Computerised Business

Systems, Inc.

Charlie G. HindersPresident

Software Solution

sFOR THE TELECOMMUNICATIONS INDUSTRY

Who is CBSI?

Midwest based company

Over 20 years of experience in the telecommunications industry.

Current clients located both here and abroad.

Software engineers using the latest technology

Customer Service responsive to your needs and unique configuration

CTS PRO Remote poll data directly from switches and other equipment.

Collects, summarizes and organizes data into a readable format.

Windows environment with no programming experience needed.

Accommodates multiple ports

Supports Poisson, Neal-Wilkinson and Erlang grade of service tables

Operates on standard TCP/IP network

CTS PRO - Benefits

Forecasting and provisioning of future needs.

CIC Search Module

Provides ratio studies

Archives data for future reports

Facilitates service problem analysis

Writes an explanation of all occurring events within the system.

CTS PRO

Why does the administration like it?

Supports the planning of long and short-term objectives

Shows which exchanges require increase

Provides performance evaluation

Maximizes Engineering Efficiency

Facilitates good service

Reduces labor cost

CTS PRO

How does it help with maintenance?

Engineering reports which show equipment failure

Routine Maintenance

Problems with trunks

CTS PRO

A data bank of information

Consumer calling patterns

Period of calls

Heavy and low traffic routes

Average hold times etc.

Performance evaluation of :

Exchanges

Zones

Territories

CTS PRO

A data bank of information

Usage of capacity within an exchange

Capacity over an entire network

Overutilized trunks/Underultilized trunks

Determines average busy hour usage

Daily, monthly or user-specified periods

Detailed overflow information about a specific traffic group for any selected threshold.

CTS PRO

Reports

Three Most Popular Reports

Bouncing Busy Hour Trunk Requirements Report

10 High Busy Average Trunk Requirements Report

Overflow Exception Report

CTS PRO

Reports

Customer Service Reports

Hourly Customer Data Report (Minutes)

Summary Report

Summary Report (with Busies)

Detailed Business Hour

Daily Summary

CTS PRO

Reports

Billing Reports

Summary Report

Monthly Busy Hour Trunk Report with Daily Totals

Selected Fields Daily Summary Report

Selected Fields Summary Report

CTS PRO

Reports

User-Defined Reports

Selected Fields Reports

Hourly (DLU)

Daily Summary (CIDT)

Summary (CIDT)

Daily Summary (Failure to Match)

CTS PRO

Reports

User-Defined Reports (cont.)

Selected Field Reports (cont.)

Summary Report (Failure to Match)

Hourly Report (Total Calls)

Daily Summary Report (Total Calls)

Summary Report ( Total Calls)

CTS PRO

Reports

Network Operations Reports

Summary Report

Detailed Bouncing Busy Hour Report

Bouncing Busy Hour Report with Summary

Daily Percent of Engineered Capacity

CTS PRO

Reports

Network Operations Reports (cont.)

Summary % of Engineered Capacity

Summary % of Engineered Capacity with Overflow

Trunk Capacity Expectation

Percent of Engineered Capacity Summary (HBH)

Monthly Busy Hour Trunk Report with Daily Totals

CTS PRO

Next Steps

CALL TO SCHEDULE AN IN-HOUSE DEMO!

No-obligation and at our expense!

We will create a proposal customized to meet your needs and unique configuration.

(800) 898-8601

Ask for Charlie or Patti!