Comprehensive Institutional Plan - NorQuest College · industry in the communities NorQuest serves. But there is more to do. Work is underway to grow the college further by doubling

ComprehensiveInstitutional Plan

Comprehensive institutional plan 2016–2019 1

Executive Summary

Accountability Statement

Institutional Context

NorQuest College Programs 2016-2017

Affordability, Accessibility and Quality Goals, Priority Initiatives, and Expected Outcomes

Priorities

Appendix A: Financial and Budget Information

Appendix B: Enrolment Plan and Programming Changes

Appendix C: Research, Applied Research, and Scholarly Activities

Appendix D: Community Outreach and Underrepresented Learners

Appendix E: Internationalization

Appendix F: Capital Plan

Appendix G: Information Technology

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Table of Contents

NORQUEST COLLEGE 2

Executive Summary

NorQuest College defines success by providing accessible, inclusive, and workforce relevant education for each student. From diploma or certificate programs, to academic upgrading or continuing education, NorQuest provides learning pathways for all that lead to student success.

It is an honour to be known as Edmonton’s community college, and the college’s rapid student expansion shows just how relevant and valuable NorQuest is to Alberta. With an 8.9 per cent enrolment jump and the construction of the Singhmar Centre for Learning, the college’s growth demonstrates a commitment to expand and meet the needs of learners and business and industry in the communities NorQuest serves.

But there is more to do. Work is underway to grow the college further by doubling NorQuest’s impact on the Alberta economy. This means serving 20,000 learners and contributing $840 million to Alberta’s economy by 2025. To achieve this, NorQuest has established three priorities:

1. Delivering workforce relevant programmingNorQuest College must secure its value in the economy and community and is demonstrating this through two distinct approaches: by helping learners meet their educational objectives; and by providing consulting, research, and training to community and industry. Among the key initiatives required to achieve this is an increased access to workforce relevant credit education opportunities that support students in achieving their career potential.

For example, starting in September 2016, NorQuest will offer a new Business Administration diploma in Accounting, Human Resources or Management that combines a unique blend of theory, simulations with relevant case studies, and pending co-operative opportunities.

2. Creating an enhanced presenceRecognizing the quality of a NorQuest College education is critical to the college’s future. An enhanced presence will lead to NorQuest credentials, programs, and services being increasingly sought after by learners and valued by employers. It will also contribute to attracting skilled and innovative educators with a passion for teaching. To this end, the college is working to increase its brand recognition among its stakeholders within the Edmonton region and beyond, as well as increasing its physical presence in the community with the redevelopment of the downtown campus, including the new Singhmar Centre for Learning opening in 2017.

3. Developing a unique market positionTo increase its unique market position, NorQuest College must continue to provide innovative and unique learning opportunities in an ever-changing economy. This includes offering hands-on learning that employers and learners want and need. Among the activities underway to achieve this goal is the continued expansion of Indigenous and international student populations while simultaneously continuing to develop stronger cultural understandings amongst employees.

This is highlighted by the success of the Alberta Aboriginal Construction Career Centre that connects Indigenous and other workers with employers in construction-related careers. The centre achieved its two-year pilot goals in the first seven months of the program, and plans are underway to grow the number of clients even further.


With growing application pressures, changes to the Skills Investment Plan funding, clinical placement pressures, salary freeze, and a tuition freeze, NorQuest College must continue to adapt to the ever-changing needs of business and industry and the changing needs of students, by equipping them with the skills and confidence needed to succeed. In support of learners and Campus Alberta, the NorQuest College Comprehensive Institutional Plan 2016-2019 demonstrates how NorQuest College is preparing tomorrow’s workforce today by stepping forward to create a bold new chapter in its exciting history.

NorQuest College Comprehensive Institutional Plan

Accountability Statement

This Comprehensive Institutional Plan was prepared under the board’s direction in accordance with legislation and associated ministerial guidelines, and in consideration of all policy decisions and material, economic, or fiscal implications of which the board is aware.

[Original signed by Alan Skoreyko] Chair, NorQuest College Board of Governors May 9, 2016

NOTE: The NorQuest College Board of Governors develops, approves, and monitors compliance with its policies through a transparent process (Board Policy No. 1).

Executive Summary

NORQUEST COLLEGE 4

Vision NorQuest College is a vibrant,

inclusive, and diverse learning environment that transforms lives and strengthens communities.

Mission NorQuest College inspires lifelong

learning and the achievement of career goals by offering relevant and accessible education.

Values

We value people. We:• treat people with integrity and respect

• empower and encourage risk taking

• celebrate commitment, contribution, and accomplishments

• promote health and wellness

We value learning. We:• foster creativity, innovation, and critical thought

• encourage growth, development, and lifelong learning

• build on the diversity of our learners, employees, and partners

We value our role in the community. We:• display leadership and responsibility for our outcomes

• partner to achieve community goals

We value the quality of the processes we use in reaching our goals. We:• demonstrate a learner-centred approach

• set clear expectations, measure results, and demonstrate accountability

• promote teamwork, cooperation, and sharing throughout the college

• follow fair process in accomplishing our objectives

Institutional Context


MandateNorQuest College is a board-governed public college operating as a Comprehensive Community Institution under the authority of the Post-secondary Learning Act of Alberta. With campuses and learning sites across the Edmonton region, NorQuest enhances access to educational opportunities through its role as regional steward.

NorQuest provides high-quality learning opportunities that prepare graduates for careers and further studies in business, industry, health sciences, human services, early learning and education, and information, communication and design technologies. A leader in enhancing access to post-secondary education, the College is widely recognized for its foundational learning opportunities in academic upgrading, adult literacy, employment readiness and English as a Second Language education. Credentials granted by the College include certificates, diplomas, and applied degrees.

NorQuest students experience unique educational opportunities in a vibrant and supportive environment that is responsive to changing learner needs and dedicated to learner access and success. Faculty and staff are committed to academic excellence and to enriching co-curricular student life opportunities. At NorQuest, learners from diverse educational, cultural, and social backgrounds can achieve their personal and career goals and enhance their lives. NorQuest programming is sensitive to the cultural experience of Aboriginal learners, and learners for whom English is a second language. The College is a leader in meeting the needs of learners with disabilities.

As a Comprehensive Community Institution with regional stewardship responsibilities, NorQuest engages community partners to meet literacy and foundational learning needs and ensure access to a full spectrum of post-secondary learning opportunities. In rural and urban communities throughout the region, the College opens pathways for lifelong learning.

NorQuest is an active partner in Campus Alberta, collaborating with other post-secondary institutions, governments, business, and community agencies to enhance educational opportunities, strengthen the Alberta knowledge economy, and address the economic, societal, and cultural needs for education regionally and provincially.

NorQuest delivers educational opportunities to people where they live and work. The College provides flexible alternatives in both credit and non-credit programming, including transfer credits, career laddering, recognition of prior learning, bridging, general studies, and part-time study. Workforce training is customized to meet specific needs in communities and workplaces. Through our partnership with eCampusAlberta and other innovative distributed learning alternatives, the College serves students across Alberta, throughout Canada and around the world.

NorQuest is committed to enhancing teaching and learning through applied research that informs its academic programming and builds capacity in the communities it serves. The College’s centres for excellence are engaged nationally and locally with partners in business, industry, government and communities, to develop innovative solutions to social and technological challenges.

NorQuest College contributes to a strong Alberta economy by developing the skilled workforce that both public and private sector employers require. Educated in an environment that emphasizes critical thinking, experiential learning, technology integration and intercultural competence, graduates of NorQuest College are global citizens and valued contributors in their communities.

Approved by the Deputy Premier and Minister of Advanced Education and Technology, June 17, 2010.

NORQUEST COLLEGE 6

Credit Programs

DiplomaBusiness Administration

Pharmacy Technician

Physical Therapy Assistant

Practical Nurse

Practical Nurse Refresher

Social Work

Therapeutic Recreation

Certificate Accounting Technician

Administrative Professional

Community Support Worker

Early Learning and Child Care

Health Care Aide

Hospital Unit Clerk

Medical Device Reprocessing Technician

Therapeutic Recreation

Post-Diploma CertificateAdvanced Education in Orthopaedics for LPNs

Foundational/Academic PreparationAcademic Upgrading

Basic Education

Foundations for Learning

GED Preparation

Youth in Transition

Employment PreparationApprenticeship Prep

Day Home Provider

Literacy and Essential Skills Pathways

Transitions to Employment

English Language TrainingESL Intensive

Language Instruction for Newcomers to Canada (LINC)


NorQuest College Day Home Provider program graduate Samina Yasmin went from new Canadian to business owner in five short years.


Non-Credit Programs

Career Development Foundations of Teaching and Learning for the Adult Learner

Home Inspection

Medical Office Administration

Professional Bookkeeping

CommunityDomestic Violence Intervention

Personal and Community Resilience in Disaster Recovery

Corporate Training Corporate Social Responsibility and Sustainability

Customer Service

Lean Green Belt

Lean White Belt

Lean Yellow Belt

Microsoft Office

Project Assistant

Project Management

Strategic Social Media for Organizations

Supervisor and Management Training

Fire and Safety Fire and Life Safety Educator

Fire Inspector

Fire Investigator

Fire Officer

Fire Service Instructor

Industrial Firefighter

Medical First Responder

Professional Firefighter Training Levels 1, 2

Rescue Technician

Wildland Firefighter Professional Qualifications

HealthAdult Health Assessment for Nurses

Infusion Therapy

Medication Administration

Pharmacology Therapeutics and Medication Administration

Hospitality Industry Building Service Worker

Guest Service Gold

Service Industry Skills

Taxi Ambassador

InterculturalDiversity and Inclusion Train-the-Trainer

English in the Workplace

Faculty Intercultural Training

Indigenous Awareness Training

Intercultural Communication Practitioner certificate

Intercultural Training

Interculturalization of the Curriculum

Please note: NorQuest College also offers a wider range of continuing education courses in addition to the programs above.


NORQUEST COLLEGE 8

Affordability, Accessibility and Quality Goals, Priority Initiatives, and Expected OutcomesOur commitment to educationThe NorQuest Learning Experience is the college’s commitment to education. Every faculty and staff member plays a key role in ensuring that these commitments are met. The following four commitments are critical to meeting student success:

1. Inclusive culture• Our learning environment embodies diversity.

• Our college is enriched by the unique qualities of our faculty, staff, and students.

• We reflect and develop skills in cultural understanding.

2. Exemplary faculty• We bring together theory and practice in innovative and authentic ways.

• We are current and engaged in our disciplines.

• We use technologies to enhance learning.

• We respect our students as partners in learning.

3. Authentic experience• We offer real-world experiences.

• We equip students with the right set of skills for career success or further education.

• Our programs are endorsed by business and community leaders.

• NorQuest credentials are recognized and valued.

4. Accessible learning• We welcome students at any stage in their learning.

• We strive for accessible learning—any time, any place.

• We value, respect, and leverage the experiences of our students.


To realize our strategic outcome, NorQuest College has established three priority initiatives to guide the college to 2025:

1. Delivering workforce relevant programming

Securing NorQuest’s value in the economy and community is essential for the college’s continued success. NorQuest will demonstrate this through two approaches: by helping learners meet their educational objectives; and by providing consulting, research, training or other services to community and industry.

Recognizing that learners meet their educational objectives differently means developing and offering unique post-secondary programming that leads directly to a career. NorQuest provides foundational education that will help learners continue their education and ensures specific learner supports to increase educational opportunities for Indigenous learners, new Canadians, and learners with disabilities.

2. Creating an enhanced presence

Increased brand recognition is critical to the college’s future accomplishments. An enhanced presence will lead to NorQuest College credentials, programs, and services being increasingly sought after by learners and valued by employers. It will also contribute to attracting skilled and innovative educators with a passion for teaching.

A greater presence in the communities NorQuest serves, as well as in the post-secondary sector, will enhance the college’s ability to secure community support as well as the financial and government support needed to provide every student with an exceptional educational experience.

3. Developing a unique market position

NorQuest College will establish a bold market position that will support industry and the community by building on its expertise in essential skills, intercultural education, Indigenous education, supports for students with disabilities, and workforce relevant programming. This will ensure NorQuest learners are well prepared for the workforce or for continuing their education. The college’s unique market position will maximize opportunities that others don’t see by identifying market niches in programming and in student recruitment.

“At NorQuest not only did I get an education, but it taught me to be world-ready,” says Practical Nurse diploma program graduate, Bianca Moyo.

Priority Initiatives

NORQUEST COLLEGE 10

PRIORITY 1: Delivering workforce relevant programmingThe following represents NorQuest College’s goals, performance measures, and expected outcomes relating to affordability (for students and taxpayers), accessibility, and quality.

Goal 2016-2017 Performance Measures Expected Outcomes

1. Access to workforce relevant credit education opportunities

1.1 Target of 4693 FLEs (See page 18 Enrolment Plan)

1.2 Target of total unique learners 13,000

More students educated in workforce relevant credit programs

2. Programs are endorsed by business and community leaders

2.1 Every credit program has an active program advisory committee

2.2 Workforce Advisory Council meets annually to

endorse program relevance

Workforce relevant programs are reviewed, endorsed, and supported by program advisory committees and a Workforce Advisory Council

3. Launch a 10-year program development plan based on market research

3.1 First year priorities achieved Identification and launching of key areas for workforce relevant programming

4. Offer programming that aligns with the province’s Climate Leadership Plan

4.1 Deliver one program offering Launch the Clean Energy Technology Centre

PRIORITY 2: Creating an enhanced presence


5. Downtown Campus Development Project completion and implementation

5.1 New Singhmar Centre for Learning on track for occupancy by September 2017

5.2 Classroom and office space allocations complete

5.3 Achieve $15.0M of the total campaign donation goal

Occupancy of the Singhmar Centre for Learning

South Campus functional design complete

By 2017-2018 complete the Maximizing Opportunities-The NorQuest Campaign goal for a total of $20M (capital and non-capital)

6. Quality research 6.1 Research valued at $600,000 cumulative over 2015-2016 to 2016-2017

Faculty are current and engaged in their disciplines and participate in research

7. Brand recognition 7.1 Increase brand awareness and reputation by 2% as measured in bi-annual Brand and Reputation Survey results for external stakeholders

NorQuest College is recognized by our stakeholders and the community

Priorities


PRIORITY 3: Developing a unique market position


8. NorQuest College welcomes students at any stage in their learning

8.1 Over 150 students in secondary education access post-secondary education through dual credit offerings

NorQuest College has students at all levels of learning from literacy to foundational to post-secondary, and provides pathways to successfully ladder to their next stage of learning

9. Indigenous training and education 9.1 1,000 clients served with 60% placement goal Growth of Alberta Aboriginal Construction Career Centre

10. NorQuest College reflects and develops skills in cultural understanding

10.1 60% of employees have certificates in Indigenous culture and/or intercultural awareness training

NorQuest employees reflect Indigenous culture and intercultural competence

11. Student satisfaction 11.1 Maintain student satisfaction rate at 85% Students are satisfied with their experience at NorQuest College

NORQUEST COLLEGE 12

The NorQuest College Board of Governors approved a plan for a surplus budget of $0.01 million for the 2016-2017 fiscal year, which projects two deficit budgets in 2017-2018 and 2018-2019 with modest increases in government funding expected. The 2016-2017 budget takes into account a two per cent ($0.8 million) increase in the college’s Campus Alberta operating grant and the continuation of $3.8 million allocation in the Skills Investment Plan (SIP) funding.

NorQuest College’s financial goal is to continue with its longer term financial planning and meeting its fiduciary responsibilities. The college has continued to enhance its financial planning processes to ensure critical information is available to support effective decision-making and safeguard limited resources available to the college. NorQuest continues to expand its funding sources and maximize its allocation of resources among programs and functions. The college will achieve these objectives through the following measures:

• Rationalizing programs on the basis of cost-benefit analysis incorporating program costing

• Diversifying sources of revenue related to the core business

• Seeking new revenue-generating ventures and expanding alternative funding sources

• Continuing to implement evidence-based process design and improvements

• Continuing to enhance Enterprise Resource Planning systems to improve efficiency and effectiveness of processes, thus improving information for decision-making

NorQuest College continues to deliver high-quality programs to learners by optimizing program mix and implementing operational efficiencies.

NorQuest College graduates enter the workforce with skills employers want and need.

Appendix A: Financial and Budget Information


NorQuest College’s budget 2016-2017 actions include:

Program expansion

The college is developing new programs and expanding existing offerings through its strategic enrolment management plan in response to its strategic plan. New credit programs include Business Administration diploma and Health Care Leadership post-diploma certificate (pending approval) for launch in 2018. Expanded offerings include Early Learning and Child Care, Medical Device Reprocessing Technician, Health Care Aide, Academic Upgrading, ESL Intensive, and Open Studies. Further program growth is planned through dual credit offerings.

Revenue diversification

The college continues to develop opportunities for diversifying revenues through new revenue-generating ventures and expanding alternative funding sources through further investment in business development and applied research. In addition, the college continues to evaluate the level of non-regulated fees it charges students to better ensure program cost recovery and market alignment with other institutions.

Creation of efficiencies through strategic partnerships

NorQuest College continues to expand its innovative solutions to create efficiencies. NorQuest is collaborating with the University of Alberta on the development of the new Singhmar Centre for Learning and is enhancing its information technology infrastructure. In addition, ongoing collaboration continues with three other Edmonton post-secondary institutions to share infrastructure and support for the learning management system.

Regional campus innovation and efficiency

The college will continue to evaluate its physical presence within its stewardship region. It is important for Albertans to have access to workforce relevant education in order to obtain employment and add to the regional and provincial economies. The college will continue to add capacity for online delivery and seek opportunities to collaborate with municipalities and other community partners to drive efficiencies and maximize access for learners.

These budget actions are in alignment with the college’s strategic plan and are necessary given current and projected provincial grant funding levels. Over the long term, NorQuest College is expected to grow and broaden its services as outlined in this plan. The college strives to achieve an optimal mix of programs for students based on education demands and workforce priorities.

NORQUEST COLLEGE 14

Three-year financial plan (incorporating two-year financial projections) and planning assumptionsNorQuest College continues to make conservative assumptions to limit the impact of unpredictable circumstances and budget reallocation challenges during the budget year.

The objectives of the 2016-2017 budget and two-year financial projections consider: continued investment in program expansion and growth in number of learners; development initiatives in applied research and the downtown campus development; and, sustainment through further revenue diversification and operational efficiencies. In preparing the 2016-2017 budget and two-year budget projections, the college aligned its decisions with the strategic plan and three priority initiatives.

The 2016-2017 budget and two-year budget projections are based on the following key assumptions:

• Campus Alberta operating grant from the Government of Alberta increases two per cent in 2016-2017. The plan assumes a two per cent increase for 2017-2018 and 2018-2019. Targeted enrolment grant funds announced in 2014-2015 for Early Learning Child Care and Community Adult Learning Councils increases to $1.5 million for 2016-2017 will carry over the next two years.

• SIP funding allocation to NorQuest College students continues at the current level of $3.8 million.

• Tuition and fees have been established according to provincial guidelines, college policy and procedure, and competitive constraints.

• Tuition revenue in 2016-2017 includes an increase in Visa Differential for international students from 1.4 to 1.9 for all programs with the exception of English as a Second Language (ESL) which will remain at 1.4. This reflects that existing international students enrolled in a two-year program in 2015-2016 will be held at 1.4 for the second year of that program.

• Tuition revenue in 2016-2017 also incorporates an estimated 16 per cent Full Load Equivalent (FLE) growth with an estimated increase of 12 per cent and six per cent in FLEs in 2017-2018 and 2018-2019, respectively.

• Regulated tuition and fees remain frozen at 2014-2015 rates for 2016-2017 and are assumed to increase effective 2017-2018 based on an estimated Alberta consumer price index (CPI). These are estimated to increase at two per cent for 2017-2018 and 2018-2019. The tuition regulation applies to credit tuition only and does not apply to non-credit tuition.

• Lights-On grant funding and incremental operating costs related to the operationalization of the Singhmar Centre for Learning in summer 2017 (under the Downtown Campus Development Project government grant) are built into 2017-2018.

• Grant and other revenue source increases have been built into the two-year projections.

• Assumptions have been built into estimate collective agreement obligations.

• Cost containment on controllable expenses for 2015-2016 reflect a CPI adjustment of two per cent for 2016-2017 and one per cent over 2017-2018 and 2018-2019.

NOTE: Based on the above assumptions, the college’s modest surplus budget in 2016-2017 turns into a deficit budget position in the two-year budget projections for 2017-2018 and 2018-2019 as presented on pages 15 and 16.

Financial and Budget Information


Year ended June 30(thousands of dollars) Budget

2016-2017Projection

2017-2018

Projection 2018-2019

Revenue

Government of Alberta grants $ 51,423 $ 55,238 $ 56,186

Federal and other government grants 7,385 7,599 7,903

Student tuition and fees 22,310 25,279 26,646

Sales of services and products 6,165 7,095 7,746

Donations and other contributions 937 937 937

Investment income 480 492 504

Total Revenues $ 88,700 $ 96,640 $ 99,922

Expense

Instruction $ 31,584 $ 34,440 $ 35,726

Academic support 15,916 17,356 18,003

Student support 8,848 9,648 10,008

Computing and data communication 5,922 6,458 6,669

Facility operations and maintenance 7,488 8,165 8,470

Institution support 16,708 18,219 18,899

Ancillary support 1,819 1,984 2,058

Sponsored research 405 442 458

Total Expenses $ 88,690 $ 96,712 $ 100,321

Operating surplus/(deficit) $ 10 $ (72) $ (399)

Proposed budget and two-year budget projectionExpense by function

NORQUEST COLLEGE 16

Proposed budget and two-year budget projectionExpense by object

Year ended June 30(thousands of dollars) Budget

2016–2017Projection 2017–2018

Projection 2018–2019

Revenue

Government of Alberta grants $ 51,423 $ 55,238 $ 56,186

Federal and other government grants 7,385 7,599 7,903

Student tuition and fees 22,310 25,279 26,646

Sales of services and products 6,165 7,095 7,746

Donations and other contributions 937 937 937

Investment Income 480 492 504

Total Revenues $ 88,700 $ 96,640 $ 99,922

Expense

Salaries, wages, & benefits $ 67,622 $ 71,890 $ 75,257

Utilities 1,157 1,168 1,180

Amortization expense 3,237 3,437 3,437

Materials, supplies & services 11,947 12,546 12,716

Scholarship bursary & awards 390 390 390

Cost of goods sold 1,270 1,270 1,270

Leases, maintenance & repairs 3,067 6,011 6,071

Total Expenses $ 88,690 $ 96,712 $ 100,321

Operating surplus/(deficit) $ 10 $ (72) $ (399)


Budget consolidated statement of cash flowsYear ended June 30, 2017

(thousands of dollars) 2017

Operating transactionsAnnual operating surplus $ 10 Add (deduct) non-cash items:

Amortization of tangible capital assets 3,237 Expended capital recognized as revenue (1,830)

Increase (decrease) in deferred revenue (8,182)Increase (decrease) in spent deferred capital contributions, less expended capital recognized as revenue 56,781Cash provided by (applied to) operating transactions 50,016

Capital transactionsAcquisition of tangible capital assets (56,247)Cash provided by (applied to) capital transactions (56,247)

Investing transactionsProceeds on sale of portfolio investments 1,600 Cash provided by (applied to) investing transactions 1,600

Increase (decrease) in cash and cash equivalents (4,631)

Cash and cash equivalents, beginning of year 12,095

Cash and cash equivalents, end of year $ 7,464

NORQUEST COLLEGE 18

Program Name International Enrolment

Actual 2014-2015

Budget 2015-2016

Projected 2016-2017

budget

Projected 2017-2018

Projected 2018-2019

Faculty of Foundational, Career, & Intercultural StudiesAcademic Upgrading • 890 890 1,027 1,139 1,189Accounting Technician • 5 24 24 24 42Administrative Professional • 78 73 60 60 60Apprenticeship Prep 24 11 33 33 33Business Administration Diploma • 51 66 159 201 261Day Home Provider 31 24 29 29 29ESL Intensive • 214 197 263 361 424Literacy & Essential Skills Pathway 44 81 73 73 73Transitions to Employment • 22 18 18 18 18Youth in Transition 54 75 62 62 62LINC 1,140 860 1,178 1,178 1,178

Appendix B: Enrolment Plan and Programming Changes

Faculty of Health & Community StudiesAdvanced Education in Orthopaedics • 38 18 12 13 13Community Support Worker • 21 60 52 62 65Health Care Aide • 350 190 229 229 229Health Care Aide Workplace 177 136 151 151Hospital Unit Clerk 44 64 55 69 69Open Studies • 106 55 80 85 90Pharmacy Technician • 46 62 62 62 62Physical Therapy Assistant • 43 57 57 63 63Practical Nurse • 802 825 825 902 902Social Work Diploma • 78 95 96 98 100Therapeutic Recreation Certificate 34 41 53 58 58Therapeutic Recreation Diploma • 14 12 10 18 22Medical Device Reprocessing Technician Certificate

14 24 28 14

Early Learning and Child Care Certificate

55 76 127 114

Early Learning and Child Care Diploma

• 44 63

(Full-load equivalents)


(*) New Program development is subject to budget, enrolment expansion opportunities, and changes to tuition & fees regulation.

(**) NorQuest is currently developing a program plan to 2025 which will define opportunities for new programs and map the college's program mix out to 2025.

Target 2016-2017

Target 2017-2018

Target 2018-2019

New Programs*

Mental Health Recovery Facilitator Post Diploma Certificate

23 23

Addictions Recovery Facilitator Post Diploma Certificate

23 23

Pharmacy Assistant Certificate 25Medical Office Assistant Certificate 7 11Health Care Leadership Post Diploma Certificate

15

Program Plan to 2025** 42 107Sub-Total New Programs 0 0 0 95 204

Total 4,129 4,044 4,693 5,282 5,588

(•) Programs with International enrolments

2015-2016 2016-2017 2017-2018 2018-2019

InternationalInternational Enrolment 375 475 525 575

NORQUEST COLLEGE 20

Addictions Recovery Facilitator post-diploma certificate Credential type: Certificate Program type: Post-diploma

Labour market considerations: A labour market analysis demonstrates a strong demand for graduates of the proposed Addictions Recovery Facilitator post-diploma certificate. The college surveyed employers about their perceptions of skillsets demonstrated by current students and graduates, examined Canadian and Alberta trends in employment outcomes, and reviewed current job postings.

Development timelines: Submission to Advanced Education in June 2016. Program launch in September 2017.

Program description: In conjunction with the proposed Mental Health Recovery Facilitator post-diploma certificate, the Addictions Recovery Facilitator post-diploma certificate replaces NorQuest College’s recently suspended Mental Health Rehabilitation diploma program. The Addictions Recovery Facilitator post-diploma certificate program will provide current health and human services professionals with the knowledge and skills required to work with clients who have addictions disorders. Students will gain knowledge and skills in systems navigation, concurrent (substance) disorders, prevention and relapse prevention, and the integration of theory and practice in addictions. A key component of courses in this program will be the acquisition of applied skills through work in NorQuest’s simulation lab. The program will build upon students’ previous training and experiences in health and human services fields. Graduates will be equipped to meet both client and employer needs in a range of relevant settings.

Early Learning and Child Care diploma Credential type: Diploma Program type: Occupational

Labour market considerations: A labour market analysis demonstrates steady demand for graduates of the proposed Early Learning and Child Care diploma. The college surveyed employers, examined Alberta trends in employment outcomes, and reviewed current job postings.

Development timelines: Submission to Advanced Education in May 2016. Program launch in September 2017.

Program description: The Early Learning and Child Care diploma program builds on NorQuest College’s Early Learning and Child Care certificate program. The Early Learning and Child Care diploma program will combine theory with practice in order to prepare graduates to be eligible for child development supervisor certification from Alberta Human Services. The entire program will be offered over four semesters for 64 weeks (16 months) on a full-time basis. Students may also elect to complete the program through part-time learning over six semesters (24 months).

Proposed Programs


Health Care Leadership post-diploma certificateCredential type: Certificate Program type: Post-diploma

Labour market considerations: We will conduct labour market analysis in order to demonstrate workforce relevance and employer demand for graduates.

Development timelines: Submission to Advanced Education in 2017. Program launch in September 2018.

Program description: Core concepts of leadership, quality, and patient safety improvement are explored to achieve enhanced patient outcomes. Students will apply professional leadership concepts as a member of a multi-disciplinary health care team.

Medical Office Assistant certificate Credential type: Certificate Program type: Occupational

Labour market considerations: Initial labour market analysis demonstrates a strong demand for graduates of the proposed Medical Office Assistant certificate.

Development timelines: Submission to Advanced Education in 2017. Program launch in September 2018.

Program Description: Adding a Medical Office Assistant certificate will provide students with an avenue outside of hospital facilities to pursue a career in the administrative medical field. This program will equip students with the knowledge and skills required to work in a fast-paced medical administrative field. Students will learn medical terminology, medical office procedures, relevant software applications, and business communications skills required for success in front-line positions.

Mental Health Recovery Facilitator post-diploma certificate Credential type: Certificate Program type: Post-diploma

Labour market considerations: A labour market analysis demonstrates a strong demand for graduates of our proposed Mental Health Recovery Facilitator certificate. We surveyed employers about their perceptions of skillsets demonstrated by current students/graduates, examined Canadian and Alberta trends in employment outcomes, and reviewed current job postings.

Development timelines: Submission to Advanced Education in June 2016. Program launch in January 2018.

Program description: In conjunction with a new Addictions Recovery Facilitator certificate program, the Mental Health Recovery Facilitator certificate replaces NorQuest College’s recently suspended Mental Health Rehabilitation certificate program. The Mental Health Recovery Facilitator certificate program will provide current health and human services professionals with the knowledge and hands-on skills required to work with clients who have mental health disorders. Students will gain knowledge and skills in systems navigation, prevention and relapse prevention, and the integration of theory and practice in mental health.

NORQUEST COLLEGE 22

Research activities NorQuest College continues to grow its applied research partnerships with small and medium enterprises, community and not-for-profit organizations, government, professional associations, and other post-secondary institutions. NorQuest is building upon the college’s existing research strengths and expanding into the clean energy fibre and bioindustrial sector through a joint-venture with the Town of Drayton Valley. In the coming year, NorQuest College anticipates receiving $350,000 in applied research funding.

Applied research supports college practices and programs through the sharing of knowledge, innovation, and technology with communities and industry. NorQuest generates stronger research outcomes by fostering faculty engagement, promoting student growth and success, and advancing economic development.

In June 2015, NorQuest College received its first Community and College Social Innovation Fund award. This distinction enables the college to partner with the Edmonton Public Library to engage with 41 community organizations to improve marginalized persons’ connections to community and ensure their full social and economic participation.

Over the next five years, applied research will seek funding eligibility for the Canadian Institutes of Health Research and the Natural Sciences and Engineering Council. Currently, NorQuest is developing an applied research strategy, updating research policies and procedures, and diversifying college-held research funding.

Research themes

Health

NorQuest College’s applied research in health supports learners’ acquisition of clinical best practices, improves front-line care, and provides effective accurate resources for health practitioners and educators. Engagement within these areas throughout the health-care system offer a variety of opportunities for applied research projects. NorQuest College’s opportunities for growth include developing, implementing, and evaluating new models of care; identifying and implementing work process improvements of health- care teams and organizations; exploring alternate means for professional development; testing new models of health education delivery to improve efficiency, competency, and safety; and ensuring effective transition from student to practitioner.

NorQuest’s Interdisciplinary Simulation Centre provides opportunities for faculty, staff, and students to collaborate on innovative research within the health-care sector and with other post-secondary institutions. In 2015-2016, NorQuest’s Practical Nurse program began collaborating with the College of Licensed Practical Nurses of Alberta to determine if simulation can be used effectively in place of clinical placements without impacting learning outcomes. A proposed four-year research project is expected to begin in 2016-2017.

Alberta Teaching and Research Continuing Care Centre

As one of Canada’s largest training facilities for front-line health provider professionals, including practical nurses, health care aides, physical therapy assistants, and pharmacy technicians, NorQuest College is collaborating with Alberta Health Services, the Capital Care Group, and the University of Alberta to establish the Alberta Teaching and Research Continuing Care Centre. The centre will be the first of its kind in the province. As a teaching and research facility, the continuing care centre will provide an innovative approach to the delivery of care services while advancing academic health opportunities.

Appendix C: Research, Applied Research, and Scholarly Activities


The centre will engage in the following:

• Examine the growing complexities of needs of the residents to be served

• Explore flexible service delivery models to meet residents’ needs

• Provide teaching opportunities for faculty promoting best practices and patient-centred care

• Encourage collaborative research that is relevant and practical to the needs of residents, staff, and continuing care operators

• Design building environments that are functional and utilize innovative technology

The centre will assist the Government of Alberta in meeting its vision and goals for the Alberta Dementia Strategy and Action Plan, as well as for Supportive Living and Continuing Care Centres. It will significantly enhance the Edmonton region’s health-care research and continuing care training capacity, and improve the overall health of the local community. In this fiscal year, NorQuest College will continue to examine options on moving this opportunity forward.

Business and industry

Research with business and industry impacts various areas of NorQuest College. The new Business Administration diploma gives students the opportunity to work on research priorities identified by local businesses. The Centre for Intercultural Education, in turn, offers a wide range of research and training services to businesses and industries working with a highly diverse workforce. Similarly, the Landmark Group Centre for Value Improvement works closely with various industries in Alberta and across Canada to help improve the quality of products and services through coaching, implementation of process improvement and lean methodologies, and sector research.

The Edmonton Oilers Community Foundation Hospitality Institute addresses the unique organizational, team, and process needs of the hospitality service industry. Another growing area of research for the college is the Clean Energy and Technology Centre in Drayton Valley where faculty, students, and staff have an unprecedented opportunity to collaborate on a range of applied research, process improvement, and community engagement projects.

Community and social innovation

NorQuest College works closely with community and human service organizations to address social issues, and promote community and social innovation. For example, the Centre for Intercultural Education is instrumental in promoting an understanding of the ways socio-economic, cultural, and occupational factors influence people’s lives.

Given the college’s strong history in engaging non-traditional student populations, organizations increasingly seek out NorQuest to partner on social innovation projects. This includes local collaborations with the Edmonton Mennonite Centre for Newcomers to Canada to examine LGBTQ issues amongst new Canadians and international collaborations to understand anti-oppressive pedagogy in language instruction.

Scholarship of teaching and learning

NorQuest College defines excellence in teaching as being informed by scholarship, enhanced with technology, and involving competent professionals who engage learners. In addition to seeking unique opportunities for faculty to participate in research projects focusing on topics related to their own work, faculty are encouraged to remain current in educational developments, and explore innovative new teaching approaches. To support their endeavors and develop the scholarship of teaching and learning, NorQuest offers a range of workshops, individualized coaching, and support for pedagogical research.

NORQUEST COLLEGE 24

Underrepresented learnersWith a wide range of offerings, NorQuest College serves students at any stage in their learning. In addition to upgrading, literacy programs, and integrated training programs, English as a Second Language (ESL) programming is a popular choice among newcomers to Edmonton. Classes ranging from ESL literacy to English for Academic Preparation ensure that students can successfully ladder to post-secondary programs. Immigration, Refugees, and Citizenship Canada (IRCC) has supported significant expansion in full- and part-time evening and daytime classes. Additionally, the college has received support for new initiatives focusing on the Syrian population and the potential demands in the Edmonton area and throughout rural Alberta.

Across rural Alberta, NorQuest provides support to small communities to welcome newcomers by setting up language training and settlement supports. The college provides professional development workshops and training, as well as mentoring to service providers in these communities. These initiatives are excellent collaborations between communities and NorQuest College with funding from both the Government of Alberta and IRCC.

To ensure a strategic comprehensive approach to all of our immigrant programming and services, NorQuest College plans to increase student retention and success at the college with a new Immigrant Strategy launching in 2016.

NorQuest’s range of services to students with disabilities include: academic strategists, sign language interpreters, alternate format, and assistive technologies. Students with developmental disabilities can also enrol in programs and audit college courses. Instructors and students work with Inclusion Alberta facilitators to create inclusive learning experiences for everyone. Students receive support from an on-site Inclusion Alberta facilitator, who also supports students in finding meaningful employment that reflects their career goals.

Indigenization StrategyIn 2013, NorQuest College committed to enhancing service to Indigenous learners and communities by creating the Aboriginal Learner Strategy (2013). NorQuest will now look at broadening that strategy to include indigenization of the institution. This strategy includes continuing the transformation of the culture in the college to respect Indigenous traditions.

NorQuest College prepares both Indigenous and non-Indigenous students, graduates, and employees with the intercultural skills and knowledge to better understand the cultural framework that makes the college an inclusive place to study and work. NorQuest continues to develop collaborative relationships and partnerships with Indigenous communities and organizations so that Indigenous youth can access post-secondary education and achieve their goals.

Informed by the Truth and Reconciliation Calls to Action (2015), a renewed Indigenization Strategy will include four areas of focus: learner supports; teaching and learning; institutional processes; and external relationships.

The RBC Aboriginal Mentorship Program has built a strong on-campus community for Indigenous students wanting to preserve their culture while pursuing their education. Indigenous mentors create a safe and welcoming peer support system from within an Indigenous framework. The program has seen tremendous success with on-campus events, a monthly speaker series, and culture series. More than 40 student mentors work together with students and Elders to develop an inclusive learning environment for Indigenous students.

Appendix D:Community Outreach and Underrepresented Learners


As part of the Indigenization Strategy, NorQuest offers several Indigenous focused supports, programs, and services specifically designed to meet the needs of First Nations, Métis, and Inuit students. Indigenous programs are guided by traditional ceremonies, Elders, and the knowledge required to successfully support sustainable Indigenous-focused programs and services. NorQuest College acknowledges that the infusion of Indigenous culture, identity, and self-determination are vital to furthering our support of Indigenous learners.

One of the most successful programs under NorQuest’s Indigenization Strategy is the Alberta Aboriginal Construction Career Centre. The centre is a highly effective collaborative training-to-employment project between NorQuest College, industry and business partners, and the Government of Alberta. Industry sponsors include WorleyParsons, Northern Gateway, JV Driver, ATCO Gas, and Syncrude Canada.

One year into operations, the centre has provided proactive training and employment supports to over 600 clients, shattering the original first year target of 180 clients. Many of the centre’s clients are employed in Edmonton’s steady construction market and the centre not only assists Indigenous clients, but all Albertans in obtaining a career in construction. All partners in this project see value in creating an all-inclusive employment, training, and economically strong environment for Alberta. Plans to expand this program in the next fiscal year include the ability to reskill and train well over 1,000 Albertans, and place at least 60 per cent of them directly into workforce relevant jobs.

Regional StewardshipNorQuest College’s regional services reach from Drayton Valley in the southwest, Whitecourt in the northeast to Wetaskiwin in the southeast with three regional campuses. NorQuest College collaborates with four Community Adult Education Councils, made up of industry, local government, and other community adult learning partners to determine the needs of adult learners in the Edmonton region.

The principal goal of Regional Stewardship at NorQuest College is to understand and meet the diverse needs of learners and the communities in which they live and work. The college works in partnership with 26 rural communities and eight First Nation communities, as well as several community adult learning partners, to increase the number of programs offered and attract more learners to post-secondary education. This year, NorQuest will examine its model in Wetaskiwin to ensure the college is meeting the needs of the high proportion of Indigenous learners, including a review of additional programming supports.

NorQuest has recently partnered with the Town of Drayton Valley in the development of the Clean Energy and Technology Centre through a joint venture agreement. This agreement will result in NorQuest providing credit programming along with both organizations providing resources to offer a range of services and activities including non-credit educational services, business incubation and development, conference services, corporate training, and research activities. Programming is expected to begin in fall 2016.

Enhanced online tutorial support modelNorQuest College has increased tutorial services online with the launch of an enhanced online tutorial support model and participation in eCampus Alberta’s eTutor pilot project. The enhanced online tutorial model provides support for regional, online and eCampus, and distance students. The eCampus Alberta eTutor pilot project is an asynchronous shared service contract that involves NorQuest and nine other post-secondary institutions in Alberta. The pilot project is a value-add to students, especially those who do not have the ability to access face-to-face writing centre support services. Plans are focused on increasing the overall virtual presence and providing asynchronous online learning resources to all students, benefiting online and eCampus, regional, and distance students.

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Dual credit initiativesDual credit offerings by NorQuest College enhance partnerships with high schools and employers, and increase enrolment in career programs. High school students gain exposure to the college and are encouraged to plan for their transition to work and post-secondary education. NorQuest will continue to establish new partnerships with high schools and employers to identify appropriate course offerings responsive to high school student interests, local conditions, and resource availability. Dual Credit programming offers a broad range of programs such as Health Care Aide, Administrative Professional, University Transfer, Accounting Technician, Allied Health Careers, and the Hospitality Service Industry certificate to over 300 high school students throughout the stewardship region.

One challenge for the Dual Credit program is sustainable funding. The new Alberta Education funding model limits expansion of dual credit opportunities as high schools will only be able to fund dual credit programs through re-allocation of funds from other program areas.

The Health Care Aide program at NorQuest College is among the largest of its kind in Alberta.


NorQuest College recognizes that international education is a key building block in advancing Alberta’s position in the global marketplace. Internationalization of education is essential for equipping students with the competencies to live and work effectively within this complex and interdependent world.

In 2013, the college developed a comprehensive International Strategy with the goal of delivering intercultural and international outcomes by building on existing programs, creating a supportive environment, and creating and enhancing processes that attract and support international students. The college continually evaluates its International Strategy to customize and refine its approach to internationalization.

Currently, the strategy consists of three components: international student recruitment and retention; internationalization of research, business, and service; and internationalization competencies of faculty, staff, and students.

International student recruitment and retention NorQuest College is working to increase the diversity of learners studying in a learning institution that is respectful and inclusive of different cultures. To achieve this, the college is centralizing its efforts in select geographical locations to build brand recognition. In addition, international educational agents assist in student recruitment and processing of applications.

Internationalization of research, business, and service NorQuest College promotes the increased ability of faculty and staff to be active internationally, and incorporate intercultural and international dimensions in their teaching, research, business, and service activities.

Progress continues on a partnership with Olds College and the Public Institute of Technological Higher Education in Rioja, Peru. The project is part of a Global Affairs Canada funded and College and Institutes Canada led ‘Education for Employment’ program being implemented in Peru, Bolivia, and Colombia. The project seeks to support national educational reform in Peru at the technical-professional level. It centres on a skills-based approach to improve selected programs so they can be consistent with the labour market’s needs and the economic potential of local communities.

NorQuest is also embarking on a new partnership with Lakeland College and the Vocational Education and Training Authority in Tanzania. The project strives to create opportunities for disadvantaged learners in Tanzania to access pre-technology training through innovative and specially designed pilot projects. The project is a three-year commitment that began in early 2016, and is part of Colleges and Institutes Canada’s Improving Skills Training for Employment Program funded by the Government of Canada.

Appendix E:Internationalization

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Internationalization competencies of faculty, staff, and studentsNorQuest College is in a unique position to leverage its cultural diversity and inclusive atmosphere in support of its academic programming delivery. One way the college is accomplishing this is by incorporating cross-cultural, critical analysis, and other relevant skills into its program delivery. This ensures that NorQuest students obtain the intercultural knowledge and abilities required in an increasingly multicultural and global society. NorQuest also celebrates and promotes intercultural understanding and international awareness with co-curricular activities.

In addition, NorQuest has formalized partnership agreements with other post-secondary institutes in Alberta, including Olds College and Lakeland College, to further the college’s International Strategy. These partnerships will draw international attention to the college’s academic programming and capitalize on the success of the college’s strong ESL programming. The expected outcome of the combined work is an increase in internationalization competencies for faculty and staff, promoting further intercultural and international understanding.

Appendix E

At NorQuest College, an atmosphere of inclusion and acceptance for its faculty, staff, learners, and guests is fostered and maintained. Inclusion Fusion week takes that commitment to the next level with a host of events that feature conversation, food, activities, and friendship.


Downtown Campus Development Project, including the Singhmar Centre for LearningWith unprecedented student growth in the last few years, NorQuest College’s top priority capital project is the Downtown Campus Development Project. The capital project will transform the entire city block between 102 and 103 Avenues and 107 and 108 Streets in Edmonton, creating a vibrant downtown core. At the centre of this project is the Singhmar Centre for Learning, a LEED Silver-certified sustainable facility which will be connected to the college’s existing main building, the South Learning Centre. The Singhmar Centre for Learning will enable the college to foster even greater inclusiveness among its multicultural student body by consolidating much of its programming in a single downtown location. The consolidation aims to enhance campus life, improve access to services, upgrade teaching technology, and provide supportive learning space for students. Completion of the Singhmar Centre for Learning will provide the college’s growing student population with 24 new classrooms, 25 new lab spaces, a child care centre, Indigenous student centre, and up-to-date learner centre. Construction of the Singhmar Centre for Learning is well underway and the building is scheduled to open in fall 2017.

In addition to the new building, the project also includes retrofits to existing facilities, demolition of aging infrastructure, and the development of green space. A renovation and retrofit of the South Learning Centre is integral to ensure that the two buildings can work together and aging infrastructure is updated to provide a safe environment for students, faculty, and staff.

The Singhmar Centre for Learning complements Edmonton’s ongoing Capital City Downtown Plan, which includes the redevelopment of Capital Boulevard and the Warehouse Campus District, as well as downtown light rail transit expansion.

For this project, NorQuest partnered with the University of Alberta (U of A) to obtain capital project delivery expertise. The partnership allows NorQuest to leverage the skills and experience of U of A staff on project management and administrative support.

The Government of Alberta has committed $170 million towards the $192 million project.

Appendix F:Capital Plan

Opening in 2017, NorQuest College’s new Singhmar Centre for Learning will feature modern classrooms and labs, the 1000 Women Child Care Centre, an Indigenous student centre, and additional amenities such as food outlets and student activity spaces.

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Deferred maintenanceThe college’s outstanding deferred and planned maintenance projects totals more than $26 million. Each year, the college identifies high priority capital infrastructure maintenance and improvement needs. The college has received grants in the past to address specific projects, which reduces deferred maintenance. Funding however continues to fall short. The current list of high priority projects includes:

The Government of Alberta provides capital funding from the Infrastructure Maintenance Program to assist in maintaining college facilities to enable efficient and effective delivery of programs. The college anticipates receiving approximately $545,691 in the 2016-2017 fiscal year to address projects as outlined in the Alberta Infrastructure approved three-year plan. These projects will address repairs, replacement or upgrades to mechanical and electrical systems, building finishes, elevators, and building envelope.

Capital expenditures funded from accumulated surplusThe college considers three types of investments in assets:

• Evergreening: exchanging old equipment and technology for new where maintenance to uphold the performance or quality of the asset is no longer cost-effective

• Capacity: responding to increased volume in demand by increasing the supply of assets required

• Ad Hoc Requests: responding to unplanned projects that are often unique in nature

Top-scoring projects and capital assets are executed when funding is available, while those that remain unfunded are placed on hold until funding is secured.

Description of Work Submission year ValuePreservation (Building A) 2016-2017 $3,642,651Replace 3 air handling units ($728,195)Replace 7 motor control centres ($148,771)Replace chilled water distribution ($743,854)Replace domestic water valves ($117,057)

Replace 6 secondary transformers ($175,495)

Replace 40 convectors ($389,948)

Replace glazing units ($1,173,667)

Replace intrusion alarm system ($165,664)

Upgrade remaining washrooms (Building A) 2015-2016 $921,356

Chiller plant upgrade – approved (Building B) 2014-2015 $300,000

Replace exterior concrete (various buildings) 2014-2015 $323,521

Campus security upgrade – approved (various buildings) 2009-2010 $1,300,000Roof replacement (Building A) 2009-2010 $539,202

Window replacement – approved (Building A) 2009-2010 $210,000

Total $7,236,730

Appendix F


The use of technology to support learning, teaching, and the business of education at NorQuest College is increasing along with student enrolment. The expansion will continue to compound the demand for technology services. To ensure that technology services meet the growing demand, the college must continue to invest in relevant technology.

The following capital investments ensure that the college has the infrastructure, devices, applications, information, and skilled personnel required to meet its growth targets and optimize service levels.

NorQuest technology services are focused on increasing access to relevant learning opportunities, maximizing operational efficiency, and supporting attainment of the college’s growth targets. The initiatives that follow are anticipated to be funded from operational dollars.

Appendix G:Information Technology

Description CostNetwork infrastructure upgrade and Downtown Campus Development Project expansion

$1,050,000

Network infrastructure evergreening $517,000Endpoint technology evergreening $540,000PeopleSoft Campus Solutions enhancementsPeopleSoft Finance enhancementsPeopleSoft Human Capital Management enhancements

$200,000$80,000$80,000

Total $2,467,000

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Education and Information Technology collaborates across the college to improve timely and secure access to information and efficient business processes through our Enterprise Resource Planning service. To ensure efficient, sustainable services, and effective internal controls, Education and Information Technology will engage in the following:

• Work with stakeholders to develop a three-year roadmap for the Enterprise Resource Planning service

• Collaborate with the Office of the Registrar and Student Services to increase the efficiency and effectiveness of student enrolment and support activities

• Strengthen IT Financial Management, IT Service Management, Vendor Management, and Technology Sourcing to cost optimize technology services

Technology plays an important role in achieving NorQuest’s growth vision of bringing 20,000 students to the college and providing them with workforce relevant education. Education and Information Technology will contribute to this by:

• Supporting the college’s Strategic Enrolment Management efforts by adding business intelligence and data analytics to the service portfolio

• Enabling equity of access to technology for learning and teaching through enhanced technology evergreening

• Investing in the college’s network infrastructure to ensure that students, staff, and faculty can access information safely, reliably, and efficiently

Appendix G

Assistive technology specialist Lorne Webber (left) is one of the best in his field. Avenue Magazine named him one of Edmonton’s Top 40 Under 40 in 2015.

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Comprehensive Institutional Plan - NorQuest College · industry in the communities NorQuest serves. But there is more to do. Work is underway to grow the college further by doubling