The Journey from“TRUST US” to Data Driven

2005

2008

2009

2011

2013

2014

2007

2006

2010

2012

2014

Completed FirstCity Strategic Plan

28

Big Picture

CASCADE OF COUNCIL INFLUENCESTARTING WITH THE ON-BOARDING PROCESS….

PLAN

NING

ACTIVITY

PLAN

NING

ACTIVITY

EXECUTION

ACTIVITY

EXECUTION

ACTIVITY

Strategic Plan5 Yr. View

BFO 2015/2016

ELECTIONS

On Board

2013 2014 2015 2016

2013 Budget 2014 Budget 2015 2016

BFO Programs & Initiatives BFO Programs & Initiatives

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Strategic PlanIssues Based Strategic Planning

STRATEGIC WORK & ANALYSIS – ISSUES BASED PROCESS:

STRATEGIC PLAN (5 YEAR HORIZON):

• Implications, Conclusions, Challenges, Advantages, Priorities• Define Issues to be addressed in Strategic Objectives

• Outcomes – highest level focus areas• Strategic Objectives – 8-12 per Outcome, helps achieve Outcome

• Linkage, Metrics & Targets – tied to Strategic Objectives

ENVI

RO

NM

ENTA

L SC

AN

2015/16 CITY STRATEGIC PLAN DRIVEN BY CITIZEN,COUNCIL AND STAFF INPUT & PRIORITIES

Citizen Input & Priorities• Citizen Survey• Focus Groups/Outreach• Boards & Commissions• City Plan • Citizen Priorities

Council Input & Priorities• Community

Concerns• Retreat Priorities

Organizational Priorities• Economics & Financials• City Plan & Master Plans• Emerging Trends / Issues• Infrastructure Issues• Workforce trends• Metrics

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The Journey from“TRUST US” to Data Driven

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Where are you in your journey?

A. Stuck in the basementB. Climbing slow & steadyC. Two steps at a timeD. On the rooftop

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Stuck

 in th

e bas

emen

t

Climb

ing slo

w & 

stead

yTw

o step

s at a

 time

On th

e roo

ftop

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Breakout Session

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Talk about where you are in your journey, and what’s keeping you from moving ahead.

Creating Change

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Eight Step Process (John Kotter)1. Sense of Urgency2. Guiding Coalition3. Vision and Strategy4. Communicating the

Change Vision5. Empower Broad-Based

Action6. Short-Term Wins7. Consolidating Gains &

Producing More Change8. Anchoring New

Approaches in Culture

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The Toolbox

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Public Engagement Plan

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Some Of Our Tools - Public

• Social Media• FB/Twitter/Instagram• Idea Lab• Textizen• Citizen Survey• CityWorks• CSU Center for Public

Deliberation• Fcgov.com• Board & Commission “Super

Issue” Meetings• Open Book• Open House

• Access Fort Collins• Email Transparency Project• Road Shows• Cable 14• Soapboxes• Press Releases• Dashboard• City Manager’s Monthly Report• Subscriptions• CityNews• Web polling

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Some Of Our Tools - Internal

• Leadership Teams:• Executive Lead Team (weekly)• Strategic Issues Team (quarterly)• Leadership Link (bi-monthly)• All Supervisors (bi-annually)

• Citynet• Focus Groups• Issues & Answers• Chatter• Email• Posters in bathroom stalls• City Manager Video Messages• FortShorts

• Cross-Functional Teams:• BFO Teams• Innovation Team• Employee Committee• Safety & Wellness Team• Sustainability Team• Performance Excellence Teams

(customer service, strategy, employee engagement, continuous improvement)

• Events:• Employee Recognition• Summer Picnic• Holiday Party

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Public Engagement In Action

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COME TO US WE COME TO YOU EASE OF USE INNOVATIVE TRANSPARENCY

Come to Us

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We Come to You

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Ease of Use

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Innovative Transparency

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What’s your favorite method of outreach?

A. Formal meeting (the more ties the better)

B. Community meeting (Cup o’ Joe and a handshake)

C. Wired up (Smartphones and Facebook)

D. Why should I care? (Sit alone in my office with the lights off)

45

Form

al me

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 (the

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Smart

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Why

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Breakout Session

46

What challenges have you faced when it comes to community outreach?

Moving Forward

47

Questions?

48

How effective was this presentation?

A. I see the light!B. Very helpfulC. OKD. At least I got a napE. Can I get a refund? 

49

I see

 the l

ight!

Very 

helpf

ul OKAt

 least

 I got

 a na

pCa

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fund?

 

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