Compliance – Shared Learning

Louise Ward

Overview of Network Rail

Why manage safety ?

Approach

Compliance BasedOn paper

Process basedHigh risk

Low investmentNo real change

EmbeddedIn the businessPeople based

High riskHigh investment

Delivers real change

Making a Difference

Safety Performance

Starting Point

Incident causation

Making the most of opportunities

Making it work

• Keep it simple

• Involve everybody

• Communicate!

• Visible felt leadership

• Feedback mechanisms

– Consider anonymous / whistleblowing options

– Follow up everything and feedback

– Apply a ‘fair culture’ model

• Manage expectations

Monitoring

Where we are going

Are we there yet ?

Shared Learning