpreter contacted by Deaf Consumer to advise appointment

cancelled/they won’t be attending


The Interpreter must advise our Contact Centre staff immediately if a Deaf consumer

contacts them direct to advise they will not be attending a confirmed appointment. Contact

Centre staff will then check with the Deaf consumer and the Service Provider to confirm the

appointment has been cancelled.


Please ask Deaf consumer to tell the Service Provider they won’t be attending appointment

and send an SMS to our Contact Centre telling us:

Client Name/Job Number

Who Contacted you to advise appointment cancelled/their contact details

Date/Time you were contacted


Any Interpreter who doesn’t follow this procedure will be considered a “No Show” and

won’t be paid for the appointment, where applicable.

Future Bookings It is the responsibility of the Interpreter to keep track of future bookings. We recommend interpreters keep a work diary with the job number, date, time and address of booking. NABS/NICSS does not take responsibility for reminding Interpreters of any booking which has been confirmed to the Interpreter.



Interpreter Non-Attendance at a Confirmed Booking “No Show” Any interpreter who does not attend a confirmed booking will not be paid for that

assignment. Failure to attend a booking without prior notice is considered a breach of

employment conditions and will be subject to the following process:

1. Management will contact the interpreter to find out the reason for the no show at the

confirmed booking.

2. Management will note the failure to attend and stated reason for no show on

interpreter file.

3. Management will determine the disciplinary action to be taken in the individual case

taking into consideration the reasons for the no show, whether this has occurred

before and how often and advise the interpreter of the course of action to be taken.

4. In cases where a complaint is received from a Deaf consumer or service provider

regarding the failure of an interpreter to attend a confirmed booking, Management

will inform the complainant of the outcome of the process.

5. Management reserves the right to terminate or suspend the employment of

interpreters in cases where numerous no shows have occurred.

Interpreter Hand Backs We understand circumstances can change but so we can reallocate a job handed back,

Interpreters must notify the Contact Centre as soon as possible, stating the job number and

reason for the hand back. Hand Backs cause significant inconvenience to the Deaf consumer

as well as the practice or service provider.

POLICIES AND PROCEDURES

Employee Assistance Program (EAP)

NABS offers an Employee Assistance Program to Registered Interpreters who wish to debrief

following any NABS interpreting assignment. All debriefing sessions remain strictly

confidential. You can choose to debrief with a senior manager at NABS or you can choose to

access WMB’s Employee Assistance Program (EAP) available to all staff.

The EAP program is a confidential, third-party, counselling and wellbeing service for

employees, paid for by WMB at no cost to staff and can provide access to confidential

counselling in many areas.



Our EAP provider is Davidson Trahaire Corpsych.

1300 360 364 toll free number for appointments. This service can be accessed 24 hours a day, 7 days per week.

EAP can also be accessed online via the website www.eapdirect.com.au

When visiting the site for the first time

You will need a WMB ID to access this service. Information is available via Wesley Life Online or contact the WMB Human Resources Team.

Interpreter Dress Code As a representative of your profession and WMB, Registered Interpreters are expected to

dress appropriately for the role. Dress should be modest, appropriate to the occasion (dark

clothing is preferred) and respectful of the individual or group for whom you are

interpreting. Refer to the WMB Dress Code Policy for further guidance or contact

NABS/NICSS management.

Interpreter ID Badges WMB Name Badges must be worn during ALL NABS/NICSS interpreting assignments to ensure all parties can identify the interpreter and interpreting agency. Please email [email protected] to request your badge. These badges are not photo ID, they are name only.

Interpreter Private Vehicles The interpreter is responsible to ensure a private vehicle used for work purposes is:

Covered by current CTP and comprehensive insurance;

Properly registered, is roadworthy and maintained in accordance with State

regulation.

WMB does not accept responsibility for damage to private vehicles, breakdowns, or any

traffic infringements, such as speeding and parking fines.

Interpreters driving vehicles are to do so in compliance with State road regulations and

WMB Driver Information Handbook.

http://www.davcorp.com/

http://www.eapdirect.com.au/




Transporting Clients is not permitted Clients are not to be transported in the Interpreter’s private vehicle under any circumstances

Interpreter Mobile Device Usage Duration Appointment Mobile Phones, Tablets and other electronic devices must be turned off or on silent during

appointments. Mobile Phones must not be left in plain sight. At no time should a mobile

phone or any electronic device be answered, read, or text message sent during any

appointment. You must give your full attention to the client/s for the duration of every

appointment.

Interpreter Leaving Appointment To Feed A Parking Meter It is never appropriate to leave an appointment to feed a parking meter. You are required to give your full attention to the client/s for the duration of every appointment.

Interpreter Photos Registered Interpreters must provide a recent passport size portrait photo for inclusion in the visual register of interpreters on our websites. We reserve the right to use Interpreter photographs displayed on our websites. Registered interpreters will have their name, general location (eg Sydney), State/Territory and NAATI accreditation level listed on our websites. If you do not want your details listed please email [email protected] that you wish to OPT OUT of this option. If we do not receive an OPT OUT, we will assume you agree to your details being displayed.

Interpreter Professional Conduct It is considered unethical behaviour for any Interpreter to solicit for preferential treatment

by consumers of WMB interpreting services.

Please refer to:

1. The AUSIT & ASLIA Code of Ethics for Translators and Interpreters for

comprehensive information. Visit www.ausit.org and www.aslia.com.au.

2. The Wesley Mission Brisbane Code of Conduct for Employees.


http://www.ausit.org/

http://www.aslia.com.au/



Local, Rural and Remote Appointments Interpreters should always comply with general principles of safe driving (see WMB Driver

Handbook):

Observe speed limits

Take extra care when driving at night

Do not cross flooded roads

Be aware of strategies to prevent driver fatigue

Do not operate mobile devices while driving

Work Health and Safety

Incident Reporting

Interpreters are required to report all incidents using the WHS Incident Report Form 9-21

which is to be submitted to the Manager Client Services for processing in accordance with

procedure WHSPRO 008.

Vehicle accidents should be reported on the Fleet Accident Detail Form (for insurance and

repair purposes) as well as the WHS Form 9-21. See the Driver Handbook for details.

WorkCover Protection

Interpreters who experience a work related injury and intend seeking injury/return to work

assistance (WorkCover) should advise the NABS Manager Client Services who will liaise with

the WMB Return to Work Advisor.

Fatigue Management & Working Alone

NABS policy is that Interpreters are not to work alone for extended periods of time. When

bookings are received at the Contact Centre, specific questions are asked to determine the

nature and duration of appointments. Each booking is assessed on a case by case basis at

the time of processing and multiple interpreters will be booked as deemed necessary based

on the information provided.

Where lengthy consultations are identified 2 interpreters will be allocated if possible. Where

this is not possible NABS may offer an interpreter a job with certain provisos negotiated

with the other parties, such as regular breaks.



If an interpreter experiences a situation where it becomes apparent that the appointment

will extend past the time indicated and the interpreter deems the situation unsafe the

interpreter is authorised to:

Advise the parties that the proceedings require more than one interpreter which

may mean a delay or postponement of the appointment.

Negotiate regular breaks if the appointment cannot be delayed or postponed.

Advise NABS of the situation immediately.

You may feel that duty of care dictates that you stay at the appointment. It is important that you manage the situation professionally and with due regard for personal safety. This will require you to exercise your professional judgement and interpersonal skills.

Professional Insurances Registered interpreters will be covered by the insurances of WMB in relation to Professional Indemnity and Public Liability. This applies only when undertaking WMB allocated bookings.

Talent Release As an employee of WMB, Registered Interpreters may be involved in events which will be

recorded and used to promote business activities and organisational participation.

Registered Interpreters may be asked to sign a Talent Release form which authorises WMB

or the booking entity to use your image in either promotional material or social media and

websites.

You have the right to refuse to sign the document.

Where a Talent Release is required for an assignment, Registered Interpreters who do not agree to sign the release will not be considered for the assignment.

Use of Social Media The NABS Social Media Policy contains important information for those who use NABS social

media. It provides guidance on NABS expectations where social media is used and outlines

appropriate standards aligning with NABS overarching objectives. All interpreters must read

and adhere to the requirements of this policy. Go to NABS Guidelines at www.nabs.org.au

and www.nicss.org.au where you will find a link to the policy.

http://www.nabs.org.au/

http://www.nicss.org.au/



WMB Policies, Procedures and Guidelines This document should be read in conjunction with the following WMB policies, procedures

and guidelines:

Code of Conduct

Privacy Policy

Social Media and Networking Policy

Workplace Health and Safety Policy

Anti-Discrimination Policy

Conflict of Interest Policy

Dress Code Policy

Grievance Handling Policy

Unsatisfactory Performance and Misconduct Policy

Working with Children Although not compulsory to hold a Working with Children Card, some appointments require it. In such instances registered interpreters without this clearance will not be considered for the appointment. To assist us in booking you for jobs where a Working With Children card is required please email [email protected] if you hold a current Working With Children card so we can update your details.




Glossary of Terms

Agency

Means any business or organisation providing a stated service on behalf of another

business, person or group.

Appointment

Means one or more events within a booking.

Australian Time Zones

AEST Australian Eastern Standard Time

(NSW except Broken Hill, VIC, SA, TAS, ACT)

DST Daylight Saving Time (first Sunday October to first Sunday April)

(NSW, VIC, SA, TAS, ACT)

CST Central Standard Time

(SA,Broken Hill, NT)

WST Western Standard Time

(Western Australia)

Booking

Means one or more events, allocated a job number and for which the Interpreter has been

confirmed by Contact Centre staff.

Cancelled Under 24 hours

Means any confirmed booking cancelled less than 24 hours before the appointment

commencement time.

Client

A person or organisation using the services of WMB and any Interpreter engaged to provide

those services.

Confirmed Appointment

An appointment where Contact Centre staff have confirmed the interpreter is booked on

that appointment.



Contact Centre

Means NABS and NICSS National Interpreter Bookings Office

Contact Centre Staff

Means staff employed by the NABS and NICSS Interpreter Bookings Office.

Deaf Consumer

Means any individual who is Deaf, Deafblind or hard of hearing and requires an Interpreter

in order to communicate.

Interpreter

NAATI accredited or recognised Auslan or sign language Interpreter.

Local Appointment

Any appointment up to 200km return

NABS

National Auslan Interpreter Booking and Payment Service.

NDIA

National Disability Insurance Agency.

NDIS

National Disability Insurance Scheme.

NICSS

National Interpreting and Communication Services.

Notified by Contact Centre

Means the date/time Contact Centre staff issue a notification. Consideration is made for

local time. For example “notified 10am Queensland Time” means the equivalent local time.

Promotional Material

Means items such as merchandise, displays, portable signage, printed and electronic

publications, etc.

Registered Interpreter

Means NAATI accredited or recognised Interpreter employee of Wesley Mission Brisbane.



Remote Appointment

Any appointment where travel is outside main regional centres and where Interpreters may

be required to travel by light aircraft or by vehicle on dirt roads.

Rural Appointments

Any appointment where travel is between 200km and 400km return by aircraft or vehicle.

Service Provider

An individual, agency, health care provider, government agency or any entity providing a

service or services to a Deaf consumer for which an interpreter has been requested

Social media websites

Means social networking websites and interactive web-technologies such as Facebook,

Twitter, YouTube, Flickr, RSS feeds, iPhone applications.

Us

Means WMB and its activities

Websites

Means NABS, NICSS, WMB websites and information contained thereon.

Website content

Means words, images, documents and other resources residing in the website content

management system.

WMB

Means Wesley Mission Brisbane and its activities including NABS (National Auslan

Interpreter Booking and Payment Service) and NICSS (National Interpreting and

Communication Services)

Documents

Conditions of Engagement for Interpreters€¦ · Procedure Number: PRO Conditions of Engagement V18 Effective Date: 1 July 2016 Approved By: Manager Client Services Last Updated: