Compliance Training in the #MeToo Era · The 2018 Ethics & Compliance Training Benchmark Report • Conducted by an independent research company, collected anonymously − 1264 total

Copyright © 2018 NAVEX Global, Inc. All Rights Reserved. | Page 0

Compliance Training in the

#MeToo EraPresented by

Ingrid Fredeen | VP Training & Content

Copyright © 2018 NAVEX Global, Inc. All Rights Reserved. | Page 1www.navexglobal.com

Ingrid FredeenVice President, Training and Content, NAVEXEngage

Ingrid Fredeen, J.D., NAVEX Global’s Vice President of Online LearningContent, has been specializing in ethics and legal compliance trainingfor more than 20 years. She has been the principal design and contentdeveloper for NAVEX Global’s online training course initiatives. Prior to joining NAVEX Global, Ingrid worked both as a litigator with Littler Mendelson and as in-house corporate counsel for General Mills, Inc.

Presenter


Agenda

• #MeToo Alters the Ethics & Compliance Landscape

• Program Maturity & Improved Outcomes

• How to Improve Your Training Program

• Q&A


Statistical SnapshotThe 2018 Ethics & Compliance Training Benchmark Report

• Conducted by an independent research company, collected anonymously

− 1264 total respondents for full program questions

− 801 training program decision makers and influencers

• Respondents includeJob Function• 36% Ethics & Compliance• 20% HR• 9% Legal• 7% Internal Audit

Job Level• 12% C-Level Executives• 42% Senior Managers or Directors• 33% Other Management• 13% Non-Management

Company Size• 39% Small (<500 employees)• 32% Medium (500 – 5,000 employees)• 29% Large (more than 5,000 employees)

Role in Ethics & Compliance Training Decisions• 49% Decision Maker• 51% Influencer / Advisor


#MeToo Alters the Ethics & Compliance Landscape

2018 NAVEX Global Training Benchmark Report


Survey QuestionHow have you changed your harassment training program in the wake of the #MeToo movement?


Training is Most Effective Vehicle for ChangeTraining Prevents Misconduct and Ethical Violations


Dominating News CyclesEthics & Compliance in the News

• Sexual harassment

• Bribery & corruption

• Data privacy


Survey QuestionWhat harassment issue do you feel is most pressing to address in your organization?


Why Organizations Invest in Ethics & Compliance ProgramsAn Ethical Workplace Culture is Essential


How Organizations Define An Ethical CultureEthical Workplace Cultures Are Open and Inclusive


How to Secure a Culture of Ethics & RespectExecutive Buy-in Critical to Driving Cultural Change


• The #MeToo movement is having an impact on E&C training

• Organizations more clearly understand the importance of culture and it is again the top training program objective

• Training is the most important tool to help drive culture

• Executive buy-in and commitment to program goals is essential to success

Training is the Must Have For a Successful Program Ethics & Compliance Program Goals and Activities


Program Maturity and Improved Outcomes



Program character and performance Ethics & Compliance Training Program Maturity

• Defined by:

− An ability to assign training based on risks, roles, priority, topics, location and language

− Dedicated budget that allows for multiyear program planning that enables training cadence, repetition and adaptation to cultural and regulatory changes


Program Sophistication Pays OffMature Programs See Improved Outcomes


A Risk-Based Approach Allows Organizations to Prioritize and PlanMature Programs Assign Courses Based on Risk


Anticipated Training Topics Over the Next Three YearsMature Programs Track Training Topics to Current Events


100 Percent of Advanced Programs Train Senior Leaders and ManagersMature Programs Train More Learner Audiences


Information Sources Used to Inform Program DecisionsMature Programs Monitor Regulations to Drive Strategies


Mature Programs Are Sophisticated and AdaptiveProgram Maturity Tied to Positive Outcomes

• Program maturity drives superior results and performance

• A risk-based approach allows for topic prioritization, broader coverage of topics, audience targeting, and optimizing seat time

• Organizations with mature programs train everyone -employees, leadership, third parties and the board

• Mature programs monitor regulations to inform programs and adapt to changes in cultural expectations


Survey QuestionTo advance program maturity, which of the following are you likely to pursue in the next 12 months? [Select all that apply]


How to Improve Your Training Program



Build a Strong Culture of Ethics and RespectHow to Improve Your Training Program

• Tone from the top and executive buy-in, leading by example

• Look to multiple sources, including regulations and internal reporting (hotline and incident reports), to inform program

• Compare to industry colleagues with our benchmark report data

• Measure learning retention – not just at time of training but later with micro-learning and quizzes

• Use your own program data to inform your program and strive for continuous improvement


Focus on Behavior More Than KnowledgeHow to Improve Your Training Program

• Train to change behavior and recall more than the letter of the law

• Reinforce cultural norms and ethical decision-making with relevant topics and interactive, realistic scenarios

• Reiterate lessons learned through multiple channels to ensure behavior expectations are known


Reinforce Training Over TimeHow to Improve Your Training Program

• Support and sustain lessons learned with continuous flow of positive and motivating messaging

• Model, encourage and demonstrate consistent behaviors via multiple learning channels

• Deploy your code of conduct, physical and digital posters, company communications, micro learning and full length training courses

• Educate, refresh and reiterate

• Invest in high-quality training options


Q&A & Additional Resources

2018 Ethics & Compliance Training Benchmark Report


Additional Ethics & Compliance Training Resources

• Definitive Guide to Ethics & Compliance Training: https://www.navexglobal.com/en-us/resources/definitive-guides/definitive-guide-ethics-compliance-training

• Online Training Tools and Thought Leadership: https://www.navexglobal.com/en-us/products/online-ethics-compliance-training

• Online Training Courseware Library: https://www.navexglobal.com/en-us/products/online-ethics-compliance-training/learning-courses

• By The Numbers: Making the Case for Employee Compliance Training: www.navexglobal.com/en-us/resources/numbers-making-business-case-employee-compliance-training

• How to Create a Multiyear Compliance Training & Communications Plan in Seven Easy Steps: http://www.navexglobal.com/en-us/resources/how-create-multiyear-compliance-training-communications-plan-seven-easy-steps

https://www.navexglobal.com/en-us/resources/definitive-guides/definitive-guide-ethics-compliance-training

https://www.navexglobal.com/en-us/products/online-ethics-compliance-training

https://www.navexglobal.com/en-us/products/online-ethics-compliance-training/learning-courses

http://www.navexglobal.com/en-us/resources/numbers-making-business-case-employee-compliance-training

http://www.navexglobal.com/en-us/resources/how-create-multiyear-compliance-training-communications-plan-seven-easy-steps


Questions


Presented by:

Ingrid Fredeen,Vice President, Training and Content, NAVEXEngage

Thank You

Documents

Compliance Training in the #MeToo Era · The 2018 Ethics & Compliance Training Benchmark Report • Conducted by an independent research company, collected anonymously − 1264 total