Computer Technology in Hellocorp(Srilanka) - Apiit Group Assignment

ASIA PACIFIC INSTITUTE OF INFORMATION

TECHNOLOGY

MEMBERS : MOHAMED HUSNI (CB003167)

GAYANI HARISCHANDRA (CB003297)

MOHAMMED FAHAD (CB003501)

MODULE CODE : AICT001-3-1

MODULE TITLE : COMPUTER TECHNOLOGY

INTAKE CODE : FF0922

ASSIGNMENT TITLE : GROUP ASSIGNMENT

SUBMITTED TO : MR. THARINDU AMARASEKARA

HAND OUT DATE : 11TH MARCH 2009

HAND IN DATE : 29TH MAY 2009

WORD COUNT : 4700

Asia Pacific Institute Of Information Technology

ACKNOWLDEGEMENT

I would like to thank Mr. Tharindu Amersekere for his continuous support and guidance

in the preparation of this project.

By doing this project we gathered many useful qualities to our life how to work as a

team, how to coordinate with others, how to work according to a plan within a given

time and how to share our ideas. So we would like to thank all our friends and others

who helped us in numerous ways to make this project successful.

We would be very thankful to the Manager and the staff of the Hellocorp Company for

giving us the opportunity to study their system and giving us full support to make this

project a success.

We appreciate the great service you all have done!

Gayani Harischandra,

Mohamed Husni,

Mohamed Fahad,

2 Computer Technology – Group project


Table of Contents

Contents

ASIA PACIFIC INSTITUTE OF INFORMATION........................................................1

TECHNOLOGY...................................................................................................................... 1

ACKNOWLDEGEMENT........................................................................................................... 2

TABLE OF CONTENTS............................................................................................................ 3

INTRODUCTION...................................................................................................................... 9

Corporate Profile................................................................................................................................. 9

Corporate Information......................................................................................................................... 9

HelloCorp Capabilities........................................................................................................................ 10

Special Recognition............................................................................................................................ 11

Key Clientele...................................................................................................................................... 11

Contact Information........................................................................................................................... 11

OUTSOURCED FINANCE & ACCOUNTING......................................................................12

Services Offered................................................................................................................................. 13

Expertise in use of Accounting software.............................................................................................13

IT INFRASTRUCTURE......................................................................................................... 14

FACT FINDING TECHNIQUES............................................................................................ 16

INFORMATION PROCESSING CYCLE............................................................................... 18

1. INPUTS................................................................................................................................ 19


Asia Pacific Institute Of Information Technology 1.1 Data............................................................................................................................................. 19

Introduction..........................................................................................................................................19What data is taken as inputs?...............................................................................................................19Importance of those details..................................................................................................................19Methods of collecting data....................................................................................................................20

1.2 Devices......................................................................................................................................... 21Introduction..........................................................................................................................................21Main devices used.................................................................................................................................21

2.PROCESS.............................................................................................................................. 27

Main Processing Cycle........................................................................................................................ 27

Client Server Access by Hellocorp’s Project Managers.........................................................................27

Overall Data Process of Hellocorp....................................................................................................... 28

Accounting Softwares Used To Process Data.......................................................................................28

Softwares used to process data.......................................................................................................... 291. SAGE line 50......................................................................................................................................29Oracle Financials - (E-Business Suite)....................................................................................................30MS Dynamics.........................................................................................................................................31

3. OUTPUT.............................................................................................................................. 32

3.1 Data............................................................................................................................................. 32

3.2 Output Devices............................................................................................................................. 33

4.STORAGES.......................................................................................................................... 35

Introduction....................................................................................................................................... 35

Type of information stored................................................................................................................. 35

Devices used...................................................................................................................................... 35

5.COMMUNICATION............................................................................................................ 41



List of Abbreviations

1. BPO – Business Process Outsourcing

2. BOI – Board of Investment

3. FTP – File Transfer Protocol

4. UPS - Uninterruptible Power Supply

5. R.A.I.D - Redundant Array of Inexpensive Disks

6. VPN - Virtual Private Networking

7. SFTP - Secure File Transfer Protocol

8. RPM - Rotations per Minute



ABSTRACT

As assigned by the lecturer for the module computer technology we have to do a

research on a company this involves investigating, researching and observing of

computer technology in the company. As a result we selected the Hellocorp Company.

So to do the research we have visited the company in order to gather details by

interviewing the management. The interview questions are provided in the appendix.

The collected information was categorized according to the following aspects in the

information processing cycle.

1. Input – By researching we found that for inputs they enter a wide range of data.

For those reasons they use the basic input devices and some additional devices.

2. Process – When data is sent from the client to the FTP server it will be processed

through a wide range of softwares and the clients will get them as a meaningful

output.

3. Output – As outputs they give bills and invoices. And as output devices they use

comm. devices such as printer, speaker and monitor.

4. Storage – Since there is a wide range of data to be stored for these reasons tey

use most o the latest storage devices.

5. Communication – For communication they do not use all of the communication

methods except e mail and telephone.

Overall we have discussed the technology used, the benefits, the functionality, the

weakness and the impact of the technology towards the company.





Introduction

Corporate Profile

HelloCorp is a company which was established in 2002, which is a Business Process

Outsourcing (BPO) services provider and company which is owned by the Expolanka

Holdings in Sri Lanka. HelloCorp offers services to leading companies in U.S.A, U.K,

Australia, Singapore and Middle East.

Their main services include;

Outsourced Financial & Accounting Services

Inbound Technical Support / Customer Care Service

Legal Services Outsourcing

Other Back Office Operations

HelloCorp provides BPO service delivery to 100 high-end workstations, in Colombo.

They are currently in the process of getting certified for ISO 27001 Information Security

Standards, consulted by KPMG Ford, Rhodes, Thornton & Co.

Corporate Information

Company Registration Number - N (PVS) 29919

The Hellocorp Company was incorporated in February 2002 as a BOI approved venture

in Sri Lanka.



(Hellocorp, 2009)

HelloCorp Capabilities

“At HelloCorp, our mission is to economically optimize your financial, back-office,

contact centre and business support services. We accomplish this goal through the

utilization of advanced communications technology. Each of our team members are able

to handle a wide range of tasks across multiple channels of communication, maintaining

world-class performance levels” (Hellocorp, 2009).

Hellocorp is capable in doing accounting and other financial solutions and will give

their clients a good quality service by the help of their qualified professional

accountants.



Key Clientele

- A Top-25 Ranked Chartered Accountancy Firm based in UK

- International Freight Forwarding Firm based in USA

- Fortune-500 Company Specialized in Semiconductor Manufacturing based in

USA

- An Established Solicitors firm based in UK

- A Leading Luxury Resort Chain headquartered in Singapore

- Wireless & Cellular Services Processing firm based in USA

- A Leading Accounting Consultancy firm based in UK

- Leading Travel & Leisure Company in Sri Lanka

Contact Information

HelloCorp (Pvt) Ltd.

No 17, Charles Drive,

Colombo 03, Sri Lanka.

Email: [email protected]

Web: www.HelloCorp.com

Telephone (SL): +94 11-77-HELLO

(Hellocorp, 2009)


http://www.HelloCorp.com/


From the services they provide we selected the Finance and accounting service section for the research on this project.

Outsourced Finance & Accounting

The Accounting Associates are trained and certified to process data using Oracle

Financials (e-business suite), SAGE Line 50, QuickBooks, MS Dynamics and client

specific Customized Software. Their scope of services ranges from creation of the Chart

of Accounts, Accounts Receivable & Payable processing, to generating Management

Accounts and Closure of year-end.

They offer an “Outsourced CFO Service” model for Small and Medium organizations,

allowing them to focus on the core business areas while they manage all accounting

functions. Their services include Budgeting, Variance Analysis, Consolidation of

Accounts and Reporting.

For an initial evaluation, their operational model allows clients to experience their

Service Delivery and Quality, with no commitment. They offer secure, web-based

accounting software which allows an organization to access their financial information

on a 24 X 7 basis. HelloCorp offers a high quality, low cost service delivery, with a

single point of contact to manage their client accounts.



Services Offered

Accounts Receivable & Payable

Invoice Processing

Bank Reconciliation

Asset Management

Clearing Transactions

Mortgage Loan Processing

Tax Processing

Claims Processing

Travel & Expense Management



IT Infrastructure

HelloCorp places maximum emphasis on maintaining the best available IT infrastructure

as they understand that it is of critical importance for their operations and as well as

offering the highest levels of service delivery to their clients.

The IT team, consists of talented professionals specialized in various technologies and

skills such as Hardware, Software Systems, Network Administration, Standards and

Compliance.

An in-house IT helpdesk service facilitated through an automated ticketing system and a

dedicated helpdesk number is offered 24 X 7 to support various operations teams at

HelloCorp.

The fully fledged IT / Server infrastructure includes;

Category 06 (CAT-6) wiring

Fully redundant IT-Telco hardware

Fully wired UPS setup

Back-up power generator

Environment Monitoring

Branded equipment with applicable licenses

(Hellocorp, 2009)



Fact Finding Techniques

To gather information to make this project a success we used these methods as fact findings

Interviewing the management

Reading Company Broachers

Getting details from the Company Website

Research reading on relevant topics



Information Processing Cycle

What is the information processing cycle?

(APIIT Slides, 2009)

The information processing cycle can be well described using these 5 factors.

1. Input

2. Process

3. Output

4. Storage

5. Communication



1. Inputs

1.1 Data

Introduction

Inputs are a collection of raw data which needs to be converted according to the

instructions given by the user as a meaningful output.

What data is taken as inputs?

The Hellocorp Company enters these details as inputs.

1. Management details

2. Employee details

3. Client details

4. Security details

5. Financial details

Importance of those details

Since Hellocorp is a large company which “provides outsourced services in the domain

of Finance & Accounting which includes a wide range of service offerings” (Hellocorp,

2009) the company itself has to keep all these details for their needs. So for future use

these details will be inputted to the FTP server.



Methods of collecting data

The Hellocorp Company receives large volumes of data. So for that they use the FTP

server. The file transfer protocol. A FTP server is a server that helps to load data which

is sent by the clients. They receive E mail alerts when they receive data from the clients.

For collecting data they use the server which is connected with an R.A.I.D device.

How data is sent to the FTP server as inputs:

1. The client first loads the data to the FTP server.

2. Then data will be transferred to the department through e mails.3.


Client

FTP Server

Hellocorp


1.2 Devices

Introduction

Input devices are devices which are used to enter data into a computer by the help of a

user.

Main devices used

The mainly used computer type is Personal computers. Mostly the common devices

which a computer has are used in the organization to input data. Though a large amount

of data is inputted they use the common devices which are basically used by everyone.

1. Mouse

2. Keyboard

3. Scanner

4. Fingerprint Reader

5. Card Readers.

6. Security Cameras



Keyboard:

(Anon, n.d)

1. The commonly used keyboard brand in Hellocorp is Microsoft.

2. This is used to enter text and other commands in to a computer.

3. Desktop Computer keyboards have almost 101 to 105 keys.

4. 50 Keyboards are used in the company.

The company use this to enter details about the management, clients, employees,

security and financial.

Mouse:

(Anon, n.d)

1. The brand of the mouse used is Microsoft

2. The mouse is a pointing device.

3. With the mouse users can carry out the mouse pointer to the required area.



Scanner:

(TRG, n.d)

1. Scanners are not essentials for a computer. According to your need you can have

it.

2. Is a light sensing input device that reads printed text and graphics and then

translates the results into a form the computer can process.

3. They use the scanner to scan certain documents and images.

4. 5 scanners are used for inputting data in Hellocorp.

The purpose of using this device is to scan images of the employees to upload it to

employee details information.

Advantages:

1. High Accuracy

2. High Quality Images

Disadvantages:

1. Images will take high memory

2. Quality of the image depends



Credit Card Readers:

(First Data, n.d)

1. This device reads the magnetic stripe on the back of the credit card.

2. And data about the customer, account number, the card expiry date and the

country code is given as inputs.

3. They use 3 credit card readers for financial purposes.

This is used to record the record the payment and financial details in Hellocorp.

Advantages: 1. Up to date financial system

2. Higher Security

3. Online money transfer

4. More faster than ever

Disadvantages:1. Trained employees regarding the usage of the device

2. Monthly rental for the fixed line

3. Maintenance Cost



Finger Print reader:

(Zaheerspeaks, 2009)

1. The finger print brand used in Hellocrop is Microsoft.

2. This is known as a biometric input device. This identifies a personal

characteristic.

3. The fingerprint reader is a most widely used biometric device.

4. This is used to scan the curves of the finger and identify the fingerprint.

5. Almost they use 5 finger print scanners for security reasons.

They use it for a security reason so when employees enter to a certain area they will be

checked by identifying their fingerprint. These are used for security reasons.

Advantages:

1. High Security

2. Ease of us

3. More Reliable

Disadvantages:

1. High Cost

2. Employees must be trained regarding the device

3. Maintenance Cost


Asia Pacific Institute Of Information Technology Security Cameras:

(Anon, n.d)

They use security cameras for 24 hours security reasons For the purpose of high security reasons they use almost 4 cameras.

Advantages:

24 hours high security

Reliability

Disadvantages:

High in cost

High Maintenance cost



2.Process

Main Processing Cycle

Client Server Access by Hellocorp’s Project Managers



Overall Data Process of Hellocorp

The relevant documents are received electronically as images or as adobe acrobat reader

file format. Through the secured server which is located at the client’s site, whereby

HelloCorp accesses these documents through a (VPN) Virtual Private Networking server

to this server. In another way client can send the other relevant documents through a

secured (VPN) connection, once the files are received by the HelloCorp’s servers the

project managers were alerted by an email alert system which is installed into the

database.

The final document which is ready to be sent to the client is viewed by the account

executive on a split screen display and enters it to the client’s accounting software.

The entries are 100% quality and secure city checked by qualified QC’s –

(Accountants)/IT professionals who are in HelloCorp before final submission made to

the client.

Other value added system include, the job tracking and monitoring system which is an

essential for dedicated project managers to keep up the client up to date with progress of

the work.

HelloCorp says that they take usually 3 Days for a single project and maximum is a

week for a project.

Accounting Softwares Used To Process Data

1. Sage line 50

2. Oracle Financials (E-Business Suite)

3. QuickBooks

4. Ms Dynamics

5. Customized client software



Softwares used to process data

1. SAGE line 50

Advantages

1. It’s a powerful book keeping software which is rarely used in UK.

2. Create customer & Supplier records and set up price lists.

3. Set up opening balance, Maintain Bank accounts.

4. Maintain the Nominal ledger and run an audit trail.

5. Generate sales orders and control stock.

6. Print invoices, credit notes and statements.

7. Produce history and financial reports.

Disadvantages

1. Costly software and higher prices were paid to get the updates

2. Specially qualified employees to work in the software

User interface of (Sage Line 50)



Oracle Financials - (E-Business Suite)

“The Oracle 11i E-Business Suite (also called Oracle Financials) is the premier

accounting and financial ERP, one of the most flexible and robust packages ever

created. The main areas of Oracle financials 11i include General Ledger (GL), Accounts

Receivable (AR), Accounts Payable (AP), Fixed assets (FA) and Financial Intelligence

(FI), Inventory Management, and Daily Business Intelligence (DBI)” (Anon,2009).

Advantages

1. Meets global financial reporting (e.g. IFRS) and tax requirements

with one accounting, tax, banking and payments model

2. Makes it easy to operate shared services across businesses and

regions

3. Delivers pre-integrated financial and industry-specific processes

Disadvantages

1. Costly software and higher prices were paid to get the updates

2. Specially qualified employees to work in the software



MS Dynamics

Microsoft Dynamics is a line of integrated, adaptable business management solutions

that enable people to make important business decisions with greater confidence.

Microsoft Dynamics works like and with familiar Microsoft software easing adoption

and reducing the risks inherent with implementing a new solution. These solutions

automate and streamline financial, customer relationship, and supply chain processes in

a way that can help drive businesses success. Microsoft Dynamics comprises several

unique software products to meet almost any business need.

(Anon, 2009)

How Microsoft Dynamics Helps to Businesses

Business intelligence and reporting

Collaborative workspaces

Configuration and development

Human resources management

Manufacturing

Project management

Retail point of sale



3. Output

3.1 Data

Completed Accounting processing works are exported as a Sage Line 50 software

compatible files and are uploaded to a SFTP (Secure File Transfer Protocol) server.

The files are organized under client names, date, job category, etc in the SFTP server for

ease of work. Once upload to the SFTP is completed, the clients’ designated email

address will be sent an automated alert through the server saying that such files have

been uploaded (specifying the root / folder) and ready for download.

The client will then download the files and use them to over-write their existing data in

the Sage Line 50 Accounting software, so the processed information is uploaded back to

the system and they have an up-to-date set of accounts.

Sage Line 50 Accounting software

(Bbsol,2009)



A sample of a bill which is given as a output



3.2 Output Devices

The main output devices used by Hello Corp.

Monitors:

(Splashpress Media, 2006 – 2007)

The Hellocorp company users LCD monitors.

A monitor basically provides information on screen as a output.

The company almost has around 50 LCD monitors.

They use the monitor for viewing there details which they enter as inputs

or information which are stored in the computer.


http://www.splashpress.com/


Printers:

(Anon, n.d)

Hellocorp use laser printers.

The purpose for using this printer is to print invoices bills and other stuff.

They have around 3 laser printers.

Speakers:

(Anon, n.d)

This is a audio output device This is not an essential device for a computer according to your need you can

have it.



4.Storages

Introduction

Storage holds data, instructions, and information for future use. Every computer stores

system software and application software.

Type of information stored

1. Client details

2. Employee details

3. Financial details

4. Management details

5. Current business status

6. Software details

7. Security status

These information are very important to the company because of that these information

must be stored in a proper manner for future use.

Devices used

In the Hellocorp Company basically the commonly used storage devices are,

1. DVDs

2. R.A.I.D

3. Magnetic Tapes

4. VHS Tapes

5. USB Drives



DVDs:

The Hellocorp Company receives large number of data. So

DVDs are used because a wide range of data can be stored in it.

DVDs has high capacity compared to CDs and VCDs. Wide

range of recordable and rewritable DVDs are available so

according to your need any of these can be used.

(Reed Elsevier Inc, 2009)

The Hellocorp Company use DVDs to install softwares and to store information

regarding their latest softwares.

Advantages:

1. Low in cost

2. High Capacity

3. Smaller in size

4. Portable

5. Can be viewed in most computers and DVD players

Disadvantages:

1. Can be easily damaged

2. Anyone can access not secured

3. Read only cannot rewrite data



R.A.I.D

This is usually used in servers to combine two or

more hard drive devices for high performance.

Because servers are mostly used in the company

since they receive large volumes of data it can

be

saved in the servers easily and it should be high

(Stackoverflow, n.d)

performance for that reason they use it.

When they receive data from customers the management will be notified by email alerts.

The company use servers to store client details, financial details and current business

status.

Advantages:

1. Large volumes of data can be stored.

2. Can be accessed from anywhere through internet

3. Reliable

4. Higher Security

Disadvantages:

1. Maintenance cost is high

2. Hardware failures are often

3. Hacker Threats



Magnetic Tapes:

One of the oldest methods used to load data. The

Magnetic tape is a “Ribbon of plastic coated with

magnetic material and available in several standard

widths usually in cassettes” (Business Dictionary, 2007

- 2009).

(Ours Biz, 2000-2009)

Since magnetic tapes are cheap and user friendly sometimes the company use it to store

backups of employee details and management details.

Advantages:

Long life

High in capacity

Commonly used for back up purpose

Low in cost

Disadvantages:

Old technology

Maintenance cost is high



VHS Tapes:

“Most cameras now have a motion sensor that

alerts the VCR to begin recording to eliminate

hours of useless footage. The footage is then

recorded onto VHS tapes and is available for

viewing at a later time” (AMJ Gadjets Magazine,

2009).

(CBS Interactive Inc, 2009)

VHS tapes are used for the purpose of storing the security status in the company.



USB Drives:

The pen drive is one of the best device we can use for our

personal purposes.

With the use of a USB drive data can be transferred from one

computer to another.

(Tech Geek, 2006)

The Management or employees use this device for their personal purposes to take data

from place to place.

Advantages:

Portable

User Friendly

Disadvantages:

Expensive

No security

Viruses



5.Communication

Most of the time communication is done by e-mailsi.

Apart from that;

They use secure File Transfer Servers to facilitate the transfer of recorded statements

which are generally done by their clients, using digital Dictaphones.

They also process documentations based on pre-agreed templates using guidelines

and/or content provided via recordings. The completed documents are sent back via the

Secure File Transfer server in order to maintain the confidentiality of the cases handled

at all times.

(Hellocorp, 2009)


i

E-mail – Transmission of messages and files via a computer network

Technology

Documents Scanning & Server Process

(Hellocorp IT Department, n.d)

Data Storing System

DCS has been developing and deploying custom software solutions since its founding in 1992. Their

Software Services Group of experienced project managers, engineers, architects and developers can

create a customized solution to meet the customers need. DCS also has a vast network of best-in-class

partners to help bring the right software solution to their customers.

1. Hellocorp Uses (DCS) Software system as a tool for Data Storage.

2. DCS has web based document storage facility for their clients.

3. DCS have launched a new web based document management storage and retrieval service

based around the TokOpen web server software.

4. This service enables documents scanned by DCS’s scanning bureau to be uploaded on the same

day to a secure web server and then made accessible instantly to any client worldwide.

Screen Shots of Secure Login

1. DOCUMENTS SCANNED THROUGH THE SCANNER2. IT'S SAVED INTO A SERVER4. THE FILES WILL BE RECIEVED BY THE CONTACT CENTER AGENT'S COMPUTER OVER THE INTERNET.

Login Page (View) - 1

Login Page (View) - 2

Security

Information Security Standards and Compliance

HelloCorp, at the certification stage of ISO 27001 Information Security standards, which cover a wide

range of areas involving data security, redundancy, physical and environmental security, streamlining

of organizational procedures, etc, .The whole system security is controlled by the project consulted by

KPMG Ford, Rhodes, Thornton & Co.

The IT team, consists of talented professionals specialized in various technologies and skills such as

Hardware, Software Systems, Network Administration, Standards and Compliance. An in-house IT

helpdesk service is facilitated through an automated ticketing system and a dedicated helpdesk number

is offered to support various operations teams at HelloCorp on a 24×7 basis.

Diagram of Software Access for the Clients:

Data & Client Security Status

Security measures are taken to make sure that the information is protected.

Clients can create own passwords, so no one (not even the ASP) can have access to the

passwords.

As the data travels over the Internet, it is protected by a technology called Secure Sockets

Layer or SSL encryption. SSL ensures that the data reaches its location before it can be

decoded.

For added security, the clients can create VPN between the Main Office and the Centre.

No one can have access to the data without express permission.

The data is backed up regularly and moved off-site to a remote location.

The data is stored on a multiple-hard-drive system, called R.A.I.D., every time it is saved, to

protect it from hardware failure.

The use of encryption software, SFTP servers and VPN to transfer data.

Firewalls and Proxy servers.

Up-to-date anti-virus software installed (Norton 360 all in 1 security) on all desktops and

servers.

Restricted access to servers and shared areas on the servers to ensure that only authorized

personnel are allowed to access relevant data.

Restricted access to the internet to get the maximum security.

Workstations with disabled media, such as floppy drives, USB drives and Printers.

Ongoing process to fully implement to keep up the (ISO) Standards.

Benefits & the Functionality of the technology

With data in a secure and centralized environment, all company users are able to access

the data as and when they need.

Business with multiple locations will still allow all to work in real-time on a single set of

books which can be reviewed from any location.

A complete multi-user system, that provides all the same functionalities of a local

network.

Head offices, Branches, Sales offices, Production Centres, Accountants, Internal &

Statutory Auditors etc., can all work on the system at the same time with different levels

of user security passwords.

All the servers and security systems are regularly monitored and checked by the

technicians in the IT maintenance Department

Control system access uses a finger print scanning system & intrusion alarm to prevent

unauthorized accessing to the working premises.

Randomly monitoring personnel entering/exiting at the production floor.

Prohibiting of using storage multimedia devices in the production floor.

Environmental Control system to ensure correct temperature & humidity.

Fire and smoke alarms.

24 hour on-site security personnel.

24 hour security cameras on service in the whole building.

Weaknesses and the Impact of Technology

Weaknesses

Software replacements are costly (when version upgrades are required) for example for Sage

Line 50

Support for the software used and training is initially costly

Multiple tasks may get delayed (example: if a set of computers need to be formatted, updated,

etc) due to limited human resources

The secure FTP server needs to be backed up at all times and therefore there may be a

requirement to have constant monitoring which may consume time

Impact

The positive impacts would be;

Faster processing Inputs

Accurate outputs

Effective turn-around time I meeting clients requirements

Efficient and real time access for clients, staff, manager, etc.

Conclusion

As we did the research in company HelloCorp, we noticed that the company has an a good observing

technology as we saw at the time of our first visit and they are using an advanced & well organized

security system beyond the company entrance. Once we got all the details and information about their

business processes from the Accounts & Finance manager Mr. Mohammed Ehab, we were able to

understand the internal and the external dealings of the company. As a result of that we observed their

strengths & weak-points and how can be improved to develop their current process.

By doing this assignment we have got a clear understanding in how a computer technology works and

how we can implement new techniques to make it better.

Work Break down Structure

Husni Gayani Fahad

Preparing the interview Questions * * *

Interviewing the Hellocorp Finance Manager * * *

Finalizing the interviewDetails & summarizing * * *

Investigating & Researching* * *

Abstract *

Introduction*

Input data and devices *

Process*

Output data and devices *

Storage devices *

Communication *

Technology used *

Benefits, functions weaknesses * * *

Conclusion*

------------------------- ------------------------- ------------------------ Mohamed Husni Gayani Harischandra Mohamed Fahad

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7. Anon, n.d, Google image Result, [Online], Available:http://3.bp.blogspot.com/_kxPG6y8Qctk/Sde4oVrMC4I/AAAAAAAAC7k/g-IuTDfTMkI/s400/hp-1300-laserjet-printers.jpg [Accessed May 20, 2009]

8. Anon, n.d, Google image result, [Online], Available: http://www.maplin.co.uk/images/full/46218i0.jpg [Accessed May 23, 2009]

9. CBS Interactive Inc, 2009, Google Image result, [Online], Available: http://img.zdnet.com/techDirectory/VHS.GIF [Accessed May, 2009]

10. APIIT PITS Slides

11. First Data, n.d, Google Image Result, [Online] Available: http://i.b5z.net/i/u/2009717/i/omni-3750.jpg[Accessed May 17, 2009]

12. Hellocorp Broachers

http://i.b5z.net/i/u/2009717/i/omni-3750.jpg

http://i.b5z.net/i/u/2009717/i/omni-3750.jpg

http://img.zdnet.com/techDirectory/VHS.GIF

http://www.maplin.co.uk/images/full/46218i0.jpg

http://3.bp.blogspot.com/_kxPG6y8Qctk/Sde4oVrMC4I/AAAAAAAAC7k/g-IuTDfTMkI/s400/hp-1300-laserjet-printers.jpg

http://3.bp.blogspot.com/_kxPG6y8Qctk/Sde4oVrMC4I/AAAAAAAAC7k/g-IuTDfTMkI/s400/hp-1300-laserjet-printers.jpg

http://www.computerspeakersreviews.com/wp-content/uploads/2008/08/cyber-acoustics-ca-2022r-20-computer-speakers-review-image.jpg

http://www.computerspeakersreviews.com/wp-content/uploads/2008/08/cyber-acoustics-ca-2022r-20-computer-speakers-review-image.jpg

http://blog.lib.umn.edu/wilsper/informationcentral/SecurityCameras.jpg

http://images.futurebazaar.com/catalog/FBIL/ComputerAndOffice/106608645/M1.jpg

http://www.amj-gadgets.com/2008/06/12/security-cameras-data-storage-devices/

13. Hellocorp, 2009, Hellocorp, [Online], Available: http://www.hellocorp.com/ [Accessed May 21,2009]

14. Laser Pro, 2008, Google image result,[Online], Available: http://2.bp.blogspot.com/_l4HTfXGn-Ns/R_d74ZlP9DI/AAAAAAAAHjg/1XZpLCC2xKI/s400/Hard+Disk-1.jpg [Accessed May 7, 2009]

15. Ours Biz, 2000-2009, Google image result, [Online], Available: http://www.oursbiz.com/Products/b/202/Hi-Co-Magnetic-Tape-430864.jpg [Accessed May 18, 2009]

16. Reed Elsevier Inc, 2009, Google image result, [Online], Available:http://weblogs.variety.com/photos/uncategorized/2008/09/30/hd_dvd.jpg [Accessed May 2, 2009]

17. RedKernel-Hosting, n.d, Google image result, [Online], Availa ble: http://www.redkernel-hosting.com/_img/dedicated_servers.jpg

[Accessed May 5, 2009]

18. Stackoverflow, n.d, Google image result, [Online], Available: http://blog.stackoverflow.com/wp-content/uploads/lenovo-rs110-server.jpg [Accessed May 20, 2009]

19. TRG, n.d, Google Image Result, [Online], Available: http://www.trgtech.com/images/epson-Perfection-3590-401_scanner-1.jpg [Accessed May 20, 2009]

20. Tech Geek, 2006, Google image result, [Online], Available: http://www.thetechgeek.com/images/product_photos/geedom_GUP02.jpg [Accessed May 21, 2009]

21. Vermatt, S. 2008, Discovering Computers 2009, Course Technology Cengage learning, United States of America.

22. Web media brands, 2009, What is PDA, [Online], Available: http://www.webopedia.com/TERM/P/PDA.html [Accessed May 16, 2009]

23. Web media brands, 2009, What is RAID, [Online], Available: http://www.webopedia.com/TERM/R/RAID.html [Accessed May 20, 2009]

24. Splashpress Media, 2006 – 2007, Google image result, [Online], Available: http://www.lcd-monitor-reviews.com/cheap-computer-monitors-buyers-guide.jpg [Accessed May 22, 2009]

Appendices

Interview Questions

1) A basic summary what the company is all about?

http://www.lcd-monitor-reviews.com/cheap-computer-monitors-buyers-guide.jpg%20%5BAccessed

http://www.lcd-monitor-reviews.com/cheap-computer-monitors-buyers-guide.jpg%20%5BAccessed

http://www.splashpress.com/

http://www.webopedia.com/TERM/R/RAID.html

http://www.webopedia.com/TERM/P/PDA.html

http://www.thetechgeek.com/images/product_photos/geedom_GUP02.jpg

http://www.trgtech.com/images/epson-Perfection-3590-401_scanner-1.jpg

http://www.trgtech.com/images/epson-Perfection-3590-401_scanner-1.jpg

http://blog.stackoverflow.com/wp-content/uploads/lenovo-rs110-server.jpg

http://blog.stackoverflow.com/wp-content/uploads/lenovo-rs110-server.jpg

http://www.redkernel-hosting.com/_img/dedicated_servers.jpg

http://www.redkernel-hosting.com/_img/dedicated_servers.jpg

http://weblogs.variety.com/photos/uncategorized/2008/09/30/hd_dvd.jpg

http://www.reed-elsevier.com/

http://www.oursbiz.com/Products/b/202/Hi-Co-Magnetic-Tape-430864.jpg

http://2.bp.blogspot.com/_l4HTfXGn-Ns/R_d74ZlP9DI/AAAAAAAAHjg/1XZpLCC2xKI/s400/Hard+Disk-1.jpg

http://2.bp.blogspot.com/_l4HTfXGn-Ns/R_d74ZlP9DI/AAAAAAAAHjg/1XZpLCC2xKI/s400/Hard+Disk-1.jpg

http://www.hellocorp.com/

2) What’s the main target of the company?

3) What type of data is entered to the computer?

4) Devices used to input data?

5) How data is manipulated according to the input?

6) When processing data what are the softwares used?

7) How data is processed into output?

8) What type of hardware devices used?

9) What’s the media used to deliver the output?

10) What type of data is stored?

11) What is the storage devices used to store data?

12) How communication is done within the company and the client?

Minutes of Meetings

Date Venue Members Topics discussed Duration

20/03/2009 L3 SR1 HusniGayaniFahad

Selected a company to analysis

Took the permission from admin

3 hours


Made the questions for the interview

Fixed an interview dateto the company

3 and ½ hours

5/04/2009 At HelloCorpSri Lanka

HusniGayaniFahad

Interviewed Mr. Ehab Moahmed , Manager, Accounting & Finance, HelloCorp Sri Lanka.

Got the relevant details of the system

2 hours


Arranged the WBS & started the research

3 and ½ hours


Meet to discuss the progress of the research project

Found the missing parts & worked on them.

1 and ½ hour

29/05/2009 Online HusniGayaniFahad

finalized & submitted project

4 hours

Marking Criteria

Maximum Marks

MohammedHusni

(CB003268)

GayaniHarischandra(CB003253)

A.A.MFahad

(CB003298)

Group(30%)

Report Structure

8

Documentation 8

WBS 7

Submission of weekly Report

7

Individual(70%)

Oral Presentation

15

Report content 10

Diagrams and Illustrations

10

Research analysis and

Critical discussions

20

Researching, Reading

10

Referencing 10

Work Break down Structure

Husni Gayani Fahad

Preparing the interview Questions * * *

Interviewing the Hellocorp Finance Manager * * *

Finalizing the interviewDetails & summarizing * * *

Investigating & Researching* * *

Abstract *

Introduction*

Input data and devices *

Process*

Output data and devices *

Storage devices *

Communication *

Technology used *

Benefits, functions weaknesses * * *

Conclusion*

------------------------- --------------------------- ------------------------ Mohamed Husni Gayani Harischandra Mohamed

Fahad