Complaints Handling - Good Practice Advice and Tips from

Complaints handling:good practice advice and

tips from the experts

COMPLAINTS DEPT.

We’re open

http://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwiGuYyu8OrPAhVI2GMKHZoJB5gQjRwIBw&url=http://www.clipartkid.com/clip-art-of-paper-pile-cliparts/&bvm=bv.136499718,d.cGc&psig=AFQjCNF8iP03dsRZpETnVbr5DE3p5P16sQ&ust=1477104196685940

http://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwiGuYyu8OrPAhVI2GMKHZoJB5gQjRwIBw&url=http://www.clipartkid.com/clip-art-of-paper-pile-cliparts/&bvm=bv.136499718,d.cGc&psig=AFQjCNF8iP03dsRZpETnVbr5DE3p5P16sQ&ust=1477104196685940

https://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwjAuMDp4urPAhVC6mMKHW8iDJ8QjRwIBw&url=https://www.pinterest.com/pin/432556739180175300/&bvm=bv.136499718,d.cGc&psig=AFQjCNHPMumGNc8VT-rgvi18WhhweODdTA&ust=1477099540121124

The tiered approach

http://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwjWodnrzcHLAhWBJaYKHfoLC5YQjRwIBw&url=http://www.abc.net.au/news/2011-10-13/vic-communities-unhappy-with-bushfire-refuge-trial/3570346&bvm=bv.116636494,d.dGY&psig=AFQjCNFZlwe82YbWayJXfdhaVhwsedo_zA&ust=1458094048435404

http://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwiLl735zcHLAhWmGaYKHWSPDbAQjRwIBw&url=http://www.heraldsun.com.au/leader/east/yarra-ranges-councillor-fiona-mcallister-slams-8216horrific8217-bushfire-management-overlay-restrictions/story-fngnvlxu-1226698332191&bvm=bv.116636494,d.dGY&psig=AFQjCNFZlwe82YbWayJXfdhaVhwsedo_zA&ust=1458094048435404

http://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwi7yqqwzsHLAhVn6aYKHVNBBisQjRwIBw&url=http://www.starweekly.com.au/news/sheriffs-operation-nets-300k-from-melton-drivers/&bvm=bv.116636494,d.dGY&psig=AFQjCNGCy-yUm2QIsZOueWQ_4otocdzd4A&ust=1458094163893782

We got nowhere. We’d go through every department and we’d just get pushed around. Former resident

More information:

www.ombudsman.vic.gov.au/Publications

www.education.ombudsman.vic.gov.au

http://www.ombudsman.vic.gov.au/Publications

http://www.education.ombudsman.vic.gov.au/

Documents

Complaints Handling - Good Practice Advice and Tips from