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USAp: 800.500.8687f: 678.969.9201
Asiap: 852.2156.9788f: 852.2156.9166
Canadap: 800.465.1890f: 905.607.2935
COMPETITIVE ADVANTAGEFineLine Technologies is the industry leader in speed, service, and innovation.
Expertise & Growth FineLine Tech Competitor 1 Competitor 2 Competitor 3- Owns & operates all facilities
- 99% of all sales are for apparel trim items
- Opening new locations
- Owns some, but partners with many
- 21% of all sales are for apparel trim items
- Closing locations globally
- Owns some, but partners with many
- 23% of all sales are for apparel trim items
- No growth in last 2 years
- Owns U.S. locations, but partners overseas
- 40% of all sales are for apparel trim items
- No growth
Speed & Innovation FineLine Tech Competitor 1 Competitor 2 Competitor 3- Online ordering system is also production system
- Visibility to supply chain through FastTrak
- Turn times are 24-48 hours
- Online ordering system is also production system
- Visibility to supply chain through ordering system
- Turn times are 3-6 days
- Three separate ordering systems not tied to prod.
- No visibility to supply chain through any system
- Turn times are 5-7 business days
- Ordering system not connected to production
- No visibility to supply chain through any system
- Turn times are 7-10 business days
Customer Service & Account Management FineLine Tech Competitor 1 Competitor 2 Competitor 3
Take a look below at how FineLine stacks up against, and blows away, the competition.
- Vendors helped by CS rep
- Vendors assigned account manager
- CS has 2-hour response timeframe standard
- CS has same-day problem resolution standard
- Vendors sent to Help Desk
- Vendors not assigned account manager
- CS has 24-hour response timeframe standard
- CS has no problem resolution standard
- Vendors sent to Help Desk
- Vendors not assigned account manager
- CS has no response timeframe standard
- CS has no problem resolution standard
- 2 CS reps in Los Angeles
- Vendors not assigned account manager
- CS has no response timeframe standard
- CS has no problem resolution standard
