COMPONENT 3 Singe Window Feasibility Study€¦ · Produced by Cardno EMG, Belgium - TA Team to TRA2, June 2017 For further information visit: or contact the Trade Division

COMPONENT3SingeWindowFeasibilityStudy

ProducedbyCardnoEMG,Belgium-TATeamtoTRA2,June2017Forfurtherinformationvisit:www.pngeutra2.org.pgorcontacttheTradeDivision

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TableofContents1. INTRODUCTION_______________________________________________________________________ 4

1.1. BACKGROUND ______________________________________________________________________ 41.2. PURPOSEANDSCOPEOFTHEFEASIBILITYSTUDY________________________________________________ 41.3. INTENDEDAUDIENCEANDSUGGESTEDUSES__________________________________________________ 51.4. SUMMARYOFCONTENTS_______________________________________________________________ 51.5. ACRONYMSANDABBREVIATIONS__________________________________________________________ 61.6. POINTSOFCONTACT&CONTRIBUTORS _____________________________________________________ 71.7. ASSUMPTIONSANDDEPENDENCIES ________________________________________________________ 81.8. FEASIBILITYSTUDYREFERENCES___________________________________________________________ 8

2. EXECUTIVEOVERVIEW_________________________________________________________________ 10

2.1. INTRODUCTION_____________________________________________________________________ 102.2. MOVEMENTTOWARDSSINGLEWINDOWSYSTEMS_____________________________________________ 102.3. DEFINITIONOFASINGLEWINDOW _______________________________________________________ 112.4. THECURRENTPNGENVIRONMENT _______________________________________________________ 132.5. BUSINESSOBJECTIVES ________________________________________________________________ 142.6. NEEDFORALEGALFRAMEWORK_________________________________________________________ 142.7. SINGLEWINDOWROADMAP___________________________________________________________ 152.8. ANTICIPATEDRISKS __________________________________________________________________ 152.9. SUMMATIONANDRECOMMENDATIONSFORMOVINGFORWARD____________________________________ 15

3. SYSTEMJUSTIFICATION________________________________________________________________ 16

3.1. INTRODUCTION_____________________________________________________________________ 163.2. PROBLEMSTATEMENT________________________________________________________________ 163.3. BUSINESSOBJECTIVES&ORGANISATIONALIMPACT ____________________________________________ 183.4. PROCESSIMPACT ___________________________________________________________________ 19

4. PROPOSEDSYSTEMFUNCTIONALITY_____________________________________________________ 21

4.1. INTRODUCTION_____________________________________________________________________ 214.2. CURRENTSTATEVERSUSDESIREDSTATE(‘ASIS’-‘TOBE’)________________________________________ 214.3. THEAPPROPRIATESINGLEWINDOWMODELFORPAPUANEWGUINEA_______________________________ 224.4. DESIREDSTATE–SCENARIOOFATRADER___________________________________________________ 234.5. FUNCTIONALITYREQUIREMENTSFORTHEPAPUANEWGUINEASINGLEWINDOW ________________________ 264.6. TRAINING&CHANGEMANAGEMENTREQUIREMENTS___________________________________________ 304.7. INDICATIVECOSTING_________________________________________________________________ 33

5. LEGALFRAMEWORK __________________________________________________________________ 35

5.1. INTRODUCTION_____________________________________________________________________ 355.2. LEGISLATIVEREQUIREMENTS____________________________________________________________ 355.3. CURRENTSTATUSOFECOMMERCELEGISLATIONINPNG_________________________________________ 365.4. REQUIREDACTIONPLAN_______________________________________________________________ 365.5. SUMMATIONANDRECOMMENDATION_____________________________________________________ 36

6. SYSTEMROADMAP___________________________________________________________________ 37

6.1. BACKGROUND _____________________________________________________________________ 376.2. POLITICALMANDATE_________________________________________________________________ 376.3. LEADAGENCY______________________________________________________________________ 386.4. FURTHERSTUDYANDPROJECTPLANNING___________________________________________________ 386.5. STAKEHOLDERENGAGEMENT____________________________________________________________ 386.6. BUSINESSCASE_____________________________________________________________________ 396.7. GOVERNANCE______________________________________________________________________ 396.8. LEGAL___________________________________________________________________________ 406.9. SYSTEMDESIGN____________________________________________________________________ 406.10.IMPLEMENTATION___________________________________________________________________ 416.11.POSTIMPLEMENTATION_______________________________________________________________ 416.12.PNGSINGLEWINDOWROADMAPANDPLAN _______________________________________________ 42


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LISTOFAPPENDICES_______________________________________________________________________ 45

APPENDIX1–FEASIBILITYSTUDYPLANAPPENDIX2–QUESTIONNAIRESCIRCULATEDAPPENDIX3–INITIALMEETINGSCHEDULEAPPENDIX4–BRIEFERONSINGLEWINDOWAPPENDIX5–COMPLETEDQUESTIONNAIRESAPPENDIX6–NOTESFROMMEETINGSAPPENDIX7–TRIPREPORTFORVANIMOANDLAEAPPENDIX8–SINGLEWINDOWWORKSHOPAGENDAAPPENDIX9–COMPLETEDWORKSHOPQUESTIONNAIRES


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1. Introduction

1.1. Background

Thisdocumententitledthe“SingleWindowFeasibilityStudyReport”hasbeendevelopedaspartofthe EU Trade Related Technical Assistance to PNG Programme - Project referenceEuropeAid/128513/C/SER/BD,Contractnumber2016/374-943.

Through this TradeRelatedAssistanceProgrammePhase2 (TRA2), the EuropeanUnion supportsPapuaNewGuineainitseffortstoboosttradeforeconomicsustainabledevelopment,thatwillalsoassistwithenhancingthebenefitsfromthefreetradeagreement(FTA)betweenPNGandtheEUi.e.theinterimEconomicPartnershipAgreement(iEPA).TheTRA2hasthreecomponents:

• Supporttoinstitutionalreformandstrengtheningoftradeinstitutions• DevelopmentofaNationalTradePolicyFrameworkandinternationaltradeagenda• TradeFacilitationSupport

Oneelementunderthethirdcomponent,TradeFacilitationSupport, istheconductofaFeasibilityStudyforaSingleWindowsystem.ThisdocumentisthatFeasibilityStudyreport.

1.2. PurposeandscopeoftheFeasibilityStudy

The purpose of this study at a high level is to determine the feasibility of implementing a SingleWindow system in Papua New Guinea and if it is feasible, establish a roadmap that builds thebusiness case, confirmsoperational priorities and identifies requirements fornew regulations andstandardsthatwillleadtoitsestablishment.

Theactivitiesduringthisstudyincludedcollectinganddocumentingthedifferentvariablesinvolvedwith establishing a Single Window system; defining the business objectives of the system; andassessingandproposingthefunctionalityofthenewsystem.

Inadditionthestudywill:

• identifywhothemainstakeholderswillbe• exploretheindicativecostsforestablishingandimplementingaSingleWindow• document what is needed in terms of the legal framework (the legislation that will be

required)• providearoadmapforestablishingaSingleWindowsystem• documentthetrainingneedsforitssuccessfulimplementation

The document has been completed as a result of data gathering exercises/assessments andevaluationsofthecurrentsystemswithingovernmenttraderegulatoryagencies.Ourdatagatheringexerciseshave included some face-to-facemeetingsbutmostly the informationhasbeengleanedfrom talking in depth with PNG Customs and receiving responses to questionnaires that werecirculated to agencies. The opportunity to talk directly to relevant agencies and viewing theiroperationswasunfortunatelylimited.


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1.3. IntendedAudienceandSuggestedUses

Thisdocument is intended forboth thestakeholdersand thepotentialdevelopersof thePNGSWsystem. The stakeholders include all PNG government organizations who are involved in themanagementoftrade,aswellasthePNGandInternationalbusinesscommunitysuchasimporters,exporters, transporters,andbrokers.However, thePNGTradeDepartmentwillneedtodeterminetheextentofreleaseofthisdocumenttotheprivatesector.

Thisdocumentcanbeusedinseveralways.Forstakeholders,itcanprovideanoverviewofhowthesystemmayoperateandwhattheycanexpectonceit is implemented.Forpotentialdevelopers, itcan provide a good baseline for functional and technical requirements that the PNG SW shouldcontain.

This document is based on a specific approach and technical design of a single window system.Whilethedesignrepresents internationalbestpracticesandlessonslearned, itdoesnotrepresenttheonlyscenarioinwhichthePNGSWcouldbedeveloped.Finally,thisdocumentonlyrepresentsrecommendationsandproposalsoftheEUTeam.ItshouldbeviewedassuchandopentochangesbasedonthePNGgovernmentdecisionsmovingforward.

1.4. SummaryofContents

Thisdocumentisdividedinto6(six)sectionsasfollows:

• Section1–Introduction(thissection)o PurposeandscopeoftheFeasibilityStudyo Intendedaudienceandsuggesteduseso Summaryofcontentso Acronymsandabbreviationso Pointsofcontact&contributorso Assumptionsanddependencieso FeasibilityStudyreferences

• Section2–ExecutiveOverviewo MovementtowardsSingleWindowSystemso DefinitionofaSingleWindowo ThecurrentPNGenvironmento Businessobjectiveso Legalframeworko SingleWindowRoadMapo Antipatedriskso Summationandrecommendationsformovingforward

• Section3–SystemJustificationo Problemstatemento BusinessObjectives&OrganisationalImpacto ProcessImpact

• Section4–ProposedSystemo CurrentStateversusDesiredStateo TheappropriateSingleWindowModelforPapuaNewGuineao DesiredState–ScenarioofaTradero FunctionalityrequirementsforthePapuaNewGuineaSingleWindowo Training&ChangeManagementrequirementso Indicativecosting

• Section5–LegalFrameworko LegislativeRequirements


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o CurrentStatusofeCommercelegislationinPNGo RequiredActionPlano SummationandRecommendtion

• Section6–SystemRoadmapo PoliticalMandateo LeadAgencyo FurtherStudyandProjectPlanningo StakeholderEngagemento BusinessCaseo Governanceo Legalo SystemDesigno Implementationo PostImplementationo PNGSingleWindowRoadMapandPlan

1.5. AcronymsandAbbreviations

ACP African,CaribbeanandPacificAPEC Asia-PacificEconomicCooperationAWP AnnualWorkPlanBDA BoarderDevelopmentAuthorityCEPA ConservationandEnvironmentProtectionAuthorityCOPRA COPRAMarketingBoardDAL DepartmentofAgricultureandLivestockDFA DepartmentofForeignAffairsDJAG DepartmentofJusticeandAttorneyGeneralDoH DepartmentofHealthDTCI DepartmentforTrade,CommerceandIndustryEPA EconomicPartnershipAgreementEU EuropeanUnionFIMS FisheriesInformationManagementSystemGoPNG GovernmentofPapuaNewGuineaIA ImprestAdministratorIAO ImprestAccountingOfficerIBD InternationalBusinessDivisionICCC IndependentConsumerandCompetitionCommissioniEPA InterimEconomicPartnershipAgreementIFC InternationalFinanceCorporationIPA InvestmentPromotionAuthorityIPO IntellectualPropertyOfficeIPR IntellectualPropertyRightsIRC InternalRevenueCommissionKE KeyExpertMSG MelanesianSpearheadGroupTradeAgreementNAO NationalAuthorisingOfficerNAOSU NAOSupportUnit


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NAQIA NationalAgricultureQuarantineandInspectionAuthorityNARI NationalAgriculturalResearchInstituteNBS NationalBoardofStatisticsNEC NationalExecutiveCouncil(theCabinet)NFA NationalFisheriesAuthorityNICTA NationalInformation&CommunicationTechnologyAuthorityNISIT NationalInstituteofStandardsandIndustrialTechnologyNKE NonKeyExpertNMSA NationalMaritimeSafetyAuthorityNSO NationalStatisticsOfficeNTO NationalTradeOfficeOWP OverallWorkPlanPACER PacificAgreementonCloserEconomicRelationsPE ProgrammeEstimatePICTA PacificIslandCountriesTradeAgreementPNG PapuaNewGuineaPNGNFA PNGNationalForestAuthorityPMU ProjectManagementUnitPPD PublicPrivateDialoguePSC ProjectSteeringCommitteeROO RulesofOriginSPS SanitaryandPhyto-sanitaryStandardsSTE ShortTermExpertSTTA ShortTermTechnicalAssistanceSW SingleWindowTA TechnicalAssistanceTAT TechnicalAssistanceTeamTD TradeDivisionTBT TechnicalBarrierstoTradeTIC TradeInformationCentreTNA TrainingNeedsAnalysis/AssessmentTOR TermsofReferenceTRA TradeRelatedAssistanceTF TradeFacilitationUNCITRAL UnitedNationsCommissiononInternationalTradeLawUNECE UnitedNationsEconomicCommissionforEuropeWTO WorldTradeOrganizationWTO-TFA WTOTradeFacilitationAgreement

1.6. PointsofContact&Contributors

Pointsofcontact:DepartmentofTrade - Ms.HelenApuai(AssistantSecretary) - Ms.RebeccaManiat(SeniorTradeOfficer)PNGCustoms - Mr.JohnSam(AssistantCommissioner)EuropeanUnion - Mr.ErnestMonaAbel(ProgrammeManager)

TechnicalAssistanceTeam - Ms.PaulaNorris(KeyExpert1)


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- Mr.TimothyLittle(KeyExpert3) - Mr.TonyTissington(ShortTermExpert)ContributingofficerstothisStudy:PNGCustoms - Mr.FrankBabaga(AssistantCommissioner) - Mr.WilliamSapak(AssistantCommissioner) - Mr.FredKatu(LegalOfficer) - Mr.JohnNakiria(ASYCUDAWorldPM) - Ms.Wilma - Mr.RaymondJuary(SouthRegionalOffice) - Mr.NelsonKapo(SouthRegionalOffice)

LegislativeCounsel - Mr.JohnnyBogombari(FirstLegislativeCounsel)

NAQIA - Mr.HunterMoi - Mr.AlphonseBannick(ChiefQuarantineOfficer)

BankofPNG - Mr.DanielPaita - Mr.JohnLakani

PoliceConstabulary - Mr.AnthonyMota(ChiefSuperintendant)

NICTA - Mr.KilaGulo-Vui(Consumer&InternationalAffairs) - Mr.JacksonKariko(InternationalAffairs)

APECLiaisonOffice - Ms.MarieEorage

BusinessCouncil - Mr.KeeLim(Director)- Mr.WesleyWaiwai

ManufacturersCouncil - Mr.MurrayWoo(Chairman) - Mr.CheyScovell(CEO)

InchcapeShipping - Mr.MalcolmMiddleton(Manager) - Mr.PeterToua(SeniorBroker)

1.7. AssumptionsandDependencies

ThisdocumentisbasedonseveralassumptionsaboutPNG’sabilitytosupporttheSingleWindow.Itis assumed that before the SingleWindow is implemented, PNGwill have taken the appropriatestepstoensurethefollowingconditionsareinplace:

• the trade related government agencies involved in the SingleWindowwill bewilling andlegally allowed to accept electronic documents from traderswhere paper documents areonlyacceptedtoday

• PNG’sinternet,powerandthegovernmenttechnologyinfrastructurebecomestableandareabletosupportthePNGSWsystem

• whatever entity or agency is responsible for hosting the PNG SW system, the necessarytechnical capabilities, bandwidth and infrastructure must exist to support the increasedtransactionvolumesina24/7operationalenvironment

1.8. FeasibilityStudyReferences

Thefollowingreferencesareusedinpreparationofthisdocument

UNECE-TheNationalSingleWindowConcept

UN/CEFACTRecommendationNumber33

UNESCAP–ElectronicSingleWindowLegalIssues


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UNESCAP–FrameworkAgreementonFacilitationofCross-BorderPaperlessTradeinAsiaandthePacific

APEC–SingleWindowCapacityBuildingProjects

WCO–ReporttoPNGCustomsPhase3ProgressEvaluation


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2. ExecutiveOverview

2.1. Introduction

ThisExecutiveOverviewhasbeenproducedbasedoncertainfindings,discussionsandfeedbackviameetingsandquestionnairestheteamhaveperformedwithPNGgovernmentagenciesandprivatecompaniesandassociations.

It provides background information as to why developing nations have/are moving towardsestablishingNationalSingleWindowsystems;itprovidesasummaryofthecurrentissues/problemsbeingexperiencedinPNGandthatwillbeaddressedbyaSingleWindowsystem;anditshowsthebusinessobjectivesthatwillbeachievedbyestablishingandimplementingaSingleWindowsystem.

Thissectionisdividedinto8(eight)sub-sectionsasfollows:• MovementtowardsSingleWindowsystems• DefinitionofaSingleWindow• ThecurrentPNGenvironment• Businessobjectives• NeedforaLegalframework• SingleWindowRoadMap• Anticipatedrisks• Summationandrecommendationsformovingforward

Twopointsofnote:

OurdiscussionsheldwiththefewgovernmentagencieswewereabletomeetshowthattheyseemgenerallyverysupportiveofaSingleWindowsystemandtheyseeestablishingaSingleWindowashelpingfacilitatetrade–fasterclearancetimesandeaseofdoingbusinessfortraders

DiscussionswiththelocaltradingcommunityshowtheyappeareagertosupportaSingleWindowprogrammewhichtheyseeashelpingtocuttheircosts,speedupclearancetimesandensuringconsistentapplicationofregulations.

2.2. MovementtowardsSingleWindowsystems

The clearance of imports and exports by customs and other agencies are among the mostproblematic linksinglobalsupplychains.Theyarefrequentlyblamedforunderminingthecapacityofdevelopingcountriestocompeteinglobalmarkets.

In spite of significant encouragement from development and donor organisations, bordermanagement inefficiencies continue to impact heavily on the competitiveness of developingcountries.

Research undertaken by the “TheWorld Bank” in recent years has shed some new light on thereasonswhyprogresshasbeensoslow:

“While improvingtheperformanceofcustomsremainsahighpriority formanycountries, it isonly one of the many agencies involved in border processing, and is frequently the mostmodernized.Customsagenciesareoften responsible fornomore thanone-thirdof regulatorydelays. Data from the Logistics Performance Index (LPI) suggests that logistics professionalsacross theworld rate their level of satisfactionwith customsmuch higher than that of otherbordermanagementagencies. Inmostcountries,customsagenciesalreadyemploy ITsystemstoprocessdeclarationsandusesomeformofriskmanagementtoensureallshipmentsarenotinspected.Inaddition,theynormallyattempttobalancetheircontrolresponsibilitieswithtradefacilitationobjectivesandareguidedby internationalstandardsdeveloped intheWorldTrade


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Organizationand theWorldCustomsOrganization.Manyotherbordermanagementagencieshavesimplynotmodernizedtothesameextent.

Thefocusof reformefforts thereforeneedstoshiftbeyondcustomstotacklethesystemsandprocedures employed by other border management agencies, such as health, agriculture,quarantine, police, immigration, standards and a myriad of other organizations involved inregulatingtradeflows.”

Currently,transactingpublicinvolvedintradehastoregularlyprepareandsubmitlargevolumesofinformation and documents to government agencies to comply with import, export and transit-related regulatory requirements. This information often has to be submitted through variousdifferent agencies, each with their own specific process and paper forms. These extensiverequirements, together with associated compliance costs, constitute a serious burden to bothgovernmentagenciesandthetransactingpublic.

TradefacilitationremainsahighpriorityofthePapuaNewGuineagovernmentpushingPNGtowardsbeinganimportantplayerintheglobaleconomicandtradingarena.PNGgovernmentagenciesmustbeabletominimizethecostsofdoingbusinessfortheirclientsandsubsequentlypromoteexportsandinvestments.

2.3. DefinitionofaSingleWindow

Anapproach toaddress theseproblems is theestablishmentofaSingleWindowsystemwherebytraderelatedinformationanddocumentsneedonlybesubmittedonceandatasingleentrypointviatheinternet.Thisenhancestheavailabilityandhandlingofinformation,expeditesandsimplifiesinformation flows between trade and government agencies and results in a greater sharing ofrelevant data across governmental systems, bringing meaningful gains to all parties involved incross-bordertrade.

Countries around theWorld are turning to SingleWindow systems to help solve these problems.Closer to home, the idea of anAPEC SingleWindowwas born in 2007 to enable governments toelectronically process information, documents and fees, both faster and more accurately.Consumersandcompaniessubsequentlybenefitfromfasterclearanceandreleasetimes,speedingupthesupplychainandfacilitatingtrade.

UNECEStatement:

‘ThevalueofSingleWindowsystems-fortraderstosubmitinformationtogovernmentssoastofulfilimport or export related regulatory requirements - has taken on increased importance in the newsecurityenvironmentwithemphasisonadvanceinformationandriskanalysis.’

‘Theefficiencywithwhichinformationcanbesubmittedtoofficialagenciesisbecomingakeyfactorinthecompetitivenessoffirmsoragenciesinvolvedwithcross-borderactivities.’Onadailybasis,internationaltradershavetoprepareandsubmitincreasingamountsofinformationtovariousgovernmentcontrollingauthorities.Theseextensiveinformationrequirementscanbecomeasignificantobstacletobusinessandcanhinderthedevelopmentofinternationaltrade.

Thecurrentsituationisshowndiagrammaticallybelow:


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Currentsystemdiagram–SourceUNECE

Withtheincreasingintegrationofeconomiesaroundtheworld,facilitatingthesmoothflowofinformationbecomesapressingrequirementofgovernmentsandbusiness.Efficientinformationsystemsandprocedurescansignificantlyincreasethespeedatwhichgoodscanmove,reducecosts,improvebusinessefficiencyandenhancetheoveralleconomicperformanceofacountry.

TheSingleWindowenvironmentaimstoexpediteandsimplifyinformationflowsbetweentradeandgovernmentandbringmeaningfulgainstoallpartiesinvolvedincross-bordertrade.ASingleWindowcanbedescribedas“asystemthatallowstraderstolodgeinformationwithasinglebodytofulfillallimportorexportrelatedregulatoryrequirements”

WithaSingleWindowsysteminplace,transactionflowswouldlooklikethis:

SingleWindowdiagram-SourceUNECE

The concepts underlying the establishment of a National Single Window can be likened to theconcepts underlying the Kyoto Convention on harmonization and simplification of Customsprocedures and the automated customsdeclarationprocessing systems that are used at CustomsauthoritiesthroughouttheWorld.

The basis of these declaration processing systems is the standardisation of the forms, documentsandinformationrequiredbyCustoms,convertingthisdataintoelectronicformatandsubmittingitforprocessingelectronically.

TheSingleWindowextendsthissimplification,harmonisationandstandardisationtothedocumentsof the other trade related regulatory agencies. It allows the documents to be electronically


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submittedandmanaged so that government agencies receive the information they requirewhilsttheburdenonthetradertoprovidethisinformationiskepttoaminimum.

UN/CEFACT

UN/CEFACTRecommendationNumber33,recommendsthatGovernmentsandthoseengagedintheinternationaltradeandmovementofgoodsimplementaSingleWindowfacilitythatallows:

• parties involved in trade and transport to lodge standardized information and documentswith a single entry point to fulfil all import, export, and transit related regulatoryrequirements.Ifinformationiselectronic,individualdataelementsshouldonlybesubmittedonce

• thesharingofallinformationinrespectofinternationaltradetransactions• the single entry point to disseminate, or provide access to, the relevant information to

participatinggovernmentalauthoritiesorauthorisedagenciesandwhereappropriate,toco-ordinatethecontrolsofthevariousgovernmentalauthorities

• alegalframeworkthatprovidesprivacyandsecurityintheexchangeofinformation

APEC

InFebruary2014,Ms.HuLan,ChairoftheAPECSub-CommitteeonCustomsandProceduressaid:

“WhenAPEC'sSub-CommitteeonCustomsProcedures(SCCP)adoptedthevisionforSingleWindowin2007,itidentifiedtwokeystages.ThefirstonewastoachieveSingleWindowsystemswithineachAPECmembereconomyandthesecondonewastopromote international interoperabilitybetweenSingleWindowsystemsandpaperlesstradingbetweenthesesystemswithinAPEC”.

ThegoaloftheAPECSingleWindowCapacityBuildingProjectsistodevelopSingleWindowsystemswithineachAPECmembereconomyby2020.

2.4. ThecurrentPNGenvironment

Section3ofthisdocumentdescribesthePNGtradingenvironmentdetailingallthestakeholdersinboth government and the private sector and provides a problem statement with the currentsituation.

Forthetransactingpublictheproblemsare:

• abrokerhastogainpermitsfromdifferentagenciestosecuretherequireddocumentationthatisneededforCustomstoclearshipments

• mostof theseagencies requirebrokers to travel toPortMoresby inperson toaccomplishthiswhichmaytakeupto3or4daystoaccomplish

• there are cases where an approval from one agency is required in order to obtain alicense/permit from another agency. This approval adds to the time needed to fulfilqualifying requirements in order to progress the primary transaction (i.e. Customsclearance).

Forgovernmentagenciestheproblemsare:

• almostalltheregulatoryagenciesprocesslicenses,permitsandclearancesmanuallywithoutanycomputerautomation

• theyhavetheirownspecificsystemsandpaperformsforissuanceofpermits,licensesandclearances

• the absence of effective and efficient interfaces between agencies renders authenticationand validation of submitted licenses difficult tomanage (e.g. a broker blacklisted by oneagencymaybeabletocontinuetransactingwithotheragencies)


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2.5. Businessobjectives

Establishingand implementingaSingleWindowprogrammewillachievehugegains in theareaoftradefacilitation.TheSingleWindowwillfeature:

• automatedapplicationfortheissuanceoflicenses,permitsandclearances• automaticauthentication/validationofissuedlicenses,permitsandclearances• re-engineeredend-to-endprocessingintherelevantagencies• rationalised,simplifiedandharmonisedformsandprocesses

WehavedefinedthebusinessobjectivesfortheprogrammebelowandinSection3theyareshownagainwiththeassociatedorganisationalimpactthatwillbeexpected.Thebusinessobjectivesare:

Businessobjective1:Allowelectronicsubmissionwithasingleentryofdataatasingleentrypointformultipletransactions

Business objective 2: Linking trade related agencies for process/procedure efficiency through re-engineeringandinformationsharing

Business objective 3: Improve the processing time for approval of relevant permits, licenses andclearances

Businessobjective4:Overcominggeographicalbarriersforsubmittingdata

Businessobjective5:Improveaccuracyandvisibilityofdata

Businessobjective6:Providepredicableandconsistentinterpretationofrules

Businessobjective7:Moreefficientdeploymentofresources

Businessobjective8:Correctrevenuescollected

Businessobjective9:Improvetradercompliance

Businessobjective10:Increaseintraderriskmanagement

Businessobjective11:Removingcashpaymentsatoffices(ePayment)

Businessobjective12:Privacyandsecurityintheexchangeofinformation

Business objective 13: Provide standard connectivity to other Single Window systems throughregionalco-operation

Businessobjective14:Encouragecompetitionbymakingprivateparticipationeasier

2.6. NeedforaLegalframework

Detailed in Section5of thisdocument is the current statusof the Legal Framework in relation toestablishing a Single Window programme and shows what needs to be completed before theprogrammecanstart.

IssuesthatneedtobeconsideredinPNGare:

• thereiscurrentlynolawinPapuaNewGuineatoenableeCommerce(doingbusinesselectronically).Anewlawisrequiredtoaddresssuchissuesaselectronicdatainterchange,dataquality,dataprivacy,dataprotection,electronicsignatures,electroniccontractingetc.

• aftertheeCommerceLawispassed,thenanExecutiveOrderwillbeneededtoestablishtheSingleWindowProgramme


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2.7. SingleWindowRoadMap

InSection6ofthisdocumentthereisaSystemRoadMapforestablishingaSingleWindowsysteminPapuaNewGuinea.

AsPapuaNewGuineaispartofAPEC,wefelt itappropriatetoalignourRoadMapwiththe‘APECSCCPSingleWindowRoadmap’forestablishingandimplementingaSingleWindow.

The Road Map shows the activities recommended to move forward with this Single Windowinitiativeinanappropriatetimeframe.

2.8. Anticipatedrisks

KeyfactorsthathindertheestablishmentofanelectroniclinkagebyothergovernmentagencieswithCustomsclearancesystemare:

• lackofinformationandcommunicationtechnology(ICT)• budgetandhumanresourceconstraints• inadequatelegalframework• difficultiesininter-agencyco-ordination• lackofgovernmentsupportandpoliticalwill• lackofnationalinfrastructurepowerandcommunications

TheseitemsshouldbenotedasrisksandshouldbeaddressedandmitigatedintheplanningstagesoftheSingleWindowprogramme

2.9. Summationandrecommendationsformovingforward

WeareatthestartofthejourneytoestablishaSingleWindowsysteminPapuaNewGuinea.

IntheSections3–6ofthisFeasibilityStudythereareexamplesofhowSingleWindowsystemscanhelpdevelopingnationsresolvethemanyissues,delaysandproblemsinthetradeprocess.ThisstudyhasalsoidentifiedtheproblemsareasthatneedtobeaddressedwithinthelocalenvironmenthereinPNG.

TheFeasibilityStudyalsorecognisesthegoaloftheAPECSingleWindowCapacityBuildingProjectswhichis...

“...todevelopSingleWindowsystemswithineachAPECmembereconomyby2020”

ThekeyresultofthisFeasibilityStudyisthatitcertainlyappearsthat...

“...thereisgreatbenefitforthePNGgovernmenttomoveforwardwithaSingleWindowprogramme”

FromSection3

Weshowthefuturestatewherethe...

“...thesubmissionandapprovalprocessforpermits,licenses,clearancesetcwillbeautomatedviatheSingleWindowwithelectronicsubmissionsbytradersandapprovalsbygovernmentvia

workflowsystemsineachoffice”

FromSection4

It is recommended that an Automated Information Transaction System model for Papua NewGuineabeimplementedwhereby...


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“...theSingleWindowsystemcoverageincludestheintegrationofalltraderelatedentities(governmentagencies,brokersetc)intoonesystem”

Inordertoachievethe‘DesiredState’,Section4shows...

“...thesystem’smainfunctionalitythatwillberequiredforthePNGSingleWindow”

InitialindicativecostingisprovidedtoestablishandimplementaSingleWindowinPNG.ThesefiguresmustberegardedasindicativeonlyatthisstageastherehasbeenminimalinputfromregulatoryagenciesduringthisstudyandtheteamhashadtobasethesecostingsonexperiencewithotherSingleWindowinitiatives...

“...wehaveprovidedinitialindicativecostingtoestablishandimplementaSingleWindowinPNG”

Section5

ItisrecommendedthatthatifagreenlightisgiventoestablishthePNGSingleWindowprogramme,thenoneofthefirstactivitiesasshownintheSingleWindowRoadMapshouldbe...

“...thedevelopmentofthePNGeCommerceLawaspartoftheLegalFramework”

ItishighlyrecommendedthatpreparationworkcommenceimmediatelyontheeCommerceLawsothatitcanbepresentedattheAPECmeetingsinPNGin2018.

Section6

AsPapuaNewGuineaispartofAPEC,wefeltitappropriateto...

“...aligntheRoadMapwiththeAPECSingleWindowRoadmapforestablishingandimplementingaSingleWindow”

3. SystemJustification

3.1. Introduction

ThisSectionoftheFeasibilityStudyreportprovidesajustificationforestablishingaSingleWindowsysteminPapuaNewGuinea.Ithasbeenproducedbasedoncertainfindings,discussionsandfeedbackviameetingsandquestionnairestheteamhaveperformedwithPNGgovernmentagenciesandprivatecompaniesandassociations.

Thissectionisdividedintothree(3)subsectionsasfollows:

• Problemstatement• BusinessObjectives&OrganisationalImpact• ProcessImpact

3.2. ProblemStatement

Placing our focus now on the PNG trade environment and the feasibility of establishing a SingleWindowsystem,wemustfirstdocumentthecurrentsituationasitistoday.FirstwewilldefinethepartiesthatwillbeinvolvedinusingtheSingleWindowinoneformoranother-thesearecalledthestakeholders.

A list of stakeholders thatwill be involved is provided below. The list is divided into governmentstakeholdersandprivatestakeholders.


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3.2.1. Governmentagencystakeholders

This study shows that in PNG there are thirty-four (34) government agencies/bodies that wouldbenefitfromaccesstotheSingleWindowsystem.Ofthesethirty-four(34),therearetwenty-three(23)thatarecurrentlyinvolvedinissuingorprocessingvariousimport/exportlicenses,permitsandclearancesfortradeoverPNGborders.Theremainingelevenagenciesmayhavepermissionrightstoaccessthesystemformanagementstatistics,trends,planningpurposesetc.

Thesetwenty-three(23)traderegulatoryagenciesare:

1. CocoaBoard2. CoffeeIndustryCorporation3. ConservationandEnvironmentProtectionAuthority(CEPA)4. Dept.ofAgricultureandLivestock5. DepartmentofFinance6. DeptofHealth7. Dept.ofTrade,CommerceandIndustry(DTCI)8. Dept.ofTransportation&Infrastructure9. FoodAuthority10. IndepedentConsumerandCompetitionCommission(ICCC)11. InternalRevenueCommission12. KokonasIndastriKoporesen(KIK)13. NationalAgricultureQuarantineandInspectionAuthority(NAQIA)14. NationalAgriculturalResearchInstitute(NARI)15. NationalFisheriesAuthority16. NationalForestAuthority(PNGNFA)17. NationalInformation&CommunicationTechnologyAuthority(NICTA)18. NationalInstituteofStandardsandIndustrialTechnology(NISIT)19. PNGCustoms20. PNGPortsCorporation21. PNGSpiceBoard22. RoyalPNGConstabulary23. TheBankofPapuaNewGuinea(CentralBank)

Intermsofpercentages,thereappearstobeonlythree(3)orfour(4)agenciesthatprocess80%ofthetotaloftherequiredlicenses,permitsandclearances.

Theothereleven(11)non-regulatoryagenciesare:

1. BorderDevelopmentAuthority(BDA)2. DepartmentofCommunicationsandInformation3. DepartmentofNationalPlanningandMonitoring4. DepartmentofTreasury5. ImmigrationandCitizenService/BorderPolice6. IntellectualPropertyOffice7. InvestmentPromotionAuthority8. NationalMaritimeSafetyAuthority(NMSA)9. NationalStatisticsOffice10. PNGAirServices11. PNGPost

3.2.2. Privatesectorstakeholders

Thesearethetypicalprivatesectorstakeholders:


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• Customsbrokers,freightforwardersandshippingagents(tradeprofessionals)• internationalmaritimeportsandairports• containerhandlers,terminaloperators• shippingandcontainerconsolidators• themaritimeharbour,bulkstorageandgeneralcargofreightlogisticsandstevedore

communities• thetransport,storage,handlingandlogisticscommunities• financial,bankingandpaymentservices• themaritimeandtradeinsuranceindustry• theimport/exporttradercommunity

ItwasnotedthatonlyCustomsaccreditedbrokers(ofwhichtherearearound100)areauthorisedtosubmitimportorexportdocumentationtoPNGCustoms.

3.2.3. Problemswiththecurrentsituation

Forgovernmentagencies:

• thetwenty-three(23)traderegulatoryagencieshavevaryinglevelsofautomationfortheirinternalsystemsbut(apartfromCustoms)onlyone(1)agency(NFA)isunderstoodtohaveanautomatedsystemforprocessinglicenses,permitsandclearancesalthoughtheteamhasnotsightedthis

• these23regulatoryagencieshavetheirownspecificsystemsandpaperformsforissuanceofpermits,licensesandclearances.ThesearemandatoryrequirementsandmustbesecuredbythebrokerbeforehecanhaveCustomsclearashipment

• duetothelackofITsystemsinmostoftheseagencies,itmeansthatitcantakeupto3or4days(orlonger)attheagencytoprocessthenecessaryapprovals

• the absence of effective and efficient interfaces between agencies renders authenticationand validation of submitted licenses, permits and clearances difficult to manage (e.g. abrokerblacklistedbyoneagencymaybeabletocontinuetransactingwithotheragencies)

• problemsexistduringCustomsclearanceof“GreenLane”shipments(noexaminationrequired),asotheragenciesinspectshipmentsrandomly.Insomelocations100%ofshipmentsareexaminedbyotherregulatoryagencies

Forthetransactingpublic:

• dependenton the typesof goodsbeing shipped, abrokermayhave to gainpermits fromseveral different agencies to secure all the required clearances. Most of these agenciesrequirebrokerstotraveltoPortMoresbyinpersontoaccomplishthis

• there are cases where an approval from one agency is required in order to obtain alicense/permit from another agency. This approval adds to the time needed to fulfilqualifyingrequirementsinordertoprogresstheCustomsclearance

3.3. BusinessObjectives&OrganisationalImpact

The table below identifies the Single Window business objectives and shows the organisationalimpactofthembeingachieved:

Businessobjective1:Allowelectronicsubmissionwithasingleentryofdataatasingleentrypointformultipletransactions

Organisationalimpact1:• traderswillsaveontimeandcompliancecosts• re-trainingrequiredforconcernedagencystaff• agency efficiency improvement in specific

processes/procedures


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Businessobjective2:Linkingtraderelatedagenciesforprocess/procedureefficiencythroughre-engineeringandinformationsharing

Organisationalimpact2:• greateravailabilityofcorrect/relevantdata

Businessobjective3:Improvetheprocessingtimeforapprovalofrelevantpermits,licensesandclearances

Organisationalimpact3:• traderssaveontimeandcompliancecosts• re-trainingrequiredforconcernedagencystaff• agency efficiency improvement in specific

processes/proceduresBusinessobjective4:Overcominggeographicalbarriersforsubmittingdata

Organisationalimpact4:• traderssaveontimeandtravelcosts

Businessobjective5:Improveaccuracyandvisibilityofdata Organisationalimpact5:• greater availability of correct/relevant data for

decisionmakingBusinessobjective6:Providepredicableandconsistentinterpretationofrules

Organisationalimpact6:• greatercompliance• lessopportunityforarbitrarydecisionmaking

Businessobjective7:Moreefficientdeploymentofresources

Organisationalimpact7:• improvedapprovaltimes• improvedeffectiveness

Businessobjective8:Correctrevenuescollected Organisationalimpact8:• increaseofrelevantrevenues• reductioninleakages

Businessobjective9:Improvetradercompliance Organisationalimpact9:• reductioninnon-compliance• Increasein“greenlane”shipments

Businessobjective10:Increaseintraderriskmanagementinconcernedagencies

Organisationalimpact10:• detection and identification of violations and

violators• reductioninviolations

Businessobjective11: Removing cashpayments at offices(ePayment)

Organisationalimpact11:• removalofface-to-facetransactions

Businessobjective12:Privacyandsecurityintheexchangeofinformation

Organisationalimpact12:• reliable relevant data for reporting and

managementpurposesBusinessobjective13:ProvidestandardconnectivitytootherSingleWindowsystemsthroughregionalcooperation

Organisationalimpact13:• greaterregionalandinternationaltradeefficiency

forthenationaleconomyBusinessobjective14:Encouragecompetitionbymakingprivateparticipationeasier

Organisationalimpact14:• Increase inquantityandqualityof clientsand/or

theirprocesses

3.4. ProcessImpact

Thiscanbeshownbycomparingthe‘CurrentState’oftheprocessagainstthe‘DesiredState’

Currentstate

Government-InformationgatheredfromthegovernmentagenciesindicatesthatapartfromPNGCustoms,thelevelofautomationinthetradeprocessislow:

• apartfromCustomsallotherregulatoryagencieshavelittletonoautomationtoprocessapplicationsforpermits,licensesandclearances

• thereseemstobeonlyinformalarrangementsbetweenagenciesandCustomsforinspectinggoods

• regulatingagenciesseemtohavetheirownmandatetoinspectshipments‘atwill’

Traders-Informationgatheredfromthetradingcommunityindicatesthatobtainingregulatorydocumentationinordertoimportorexportgoodsisallbasedonpaperandtheapprovalprocessintheagenciesareinthemainnotautomated:


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• dependentonthecommodity,tradershavetovisitseveralgovernmentofficesandwaithoursandsometimesdaystogainapprovals

• formostcommoditiesgovernmentapprovalsareperformedcentrallymeaningtradershavetotraveltoPortMoresbytogainthenecessaryapprovals

DesiredState

Government&Traders–thesubmissionandapprovalprocessforpermits,licenses,clearanceswillbeautomatedviatheSingleWindowwithelectronicsubmissionsbytradersandapprovalsbygovernmentviaworkflowsystemsineachoffice:

• allapplicationsandallapprovalswillbeelectronic(leadingtopaper-lessoffices)• noneedforface-to-faceinteraction(leadingtoqueue-lessoffices)• ePaymentsforfeesdirecttothebank(leadingtocash-lessoffices)• formalproceduresandagreementsbetweenagenciesinregardtoinspectionofgoods• thetradeprocessistransparent,consistentandpredictable


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4. ProposedSystemFunctionality

4.1. Introduction

ThisSectionoftheFeasibilityStudyreportprovidesthefunctionalityrequirementsofaSingleWindowsystemthatwouldbesuitableforPapuaNewGuinea.Ithasbeenproducedbasedontheteam’sfindingsduringourmeetings,discussionsandreturnedquestionnaireswith/fromthePapuaNewGuineagovernmentagenciesandprivatecompaniesandassociations.

Manyissuesandproblemshavebeenraisedtousbytheprivatesectorregardingtheprocessofperformingtradetransactionswithinthecountry.Thesamecanbesaidfortheregulatoryagenciesthatwehavereceivedinformationfrom,inregardtotheirlargelymanualandlengthyapprovalprocesses.TheseissuesandproblemshavebeendetailedinSection3ofthisdocument–SystemJustification.

TheteamhasconsideredalltheseissuesandproblemsandhasdevelopedthefunctionalityrequirementsthataSingleWindowsystemwouldneedtoaddressandresolvethecurrentsituation.

Thissectionisdividedintosix(6)subsectionsasfollows:

• CurrentStateversusDesiredState• TheappropriateSingleWindowModelforPapuaNewGuinea• DesiredState–ScenarioofaTrader• FunctionalityrequirementsforthePapuaNewGuineaSingleWindow• Training&ChangeManagementrequirements• Indicativecosting

4.2. CurrentStateversusDesiredState(‘asis’-‘tobe’)

Currentstate

Government-InformationgatheredfromthegovernmentagenciesindicatesthatapartfromPNGCustoms,thelevelofautomationinthetradeprocessislow:

• apartfromCustomsallotherregulatoryagencieshavelittletonoautomationtoprocessapplicationsforpermits,licensesandclearances

• thereseemstobeonlyinformalarrangementsbetweenagenciesandCustomsforinspectinggoods

• regulatingagenciesseemtohavetheirownmandatetoinspectshipments‘atwill’

Traders-Informationgatheredfromthetradingcommunityindicatesthatobtainingregulatorydocumentationinordertoimportorexportgoodsisallbasedonpaperandtheapprovalprocessintheagenciesareinthemainnotautomated:

• Dependentonthecommodity,tradershavetovisitseveralgovernmentofficesandwaithoursandsometimesdaystogainapprovals

• FormostcommoditiesgovernmentapprovalsareperformedcentrallymeaningtradershavetotraveltoPortMoresbytogainthenecessaryapprovals

DesiredState

Government&Traders–thesubmissionandapprovalprocessforpermits,licenses,clearanceswillbeautomatedviatheSingleWindowwithelectronicsubmissionsbytradersandapprovalsbygovernmentviaworkflowsystemsineachoffice:

• allapplicationsandallapprovalswillbeelectronic(leadingtopaper-lessoffices)


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• noneedforface-to-faceinteraction(leadingtoqueue-lessoffices)• ePaymentsforfeesdirecttothebank(leadingtocash-lessoffices)• formalproceduresandagreementsbetweenagenciesinregardtoinspectionofgoods• thetradeprocessistransparent,consistentandpredictable

4.3. TheappropriateSingleWindowModelforPapuaNewGuinea

TherearethreecommonmodelsofaSingleWindowasdefinedbytheWCO:

• aSingleAuthoritymodel-anentitythatcoordinatesbetweenallrelevantagenciestoensurethatthelogisticschainremainsunhindered

• aSingleAutomatedSystemmodel-whichisanautomatedinformationsystemthatintegratesandinterfaceswithagroupofsystems,suchascustoms,immigration,quarantine,transport-basicallyservingasahubfromallborderagencies

• anAutomatedInformationTransactionSystemmodel-thatprovidesatransactionintegrationhubtoallauthorities.Alldeclarations,permits,licencesarereceivedbyelectronicdatainterchangeinonesingleapplicationandprocessedbytherelevantindividualauthorities

Based on our experience in similar environments, we recommend the Automated InformationTransaction Systemmodel for Papua New Guinea whereby the Single Window system coverageincludes the integration of all trade related entities (government agencies, brokers etc) into onesystem.

The Single Window will provide a ubiquitous platform for one-stop services for all clearanceprocedures, to enable traders to submit their documents and obtain clearances from theappropriate government agencies with a one-time electronic submission of data. It simplifies amyriadoftradingproceduresbyprovidinganytime,anywhereonlineservices,makingitunnecessaryto visit the authorities. This will assist with the elimination of cumbersome manual processes,increasedtransparencyanda reduction in the timeandcost factorsassociatedwith theclearanceprocess.

This platform should seamlessly provide an integrated online workspace of all trade-relatedfunctionsofthegovernmentregulatorytradeagencies.Theplatformwillfacilitatetheprocessingofalltrade-relatedaffairsincluding:

• ImportandExportLicenses

• PermitsandAuthorizations

• Payments

• Declarationprocessing

• Customsclearance

Theplatformwilllinknetworksoftradingrelatedentitiesforeachtradeprocessasillustratedinthefollowingdiagram:


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4.4. DesiredState–ScenarioofaTrader

InordertovisualisehowtheSingleWindowwillaffectthetradingcommunity, letusfirstconsiderthis trader scenario after the SingleWindow is implemented. In this scenario, the trader is aMr.Lopezandheiswishingtoexportaconsignmentofsugar:

Scenario–Mr.Lopez

MrLopez,asugarexporter,priortoagreeingatradetransactionwithhispotentialbuyer,maylogon to theTrader InformationPortalof theSingleWindow,apublic,no-restricted sectionof theSingleWindowfortradeinformation.

From this page hewill be able to locate a directory of officials and locations of offices for theSingleWindow;theapprovalprocesses/procedures/policies;numberofday’sturnaround;andthetimelinesanddocumentstobesubmittedforhissugarexporttransaction.Thisinformationwillbeavailableforallagencieshewillberequiredtointeractwithforthissugarexport.

Mr. Lopezmayconsult theSingleWindow informationsiteanytime,anywhereduring the tradecycleandbeyond,withoutrestriction.

To initiate the trade transaction,Mr. Lopezwill be required to registerwith the SingleWindowsystemvia theTraderPortal.Hemay initiate theprocessanytime,anywhere,byaccessingandsubmitting the registration form of the Single Window system via his mobile phone or theinternet.

The Single Window system sends an acknowledgement receipt to Mr. Lopez via his preferredcommunicationmethodoftextand/oremail.


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Theembeddedbusiness processingandbusiness rules enginewithin the SingleWindow systemvalidateshisapplicationagainstqualificationcriteria, inadditiontocrosscheckingthedatawithother identifiedgovernmentagencydatabases suchas theblacklist database, beforeacceptinghimasasuccessfulregistrant.

BasedontheSingleWindowsubscription feesmodel (ifapplicable),Mr.Lopezwill completehisregistration by paying his subscription fees using the payment module of the Single Windowsystemwhichprovides the facility for traditionalpaymentmethodsor the integratedePaymentfacility.

Mr.Lopezwillthenbesuppliedwithhisaccountandlogindetails,includinghisUniqueReferenceNumber (URN), Username, Password and confirmation of his preference details e.g. preferredmodeofcommunicationandregisteredmobilephonenumberetc.

WhereastheUsernameandPasswordcanbechangedatalaterstage,theURNisapermanentfixednumberallocatedforthelifetimeoftheregistrantinthesystem.

Toproceedwiththetradetransaction,Mr.LopezaccessestheSingleWindowagainandcreatesatransactionalfolderviatheSingleWindow’sTraderPortal.

AtransactionfolderiscreatedbytheSingleWindowforthisspecificsugarexporttransaction.

This transactional folderwillcontainalldocumentsandcommunicationsrelatingtothisspecificsugarexportonly.

Mr.LopezselectstheagencyheneedstointeractwithfromtheTraderPortalandheispresentedwithallthenecessaryapplicationformsheisrequiredtosubmit.

Mr. Lopez completes the forms including his digital signature. He may “save” the forms andcompletethemlaterwithoutlosingthedatapreviouslyentered.

Heisprovidedwith“errormessages”and“prompts”bythesystem,ifhekeysinwrongdata.Thisensures that hedoes not submit incorrectly filled formswhichwill be rejectedby theagencies.This isaconsiderablecostandtimesavingcomparedto thepreviouslymanualprocesseswhichmadelittleallowanceforgenuinehumanerror.

When he presses the “Submit” button, the application form is routed by the system to theappropriateagencyforprocessing.


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Mr. Lopez is presented with an acknowledgement message by text or email for all the formssubmitted,providinghimwithtrackingdetailsforenquiries.

Followingtheagency’sprocessingoftheapplications,Mr.Lopezwillbenotifiedoftheoutcomei.e.Approved,ReferredorDeclined,viatextoremail.Assumingasuccessfulpermitapplication,hewillbepresentedwithpaymentdetailsbytheSingleWindowsystem.Usingthesystem’sTraderPortalhecanmakepaymentofthepermitfees(ePaymentortraditional)andhewillbesentthepermitdocument.

All the permit applications being complete, Mr. Lopez can now create and submit an exportdeclarationviatheSingleWindow.Thedeclarationwillbepre-populatedwithdataelementsfromall the previous documents saved in the transaction folder, saving significant time andadministrativeerrors.ThedeclarationwillhavealinktotherelatedtransactionalfoldertoensurethattheCustomsofficialshaveaccesstoalldocumentsrequiredfordecisionmaking.

Mr.LopezsubmitsthedeclarationtoCustomsviahisSingleWindowportal.

An Assessment Notice would be transmitted directly by Customs to Mr. Lopez showing theamounttobepaidforCustomsdutiesandtaxes.

ThepaymentorderwillbetransmittedtoanAuthorizedAgentBankbyCustomsforthepaymentof thedutiesand taxes.TheAuthorizedAgentBankwaits for theapproval fromMr. Lopezanduponhisorder toproceed theAuthorizedAgentBank sends thepayment toCustomsusing thesystem exchange process. The Single Window puts all the document exchanges in thetransactionalfolderofthetrader.

The Customs clearance message will be transmitted to the Single Window by the CustomsASYCUDAWorld System. The Single Window then notifies Mr. Lopez of clearance via text andemail.


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Duringthisscenario,youwillhavenoticedthatMr.LopezaccessedvariousmodulesoftheSingleWindow.InfactthereareseveralmoremodulesthatmakeupaSingleWindowandtheycanbeillustratedasfollows:

SingleWindowmodules

4.5. FunctionalityrequirementsforthePapuaNewGuineaSingleWindow

Inordertoachievethe‘DesiredState’,thefollowingshowsthesystem’smainfunctionalitythatwillberequiredforthePNGSingleWindow:

1. TransactionProcessing2. RiskManagement3. e-Payment4. eMailNotifications5. Traders/BrokersDashboard6. TransactingAgency'sDashboard7. ReportGeneration


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4.5.1. TransactionProcessing

This feature contains the bulk of the system’s activity where users are able to create, edit andsubmittheirapplications.Onceanapplicationissubmitted,thesystemwillforwardtheapplicationtothenextphase.Correspondingusersonthatphasewillthenbeabletoviewtheapplicationandcontinuewiththetransaction.

TransactionProcessingFunction

Governmentagencieswillspecifytheprocessoftheapplicationsincetheprocessmaydifferpergovernmentagency.However,anapplicationwilltypicallyhavethefollowingphases:New,Received,Process,Payment,andAuthorize.Thesephasesaretriggeredoncethepreviousphasehasbeenmarkedascomplete.Thedetailedsequenceofthefunctionisasfollows:

1. Thetrader/brokercreatesanewapplication2. Thetrader/brokersubmitstheapplication3. Theregulatoryagencyreceivestheapplication4. Theregulatoryagencyuserprocessestheapplicationaccordingtorequiredevaluation

checks5. Theapplicationisforwardedtothecashierwheretheywillvalidatethepayment6. Thecashierwillmarktheapplicationaspaid.7. Whenallprocessesarefinishedthefinalauthorizermarkstheapplicationasapprovedand

complete

4.5.2. RiskManagement

Risk Management is an important module within the Single Window solution, as it providesmanagement of Risk Profiles, which are essential to the effective deployment of resources tocombat fraud and corruption. Thismodule ensures the timely risk information sharing across thePNG trade related agencies and facilitates the risk management of all identified documents and


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processes across the trade agencies, providing a pre-emptive and predictive risk managementenvironment.TheRiskManagementmoduleprovidesall thefunctionalitynecessarytogenerateprofiles,specifytheactionrequiredandmonitortheirsubsequentperformance.

4.5.3. e-Payment

Governmentagencieswillhavetheabilitytooffertraders/brokerstheoptiontosettlefeesthroughe-Payment.Thisfeaturemaynotbemandatoryforallgovernmentagencies,butshouldtheagencydecidetoavailofthisfeature,thesystemwillhavetheabilitytocommunicatewiththeagentbanks’systemtoconfirmpaymenttransactions.

e-PaymentFunction

Thedetailedsequenceofthefunctionisasfollows:

1. Thecashierreceivestheapplicationsubmittedbythetrader/broker2. Thecashiersetsthepaymentfees3. Thebroker/traderopenstheapplicationandisinformedofthefeesthatheneedstopay4. Thebroker/traderpaysthefeesthroughthebank5. Thebroker/traderopenstheapplicationformandinputsdetailsofthepayment6. Thesystemverifiesthatthepaymentiscorrect7. Thesystemforwardstheapplicationtothenextphase

4.5.4. eMailNotifications

Thisfeatureallowstheusertobeupdatedwiththeprogressoftheapplication.Onceanapplicationcompletesaphaseorwhenthepaymentdetailsareupdated,thesystemwillsendanemailtothetrader/brokerinforminghimofthechangeintheapplication.


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eMailNotificationFunction

Emailswilltriggerwhenformspassacertainstate,orwhenthepaymentdetailsareupdated.Notethatgovernmentagencieswillhavedifferentprocesses,thustheformstates/phasesmaydifferperagency.Thelistbelowhighlightswhenanemailmaytrigger:

1. Theagencyusertagstheapplicationformas“Received”2. Theagencyusertagstheapplicationas“Pending”andtypesinthereasonfortheaction3. Theagencyusertagstheapplicationas“Processed”4. Thecashierupdatesthepaymentdetailstosetthefees5. Thecashiersetstheapplicationas“Paid”6. Theauthorizerapprovestheapplication

4.5.5. Trader/brokerDashboard

This feature gives users statistics of all their on-going and completed transactions. Users will begiven a general overview of the applications state and at which agencies the applications weresubmittedto:

1. Thetrader/brokerlogsintothesystem


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2. Thesystemretrievesallcurrentandpastapplicationsloggedbythetrader/broker3. The system displays the list of applications in a table with the list of form names and

agencies where the forms where submitted to. The number of completed, on-going,pending,rejected,andsavedtransactionsaredisplayed

4.5.6. TransactingAgency'sDashboard

This featuregives theagenciesstatisticsofall theiron-going,on-holdandrejectedtransactions. Ithas been found that this feature provides metrics transparency that ultimately drives processimprovementsandbetterclearancetimelines.

1. Theagencyuserlogsintothesystem2. Thesystemretrievesallcurrentandpastapplicationssubmittedtotheagency3. Thesystemdisplaysthelistofapplicationswiththelistofformnamesandthenumberof

on-going,pending,andrejectedtransactions4. Theuserclicksonaformname5. The system displays the list of transactions submitted by traders/brokers to the agency

using the selected form name. The system also displays: the transaction numbersassociated with the submissions; the dates when the forms were submitted and lastupdated; and the specific office where the submission was forwarded to, be it nationalofficeorregionaloffice

4.5.7. ReportGeneration

Amyriadofreportscanbegeneratedbythesystemandasamplelistisshownbelow.Thisfeatureisfor regulatory agencies and designated agencies that have been authorised to gather data andstatistics:

1. Commodity Statistics by Country ofOrigin/Destination

2. CommodityStatisticsbyValue3. Commodity Statistics by Port of

Entry/Loading4. CommodityStatisticsbyVolume/Value5. e-PaymentCollectionReport6. LeadingTraders7. PerformanceStatistics8. TopCountriesofImport/Export

4.6. Training&ChangeManagementrequirements

Training

Trainingwillfocusonthethreemaingroupsofpersonnelintheagencies,namely:

• Management – although the management of the Single Window agencies will almostcertainlynotbe themajorusers in termsofoverall access to the system, it is vital thattheyareabletoutilisethefunctionsavailable.Itisimportanttherefore,toestablishtheirtraining needs to allow them to access the system and to derive full benefit from thefunctionality. It isalsoimportantthatwegaintheirfirmcommitmenttoandsupportfor


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theprogramme.Thetrainingneedsofmanagersaresignificantlydifferentfromthoseofothergroups

• GeneralUsers–theusersbenefitgreatlyfromlecturebasedintroductionstothesystem,supportedbypracticeandbackedbyaccess to technicalmanuals and support facilities.These lecture based and hands-on training sessions will ensure the general users arecapableofutilisingitsfacilitiesefficientlyandeffectively

• IT Specialists – training needs to be provided to support the introduction of the ITsystems, revisions to theoperatingsystemsanddatabasesandprocedureswhichwouldbeestablishedtoenablethecollectionandanalysisofdata.

Trainingneedstotakeplaceatappropriatepointswithinthedeliveryofthesystem,sothatthestaffinvolvedcanutilisesomeoftheskillstheyhavelearntinthedevelopmentanddeliveryoftherestofthedeployment.

The exact nature and schedule of the training courseswill be determined at the project planningstages,butwhatshouldbeplannedforarethefollowingcoursesforeachrespectiveusertype:

UserType CoursePortfolio

Management • OverviewoftheSystem• Reports• Statistics

GeneralUsers(upto500users) • OverviewoftheSystem• GeneralUseofSystem• Workflow• Reports• Troubleshooting

ITSpecialists(upto500users) • OverviewofSystem• Configuration• Troubleshooting• Interfaces/Connectivity• Backup/Recovery

ChangeManagement

Themajorityof largetechnology implementationprojectsthatfaildonotdosobecausehardwareand systems architecture have been inadequately designed or installed – they fail because thehuman and organisational changes necessary to support the introduction of the new technologyhavenotbeenadequatelyaddressed.

To ensure the successful implementation of the PNG Single Window project is to overcome theinherentorganisationalresistanceswithinstakeholderorganisationsandinsteadbuildthenecessarybuy-in and commitment to implemented changes across multiple organisations and operatingcultures.

Theapproachneeds to focusoncommunicatingandcollaborating throughoutmultiple levelsoftheSingleWindowstakeholdersinordertobuildtherequiredlevelofsupportfromallindividuals(governmentandprivate)whowillultimatelybeinvolvedwiththefinalSingleWindowoperatingenvironment. It needs to examine the organisational impact (manpower resources) within the


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agencies to address and weaknesses and make recommendations to improve as necessary. Itneeds to identify the potential social and cultural issues thatmay arise in connectionwith theestablishmentoftheSingleWindow,consideringtheaffectifany,ontheprojectimplementation.

Theapproachalsoneeds to reviewthe legal issues,privacyanddataprotection lawsassociatedwiththeimplementationoftheSingleWindowProject,includingthesubmissionofinformationbystakeholders, the exchange of information between government agencies and the use ofelectronicsignatures

The approachneeds to be basedon key changemanagement principles relevant to, and custom-tailoredfortheSingleWindowproject.Thisincludes:

EngageandCommunicatewithStakeholders

• identifystakeholders

• informstakeholders

• engagestakeholders

MobilizeandAlignLeaders

• effectivechangeleadership

• articulatingasharedpurposeforchange

EnableWorkforce

• Changeleadersthroughouttheorganisationshouldpaycarefulattentiontohowtheirstaffisreactingtothechange.Commonconcernsaboutchangecaninclude,butarenotlimitedto:

o shiftingworkloads

o additionoreliminationofapositionorpositions

o existingworkrelationshipsbeingbroken

o movingtonewworkinglocations

• Sponsorsneedtoidentifytheseimpactsandworktoeitherlessenoreradicatethem.

PerformanceMeasurement

PerformancemeasuresfortheChangeManagementProgrammeneedtobeusedtocollectdataonprogressregardingactivitiesandcommunications.Asurveyapproachmaybeusedtomeasurethesuccess of the SingleWindow project as it relates to change management and communications.Measureswillbeusedtorefineactivitiesandcommunicationsandimproveperformance.

CommunicationsPlan

Communicationisthemostimportantcomponentinanyproject.Successofmostprojects,whetherworked by a dedicated or a cross-functional team, depends on the communication skills andtechniquestheorganisationusestodisseminateandrenderinformationintoaneasytounderstandformat.

CommunicationshouldoccurthroughoutthelifeoftheSingleWindowprojectandisalsoaformalscheduledeventwithseniormanagement.


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4.7. IndicativeCosting

Inthetablebelow,itshowstheinitialcostingtoestablishandimplementaSingleWindowinPNG.However,thesefiguresmustberegardedasindicativeonlyatthisstageastherehavebeenonlytwo(2)regulatoryagencysitesvisitstoconfirmtheenvironmentsandnoconfirmationofanytransactionvolumesfromanyagency.Theteamhashadinthemaintobasethesefiguresonexperience:

• Estimatedtradetransactionsat250perday,estimatedpermitsissued100perday

• TheCentralsitewillhavefive(5)serversconnectedtotheinternet,50TBstoragefortheSingleWindowdatabases,two(2)networkprintersandnecessarysoftware

• TherewillbeaDisasterRecoveryCentrewhichwillhaveasimilarhardwareandsoftwareconfigurationtotheCentralsiteandthiswillbelocatedinagovernmentofficeawayfromthecentralsite

• There will be twenty-three (23) regulatory agency offices that will need five (5) laptopcomputersand1networkprintereach

• TheremainingSingleWindowagenciesthatwillneedaccesstotheSingleWindowsysteminfrequentlyforinformationanalyses,willusetheirowncomputers

• Therewill be network equipment and communications costs for agency offices and thetwomaincentres

• Therewillbemaintenancecostsandconsumablescosts

• TheSingleWindowprojectwillbeabespokesoftwaredevelopment

Costingforbudgetarypurposesisshownas:

Item USD [email protected]

Hardware&Software 2,032,800 6,382,992

Development&ImplementationServices 4,040,000 12,685,600

Communications&Networks 310,000 973,400

Consumables 115,200 361,728

Maintenance&Support 620,000 1,946,800

Total(w/otax) 7,118,000 22,350,520

Afterwecompletedtheseestimateswemadeacostingcomparisonwithbudgetsfromthree(3)otherSingleWindowinitiatives(oneinAsia,oneinASEANandoneinAPEC).ThesecountrieshavesimilarissuesasPapuaNewGuineaandtheyhaveasimilarSingleWindowmodelasrecommendedinthisFeasibilityStudy.ThesecountriesarecurrentlyintheprocurementcycleandtheirbudgetsareinlinewithourestimatesforthePNGSingleWindow.


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5. LegalFramework

5.1. Introduction

This section of the Feasibility Study report relates to the Legal Framework requirements for theestablishmentofaSingleWindowsysteminPapuaNewGuinea.TheUnitedNationsSingleWindowLegalIssuesGuidehasbeenusedasreferencematerialforthissectionanditishighlyrecommendedthattheGuidebeusedassupportmaterialduringthesettingupoftheLegalFramework.

ThissectionofthestudyalsodetailsthecurrentsituationofthelegislationinPapuaNewGuineainregardtoElectronicCommerce(eCommerce).ThisinformationhasbeencapturedbythestudyteamthroughourdiscussionswithPNGgovernmentagencies(mostimportantlytheLegislativeCounsel).

Finally this section details the required action that is needed to have the correct legislativeframeworkinplacebeforeeCommerceinitiativesareimplementedincludingtheestablishmentofaSingleWindowsystem.

Thesectionisdividedintothree(3)asfollows:

• legislativerequirementsasapre-requisitetoaSingleWindow• currentstatusoftheeCommerceLegislationinPNG• requiredactionplan

5.2. LegislativeRequirements

Developedanddevelopingcountriesalikeareincreasinglyengagedinthedevelopmentofpaperlesstradingsystems,oftenaspartofbroadbasede-governmentortradecompetitivenessinitiatives.

Computerizedorautomatedcustomssystemsarealreadyinplaceinmanycountries,includingmanyoftheleastdevelopedandlandlockeddevelopingeconomies.Governmentsarenowgoingfurther,astheyrealizethatreplacingonlysomeofthepaperdocumentsinvolvedinatradetransactionbyelectronic onesmay not yield the intended benefits. Therefore, they are actively working on thedevelopmentofelectronicsinglewindowstoprovideauniquenationalplatformthroughwhichalltradetransactioninformationcanbecommunicatedbytraderstoallregulatoryagencies.

To ensure that thesepaperless tradingplatforms canoperate andultimately replacepaper-basedsystems,itisessentialthatanenablinglegalframeworkbeputinplace.

TakenfromtheUNSingleWindowLegalIssuesGuide:

• thenecessityofcreatinganenabling legal infrastructurehasemergedasacriticalelementfor the success of a Single Window (SW) facility at the national level and to the extentpossible,asapredicateforaharmonizedapproachattheregionalandinternationallevels

• the extent to which trade facilitation can be achieved through the operation of a SWnationally and across borders indeed depends on the legal environment inwhich relevantstakeholdersservedbytheSWaswellasthosealongtheinternationalsupplychain,operate

• this legalenvironment, therefore, includesnotonly theSingleWindowenabling lawat thenational level but also the legal framework for electronic transactions that will provide afoundationonwhichtheelectronicSingleWindowwillbeoperating

In this context, it is important to identify the essential legal issues related to the creation andoperationofaSingleWindowinordertofullyunderstandwhattypesoflegalgapsexistinnationallaws


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5.3. CurrentstatusofeCommercelegislationinPNG

Having discussed the legislative framework that is needed to conduct eCommerce in the countrywiththeLegislativeCounsel,wehaveconfirmedthatthereiscurrentlynoenablingeCommercelawtoallow theestablishmentof aPNGSingleWindow. Apparentlyeachgovernmentagencyhas itsownlawbywhichitactsbutthereisnooveralllawlinkingthemtogether.

5.4. Requiredactionplan

It is nowessential that a law to enable eCommerce (doing business electronically) be effected toaddress such issues as electronic data interchange, data quality, data privacy, data protection,electronicsignatures,electroniccontractingetc.

In order to start this process we suggested to the Legislative Council the use of the UNCITRAL(UnitedNationalCommissiononInternationalTradeLaw)templateforeCommerceandasitappearsthatPNGhaveusedUNtemplatesbeforewhendrafting lawsregardingtransportandairlines, it istheteam’srecommendationtousetheUNCITRALtemplateforCommerce,asmanyothercountrieshavedonesuccessfully.

It is further suggested that either the Trade Department or PNG Customs (through the TreasuryDepartment)couldtaketheleadinprogressingtheeCommerceLawthroughthelegalprocess.

ThepassingoftheeCommerceLawis....

“...themostimportantaspectintheLegislativeFrameworkfortheestablishmentoftheSingleWindow”

AftertheeCommerceLawispassed,therewillneedtobetwofurtheritemstobeagreedundertheframework.Thefirstonewillbean...

“...anExecutiveOrdertoofficiallyestablishtheSingleWindowprogramme”

Thiswilldefinethegovernmentagenciesthatwillbe involvedandidentifythe leadagencyfortheprogramme.

TheninordertoensurethefullparticipationandcooperationoftheSingleWindowagencies,therewillneedtobe...

“...anenablingmechanism(e.g.MemorandumofAgreementoranappropriateissuance)betweenthem”

5.5. SummationandRecommendation

If a green light is given to establish the PNG Single Window programme, then one of the firstactivitiesasshownintheSingleWindowRoadMapshouldbe...

“...thedevelopmentofthePNGeCommerceLawaspartoftheLegalFramework”


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6. SystemRoadMap

6.1. Background

ThisSectionoftheFeasibilityStudyreportprovidesaSystemRoadMapforestablishingaSingleWindowsysteminPapuaNewGuinea.

ThefeasibilityStudyrecognisesthegoaloftheAPECSingleWindowCapacityBuildingProjectwhichistodevelopSingleWindowsystemswithineachAPECmembereconomyby2020.Tothisend,thisRoadMapshowstheactivitiesrecommendedtomoveforwardwiththisinitiativeinanappropriatetimeframe.AsPapuaNewGuineaispartofAPEC,wefeltitappropriatetoalignourRoadMapwiththe‘APECSCCPSingleWindowRoadmap’forestablishingandimplementingaSingleWindow.

Inaddition,asPapuaNewGuineaishostingAPECin2018,itisthoughttobeverybeneficialtoreporttotheAPECSingleWindowCommitteethatthePNGSingleWindowjourneyhaswellstartedbeforetheendof2017-thisisreflectedintheRoadMap.

TheRoadMaphasbeenproducedafteranassessmentofourfindingstakenfrommeetingsandquestionnairestheteamhaveperformedwithPNGgovernmentagenciesandprivatecompanies/associations.

Thissectionisdividedinto11(eleven)sub-sectionsasfollows:

o PoliticalMandateo LeadAgencyo FurtherStudyandProjectPlanningo Stakeholderengagemento BusinessCaseo Governanceo Legalo SystemDesigno Implementationo PostImplementationo PNGSingleWindowRoadMapandPlan

6.2. PoliticalMandate

• EstablishpoliticalcommitmentencouragedbyDepartmentofTradeand

perhapsTreasury• Identifyandassignaleadagency(e.g.Customs)

• EstablishtheeCommerceLawtoallowelectonictrading


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6.3. LeadAgency

• ObtainaProjectSponsoraschampiontheProject-couldbeDeptofTradeorTreasury(thelatteronbehalfofCustoms)

• Customstobeleadagency–ithassufficientresources,financialandtechnical

• Ensuretheleadagencyandtherelevantstakeholdershaveeffectivefinancialmanagementpoliciesinplace

• Ensuretheleadagencyestablishesstronglinkswithindustry• Ensuretheleadagencyestablishesstronglinesofcommunicationwith

othergovernmentagencies• Establishaheadsofagencymandateandsteeringcommittee• Identifytheroleoftheleadagencyinmanagingprivatesectorvendors

6.4. FurtherStudyandProjectPlanning

• Wehaveinvestigatedsystemsinothereconomies–Asia,APECand

ASEAN• Wehaveundertakenanenvironmentalscan• Referencecapacitybuildingprogrammeswhenidentifyingareasthat

willrequirecapacitybuilding

• Wehaveidentifiedimpactsandrisks

• Stakeholdershavebeenidentifiedwithimpactanalysis

• TheFeasibilityStudyprovidesoutcomesthatwillassistindeterminingthevalueinproceeding

• Conductcost/benefitanalysis

• Recommendationsareinplaceformovingforward

6.5. Stakeholderengagement


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• ObtainstrongandformalcommitmentfromgovernmentdrivenbyDepartmentofTrade

• Obtainstrongcommitmentfromindustry

• Developaneffectivecommunicationstrategytoensureearlyandongoinginvolvementandsupportfromallstakeholders

• Identifystakeholderresponsibilitiesandliabilities

6.6. BusinessCase

• Identifyandquantifybenefits,manageissues,mitigaterisks• Identifyintent(Vision,Mission,BestPractice,Scope)

• Establishfundingrequired

• Identifypotentialsourcesoffunding(Public,Private,PPP)

• Determineexpectedbudget

• Identifyavenuesofcostrecovery

• Establishkeymilestone,timeframesandprojectstages

• Establishbusinessbuy-in,collaborationandsupport

6.7. Governance


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• Ensuresustainabilityofproject• EstablishaSingleWindowagencycommitteeandsub-committeeandincludeprivatesector

stakeholderswhererequired

• Establishprotocol for engagementandparticipationofprivate sector stakeholders for thedurationoftheproject

• Ensureaccountabilityismaintained–Stagegates

• Establishaprojectmanagementframework

• Identifyandmanagerisksandissues

6.8. Legal

• CurrentlegalenvironmenthasnoprovisionforeCommerce

• Potential legislative changes include eCommerce Law, Executive OrdersandMOA’s

• Limitationshavebeenidentified

• EstablishthelegalauthorityoftheleadagencyandparticipatingagenciesusingforexampleaMemorandumofAgreement

• Establishservicelevelagreementswithstakeholders

• Establishguidelinesforthedelegationofpoweranddecisionmaking• Considerthe issueofprivacyandconfidentiality inregardtothesharing

of information between agencies and including industry includingestablishingsecurityarrangements.Aligntointernationallegalprinciples.Consider legislating the adoption of international standards e.g. WCO Data ModelincorporatedintotheSecurityandAccountabilityforEveryPort(SAFE)Actof2006

6.9. SystemDesign

• Undertakerelevantbusinessprocessmodelling


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• Consider “as is” (current) and “to be” (future) single window

environments• Identifyuserrequirements

• Worktowardsrationalisation,standardisationandharmonisation

• EnsureefficientandcosteffectiveITplatforms

• Establishanexpectedtimeframefordelivery• Incorporatesystemsecurityrequirements• Establishstrongbusinessowners• Aligntointernationalstandardsandinstruments

6.10. Implementation

• Overseeandfacilitatesystembuild• Determinetransitionalprocedures(e.g.newsystemrunning

simultaneouslywithlegacysystem)• Conductusertraining• Providestafftrainingandclienteducation• Implementabroadcommunicationsstrategye.g. factsheets,workshops

andseminars• Provideadequateusersupportincludingahelpdeskfacility

• Undertakecapacitybuildingactivities

• Reportontheprogressoftheimplementationprocess

• Allocatesufficienttimeandresourcesforeffectivetrialsandpilotprojects

• Ensureopenpublicationofregulationsandrequirements

6.11. PostImplementation

• Reviewtheprogressatregularintervals/stagegates• Assesswhethertheprojectwilldelivertheexpectedbenefitsandwillachievetheintent• Conductcost/benefitreturnanalysis


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• Measureoutcomesagainstestablishedsuccesscriteria• Ensureongoingstakeholderengagement• Maintainongoingcommunicationwithkeystakeholders• Establishmaintenanceprocedures• Establishapostimplementationdecisionmakingbodytoconsiderstakeholderrequestsfor

updates,submissionsandchanges

6.12. PNGSingleWindowRoadMapandPlan

Sub-sections6.2to6.11explaintheseparatecomponentsoftheSingleWindowRoadMap.Whencombined,theRoadMapshowsacomprehensiveplanfortheestablishmentandimplementationofthePNGSingleWindow(seebelow).

AnindicativetimeframeplanfortheimportantstagesofthePNGSingleWindowprogramme(coveringthenext12months)isalsoattached.

Documents

COMPONENT 3 Singe Window Feasibility Study€¦ · Produced by Cardno EMG, Belgium - TA Team to TRA2, June 2017 For further information visit: or contact the Trade Division