To print of more of these leaflets you must:-

Go to ‘FILE’ and the print option – Ensure to action the following before clicking main print icon.

1. Under Settings – In the dialogue box under Print, choose ‘custom range’ and then type in 2,3‘ (This will then only print pages 2 & 3)

2. Choose ‘Print on both sides flip on short edge’

3. Ensure paper orientation is set to ‘portrait’

Click ‘PRINT’

Comments and SuggestionsIf there is something you want to say about the service we provide,

please let us know. We pride ourselves in listening and welcome your feedback. You can complete the online patient survey located

on the front page of the surgery website at www.southsaxonhousesurgery.nhs.uk

You can write to us or put your view face to face, we also have a suggestions box located in the patient waiting room.

Complaints ProcedureIf you have a complaint to make regarding the services we offer, please write to or arrange a meeting with our practice manager

Mrs Georgina Cooke. A copy of our complaints procedure is available on the practice website alternatively you can request a

patient complaints advice leaflet from the reception. All complaints will be treated as confidential. If you are not satisfied with the way in which the practice has dealt with your complaint, you may wish

to contact the Hastings and Rother NHS Clinical Commissioning Group at

www.hastingsandrotherccg.nhs.uk

Useful Telephone NumbersSouth Saxon House Surgery………………………………....01424 717386Health Visitor……………………………………………………….01424 756050Conquest Hospital………………………………………………..01424 755255Bexhill Hospital…………………………………………………….01424 730077St Michaels’s Hospice…………………………………………..01424 445177Social Services………………………………………………………0845 601 0664Sussex Police………………………………………………………..0845 607 0999Hastings Carers…………………………………………………….01424 717931Cruse Bereavement Care………………………………………01732 353 575Hastings and Rother Substance Misuse………………..01424 720088Emergency Dental Service…………………………………….01424 850792

South Saxon House Surgery

4 Whatlington Way, St

Leonards-On-Sea TN38 9TETel: 01424 717386Fax: 01424 461799

www.southsaxonhousesurgery.nhs.uk

Dr R Ghani (Female)MBBS MRCGP MRCOG

DFFP

Surgery Opening HoursMonday 08:00 – 18:00Tuesday 08:00 – 18:00

Wednesday 08:00 – 14:00Thursday 08:00 – 20:00

Friday 08:00 – 18:00

Welcome To the PracticeWe are a single handed practice

based in St-Leonards-on-Sea. Our aim is to provide a friendly,

welcoming and safe environment

for all our patients

whilst also providing a high level of up-to-date

clinical care.We are

pleased to accept

patients from within our

practice area.

Our Responsibility to YouTo provide a welcoming and safe

environment for all our patients and to adhere to strict rules around

confidentiality at all times. We aim to provide high levels of up-to-date

clinical care

Your Responsibility to UsLet us know if you change your

name, address or telephone number. Do not miss booked

appointments. Please be aware that the phone lines will be busy during the early morning; please call after

2pm regarding test results and other non-urgent matters. Test results

take time to reach us, so please do

not ring before you have been asked to do so. Enquiries about tests

ordered by the hospital should be directed to the hospital, not the

practice. Take responsibility for your own health and for that of your

children

Violent and Abusive PatientsThe NHS operates a zero tolerance policy with regard to violence and

abuse. The practice has the right to remove violent patients from the

patient list with immediate effect, in order to safeguard practice staff,

patients and other persons. Violence in this context includes actual or threatened physical behaviour or

verbal abuse which leads to fear of a person’s safety

Repeat PrescriptionsPatients on regular medicines

may request them on a monthly basis without the need

to be seen. The doctor will discuss with you how often you need a doctor or nurse check-

up depending on your individual circumstances. Your

medication will go on a computerised request list that will be printed for you. Please mark what you need and leave the slip at the surgery at least two working days before you

require your medication.

You can now also order your repeat medications online, please enquire at reception

regarding patient online access. This only applies to the items that appear on your repeat

request slip.Please note that requests for

repeat medications will not be taken over the telephone

Any requests put through the letter box will not be picked up

until the next working day. Therefore any repeat

prescription placed through the letter box over a normal

weekend will not be ready until the Wednesday

The Practice Staff

Nurses/HCAs

The practice is fortunate enough to have an experienced team of Nurses. They perform immunisations, dressings and give advice on preventative care. They run clinics to help

our patients with asthma, diabetes, blood pressure,

cholesterol, weight management and smoking

cessation advice and support. They also provide travel advice

and perform travel immunisations. The health care

assistant assists the practice nurses with routine work such as taking blood, heart tracings

and some vaccinations.

Administration

Mrs Georgina Cooke is the Practice Manager and runs the

administrative side of the practice. If you are concerned about any

aspects of the care you receive in the practice, or have any

suggestions, please contact the Practice Manager to arrange an

appointment to discuss your suggestions/concerns

Community Team

We are supplied in the community by a large team of district nurses, a community matron, health visitors and Macmillan nurses. Should you

require a visit by a community nurse please contact the surgery who will

arrange it for you.These staff are not based or employed by the practice.

Care Data Extraction

Under the Health and Social Care Act 2012. NHS England has the

power to direct the HSCIC to collect information from all providers of NHS care. The General Practice Extraction Service (GPES) will be

used to extract GP data each month. You have the right to prevent

confidential information about you from being shared or used for any purpose other than providing your

care. If you do not want information

that identifies you to be shared outside your GP practice, please visit your surgery to make a note of your

request in your medical record.

Access to InformationAll patients are entitled under the Data Protection Act (1998) and the Access to Health Records Act 1990 to check any data

concerning them, held in their medical records and on computer. Any requests should be made in writing to the

Practice Manager. Copies of the records can be provided for a small charge. We are registered with the Data Protection

Agency. If you have any questions regarding Data Protection, please contact the Practice Manager.

Confidentiality/ Access To Patient DataConfidential patient data will be shared within the practice health

care team and with other care professional’s to whom you are referred for care. Confidential patient data may also be required for

the broader purpose of public health, the provision of health care services, teaching and training. Data disclosed will be kept to the

minimum required to serve the purpose and if possible will be anonymised before disclosure. Confidential and identifiable patient information will not be disclosed otherwise without explicit consent

unless:1. It is a matter of life and death or serious harm to you or to

another individual.2. It is overwhelmingly in the public interest to do so.3. There is a legal obligation to do so.

In all of these circumstances only the minimum identifiable information may be revealed to someone with a legal entitlement to

access the data for that purpose.All individuals with access to your data have a professional and/or contractual duty of confidentiality. This means that all staff at the

practice are aware of the importance and legal implications of maintaining confidentiality for all patients. Anything you discuss with a member of staff be that a doctor, nurse or receptionist, will remain

confidential. If you are concerned about any of the ways in which your confidential data is accessed, further information is available

from the Practice Manager. You are entitled to register an objection, which will be respected if this is possible.

Freedom of InformationThe Freedom of Information Act 2000 obliges the practice to

produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice makes routinely available on

written request from our practice manager.