Francis JoseH. no. 64/1500, Murickan house, Udaya Nagar, Kathrikadavu, kaloor, cochin- 682017.

27th September, 2014

Customer Service Centre ManagerPhilips Electronics Service Centre India LtdMG Road, Ravipuram, Cochin – 682035.

Sir,

Subject: Replacement request for faulty vacuum cleaner.

I had purchased a PHILIPS FC 8198 vacuum cleaner from QRS retail outlet in MG Road on 2/8/2014. The very next week after purchase, it seemed to be overheating and switching off by itself when in use for an extended period of time. So I called the service centre and got it checked with your technician. He checked thoroughly and specified a defect with the piece. It was assured to me that the product will be repaired within two day’s time but the same was repaired only after a week. Needless to say that I was really disappointed with the way he handled everything, the product started malfunctioning again and the technician stopped responding to my calls. This was taken to the service centre twice and the problem still persists.

The product carries 2 years replacement warranty and the reason I am writing this letter is to clearly state that I am not interested in getting my product repaired, rather, I demand a new piece in replacement. I have been your customer for the last 5 years and this is the first time that I have been so disappointed with any of your products. I am enclosing copies of the Receipt and the Warranty Card for immediate action and anticipate the piece replaced within this week.

Waiting for your reply.

Yours sincerely

Francis (Signature)

Encl.: 1. Copy of Receipt 2. Copy of Warranty Card