Computerizing Citizen Transport Service (CTS)

7/25/2019 Computerizing Citizen Transport Service (CTS)

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MPUTERIZING CITIZEN TRANSPORT SERVICE (CTS):STIGATING INTO THE CHALLENGES AND SCOPE OFEGRATING A MANAGEMENT INFORMATION SYSTEM

INTO ITS EXISTING SYSTEM

Presented by: Ireena Kanhye

Student ID: 2015-00-29-0

Date of Presentation: 7/11/15


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INTRODUCING THE RUNNING OFCTS

Established about 0 yrs a!o as a fa"ily

business

#o$ benefitin! fro" a !o%t share &a'ital of

(s 50)* +n or!ani,ation that has "ulti'le fa&tors

sta&ed in its fa%or. the "aor one bein! the

a&&essibility of al"ost e%ery bus route in its

line of ser%i&e*


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urrently suffers fro" 'oor 'erfor"an&e and

sta!nant !ro$th

5 o'Perfor"

an&e

30 )edio&re Perfor"an&e

15 4nder Perfor"an&e

Lossesoccuringin thisarea


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S

De'ots76

S'arePartStore

(/Payroll


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PROBLEMS ENCOUNTERED BYCTS

4n&he&ed and often unne&essary 'ur&hase

of s'are 'arts

8ad storeee'in! 'ra&ti&es if any6 resultin!

fro" unauto"ated syste" #o 'ro'er attendan&e and bus "onitorin!

syste"s

8uses in dire need of re'airs and

"aintenan&e i!h rate of absenteeis"


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E"'loyees se&urity on duty at stae

andalis" !oes undete&ted

or'orate &ulture is not &ondu&i%e to &uttin!

losses and i"'ro%e"ent in !eneral he s'e&ter of &o"'etition that be!ins to

loo" ahead fro" 'ri%ately o$ned bus

&o"'anies that 'ro%ide "ore ra'id and

se&ured ser%i&e. $ith the benefit of alsobein! 'un&tual to bus stations for 'i&-u's


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Politi&al. e&ono"i&. so&ial and te&hnolo!i&al

fa&tors fro" the e;ternal also i"'in!in! on

the runnin! of S


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WHAT IS NEEDED? +n inte!rated syste" that allo$s the ra'id

and uninterru'ted flo$ of infor"ation*

8usDe'ots

(/Payroll

S'areParts


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WHAT IS NEEDED? >n ti"e re'ortin! to hi!her le%el

"ana!e"ent $ill also allo$ !reater %isibility

of Key Perfor"an&e Indi&ators KPIs6 in order

to tae to "ae and &arry out de&isions*

(e%ie$ all the &urrent 'ro&esses that ser%e

to !ather and &o"'ute data*


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WHAT IS NEEDED? (edundant or re'etiti%e ste's should be

eli"inated and rele%ant ones should be

u'dated or &orre&ted if ne&essary*

?un&tional de'art"ents should be for"ed.

ea&h $ith a "ana!er to head it and to

ans$er to the hi!her le%el*


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WHAT IS ALSO NEEDED? A BIT OFMATH

@i%en that it e"'loys 2300 $orers. the follo$in! &al&ulation see"s

reasonable:

1 bus = 2 $orers 1 dri%er A 1 &ondu&tor6

500 buses = 2 B 500

= 1 000 $orers

Rema!!" #$a%% & ' * + & + ,-./e.#

1 de'ot = 1 $orersF

7 de'ots = 7 B 1

= 112 $orers

Rema!!" #$a%% & + * ++'

& + 1 ,-./e.#

F1 "!r A G su'er%isors A 1 assistant su'er%isor A 1 &ler/ handy"an A 10

"e&hani&s


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WHAT IS THEN NEEDED? SOMERESHUFFLING

D-23me!$ Ma!a"eme!$ S4#$em $hi&h $ill !atherall the 'ro&essed data that $ill flo$ as transa&tions

and de&isions are bein! "ade

B3# R-3$e M-!$-.!" 5 F6ee$ Ma!a"eme!$ S4#$em$hi&h $ill ee' tra& of the buses and their &urrent

lo&ations. $hether on standby or o'erational* +ny

@IS/@PS tra&er $ill be o%erseen in this de'art"ent

and its rele%ant syste"* Si"ultaneously. a rou!hesti"ation of the daily re%enue !arnered by the bus

&ondu&tors &an be tra&ed* >n-board &a"era

sur%eillan&e $ill also "onitor se&urity and

%andalis" issues fro" this syste"*


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WHAT IS THEN NEEDED? SOMERESHUFFLING

D"$a6 M-!$-.!" -% A$$e!7a!2e S4#$em$hi&h $ill ensure the 'rodu&ti%ity. effi&ien&y

and re!ular attendan&e of the $hole staff of

S* + &o"'uteri,ed syste" $ill also "onitor

the le%el of absenteeis". fraudulent salaried

$orers. unfair $orin! hours and/or

&o"'ensations*

F!a!2a6 S4#$em $hi&h $ill handle all thefinan&ial as'e&t of the runnin! of S and $ill

retain all tra&in! and re'ortin! of a&&ounts

for further 'ro&essin!*


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WHAT IS NEEDED? SOMERESHUFFLING

S$-.e# Ma!a"eme!$ S4#$em$hi&h $ill ee're&ords of all s'are 'art 'ur&hases as $ell as

of their &urrent status in use/ stored/

da"a!ed/ in re'airs6*

HR8 Pa4.-66 S4#$em to !uarantee 'ro'er'ay"ent is effe&ted in relation to

attendan&e and effi&ien&y* his de'art"ent$ill also be res'onsible for ensurin! fair and

"erito&rati& 'ro"otion of staff or the layin!

off of fraudulent $orers. for e;a"'le*


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ONCE THE MIS HAS BEENINTEGRATED 9

8usinessIntelli!en&e

Syste"

Do&u"ent)ana!e"ent

Syste"

?leet )ana!e"entSyste"

Di!ital )onitorin!of +ttendan&e

Syste"

Stores)ana!e"ent

Syste"?inan&ial Syste" ( H Payroll

Syste"

Buses & people(staf &/orpassengers)common to allsystems

Buses & people (staf&/or passengers)common to all systems


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+s ba&bone to the $hole syste". there $ill

be a &ollaborati%e 'latfor" that $ill allo$

the &o""uni&ation of data bet$een and

$ithin de'art"ents. resultin! in atrans'aren&y of 'ro&esses and as to $hether

the latter are bein! &arried out as 'er

strate!i&. ta&ti&al or o'erational de&isions

a!reed u'on and taen beforehand*


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Strate!i&


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Data se&urity is 'ri"ordial

he dashboard of KPIs $ill offer %aluable

infor"ation to the hi!her le%el and $ill !i%e a&lear indi&ation of ho$ "any buses and staff are

at $or as $ell as ho$ "any s'are 'arts are at

the store*

Infor"ation about buses $ill also be useful in

tain! real-ti"e de&isions as $ell as de&isions

that ser%e in the lon!er run. su&h as 'lannin!

the rent of buses by &i%ilians. a"on!st others*


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a%in! a &lear idea of the dis'ensation of

re%enue $ill also ser%e to lo&ate 're&ise

areas of losses and to fore&ast $ays of

handlin! su&h situations*

he usto"er Satisfa&tion Inde; SI6 &an

also be &al&ulated and &o"'ared $hen

eui''ed $ith ne&essary infor"ation*


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he I solution 'ro'osed is to see a business

intelli!en&e syste" that $ill be 'la&ed at the

inte!ral 'art of the or!ani,ation and that $ill

inte!rate all the de'art"ents $ith theirinter-related 'ro&esses*

$o databases $ill be reuired: 8us (e&ords

and Staff (e&ords as these t$o &o"'onents

are &o""on to "ost 'ro&esses*


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@i%en that (eturn >n In%est"ent (>I6

&o"'utation is &ru&ial to the in%est"ent of the

business intelli!en&e syste" to S. it "ay be

$ise to obtain off-the-shelf "ana!e"ent syste"s

for the o'erational le%el E(Ps $hile o'tin! for atailor-"ade set of syste"s for the ta&ti&al and

strate!i& le%els that are "ore ada'ted to the

needs of S and $hi&h $ill thus blot out

loo'holes already e;'loited by the &urrent syste"and $or &ulture*

+lso. su&h a syste" $ill also 'er"it re!ular

internal audits to be &arried out effe&ti%ely and

obe&ti%ely*


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It is usually $iser to see one sin!le &o"'any

for e;a"'le I8). Sy&ora;. Sa!e. >ra&le.

atalyst6 to establish the S business

intelli!en&e syste" $hi&h ensures that all

internal syste"s are &o"'atible and ha%e the

sa"e obe&ti%es and a &o""on !oal*

>utsour&in! the data "ay hel' to redu&e the

&ost of in%est"ent and staffin! but the&onfidentiality and se&urity of S

infor"ation should be ensured by the &hosen

&o"'any*


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CHANGE MANAGEMENT + 'hased a''roa&h is ad%ised as 'art of an

o%erall &han!e*

o be!in $ith. the "ost 'ro"inent 'roble"s

that dire&tly i"'a&t re%enue $ill be ta&led*his in&ludes the 'ro&esses that tae 'la&e at

the o'erational and the ta&ti&al le%els*

In 'arallel. trainin! of the staff fro" the

rele%ant le%els $ill also tae 'la&e and it ise;'e&ted to strea" the" a&&ordin! to their

abilities and e;'erien&e and it is hi!hly

'robable that a sli&e of the" $ill be laid off if

found redundant or unne&essary*


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CHANGE MANAGEMENT o$e%er. the leadershi' of hi!her le%els should also

su''ort the transition fro" a "anual syste" $ith inherent

losses and fraudulent a&ti%ities to a &o"'uteri,ed and

hi!hly di!itali,ed syste" that offers often un&o"fortable6

trans'aren&y and undoubted effi&a&y*

@i%en that &han!e "ana!e"ent refers not only to a

&han!e in 'ro&essin! habits that in%ol%es hard$are and

soft$are but also to the J'eo'le as'e&t. trainin! $ill also

ha%e to deal $ith issues of ha%in! &o""on !oals. "issionsand obe&ti%es that $ill &oordinate the staff in the sa"e

dire&tion and in a $or &ulture that is both &o"'etiti%e

and &ollaborati%e. as $ell as bein! "erito&rati&*


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CONCLUSION S is an or!ani,ation that has the 'otential

to e;'and to flourish further*

o$e%er. the "anual syste" &urrently in useis ineffi&ient and is e"bedded $ith loo'holes

that are not 'er"ittin! S to &arry out

reuired i"'ro%e"ents and &han!es*


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CONCLUSION he solution is to obtain a business

intelli!en&e syste" suited to the needs of

S and to &o"'uteri,e the $hole syste"*

hat $ill ulti"ately fuel 'ositi%e res'onsesand &han!es. thou!h. is a 'ro'er trainin! of

the staff and an a''ro'riate di%ision of labor

that $ill 'ro!ress to$ards !oals that $ill

benefit both the S or!ani,ation as $ell asits staff and 'assen!ers*

THE END; ANY


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THE END; * ANY

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Computerizing Citizen Transport Service (CTS)