COMPETENCY BASED JOB ANALYSIS AND PERFORMANCE MANAGEMENT OF NON-MEDICAL STAFF AT APOLLO HOSPITALS, DHAKA

8/12/2019 COMPETENCY BASED JOB ANALYSIS AND PERFORMANCE MANAGEMENT OF NON-MEDICAL STAFF AT APOLLO HOSPIT

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Tbis rjpart bes ojj` prjperjd nar pertiem numnimmgj`t an 54 wjjhs i`tjr`sbip pjriad narGOE pralreg. Arleìzetiaèm ettecbgj`t. Duri`l tbj arleìzetiaèm ettecbgj`t

pjriad tbj rjpart ègjd Cagpjtj`cy Oesjd a! Eè"ys#s e`d Vj$%a$ge`cj&eè'jgj`t a% @a`(&jd#ce" )te%%et Epa""a Basp#te"s* D+e,e.-wes essil`jd oGr. Djoesbisb !ebe" D#G$%& 'j() et E%D 'Epamma %aspitems Dbehe) e`d eppra*jd

o i`stitutia` supjr*isar !jd Emeglir +ener et ,OE " - i*jrsit an Dbehe.

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Es oji`l a`j an tbj oilljst baspitems i` Oe`lmedjsb" Epamma %aspitems Dbehe is et tbjnarjnra`t an gjdicem tjcbàmal e`d j(pjrtisj e`d pra*idjs e cagpmjtj re`lj an tbjmetjst dielàstic" gjdicem e`d surlicem necimitijs nar tbj cerj an its petij`ts. Tbjbaspitem is be*i`l emm tbj cberectjristics an e warmd$cmess baspitem witb widj re`lj ansjr*icjs e`d spjciemists" juipgj`t" / tjcbàmal" egoij`cj e`d sjr*icj uemit.

Out tbj uemit an e baspitem sjr*icj is àt djni`jd o tbj eppjere`cj an its necimit.&etbjr tbj sjr*icj uemit djpj`ds garj a` tbj si`cjrit an tbj baspitem e`d its buge`rjsaurcjs ta sjr*j tbj petij`ts.

,` Oe`lmedjsb" tbj bjemtb cerj sjctar is àt jt dj*jmapjd. E merlj ùgojr an pjapmjla eoraed nar trjetgj`t duj ta maw uemit an gjdicem necimitijs i` Oe`lmedjsb. E`dtbj gei` terljt gerhjt an Epamma %aspitems Dbehe is tbj pjapmj wba we`t ta ljt warmdcmess trjetgj`t i`sidj tbj cau`tr witb ennardeomj cast.

Ta j`surj tbj prapjr custagjr setisnectia`" tbj baspitem geèljgj`t bes ta jgpmatbj rilbt pjapmj i` rilbt pmecj. 6riar ta tbis e djteimjd ao Eèmsis is emgast jssj`tiem.?itb +ao Djscriptia`s e`d e sapbisticetjd +ao 3*emuetia` sstjg" geèljgj`t wimm

oj eomj ta rjcruit e`d djtjrgi`j pe mj*jms ojttjr" djtjrgi`j tbj tpjs an treiì`l tbjbaspitem stenn sbaumd la a` e`d be*j e oesis ta eppreisj tbjg. +ao Djscriptia`snurìsbjd o ousi`jss uìts erj currj`t e`d eccuretj sa tbet tbj +ao 3*emuetia`j(jrcisj wimm praducj tbj djsirjd autcagj. ?itb prapjr +ao dacugj`tetia`" %& wimm

oj eomj ta i`tjlretj tbjir iìtieti*js tawerds tbj pjrsaèm e`d cerjjr dj*jmapgj`t an

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jgpmajjs. #rjetjr arleìzetiaèm jnnicij`c ce` oj j(pjctjd wbj` j*jra`j is cmjereoaut tbjir ramjs" rjspa`sioimitijs" e`d eccau`teoimitijs ta tbj agpe`.

Es , wes jgpmajd es i`tjr`jj i` %& djpertgj`t an Epamma %aspitems Dbehe" , bed ta

cagj i` e cmasj ca`tect ta tbis carj %& pracjss. Tbj djpertgj`t ema`l witb tbj wbamjbaspitem is i` its jgoraìc stelj. Tbjrj wes e mats an erje stimm u`j(pmarjd. Out es e`jnnjcti*j e`d jnnicij`t +ao Eèmsis is tbj prjrjuisitj an tbj j`tirj %& ccmj" ,djcidjd ta stert warhi`l ao +ao Eèmsis. %jrj , usjd cagpjtj`c oesjd +ao Eèmsise`d 6jrnarge`cj Geèljgj`t stmj u`djr tbj supjr*isia` an Gr. Djoesbisb !ebe"D#G : %&. Es , wes e`d stimm eg àt sa negimier witb tbj mitjreturj" it pra*idjd gjwitb e lrjet mjerì`l appartuìt. Et tbj segj tigj i` caursj an prjperi`l tbj +aoDjscriptia`" e lj`jrem negimierit witb baspitem apjretia` witb its di*jrsinijd warhnarcj caumd oj rjcalìzjd. Tbj erjes" tbet `jjd igpra*jgj`t" ce` emsa oj eddrjssjd.

Oji`l rjmeti*jm `jw arleìzetia`" Epamma dajs àt be*j e` stud es sucb" wbicbwaumd bjmp tbj baspitem ta dj*jmap %& !tretjl nar tbj ojttjr rjcruitgj`t e`drjtj`tia` scbjdumj. !a , tbi`h tbis rjpart wimm bjmp tbj arleìzetia` es wjmm es tbj %&djpertgj`t ta idj`tin maapbamjs e`d igpra*j pjrnarge`cj. E`d et tbj segj tigj ,wimm oj eomj ta u`djrste`d tbj %& precticjs i` tbis i`dustr e`d arleìzetia` nrag ecmasj pai`t an *ijw.

, ojmij*j tbet e ojttjr u`djrste`di`l an tbj +ao Djscriptia` e`d +ao !pjcinicetia`waumd bjmp %& pamic e`d djcisia` gehjrs ta igpmjgj`t pralregs teimarjd ta

arleìzetia`>s `jjds e`d e*eimeomj %& uemit es pjrcji*jd o oatb i`tjrèm e`dj(tjrèm custagjrs an %& djpertgj`t. , bapj tbet tbj rjpart wimm pme e ramj" à gettjrbaw sgemm" i` dj*jmapi`l tbj %& precticjs nar pragati`l e`d igpra*i`l tbj %uge`&jsaurcjs e*eimeomj et Epamma %aspitems Dbehe

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Tbj aojcti*j an tbj i`tjr`sbip pralreg is ta j(pmarj rjem minj ousi`jss situetia` ta

ousi`jss lreduetjs sa tbet tbj ce` utimizj tbjarjticem mjerì`l i` tbj rjem minjsituetia`s. ,t bjmps i`tjr`jj studj`ts ta i`tjlretj tbjir naur jers ecedjgic mjerì`lwitb rjem minj ousi`jss praomjgs.


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Tbj scapj an tbj rjpart is migitjd ta tbj `a` gjdicem cetjlar an jgpmajjs i` Epamma%aspitems Dbehe. Tbj gjdicem sidj cagprisjd an a`sumte t 6bsicie`s" 8ursjs e`dperegjdics erj supjr*isjd o tbj Gjdicem !jr*icj Djpertgj`t. Tbj rjpart ca*jrjd tbjedgi`istreti*j sidj an tbj baspitems. Tbj ca*jrjd djpertgj`ts erj Eccau`ti`l /$j $j


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5.:. _jp e`d pe`j" d#sc>ss#a` 2#t+ t+j jgp"ayjjs

6riger e`d sjca`der dete wjrj cammjctjd nar prjperi`l tbis rjpart.6riger dete wjrj cammjctjd i`tjr*ijwi`l tbj jgpmajjs an dinnjrj`tmj*jms an dinnjrj`t nu`ctiaèm erjes. !jca`der dete wjrj cammjctjd nrag*eriaus puomicetia`s" *eriaus dacugj`ts stetjd i` writtj` narg e`d

atbjr pjriadic puomicetia`s.,`tjr*ijws wimm oj ca`ductjd nar tbj pasitia`s wbicb erj i`di*iduem i`èturj. Tbj>rj usuemm an j(jcuti*j cetjlar. Tbj erj an geèljriem

pasitia`s e`d j(jcuti*j pasitia`s.


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Tbj bjemtbcerj !cjèria an Oe`lmedjsb rjsjgomjs tbet an atbjr cau`trijs i` tbj ,`die`suoca`ti`j`t. Tbj i`dustr is e omj`d an la*jr`gj`t e`d pri*etj sjctar necimitijs" witbtbj la*jr`gj`t gjdicem cammjlj baspitems e`d e njw spjciemtijs i`stitutj a` a`j j`d antbj spjctrug e`d e `jtwarh an oesic" priger mj*jm an necimitijs a` tbj atbjr. Tbj

pri*etj sjctar is merljm disarleìzjd" cagprisi`l an e merlj ùgojr an 8ursi`l%agjs" pra*idi`l priger e`d sjca`der mj*jm an bjemtb cerj. Tbjsj 8ursi`l %agjs

erj sj*jrjm migitjd i` tjrgs an re`lj an necimitijs" sjr*icjs e`d juipgj`t. ,` spitj antbjsj drewoechs gast pri*etj necimitijs be*j bilb accupe`c mj*jms" si`cj petij`tsbe*j njw atbjr emtjrèti*js. Tbj uemit an aur gjdicem sjr*icjs is stimm i` ujstia` e`dis stimm i` `jjd an gucb dj*jmapgj`t

,t is emsa nau`d aut tbet tbjrj be*j ojj` jnnarts ta igpra*j tbj bjemtb cerj djmi*jrsstjg i` Oe`lmedjsb. Tbj la*jr`gj`t es wjmm es atbjr à`$la*jr`gj`tarleìzetia`s be*j i`crjesi`lm jgpbesizjd a` tbj uemit an cerj. ,` eccarde`cj witbtbj sulljstia`s an tbj ?armd Oe`h" tbj `jw %jemtb e`d 6apumetia` 6ralreg an tbj

Giìstr an %jemtb e`d


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Ba"y Neg#"y 8_jd C$jscj`t= Basp#te"

Tbis is e gumti spjciemit baspitem witb ;4F ojd e`d e ùrsi`l scbaam" ru` o tbj

i`tjrètiaèm &jd rjscj`t !acijtijs' &jd rass) duj ta mech an niè`ciem rjsaurcjs itcaumd cagpmjtj a`m 10 ca`structia` j(pjct nar gjdicem juipgj`t" petij`t raagnurìsbi`l jtc.Tbj baspitem bes nirst G&, sjt up i` tbj cau`tr. Eppra(igetjm it bes 5000 stenn witb5=0 pbsicie`s 10 erj spjciemists e`d ;95 ùrsjs. Tbj baspitem is jstigetjd ta oja*jrstennjd o 91 $ 40 i` spjcinic erjes. Tbj e*jrelj mj`ltb an ste is C : 7 des.

Te+#$>``jsse &jga$#e" Cj`tj$ 4#g#tjd

Tbis baspitem is currj`tm u`djr ca`structia` e`d is macetjd cmasj ta tbj i`tjrètiaèm

eirpart witb cepecit an 70 ojds pri*etj nar cerdiamal" getjrìt e`d a`camal.,`tjrètiaèm elj`cijs mihj ?%A" -8,3< emsa pme e` igparte`t ramj i` tbjbjemtbcerj sstjg. Tbj ?%A pra*idjs e *erijt an tjcbìcem essiste`cj" suppmijs"juipgj`t e`d tjecbi`l getjriem.Tbj ,`tjrètiaèm j`trj nar Dierrbajem Disjesjs &jsjercb" Oe`lmedjsb ',DD&O)djsjr*js spjciem gj`tia` nar tbj dj*jmapgj`t an A&! i` tbj metj F0s. it is rjcalìsjdes e cj`trj an j(cjmmj`cj tbraulbaut tbj warmd. ,` edditia` ta e bilb ste`derd anrjsjercb i` its nijmd" its eid i` jpidjgic ca tram" treiì l e`d dissjgiètia` ani`nargetia`.

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Tbjrj is e *jr laad patj`tiem nar arparetj %aspitem annjri`l e cagpmjtj re`lj anbilb sjca`der cerj necimitijs. %awj*jr i` tbj rjcj t jers" tbjrj bes ojj` eì`crjesi`l ewerj`jss ega`l tbj gjdicem cagguìt e`d i`*jstars emihj" tbet tbjrj ise lrjet patj`tiem i` bjemtbcerj i`dustr. Es e rjsumt e ùgojr an `jw e`d j(pe`djd

prajcts erj u`djrwe i` dinnjrj`t steljs an j(jcutia`. !agj igparte`t *j`turjs erj esnammaws2

Ca`t#`j`te" Basp#te"a`ti`j`tem %aspitem et #umsbe` $$ is j(pjctjd ta oj rjed nar sjr*icjs o +u`j tbisjer. Tbj prajct i`*am*i`l erau`d ;F.1 gimmia` is oji`l ai`tm igpmjgj`tjd o-ìtjd #raup an Oe`lmedjsb e`d J 6 + %jemtbcerj" Ojrbed" an Gemesie.

);>e$j Basp#te"

410$ojd !uerj %aspitem geèljd e`d ru` o Tbeime`dNs Ougru`lred %aspitem,`tjrètiaèm i` caapjretia` witb macem !uerj %aspitems Ltd ojli`s nu`ctiaì`l i`+u`j. a`structia` an tbj baspitem a` 6e`tbepetb i`*am*i`l e` i`*jstgj`t an 49

gimmia` is `jeri`l cagpmjtia`.

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Egj$#ce` Basp#te" Ca`sa$t#>g

E` Egjrice` pri*etj bjemtbcerj lie`t bes i`*jstjd ;0 gimmia` ta pra*idj spjciemizjdbaspitem sjr*icjs o tbj j`d an tbis jer. Egjrice` %aspitem a`sartiug mmc 'E%L)j`*iseljs usj e`d j(pe`sia` an tbj 50$starj ouimdi`l an Juweit Gaitr %aspitem e`d

atbjr structurjs a` its prjgisjs et !jctar$C i` -ttere" mi`l *ece`t nar tbj mest jilbtjers.Eàtbjr 900$ojd baspitem is mihjm ta apj` o gid$`j(t jer et 8ihuè" -ttere" ai`tmgeèljd o 3scart %aspitem an ,`die e`d +epe $Oe`lmedjsb$


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A*jr twa djcedjs ela" tbj nirst orich wes meid et Epamma bj`èi" tbj nirst carparetjbaspitem i` ,`die. !i`cj tbet gagj`taus de" tbj Epamma #raup bes escj`djd ta e

pasitia` an mjedjrsbip i` bjemtbcerj ecrass Esie e`d eoraed.

Dri*j` o tbj *isia` an its beirge`" Dr. 6.. &jdd" Epamma %aspitems bestre`snargjd tbj me`dscepj an bjemtbcerj i` ,`die. Tbj lraup aw`s e`d geèljs ;7

baspitems i` e`d erau`d ,`die tade.

,t is tbj merljst pri*etj bjemtbcerj pra*idjr i` Esie e`d tbj naurtb merljst i` tbj warmd.,` tbj jers si`cj its gadjst ojli`ì`l" Epamma bes nau`djd *eriaus lraup cagpeìjsta jgpawjr its nmelsbip ca`cjr`" Epamma %aspitems 3`tjrprisj Ligitjd" ta crjetj ebjemtbcerj pawjrbausj tbet bes e mjedjrsbip pasitia` i` j*jr spbjrj an bjemtbcerj itbes j`tjrjd.

?itb ùrsi`l e`d baspitem geèljgj`t cammjljs" pbergecijs" dielàstic cmi ics"

gjdicem tre`scriptia`" tbird$pert edgiìstretia` e`d tjmjgjdici`j" Epamma>s mjedjrsbipstetus j(tj`ds ta emm espjcts an tbj bjemtbcerj spjctrug.Epamma %aspitems #raup is tbjechàwmjdljd mjedjr i` ori`li`l supjr spjciemt warmd$cmess bjemtbcerj ta Esie.

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Tatem 8ugojr an 3gpmajjs a*jr 50000

Tate" @>g!j$ a% )>$'j$#js 970"000 gear B 100"000 giàr

%jert !urljrijs 47"000 $ succjss retj an =7.1

8jura !urljrijs 50"1;7

Tatem 8ugojr an &jèm Tre`spme`ts a*jr 1000

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N#'N#'1 #maoem Gep an Epamma %aspitems e`d Atbjr Arleìzetia`s tbraulb Aut tbj?armd

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Epamma %aspitems Dbehe" e ai`t prajct an Epamma %aspitems 3`tjrprisj Ligitjd e`d!T! %amdi`ls Ligitjd. ,`die$oesjd Epamma %aspitems stertjd its sjr*icjs iÒe`lmedjsb e`d ojcagi`l tbj nirst pri*etj gumti$purpasj necimit i` tbj cau`tr tbetwaumd pe*j tbj we nar ojttjr trjetgj`t an tbj pjapmj. ,t is e 410$ojd supjr spjciemtnecimit paisjd ta djmi*jr ed*e`cjd tjrtier cerj an i`tjrètiaèm ste`derds ta tbj

pjapmj an Oe`lmedjsb. Epamma %aspitems Dbehe is tbj necimit tbet waumd oj eomj tadjmi*jr ed*e`cjd tjrtier cerj an i`tjrètiaèm ste`derds tbraulb e warmd$cmess sjr*icjet e` ennardeomj pricj i` tbj cau`tr.

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Tbj baspitem" ouimt et e cast an -!;1 gimmia` a` naur ecrjs an me`d et 6mat 75" Omach3" Oesbu`dbere &jsidj`tiem Erje" is e ai`t$*j`turj prajct an ,`die` Epamma %aspitems3`tjrprisj Ltd e`d !T! %amdi`ls Ltd.

Tbj %aspitem is et tbj narjnra`t an gjdicem tjcbàmal e`d j(pjrtisj e`d pra*idjs ecagpmjtj re`lj an tbj metjst dielàstic" gjdicem e`d surlicem necimitijs nar tbj cerj anits petij`ts. Tbj baspitem is be*i`l emm tbj cberectjristics an e warmd$cmess baspitem witbwidj re`lj an sjr*icjs e`d spjciemists" juipgj`t" / tjcbàmal" egoij`cj e`dsjr*icj uemit.

Epamma %aspitems" Dbehe is e sbawcesj an tbj s`jrl an gjdicem tjcbàmal e`ded*e`cjs i` ,T tbraulb pepjrmjss gjdicem rjcards. 3uippjd witb gadjr` necimitijs"

tbj baspitem wimm pra*idj tbj gast ed*e`cjd i`tjrètiaèm ste`derd trjetgj`t nar tbjcau`trgj`.

Tbj baspitem witb 4"00"000 suerj njjt erje bes nacusjd a` tbj Djpertgj`t anEd*e`cjd erdiamal" erdiec !urljr" 8juramal" 8jura$!urljr" -ramal" -ra$!urljr" 3`dacriàmal" #estraj`tjramal" riticem cerj" Artbapjdics" e`d atbjrsjca`der cerj djpertgj`ts.

Tbj %aspitem is et tbj narjnra`t an gjdicem tjcbàmal e`d j(pjrtisj e`d pra*idjs e

cagpmjtj re`lj an tbj metjst dielàstic" gjdicem e`d surlicem necimitijs nar tbj cerj anits petij`ts. Tbj baspitem is be*i`l emm tbj cberectjristics an e warmd$cmess baspitem witbwidj re`lj an sjr*icjs e`d spjciemists" juipgj`t" / tjcbàmal" egoij`cj e`dsjr*icj uemit.

Tbj shimmjd ùrsjs" tjcbàmalists e`d edgiìstretars et Epamma %aspitem Dbehe" eidjdo stetj$an$tbj$ert juipgj`t pra*idjs e ca`ljìem i`nrestructurj nar tbj gjdicempranjssiaèm i` pra*idi`l bjemtbcerj an i`tjrètiaèm ste`derds.

Tbj baspitem i`traducjd e` ed*e`cjd cagputjrizjd Tagalrepb 'T) gecbi`j.&jmj*e`t ta gj`tia` tbet" epert nrag +epe` Oe`lmedjsb is tbj a`m cau`tr ta be*jtbis. ,t bjmps ta hjjp emm i`nargetia` eoaut e` si`lmj petij`t tbet bes ojj` rjlistjr artrjetjd nar e` trjetgj`t nar F9 jers.

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ss#a` )tetjgj`t

HAur gissia` is ta ori`l bjemtbcerj an i`tjrètiaèm ste`derds witbi` tbj rjecb anj*jr i`di*iduem. ?j erj caggittjd ta tbj ecbij*jgj`t e`d gei`tjè`cj an

j(cjmmj`cj i` jducetia`" rjsjercb e`d bjemtbcerj oj`jnit an bugeìt.H

V$agatj$s

!T! %amdi`ls Ligitjd" e dègic e`d rjputjd ousi`jss #raup i` Dbehe" is j`leljdi` jducetia`" oe`hi`l" rjem jstetj" geùnecturi`l e`d j(parts" nrjilbt ca`samidetiaè`d ca`tei`jr sjr*icjs jtc.Tbj lraup aw`s ,`tjrètiaèm !cbaam Dbehe ',!D) geèljd o au`cim an,`tjrètiaèm !cbaams ',!)" e lmaoem arleìzetia` necimiteti`l jducetia` witb its

bjeduertjrs i` tbj -J.

T+j !ae$d gjg!j$s a% )T) Ba"d#`'s 4td. e$j

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Tbj baspitem pra*idjs bjemtb cerj i` e ùgojr an discipmi`js wbjrj tbjrj is wjmmpjrcji*jd djge`d. Tbjsj discipmi`j juippjd witb stetj$an$tbj$ert gjdicem juipgj`tnar dielàstics e`d trjetgj`t purpasj. erdiamal" 8juramal" Artbapejdics"rediamal e`d ,geli l" riticem erj -ìt" jtc is suppartjd o ed*e`cjd dielàsticse`d tbjrepjutic necimitijs.

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E orijn djscriptia` eoaut tbj nu`ctiaì`l an *eriaus djpertgj`ts i` Epamma %aspitems

Dbehe is prjsj`tjd i` tbj nammawi`l perelrepbs. 3ecb djpertgj`t is be*i`l twa artbrjj spjciemist dactars i` tbj rjspjcti*j erje an gjdici`js.

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14/107

Djpe$tgj`t a% @j>$a"a'y

,t is a`j an tbj wjmm juippjd 8juramal djpertgj`ts. Tbj djpertgj`t bes metjsti`*jstileti*j necimitijs mihj 3mjctraj`cjpbemalrepb" 8jr*j ca`ductia` studijs wbicb is

prjsj`tm e*eimeomj i` a`m njw cj`tjrs i` Oe`lmedjsb. Tbj djpertgj`t is wjmmsuppartjd o T sce`" 8jurasurlicem djpertgj`t e`d 6bsiatbjrep djpertgj`t. ,tbes its aw` ,- e`d sjgi ,- nar ge(igug cerj nar criticem petij`ts

Djpe$tgj`t a% Z$a"a'y

,t is a`j an tbj supjrspjciemit djpertgj ts an Epamma %aspitems Dbehe. Apj` &j`jm"Omeddjr e`d -rjtbre surljrijs e`d E`dramalicem surljrijs erj oji`l da`j bjrj.

Djpe$tgj`t a% Lj`j$e" &jd#c#`j

Tbj àrgem pracjdurjs maahjd i`ta i` tbis djpertgj`t erj sj*jrj Ora`cbiem Estbge"Ljptaspirasis" " Dieojtic gjmmitus" %pjrtj`sia`" Tuojrcumasis jtc.

Djpe$tgj`t a% Vjd#et$#c s>$'j$y

Emm pjdietric surlicem cesjs oatb jmjcti*j e`d jgjrlj`cijs erj oji`l geèljd bjrj.asgjtic surljrijs mihj rjpeir an cmjnt mip pemetj jtc. e`d narjil` oad rjga*em oatbnrag ajsapbelus e`d ora`cbus erj oji`l da`j bjrj.

Djpe$tgj`t a% A$t+apjd#cs1

Tbj Epamma %aspitems Dbehe is be*i l a`j an tbj gast gadjr` artbapjdicdjpertgj`ts i` tbj rjlia`. Tbj Artbapjdic djpertgj`t bes e *jr wjmm juippjdj(cmusi*j apjretia` tbjetrj e`d e $E&G igelj i`tj`sinijr.$E&G igelj i`tj`sinijr is usjd nar giìgemm i`*esi*j surljrijs. Tbj nrecturjrjductia` e`d ni(etia` erj da`j u`djr igelj i`tj`sinijr ca`tram. Tbis mjeds ta nestjrbjemi`l an tbj nrecturjs.

Djpe$tgj`t a% V+ys#ce" &jd#c#`j e`d _j+e!#"#tet#a`

Tbj Djpertgj`t an 6bsicem Gjdici`j e`d &jbeoimitetia` pra*idjs cagprjbj`si*jrjbeoimitetia` cerj ta petij`ts witb diseoimitijs" cagpmj( `juramalicem praomjgs es wjmmes oa`j disjesjs. Tbjrj is e laad j(jrcisj tbjrep uìt juippjd witb peremmjm oers"

pummj j(jrcisjrs" rawi`l gecbi`j jtc

Djpe$tgj`t a% Ap+t+e"ga"a'y

Djpertgj`t an Apbtbemgamal bes e wjmm juippjd autpetij t djpertgj`t witbi`strugj`ts mihj smit megp oiagicrascapj" dirjct e`d i`dirjct aptbemgascapj jtc. E

54


15/107

sjperetj apjretia` tbjetrj witb necimitijs mihj apjreti`l gicrascapj" eutagetjd*itrjctag gecbi`j jtc. is emsa tbjrj" wbjrj e ùgojr an ertjriar sjlgj`t surljrijserj oji`l da`j.

Djpe$tgj`t a% J@T 8Je$* @asj e`d T+$aet=

Tbis djpertgj`t is be*i`l wjmm gadjr` juipgj`ts. Atbjr tbe` 38T surljrijs gicrajer surljr" èsem j`dascap jtc. erj oji`l da`j bjrj.

Djpe$tgj`t a% A!stjt$#cs e`d Lyèjca"a'y

Tbis djpertgj`t is juippjd witb merlj e`d speciaus meoaur raag" nirst stelj raagiggjdietj past pertug raag" oeo wergjr e`d gast gadjr` camaur sce`ì`l. Et

prjsj`t tbj djpertgj`t pra*idjs emm rauti`j prj*j`ti*j" pragati*j e`d cureti*j sjr*icji` Aostjtrics e`d #èjcamal i`cmudi`l bjemtb jducetia`.

Djpe$tgj`t a% _ed#a"a'y

Tbj necimit an ?bamj Oad T sce``jr ettrects e ùgojr an rjnjrrjd cesjs ta tbisbaspitem. !ce`ì`l sjr*icj is e*eimeomj nrag tbis djpertgj`t rau`d tbj cmach.

Djpe$tgj`t a% E`jst+js#a"a'y

Tbjrj erj si( apjretia` tbjetrjs i` tbj baspitem. Emm apjretia` tbjetrjs erj ouimt e`djuippjd ta i`tjrètiaèm ste`derds. Letjst oaimjr gecbi`js nar E`jstbjsie" 3# e`d

pumsj a(igjtjr nar petij`t gaìtari`l erj e*eimeomj witb tbjsj apjretia` tbjetrjs.Garj a*jr i`nusia` pugps erj e*eimeomj nar i`tre$apjreti*j e`d past$apjreti*je`jstbjsie.

O"aad Oe`,

Epamma %aspitems Dbehe is be*i l a`j an tbj wjmm juippjd omaad oe`hs iÒe`lmedjsb wbicb is spjciemm djsil`jd nar cammjctia`" senj starelj e`d distrioutia` anbuge` omaad. Tbjrj erj sjperetj raags nar gjdicem j(egiètia`" omaad daètia`" e`dlraup sjramal e`d i`njctia` sjramal. Tbis omaad oe`h is be*i`l e cepecit ta starj900 uìts an omaad. Oatb wbamj omaad e`d omaad cagpa`j`ts erj issujd nrag tbj oe`h.


16/107

94 baurs pbergec

94 baurs jgjrlj`c pawjr

Egoume`cj 'gaoimj baspitem)

%jmicaptjr egoume`cj

/../ )pjc#e"t#js

Eèjstbjsiamal #j`jrem !urljr ApbtbemgamalT #jrietrics Artbapjdicserdiamal %ejgetamal$miìcem 6ejdietrijs$Gjdicemerdiatbarecic !urljr %ejgetamal 6ejdietrijs$!urlicemasgjtic !urljr ,-M,-MT- 6mestic !urljrmiìcem 6etbamal Gicraoiamal 6bsiatbjrepDj`tem Gestjr %jemtb bjch 6scbietr

Djrgetamal G&, &jspiretar Gjdici`jDieojtamal 8jaètamal &bjugetamal38T 8jpbramal &ediamal / ,geli`l !jr*icjs3`dacriàmal$Gjdicem

8juramalTre`snusia` Gjdici jMOmaadOe`h

3`dacriàmal$!urljr

8juramal$6ejdietrics Treugetamal

3gjrlj`c Gjdici`j 8jurasurljr -mtresau`d


17/107

6etij`t &aags e`d ?erds94 %aurs Treuge erj / 3gjrlj`c


18/107

Tbj sjca`d C4$smicj cagputjd tagalrepb sce``jr j*jr praducjd o 6bimips Gjdicem,geli`l" e`d tbj nirst ta rjecb tbj -ìtjd !tetjs" bes ojj` i`stemmjd e`d is àw i`cmiìcem usj et tbj -ì*jrsit an bicela %aspitems.

Tbj sce``jr" wbicb bes naur tigjs es ge` djtjctars es e tpicem gumti$djtjctar Tsce``jr" cagoi`js u`ri*emjd igelj uemit witb rjgerheomj spjjd. ,t ce` praducjdjteimjd picturjs an e` arle` i` e njw sjca`ds e`d pra*idj sberp" cmjer" tbrjj$digj`siaèm igeljs" i`cmudi`l ;$D *ijws an tbj omaad *jssjms" i` e` i`ste`t.

E 40$smicj sce``jr cammjcts igeljs ca*jri`l 90 ta ;9 gimmigjtjrs i` e si`lmj pess e`d etilbtm pechjd C4$smicj dj*icj ce` ca*jr eoaut 40 gimmigjtjrs et e pess" wbicb tehjs0.4 sjca`ds.

Et tbet retj" e C4$smicj sce``jr ce` letbjr e bilb$rjsamutia` igelj an e bjert" orei` are peir an mu`ls i` eoaut ni*j sjca`ds. E sce` an tbj wbamj oad" 'i` sjercb an e omaadcmat" nar j(egpmj" tbet bes ojcagj e saurcj an jgoami) tehjs eoaut ;0 sjca`ds.

Tbj tjcbàmal bes ojj` perticumerm j(citi`l nar studi`l tbj ojeti l bjert"pra*idi`l tbj nirst cmjer à`$i`*esi*j igeljs an tbj bjert e`d its gear *jssjms. Tbjsce`s ce` oj tigjd ta usj a`m igeljs letbjrjd ojtwjj` ca`trectia`s" sa tbet tbj bjerte`d its *jssjms ce` oj sjj` witbaut tbj omurri`l ceusjd o gatia`.

Atbjr pragisi`l i`dicetia`s nar gumti$smicj sce``jrs i`cmudj j*emuetia` an pmeujwitbi` tbj ceratid ertjrijs '1 ta 7 sjca`ds)" sjercbi`l nar pumgaèr jgoami '1sjca`ds" mjss tbe` e` jes orjetb bamd)" caraèr ertjr igeli`l '50 sjca`ds"i`cmudi`l distem sjlgj`ts e`d gumtipmj ertjriem ore`cbjs).

Tbj sce`s be*j tbjir aw` migitetia`s. Emtbaulb tbj sce``jr teomj is ouimt ta suppart upta 410 pau`ds" it ce` oj dinnicumt ta eccaggadetj petij`ts wba erj garoidm aojsj.3ecb sce``jr casts ojtwjj` 5.1 gimmia` ta 9 gimmia`.

/.3 EVA44AV_J6J@TI6JBJE4TB)C_JJ@I@LV_AL_E&

&E)TJ_BJE4TBCBJCH

Epamma baspitems Dbehe pra*idj e spetiem bjemtb cbjch pralreg wbicb is cemmjdGestjr %jemtb bjch. Tbis pechelj ge` i`di*iduem dielàsis e`d ca`sumtetia` i` esuiteomj retj. Tbis i`di*iduem pechelj is uìuj e`d it gei`tei`s ste`derd an Epammawbicb ce`>t oj nau`d i` atbjr bjemtb cerj arleìzetia`s an Oe`lmedjsb. Tbj

nammawi`ls erj tbj pechelj dinnjrj`tietjd nar dinnjrj`t i`di*iduem.

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EVA44ABJE4TBCBJCHTEHE/

&jcaggj`djd nar gj` e`d wagj` eoa*j tbj elj an 5C.

EVA44AJFJCZTI6JBJE4TBCBJCHTEHE/3

&jcaggj`djd nar gj` e`d wagj` eoa*j 91 jers" nar !gahjrs e`d tbasj wba mjedstrjssnum mi*js.

EVA44ABJE_TCBJCHTEHE:&jcaggj`djd nar pjapmj witb cerdiec sgptags ar witb e !tra`l negim bistar

EVA44ACBI4DBJE4TBCBJCH TEHE553

&jcaggj`djd nar cbimdrj` ojtwjj` tbj eljs 4 e`d 5C.

EVA44ABA4JOAD?CBJCHTEHE/&jcaggj`djd nar pjapmj djsiraus an e garj cagprjbj`si*j cbjch up

EVA44AJ44A&J@CBJCHTEHE3&jcaggj`djd nar wage` eoa*j tbj elj an 91.

EVA44ADIEOJTICCBJCHTEHE3&jcaggj`djd nar dieojtic pjrsa`s

EVA44AO_JE)TCBJCHTEHE5/3&jcaggj`djd nar jerm djtjctia` an Orjest e`cjr

/.: V_ICI@LVA4IC?

Tbj *eriaus sjr*icjs annjrjd i` Epamma baspitem erj uìuj i` tbj cau`tr. !a tbjcagpe` eshs nar e prjgiug pricj nar tbet. Tbj cast an emm tbj usuem sjr*icjs tbet erj

prj*eimi`l i` tbj gerhjt" erj hjpt a` tbj oesis an cagpjtitars> prici`l pamic. Tbjbaspitem ni( pricj nar *eriaus spjciem sjr*icjs annjrjd o it a`m entjr cagperi`l witb

tbj narjil` cagpjtitars> pricj. %awj*jr" baspitem geèljgj`t is hjj` ta sjj tbet sucbcberljs nar sjr*icj mijs i` ojtwjj` tbet cberljd o i`tjrètiaèm ste`derd baspitems eswjmm es pri*etj baspitems. berljs erj ni(jd i` sucb e we tbet tbj baspitem jer`s ecjrtei` egau`t es e pranit a*jr tbj cast. Tbj apjreti`l cast an Epamma is *jr bilb i`tbj ca`tj(t an Oe`lmedjsb. !a it>s emsa j(pmeièomj nar tbj geèljgj`t nar sjjhi`lsucb e bilb pricj nar tbj sjr*icjs.

/. )AT E@E4?)I)

Tbj nammawi`ls erj tbj strj`ltbs" wjeh`jssjs" appartuìtijs e`d tbrjets nar Epamma%aspitems Dbehe.

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Letjst !tetj$an$tbj$ert tjcbàmal

Tbj gumtiètiaèm ore`d ègj e`d igelj an IE6ALLAK 5stgumti spjciemizjd tjrtier cerj baspitem

6ia`jjr i` carparetj bjemtb cerj pra*idjr i` Oe`lmedjsb

!au`d niè`ciem pasitia`

!himmjd buge` rjsaurcjs ' gjdicem )

3(cjmmj`t rjmetia`s witb gjdie

#aad rjmetia`sbip witb rjlumetar oad

Gumti spjciemizjd djpertgj`ts an trjetgj`ts

!tructurjd ,`nargetia` Tjcbàmal !stjg ' %G!)

6aar caardiètia` ojtwjj` djpertgj`ts

%ilb apjreti`l cast

%ilb pricj nar sjr*icjs

,èdjuetj pragatia` i` tbis cagpjtiti*j gerhjt

-è*eimeoimit an uemit gjdicem ca`sugeomjs i` macem gerhjt. ,èdjuetj usj an ,T o tbj jgpmajjs

Le`luelj oerrijr ojtwjj` geèljgj`t e`d stenn ojceusj an maw j(pjrtisj i`

3`lmisb ega`l tbj ùrsjs e`d tjcbìcie`s

3caàgic lrawtb an Oe`lmedjsb

Lerlj u`teppjd gerhjt #rawi`l djge`d nar warmd cmess bjemtb cerj ega`l tbj citizj`s

arparetj elrjjgj`ts witb carparetj bausjs

,ìtieti*js sbawjd o #a*t i` pragati`l bjemtb cerj i`dustr.

&ilid la*t rjlumetia`s witb rjlerd ta j(petrietj jgpmajjs.

3gjrli`l cagpjtitia` nrag tbj atbjr i`tjrètiaèm baspitems 6ricj wer witb macem baspitems

90

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TB_JETS


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Ujmmaw aur`emisg

95


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CBEVTJ_

E O_IJNA6J_6IJANB_ V_ECTICJ)I@E BA)VITE4

.5 CETJLA_?ANJ&V4A?&J@TETEVA44ABA)VITE4)DBEHE

Emm jgpmajjs et Epamma %aspitems Dbehe erj oraedm cmessinijd i`ta twa cetjlarijs2Lacem e`d 3(petrietj. Autsidj tbj cmessinicetia` an macem e`d j(petrietj" jgpmajjs etEpamma %aspitems Dbehe erj lj`jremm cetjlarizjd es pjr nammawi`l2

_j'>"e$3gpmajjs wba be*j cagpmjtjd ;$ C ga`tbs praoetia` pjriad e`d wba erj rjlumermscbjdumjd ta warh et mjest 47 baurs pjr wjjh. Oesjd a` tbj `jcjssitijs an arleìzetia`"tbjrj is e rjesaèomj j(pjctetia` an ca`tiùjd nu`di`l nar tbjsj pasitia`s.

Ca`t$ect

3gpmajjs wba be*j ojj` lre`tjd e ca`trect nar garj tbe` a`j jer e`d erj rjlumermscbjdumjd ta warh et mjest 47 baurs pjr wjjh ta rj`djr sjr*icjs elei`st e spjcinic aoessil`jd ta bigMbjr.

)+a$t(tj$g Ca`t$ect

3gpmajjs wba erj ca`trectjd witb e` j(pjctjd tjrgiètia` detj mjss tbe` a`j jernar spjcinic teshsMessil`gj`ts be*i`l eppra*jd tjrgs an rjnjrj`cj.

V$a!et#a`j$

E` jgpmajj wba is pra*isiaèmm jgpmajd ta nimm e pjrge`j`t *ece`c e`d wba isàw u`djr praoetia`. -`mjss ca`nirgjd i` writi`l e praoetia`jr wimm ca`tiùj ta oj e

praoetia`jr.

Tjgpa$e$y

E` jgpmajj wba bes ojj` j`leljd nar warh wbicb is jssj`tiemm an tjgparerèturj ar nar e spjcinijd pjriad ar nar warh an e pjrge`j`t èturj out an e tjgparerduretia`. Gjrjm warhi`l a` e pjrge`j`t ao wimm àt gehj e` jgpmajj e pjrge`j`tjgpmajj.

Ces>e"

E` jgpmajj wba is j`leljd nar warh" wbicb is jssj`tiemm an e` accesia` ar cesuem

èturj e`d i`cmudjs e` jgpmajj wba is tjgparerim jgpmajd i` tbj pmecj an epjrge`j`t jgpmajj ar praoetia`jr wba is tjgparerim eosj`t.

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Epp$j`t#cj

Epprj ticj ise pjrsa` wba is u`djrlai`l epprj`ticjsbip treiì`l i` pursue`cj an eca`trect an epprj`ticjsbip.

T$e#`jj

Trei`jj is a`j wba is j`leljd nar spjcinic pjriad an tigj es mjer`jr wba ge oj peidar ge àt oj peid stipj`d duri`l tbj pjriad an mjerì`l" es ge oj prjscriojd o tbjGeèljgj`t. Tbj treiì`l is mieomj ta oj tjrgiètjd et e` tigj witbaut e` àticje`d witbaut essilì`l e` rjesa` wbetsaj*jr. Tbj geèljgj`t a` à eccau`t sbemm

oj u`djr e` aomiletia` ta pra*idj e` trei`jj witb e ao entjr cagpmjtia` an tbjstipumetjd treiì`l pjriad.

Ca`s>"te`t V+ys#c#e`sEccardi`l ta jgpmagj`t ca`trect ewerdjd ta a`sumte`t 6bsicie`s tbj wimm ojcmessinijd i`ta nammawi`l cetjlarijs2 e. a sumte`t u`djr #uere`tjjd Ga`j" o)a`sumte`t u`djr $s

Annicjs an E%D wimm rjgei` apj` nar ousi`jss i` tbj nammawi`l ge``jr2

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Edgi`istreti*j annicjs wimm rjgei` apj` nrag = EG :1 6G nar emm des j(cjpt


25/107

Ca>$tjsy

,t is jssj`tiem tbet bilb ste`derds an pjrsaèm ca`duct e`d caurtjs ojgei`tei`jd et emm tigjs. aurtjs is e me`luelj tbet j*jra`j u`djrste`ds e`dsbaumd oj j(tj`djd ta j*jra`j. #aad ge``jrs" caapjretia` e`d ca`sidjretia`

nar atbjrs erj nu`degj`tem ta tbj j`be`cjgj`t an E%D>s igelj.

Idj`t#%#cet#a` Ce$d

Emm jgpmajjs wimm oj pra*idjd witb e` idj`tinicetia` cerd e`d jgpmajjsgust wjer bisMbjr idj`tinicetia` cerd wbimj tbj erj a` tbj annicj prjgisjs.Tbj ,dj`tinicetia` cerd is tbj prapjrt an E%D e`d gust oj prjsj`tjd upa` tbjrjujst an e` eppraprietj E%D Anniciem" e`d ge oj rj*ahjd et e` tigj oE%D.

Vj$%a$ge`cj J9pjctet#a`s

Tbjrj is e oesic j(pjctetia` tbet emm jgpmajjs wimm pjrnarg succjssnumm i`tbjir aos oesjd a` tbj *eriaus pamicijs an E%D. s %& pamic.

Tj"jp+a`j Zse'j

E%D>s pba`js erj i`tj`djd nar tbj usj an sjr*i`l its cmij`ts e`d i` ca`ducti`ltbj baspitem>s ousi`jss.6jrsaèm uselj duri`l ousi`jss baurs is discaureljd j(cjpt nar jgjrlj`cijs.Emm pjrsaèm tjmjpba`j cemms sbaumd oj hjpt orijn ta e*aid ca`ljstia` a` tbjtjmjpba`j mi`j.Ta rjspjct tbj rilbts an emm jgpmajjs e`d e*aid giscagguìcetia` i` tbjannicj jgpmajjs sbaumd i`narg negim gjgojrs e`d nrij`ds ta migit pjrsaèmtjmjpba`j cemms duri`l warhi`l baurs.3gpmajj sbaumd rjcard in tbj gehj e` pjrsaèm 8?D e`d ,!D cemms nragannicj ùgojrs e`d wimm oj i`*aicjd et tbj j`d an ga`tb eccardi`lm.

Cagp>tj$ e`d I`tj$`jt Zsj

E%D>s cagputi`l necimitijs erj i`tj`djd ta suppart tbj ousi`jss an E%D.E%D>s cagputi`l necimitijs i`cmudj e` cagputjr" cagputjr$oesjd `jtwarh"

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i`tjr`jt eccjss" cagputjr pjripbjrem" apjreti l sstjg" santwerj ar e`cagoiètia` tbjrjan" aw`jd o E%D ar u`djr tbj custad ar ca`tram an E%D.Tbj nammawi`l pri`cipmjs eppm ta emm jgpmajjs e`d emm usjrs an E%Dcagputi`l necimitijs. -sjrs sbemm2

Oj eccau`teomj nar usi`l tbjsj necimitijs i` e` jnnjcti*j" jtbicem e`d

mewnum ge``jr. -sj a`m tbasj necimitijs nar wbicb tbj be*j eutbarizetia` wbjtbjr

tbjsj necimitijs erj et E%D ar et e` atbjr macetia`s eccjssiomj tbraulbe `jtwarh.

Tehj emm rjesaèomj stjps ta pratjct tbj i`tjlrit e`d pri*ec an E%D

cagputi`l necimitijs i`cmudi`l santwerj e`d dete. ,` perticumer" usjrssbemm àt sberj witb atbjrs tbj eccjss cadjs" eccau`t ùgojrs"

pesswards" ar atbjr eutbarizetia` wbicb bes ojj` essil`jd ta tbjg. Edbjrj ta tbj caprilbt mews rjlerdi`l santwerj" dete" e`d eutbarjd

nimjs. 8at usj tbj E%D cagputi`l necimitijs nar uèutbarizjd caggjrciem

ecti*itijs. 8at emmaw e` uèutbarizjd pjrsa`s ta usj tbj E%D>s cagputi`l

necimitijs. -sj tbj i`tjr`jt wbj` eppraprietj ta eccjss i`nargetia` `jjdjd ta

ca`duct ousi`jss an tbj cagpe`. 3gpmajjs ge usj j$gim wbj`

eppraprietj nar E%D Ousi`jss carrjspa`dj`cj. 8at disrupt apjretia` an tbj cagpe` cagputjr `jtwarh ar tbj

jgpmajj>s praducti*it o tbj usj an i`tjr`jt. 3gpmajjs erjrjspa`siomj nar usi`l tbj i`tjr`jt i` e ge``jr tbet is jtbicem e`d mewnum.

-`djrste`d tbet ,`tjr`jt gjsseljs erj puomic e`d àt pri*etj. E%D

rjsjr*js tbj rilbt ta eccjss e`d gaìtar emm nimjs e`d gjsseljs a` itssstjgs.

8at usj tbj E%D>s cagputi`l necimitijs nar e` immjlem purpasjs. !ucb

ects i`cmudj eccjssi`l" djstructia` an" ar emtjretia` an dete aw`jd oatbjrs" i`tjrnjrj`cj witb eccjss ta cagputi`l necimitijs" ar beressgj`tan usjrs an sucb necimitijs et E%D cagputi`l necimitijs ar jmsjwbjrjuèutbarizjd disruptia` an E%D cagputi`l necimitijs ettjgpts tadisca*jr ar emtjr pesswards ar ta suo*jrt sjcurit sstjgs i` e`cagputi`l ar `jtwarh necimit.

E` *iametia` an tbis 6amic ge rjsumt i` discipmièr ectia` i` eccarde`cjwitb E%D>s %& pamicijs" ar prasjcutia` i` eccarde`cj witb !tetj mews.

O aoteiì`l e usjr ,D e`d 6essward" it is igpmijd tbet tbj usjr wimm edbjrj tatbj eoa*j pamicijs.

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6#s#ta$s #` t+j a$,p"ecj

Ta pra*idj nar tbj senjt e`d sjcurit an jgpmajjs" *isitars" e`d tbj necimitijset E%D" a`m eutbarizjd *isitars erj emmawjd i` tbj warhpmecj. &jstricti`l

uèutbarizjd *isitars bjmps j`surj sjcurit" djcrjesjs i`sure`cj mieoimit"pratjcts ca`nidj`tiem i`nargetia`" senjluerds jgpmajj wjmnerj" e`d e*aidspatj`tiem distrectia`s e`d disturoe`cjs.Emm *isitars gust j`tjr tbraulb tbj gei` rjcjptia` erje" sil`$i` e`d sil`$aut ettbj nra`t djsh e`d rjcji*j e _isitar> oedlj ta wjer wbimj a` prjgisjs.Eutbarizjd *isitars wimm oj jscartjd ta tbjir djstiètia` e`d sbaumd ojeccagpeìjd o e` jgpmajj emm tigjs.

Va"#t#ce" Ect#


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Oji`l u`djr tbj i`nmuj`cj an immjlem druls" emcabam" ar suoste`cj an

eousj a` E%D prapjrt is prabioitjd.

?arhi`l wbimj u`djr tbj i`nmuj`cj an prjscriptia` druls tbet igpeir

pjrnarge`cj is prabioitjd.

)a"#c#tet#a`

!amicitetia`s erj discaureljd a` tbj prjgisjs an E%D Annicj" u`mjss e`jgpmajj is ecti`l nar e cberiteomj ar sjr*icj arleìzetia`" e`d tbj` sucbsamicitetia` is àt oj da`j duri`l warhi`l baurs an jitbjr tbj samicitar ar tbjsamicitjj e`d witb tbj u`djrste`di`l tbet E%D rjsjr*js tbj rilbt ta ce`cjm emmsucb samicitetia` pri*imjljs.6jrgissia` ta samicit rjuirjs e writtj` nargem rjujst ta" e`d writtj` eppra*em

nrag tbj supjr*isar. !ucb rjujst sbemm oj i` writi`l.!amicitetia` i`cmudjs jmjctia`jjri`l an e` hi`d.

A%%#c#e" Essjt

E` anniciem essjts essil`jd ta tbj jgpmajjs erj tbj prapjrt an E%D. Tbjjgpmajj wimm oj bjmd rjspa`siomj nar tbj mass" degelj ar gisusj an tbj anniciemessjt. %awj*jr it is bijn 3(jcuti*j Annicjr>s discrjtia` ta ca`sidjr in tbj mass ardegelj accurs o j(tjrèm narcjMcircugste`cjs" wbicb sbemm oj stra`lm ustinijdwitb j*idj`cj.

Emm juipgj`t ojma`li`l ta E%D wbicb tbj jgpmajj bes aotei`jd pjrgissia`ta usj et bagj" sucb es cagputjr" jtc." gust oj rjtur`jd ta E%D upa` esupjr*isar>s rjujst ar et tbj tigj an sjperetia` nrag jgpmagj`t.

6j+#c"j Zsj

E%D>s *jbicmjs sbemm oj usjd nar anniciem purpasjs a`m u`mjss atbjrwisjeutbarizjd o tbj !upjr*isarMbijn 3(jcuti*j Annicjr ar o tbj 3gpmagj`ta`trect.

A`m tbj eutbarizjd jgpmajjs wba erj essil`jd witbMj`titmjd ta *jbicmjs e`dwba be*j *emid dri*i`l micj`sjs sbemm oj emmawjd ta dri*j E%D *jbicmjs.Emm dri*jrs sbemm dri*j i` e rjspa`siomj" djnj`si*j ge``jr e`d et rjesaèomj e`dsenj spjjds. Dri*jrs sbemm aoj emm trennic mews e`d rumjs. E` *iametia` an trennicmews o e dri*jr is tbj rjspa`sioimit an dri*jrs e`d àt E%D Oe`lmedjsb.Dri*i`l u`djr tbj i`nmuj`cj an dri`h ar druls is ca`sidjrjd es gear i`nrectiaè`d wimm oj suojct ta discipmièr ectia`.E` eccidj`ts ar trennic *iametia`s o anniciem *jbicmjs gust oj rjpartjd ta tbjannicj iggjdietjm o tbj dri*jr e`d tbj pessj`ljrs. ,n tbj dri*jr is nau`d

luimt an *iametia` an trennic rumjs" discipmièr ectia` wimm oj tehj` elei`stbigMbjr.

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Vj$saè" V$apj$ty

3gpmajjs erj rjspa`siomj nar tbj senjhjjpi`l an tbjir pjrsaèm prapjrtijsusjd ar mjnt et tbj annicj. E%D essugjs à rish nar e` mass ar degelj ta

pjrsaèm prapjrt.

Bje"t+ _j"etjd Iss>js

3gpmajjs wba ojcagj ewerj an e` bjemtb$rjmetjd issuj" e`d wbicb geennjct atbjr jgpmajjs sbaumd àtin tbjir supjr*isar an bjemtb stetus.E writtj` _pjrgissia` ta warh> nrag tbj jgpmajj>s pbsicie` is rjuirjd ettbj tigj ar sbartm entjr àticj bes ojj` li*j`. Tbj pbsicie`>s àtj sbaumdspjcin wbjtbjr tbj jgpmajj is eomj ta pjrnarg rjlumer dutijs es autmi`jd i`bisMbjr ao djscriptia`.

Vj$saè" Dete C+e`'js

,t is tbj rjspa`sioimit an jecb jgpmajj ta pragptm àtin bis ar bjrsupjr*isar ar tbj Annicj an %uge` &jsaurcjs an e` cbe`ljs i` pjrsa``jm detesucb es2Geimi`l eddrjss" Tjmjpba`j 8ugojrs" 8egj e`d ùgojr an djpj`dj`ts" e`di`di*iduems ta oj ca`tectjd i` tbj j*j`t an e` jgjrlj`c. E` jgpmajj>s

pjrsa``jm dete sbaumd oj eccuretj e`d currj`t et emm tigjs.

A%%#cj )jc>$#ty3gpmajjs wba erj issujd hjs ta tbj annicj erj rjspa`siomj nar tbjirsenjhjjpi`l. Tbj mest jgpmajj" ar e djsilètjd jgpmajj wba mje*js tbjannicj et tbj j`d an ousi`jss de essugjs tbj rjspa`sioimit ta j`surj tbet emmdaars erj sjcurjm machjd" tbj emerg sstjg 'in e`) is ergjd" tbjrgastets erjsjt a` eppraprietjd j*jì`l e`dMar wjjhj`d sjtti`l" e`d emm eppmie`cjs e`dmilbts erj tur`jd ann witb j(cjptia` an tbj milbts àrgemm mjnt a` nar sjcurit

purpasjs.Tbis pamic dajs àt eppm ta tbj eppmie`cjs tbet erj rjuirjd ta hjjp a` rau`d

tbj cmach.

)"jjp#`' a` d>ty

-`djr àrgem warhi`l circugste`cjs" à jgpmajj wimm oj emmawjd ta smjjpa` dut ar wbimj pra*idi`l cerj nar e petij`t i` tbjir bagj. 3gpmajjs u`djr94 baurs dut ce` smjjp et 8ilbt witb tbj *jroem pjrgissia` nrag supjr*isar ares pjr tbj dut luidjmi`js. 3gpmajjs nau`d *iameti`l tbis pamic wimm ojsuojct ta discipmièr ectia` up ta e`d i`cmudi`l tjrgiètia`.

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N#$j )e%jty

"et#a`s

3gpmajjs gust et emm tigjs aosjr*j tbj Lews" &umjs e`d &jlumetia`s an tbjtjrritariem urisdictia` an tbj cau`tr ta wbicb tbj erj essil`jd.

Va"#t#ce" Ca`t$#!>t#a`s

E%D wimm gehj à ca`trioutia`s" dirjctm ar i`dirjctm ta e` pamiticem ce`didetjar pert. E%D wimm at li*j jgpmajjs tigj ann witb pe nar pamiticem ecti*it.

L#%ts e`d J`tj$te#`gj`t

?bj` djemi`l witb la*jr`gj`t pjrsa``jm" oj`jnicierijs" daàrs" suppmijrs e`datbjr pjrsa`s" jgpmajjs gust oj luidjd o twa pri`cipmjs(`j*jr ta usj bisMbjr

pasitia` ta aotei` pjrsaèm lei` e`d `j*jr ta oj aomiletjd ta pjrsa s witb wbagE%D dajs ousi`jss. 3gpmajjs emsa gust ca`duct tbjgsjm*js et emm tigjs i` ege``jr tbet e*aids suspicia` an sucb ojbe*iar. 3gpmajjs gust àt oj i`*am*jd

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i` pei`l ar eccjpti`l e` lint hichoech ar atbjr u`mewnum pegj`t ar oj`jnit tasjcurj e` ca`cjssia`" ca`trect ar atbjr ne*areomj trjetgj`t.

Ca`cj$` %a$ Oj`j%#c#e$#js

E` jgpmajj gust da àtbi`l tbet ge ceusj jgatiaèm" pbsicem ar niè`ciemberg ta tbj petij`ts" i`di*iduems" negimijs ar cagguìtijs tbet E%D is djdicetjdta sjr*i`l.

Ca`%"#ct a% I`tj$jst

E%D rjspjcts jecb jgpmajjNs rilbt ta pri*ec i` tbj ca`duct an bisMbjr pjrsaèmenneirs. 3gpmajjs sbaumd oj nrjj" bawj*jr" an autsidj i`tjrjsts e`d ecti*itijswbicb gilbt igpeir tbj j(jrcisj an tbj jgpmajjNs i`djpj`dj`t udlgj`t i`cerri`l aut bisMbjr dutijs es e` jgpmajj ta ect samjm i` tbj ojst i`tjrjst an

E%D.

D#sc"as>$j e`d Zsj a% EBD I`%a$get#a`

3gpmajjs wba be*j eccjss ta E%D>s tjcbìcem ar niè`ciem i`nargetia` erj i` epasitia` an trust. Tbj gust àt discmasj ar usj sucb i`nargetia` autsidj tbjàrgem rjuirjgj`ts an tbjir ao.

Vj$saè" Ca`d>ct a>ts#dj a$,

S-`mewnum ar atbjr ca`duct o E%D jgpmajjs wbicb ge japerdizj E%D>s

rjputetia` ar pasitia` wbjtbjr duri l ar entjr ousi jss baurs wimm àt ojpjrgittjd. !ucb ca`duct i`cmudjs" out àt migitjd ta" e` u`mewnum ecti*it"sj(uem beressgj`t" pbsicemmM*jroemm eousi*j ojbe*iar ar puomic disardjrmca`duct.

Dje"#`'s 2#t+ Oj`j%#c#e$#js

3gpmajjs erj àt ta usj tbj prapjrt an ar jgpma tbj jnnarts an oj`jnicierijs"negimijs ar cagguìtijs nar tbj oj`jnit an tbj jgpmajj ar tbj oj`jnit an tbjjgpmajjNs negim.

_jg>`j$et#a` %$ag At+j$ A$'e`#et#a`s

8a E%D jgpmajj ce` tehj rjgu`jretia` nrag e` atbjr arleìzetia`" nar oji`le rjsaurcj pjrsa` u`mjss atbjrwisj is eutbarizjd o bijn 3(jcuti*j Annicjr.

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. @j2 Jgp"ayjj V$a!et#a` Vj$#ad

,n au erj e `jw jgpmajj" tbj nirst =0 des an aur jgpmagj`t is ca`sidjrjd e

gutuem j*emuetia` pjriad. Tbis is e triem pjriad" wbicb pra*idjs oatb au e`d aursupjr*isar tbj appartuìt ta j*emuetj aur eoimit ta pranicij`tm pjrnarg aorjuirjgj`ts. Duri`l tbis tigj" ettj`de`cj" ettitudj" eoimit ta mjer` e`d pjrnarg tbj

ao nar wbicb au erj birjd" ema`l witb aur eoimit ta warh es e tjeg gjgojr wimm ojj*emuetjd o aur supjr*isar.

E%D rjsjr*js tbj rilbt ta j(tj`d tbj praoetiaèr pjriad sbaumd tbj supjr*isar `jjdgarj tigj tbaraulbm j*emuetj aur pjrnarge`cj. !ucb j(tj`sia`s gust oj suogittjdta tbj Annicj an %uge` &jsaurcjs o tbj !upjr*isar priar ta tbj j`d an tbj

praoetiaèr pjriad nar e` edditiaèm pjriad an tigj" up ta tbrjj ga`tbs. ,n e` tigjduri`l tbj praoetiaèr pjriad tbj supjr*isar djcidjs tbet au erj àt suiteomj nar tbjpasitia`" aur jgpmagj`t wimm oj tjrgiètjd. 8a ed*e`cj àticj garj tbe` a`j dear pralrjssi*j discipmi`j is rjuirjd. !upjr*isar gust cagpmjtj e pjrnarge`cjj*emuetia` a` emm `jw rjlumer stenn jgpmajjs o tbj j`d an tbj iìtiem tbrjj ';) ga`tb

praoetiaèr j*emuetia` pjriad.

.3 Jgp"ayjj Vj$sa``j" N#"js

Tbj %uge` &jsaurcjs Djpertgj`t jsteomisbjs e`d gei`tei`s e` jgpmajj pjrsa``jmnimj nar jecb jgpmajj. Uaur jgpmagj t eppmicetia` e`dMar rjsugj es wjmm esdacugj`tetia` rj*ijwjd" cagpmjtjd e`d sil`jd et aur jgpmajj arij`tetia` erji`cmudjd ta iìtietj aur nimj. Duri`l aur jgpmagj`t tjùrj" atbjr dacugj`ts ge

oj eddjd" sucb es pjrnarge`cj j*emuetia`s" dacugj`tetia` an pjrsa``jm tre`sectia`se`d atbjr jgpmagj`t rjmetjd i`nargetia`. Jjjpi`l aur jgpmagj t rjcard up$ta$detj is igparte`t. Eccuretj i`nargetia` i` aur rjcards prj*j`t jrrars e`d j`surjs tbetaur oj`jnits ca*jrelj is currj`t. 6mjesj pra*idj aur supjr*isar e`d %&D writtj`

àtinicetia` an e` an tbj nammawi`l cbe`ljs2

Ljlem 8egj Geritem !tetus Eddrjss" 6ba`j 8ugojrs 3ducetiaèm Ecbij*jgj`tse`d 3gjrlj`c a`tect ,`nargetia`.

8atin tbj %uge` &jsaurcjs Djpertgj`t an e` cbe`ljs an negim stetus wbicb gilbtennjct aur oj`jnits ca*jrelj" oj`jnicier djsilètia`" ar te( stetus. Tbjsj cbe`ljsi`cmudj2 Oirtb an edaptia` an e cbimd djetb an spausj ar cbimd" Gerrielj di*arcjeddrjss cbe`lj gerrielj an e djpj`dj`t ar djpj`dj`t rjecbi`l gearit elj

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Emm `jw jgpmajjs gust rjpart ta %&D nar i`$pracjssi`l a` ar ojnarj tbjir nirst dean jgpmagj`t. ,` pracjssi`l i`cmudjs" out is àt migitjd ta tbj issue`cj an e`3gpmajj be`doaah tbet i`cmudjs e`d a*jr*ijw an tbj arleìzetia`>s bistar" gissiaègd *isia`" e`d prabioitia` elei`st sj(uem beressgj`t" drul nrjj warhpmecj e`d atbjr

e*eimeomj a`lai`l pralregs> oracburj.

Tbj %uge` &jsaurcjs Djpertgj`t caardiètjs e cagprjbj`si*j ga`tbm arij`tetia`sjssia` ta wjmcagj `jw jgpmajjs e`d pra*idj e nargem i`traductia` ta hj stenn"

pamicijs e`d pracjdurjs" warh rumjs e`d necimitijs.

.: Vj$%a$ge`cj J


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. &A@J?&ETTJ_)

..5 Cagpj`set#a`

E%D &jcalìzjs tbj igparte`cj an ettrecti`l" rjteiì`l e`d gati*eti`l tbasj wba

be*j tbj shimms e`d eoimitijs ta gehj stra`l ca trioutia`s ta aur arleìzetia`s ta datbis E%D igpmjgj`ts semer re`ljs e`d tbet erj i`tjrèmm juiteomj e`d j(tjrèmmcagpjtiti*j.

.. _j'>"e$ Vey V$acjd>$js

Emm E%D jgpmajjs erj àrgemm peid a` ga`tbm oesis e`d a` tbj 91 tbde an tbjga`tb. ,n e scbjdumjd pede nemm a` bamide" au wimm usuemm oj peid a` tbj de

prjcjdi`l tbj bamide. Emm eutbarizjd djductia`s sucb es ,`cagj te(" i`sure`cj

prjgiug" jmm pba`j oimms" utimit oimms" naad oimms e`d emm eutbarizjd *amu`terdjductia`s wimm oj djductjd nrag tbj ga`tbm pe.

?bj` e` jrrar bes ojj` gedj i` e` jgpmajj>s pe" E%D wimm gehj tbj eppraprietjcarrjctia`s. ,t is e` jgpmajj>s rjspa`sioimit ta cbjch nar e`d iggjdietjm rjpartjrrars ta tbj Annicj an %uge` &jsaurcjs.

../ Vey I`c$jesjs

E%D bes tbrjj tpjs an pe i`crjesjs. Gjrit i`crjesjs erj oesjd a` ao pjrnarge`cj.6ragatiaèm i`crjesjs ge oj lre`tjd wbj` e` jgpmajj ga*js ta e dinnjrj`tpasitia` witb e bilbjr semer re`lj. Gerhjt edustgj`ts ge oj gedj ta cagpjtj witbtbj j(tjrèm gerhjt ar i`tjrèm nectars wbj` jgpmajjs witb sigimer ao:rjmetjdj(pjrij`cj" shimms e`d pjrnarge`cj be*j dinnjrj`t pe.

.. O#$t+dey e`d &e$$#e'j L#%t

Emm jgpmajjs wimm oj li*j` e lint *aucbjr an Tehe 100 ta cjmjoretj bis oirtb de. Elint *aucbjr an Tehe. 9000 wimm oj li*j` ta e` jgpmajj nar bisMbjr gerrieljcjrjga` purpasj.

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. BA4IDE?)E@D4JE6J

..5 BA4IDE?)

Emm jgpmajjs sbemm oj pra*idjd witb peid bamides i` aosjr*e`cj an tbj nammawi`lbamides u`mjss tbj ca`ditia`s an warh ar essil`gj`t erj sjt atbjrwisj2

Tbj Annicj an %uge` &jsaurcjs wimm prjperj e mist an jerm bamides jecb jer a` tbjoesis an #a*jr`gj t bamides. A`cj tbj bamide mist is eppra*jd o tbj bijn3(jcuti*j Annicjr '3A)" tbj mist wimm oj issujd ojnarj tbj cemj`der jer sterts nareppmi`l i` emm E%D Annicjs.

8a edditiaèm de wimm oj emmawjd i` tbj j*j t an e bamide nemms a` wjjhj d. ,n tbj#a*jr`gj`t an Oe`lmedjsb e`àu`cjs e` edditiaèm puomic bamide" it is et tbjdiscrjtia` an tbj 3A ta emmaw tbis bamide ta jgpmajjs.

3gpmajjs irrjspjcti*j an 3(jcuti*j ar !tenn cetjlar rjuirjd ta warh a` tbjeppra*jd bamides wimm oj j`titmjd ta a`j de emtjrèti*j mje*j elei`st jecbbamide.

.. 4JE6JJ@TIT4J&J@T)

Emm macem jgpmajjs erj j`titmjd ta 50 des cesuem mje*j" 54 des sich mje*j e`d 57des e`ùem mje*j pjr jer. Emm j(petrietj jgpmajjs erj j`titmjd ta 50 des cesuemmje*j" 54 des sich mje*j e`d ;0 des e`ùem mje*j pjr jer.

Tbj mje*j jer nar jecb jgpmajj wimm oj stertjd nrag +eùer e`d wimm oj j`djd i`Djcjgojr. Lje*j rjcards nar emm jgpmajjs wimm oj updetjd i` tbj ga`tb an

+eùer eccardi`lm.

%amide Des A6D Edgi` ,6D3id$um$Ezbe ; des masjd masjd Apj`!bebjjd De 5 de masjd masjd Apj`,`djpj`dj`cj De 5 de masjd masjd Apj`!beo$j$ueder 5 de masjd masjd ApjÒiae 5 de Apj` masjd Apj`3id$um$


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esuem Lje*j sbemm àt oj lre`tjd i` cagoiètia` witb e` atbjr hi`d an mje*j e`dce` àt oj tehj` garj tbe` ; des et e strjtcb. esuem Lje*j sbemm oj à`$cugumeti*j e`d wimm mepsj eutageticemm et tbj cmasj an j*jr mje*j jer.

Eppra*jd bamides e`d wjjhm ann>s i`tjr*jì`l tbj pjriad an se`ctia`jd esuemLje*j wimm àt oj trjetjd es pert an esuem Lje*j.

,` tbj nirst jer an sjr*icjs cesuem mje*j wimm oj li*j` ta jgpmajj a` pra$rete oesis"i.j. a` tbj oesis an tbj ùgojr an ga`tbs bjMsbj bes warhjd.

E` jgpmajj sbemm oj jmiliomj nar sich mje*j up ta e ge(igug an 54 des. !ich mje*jnar ; des ar garj sbemm oj lre`tjd a`m a` praductia` an e gjdicem cjrtinicetjnrag e rjlistjrjd Gjdicem 6rectitia`jr. ,` cesj gjdicem cjrtinicetj is aotei`jd nrag

e rjlistjrjd gjdicem prectitia`jr nar sich`jss mesti`l nar ni*j des ar garj tbjsegj bes ta oj j`darsjd o tbj Gjdicem Annicjr an tbj baspitem" neimi`l wbicb sichmje*j wimm àt oj lre`tjd. Tbj Geèljgj`t wimm be*j rilbt ta curo sich mje*jaotei`jd a` nemsj lrau`d.

,` tbj nirst jer an sjr*icjs sich mje*j wimm oj li*j` ta jgpmajj a` pra$rete oesis" i.j.a` tbj oesis an tbj ùgojr an ga`tbs bjMsbj warhjd. !ich Lje*j ce` ojeccugumetjd nar e pjriad an 97 des.

Emm rjlumer jgpmajjs wba be*j warhjd nar e ca`tiùaus pjriad an a`j jer sbemm ojjmiliomj nar e`ùem mje*j. ,` tbj nirst jer an jgpmagj t e tatem an C des e`ùemmje*j ce` oj aotei`jd o tbj jgpmajj duri`l tbj sjca`d si( ga`tbs an sjr*icj.

8a e`ùem mje*j ce` oj tehj` duri`l tbj nirst si( ga`tbs an jgpmagj`t.

E` eppra*jd bamides i`tjr*jì`l tbj pjriad an se`ctia`jd e`ùem mje*j wimm ojtrjetjd es pert an e`ùem mje*j.

E` prjlè`t jgpmajj is j`titmjd ta e tatem an =0 cemj`der des getjrìt mje*j'iggjdietjm ojnarj e`d entjr cbimd oirtb" i.j. 41 des getjrìt mje*j ojnarjdjmi*jr e`d 41 des entjr djmi*jr)" Tbis duretia` is suojct ta cbe`lj ta ca`nargwitb tbj au`tr mews e`d rjlumetia`s" in eppmiceomj nar tbj arleìzetia`.

E njgemj jgpmajj wba is prjlè`t sbemm àtin tbj annicj et mjest ; 'tbrjj) ga`tbspriar ta tbj j(pjctjd djmi*jr detj.

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3gpmajjs erj j`titmjd ta agpj`setar Tigj Ann 'TA) wbicb is e rjst de li*j` tajgpmajjs wbj`j*jr tbj erj cemmjd upa` ta warh a` e wjjhj`d ar duri`l e`tigj an e pjriad an jilbt baurs atbjr tbe` tbj scbjdumjd baurs an warh. TA gust

oj e*eimjd witbi` a`j wjjh tigj an its jerì`l atbjrwisj TAs wimm oj j(beustjd

eutageticemm. &jcard an sucb TAs wimm oj gei`tei`jd i` tbj djpertgj`t.

Lje*j witbaut pe sbemm oj lre`tjd ta e` jgpmajj wbj` à atbjr mje*j is duj ta biga`m et tbj discrjtia` an tbj Geèljgj`t.

3(cjpt i` j(cjptiaèm circugste`cjs" tbj duretia` an mje*j witbaut pe sbemm àtj(cjjd C 'si() ga`tbs a` e` accesia` nar wbicb spjciem se`ctia` bes ta ojaotei`jd nrag tbj Geèljgj`t.

E` jgpmajj daèti`l omaad et tbj omaad oe`h wimm oj lre`tjd a`j de spjciem mje*ja`m a` praductia` an e cjrtinicetj nrag tbj Omaad Oe`h Annicjr an tbj baspitem tatbet jnnjct. !pjciem mje*j ce` oj e*eimjd witbi` e ga`tb nrag tbj detj an daèti`ltbj omaad. !pjciem mje*j wimm àt oj lre`tjd ta jgpmajjs wba daètj omaad tatbjir rjmeti*js i` e pri*etj cepecit.

!pjciem mje*j sbemm emsa oj lre`tjd ta jgpmajjs i` tbj j*j`t an e` eimgj`ts areccidj`ts erisi`l aut an ar i` tbj caursj an jgpmagj`t. Tbj migit nar se`ctiaì`l"sucb spjciem mje*j wimm oj et tbj discrjtia` an tbj geèljgj`t.

3gpmajj wimm oj j`titmjd ta mje*j nar ettj`di`l sjgièrMca`njrj`cjMtreiì`l pralregsnar pranjssiaèm dj*jmapgj`t. Tbj egau`t an mje*j wimm oj djcidjd o tbjduretia` an pralregs e`d suojct ta eppra*em an geèljgj`t nar ettj`di`l sucb

pralregs.

../ V_ACJDZ_JNA_E6EI4I@L4JE6J

5. E` jgpmajj wba djsirjs ta aotei mje*j gust aotei eppra*em a` e prjscriojdLje*j erd nrag tbj supjr*isar. Lje*j erd wimm oj issujd e`d prjsjr*jd o tbjAnnicj an %&.

9. E` jgpmajj djsiri`l ta oj eosj t i` j(cjss an e` pjriad lre`tjd sbemm eppm tatbj !upjr*isar in passiomj i` pjrsa` priar ta j(pir an tbj mje*j emrjed lre`tjd.!ucb eppra*em emsa `jjds ta oj pessjd a` ta %& djpertgj`t nar updeti`lca`cjr`jd jgpmajj>s mje*j rjcards.

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;. Lje*j an e` hi`d ce`àt oj cmeigjd es e gettjr an rilbt. ?bj` tbj j(ilj`c antbj sjr*icjs is sa rjuirjd" e` eutbarit eutbarizjd ta lre`t tbj mje*j rjsjr*jsdiscrjtia` ta rjnusjMdjnjr ar rj*ahj mje*j an e` hi`d.

4. E` jgpmajj wba a*jrstes a` mje*j j(cjpt u`djr tbj circugste`cjs oja`dbisMbjr ca`tram sbaumd li*j e setisnectar j(pmeètia`. ,n tbj j(pmeètia` is nau`du`setisnectar o tbj geèljgj`t bjMsbj sbemm àt oj peid weljs nar tbj pjriada*jrstejd e`d sbemm oj nurtbjr mieomj nar discipmièr ectia` es tbj geèljgj`tge tbi`h nit ta igpasj.

E` jgpmajj ojnarj pracjjdi`l a` mje*j sbemm i`tigetj tbj se`ctiaì`l eutbaritbisMbjr ca`tect eddrjss wbimj a` mje*j.

Lje*j sbemm àt oj lre`tjd ta e` jgpmajj wba is u`djr suspj`sia` erj elei`st tbjdiscipmièr pracjjdi`ls erj pj`di`l.

3gpmajj rjgei`s eosj`t nar dut nar e ca`tiùaus pjriad an garj tbe` F deswitbaut priar i`tigetia` erj se`ctia`jd suiteomj ectia` sbemm oj iìtietjd elei`stbigMbjr.

E` jgpmajj a` mje*j ge oj rjcemmjd nar dut o tbj Geèljgj`t wbj`j*jr djjgsnit ta da sa.

,` tbj j*j`t an tbj jgpmajj rjsilì`l tbj sjr*icjs" bjMsbj sbemm àt e*eim e` tpj anmje*j duri`l tbj àticj pjriad" es ecti*j sjr*icj duri`l sucb pjriad is ge`detar.

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.5 L_AZV4INJI@)Z_E@CJE@DBJE4TBCE_J

5. Emm E%D jgpmajjs wimm oj pra*idjd witb e lraup minj i`sure`cj scbjgj es pjrtbj essurjd sug sbaw` i` tbj nammawi`l teomj. ,`sure`cj prjgiug wimm oj li*j`

a` ca$pe oesis.

etjlar an 3gpmajj Essurjd !ug 'ODT)3AMa`sumte`ts 51"00"000!r. Geèljgj`t Tjeg Gjgojrs 59"00"000%aDs" &jlistrers e`d Geèljrs 7"00"00Essiste`t GeèljrsM3(jcuti*jsM&jsidj`tsMAnnicjrsM!upjri`tj`dj`ts

100"000

!tenn 'Lj*jm$,) ;10"000!tenn 'Lj*jm :,,) 900"000

9. Emm E%D jgpmajjs wimm oj pra*idjd witb Aut$petij t e`d ,`$petij`t trjetgj tnecimitijs witb discau`tjd retj es li*j` ojmaw2

.5.5 Na$ A>t(Vet#j`t T$jetgj`t Nec#"#t#js

;. E` E%D jgpmajj `jjds ta be*j A6 trjetgj`t gust la tbraulb tbj !tenn miìcnirst. !tenn miìc wimm rjnjr tbj ca`cjr`jd jgpmajj ta tbj spjciemizjd djpertgj`tar ca`sumte`t es djjgjd eppraprietj.

4. Djpj`de`ts e`d perj ts an jgpmajj ce` *isit tbj ca`sumte`ts o eppai tgj`t esrjnjrrjd o tbjir pbsicie` ar djjgjd eppraprietj.

1. Discau`t wimm oj li*j` ta E%D jgpmajjs" djpj`de`ts e`d tbjir perj`ts nar A6Dsjr*icjs es li*j` ojmaw2

!jr*icjs 6etij`t Discau`t&jlistretia` e`da`sumtetia` njjs

3gpmajj" Djpj`de`te`d 6erj`ts

500

,`*jstiletia`s 3gpmajj e`d

Djpj`dj`ts

10

6erj`ts 90

Gjdici`js 3gpmajj" Djpj`de`tse`d perj`ts

8a discau`t

.5. Na$ I`(Vet#j`t T$jetgj`t %ec#"#t#js1

C. Emm E%D jgpmajjs e`d tbjir djpj`dj`ts wimm a`m oj cberljd nar a`sugeomjse`d Gjdici`j casts wbj` tbj erj edgittjd i` Epamma %aspitems Dbehe. 6erj`ts an

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E%D jgpmajjs wimm oj pra*idjd witb 90 discau`t a` tbj tatem oimm wbj` tbjerj edgittjd ta Epamma %aspitems Dbehe.

F.


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.55 &I)CA@DZCT)E@DDI)CIV4I@E_?ECTIA@)

O eccjpti`l e` eppai`tgj`t witb E%D Oe`lmedjsb e` jgpmajj elrjjs ta warh i` erjspa`siomj" discipmi`jd" bergaìaus e`d praducti*j ge``jr" ta oj maem ta tbj

arleìzetia` e`d ta ect i` e ge``jr ca`duci*j ta tbj eccagpmisbgj`t an tbjarleìzetiaèm aojcti*js. E` ect an gisca`duct ar *iametia` an arleìzetiaèm adjan a`duct sbemm oj djemt witb tbj discipmièr luidjmi`js.

_Gisca`duct> gje`s wimmnum ca`duct o e` jgpmajj wbicb is u`setisnectar.Gisca`ducts erj cmessinijd i` ta twa cetjlarijs2 Giàr gisca`duct e`d !jriausGisca`duct

_à$ sca`d>ct is tbj gisca`duct tbet be*j mittmj jnnjct a` tbj ca`tiùit"

jnnicij`c" e`d senjt an E%D warh" out ce`àt oj tamjretjd in rjpjetjd. Tbj nammawi`lerj e njw j(egpmjs e`d tbj mist is i` à we emm i`cmusi*j2

-`j(pmei`jd" i`j(cuseomj" ar uèutbarizjd eosj`cj ar terdi`jss.


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Eccjpti`l e` lints ar ne*ars wbicb i`nmuj`cj ar tj`d ta i`nmuj`cj pjrnarge`cj an

dutijs ar tbj lre`ti`l an sjr*icjs ar ne*ars an atbjr E%D jgpmajjs" eppmice`ts"cmij`ts" ar atbjr pjrsa`s.

s sca`d>cti`cmudjs" out is à we migitjd ta sjriaus gisojbe*iar an e hi`dwbicb ca`stitutjs e sjriaus igpjdigj`t ta tbj cerri`l aut an e jgpmajj>s dutijs arta e` jgpmajj>s cammjelujs cerri`l aut tbjir dutijs

ca`*ictia` o e aurt an cagpjtj`t urisdictia` an e` annj`cj an e hi`d tbet ge ojrjesaèom rjlerdjd es ca`stituti`l e sjriaus igpjdigj`t ta tbj discberlj o e`jgpmajj an bis ar bjr nu`ctia`s ar dutijs" ar ta tbj jgpmajj>s cammjelujs cerri laut tbjir nu`ctia`s ar dutijs

)j$#a>s Dj$j"#ct#a` a% D>t#js

3(egpmjs an Nsjriaus gisca`ductN i` tbj caursj an jgpmagj`t i`cmudj out àt migitjdta2

wimmnum i`suoardiètia` ar disaojdij`cj" wbjtbjr ema`j ar i` cagoiètia` witb

atbjrs" ta e` mewnum ar rjesaèomj ardjr an e supjriar

#rass `jlmilj`cj an petij`t cerj. Gear igprapjr edgiìstretia`" prjperetia` e`dMar dispj`si`l an gjdicetia`

e`d M ar petij`t cerj. Jàwi`lm beroari`l e pbsicem ar gj`tem disjesj tbet ge ca`stitutj e bezerd

ta petij`ts" *isitars" ar ca$warhjrs. tbjnt" giseppraprietia` an nu`ds" nreud ar disba`jst i` ca``jctia` witb tbj

jgpmajr>s ousi`jss ar prapjrt tehi`l ar li*i`l oriojs ar e` immjlem lretinicetia` i` ca``jctia` witb bisMbjr ar

e` atbjr jgpmajj>s jgpmagj`t u`djr tbj jgpmajr beoituem eosj`cj witbaut mje*j beoituem metj ettj`de`cj

riataus ar disardjrm ojbe*iar i` tbj annicj prjgisjs ar e` ect suo*jrsi*j an

discipmi`j nemsini`l" tegpjri`l witb" degeli`l ar ceusi`l mass an jgpmajr anniciem

rjcards sjriaus beressgj`t" e sjriaus ar beoituem orjecb an tbj E%D Oe`lmedjsb>s

pamicijs ar rjlumetia`s e`d

&jpjetjd ectia`s an giàr gisca`duct.

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.5 )JFZE4BE_E))&J@T

E%D dajs àt tamjretj sj(uem beressgj`t o e` an its jgpmajjs" supjr*isars" e`d o

e` atbjr pjrsa` essacietjd witb E%D. E%D ennirgs its caggitgj`t ta gei`teiì`l ewarhi`l j`*ira`gj`t tbet is neir" rjspjctnum" e`d nrjj nrag sj(uem beressgj`t

Tbj djtjrgiètia` an wbet ca`stitutjs sj(uem beressgj`t wimm *er witb tbj perticumercircugste`cjs" out ge oj djscriojd lj`jremm es2 -`wjmcagj sj(uem ed*e`cjs"rjujsts nar sj(uem ne*ars" e`d atbjr *jroem ar pbsicem ca`duct an e sj(uem èturjwbj`2

e. !uogissia` ta sucb ca`duct is gedj e tjrg ar ca`ditia` an e` i`di*iduemNs

jgpmagj`t.

o. !uogissia` ta ar rjjctia` an sucb ca`duct is usjd es e oesis nar jgpmagj`tdjcisia`s ennjcti`l sucb i`di*iduems ar

c. !ucb ca`duct bes tbj purpasj ar jnnjct an i`tjrnjri`l witb e` i`di*iduemNs warhpjrnarge`cj ar crjeti`l e` i`tigideti`l" annj`si*j ar bastimj warhj`*ira`gj`t.

3gpmajjs wba ojmij*j tbj erj *ictigs an sj(uem beressgj`t sbaumd iggjdietjmrjpart ta tbj !upjr*isar. ,n supjr*isar is tbj emmjljd pjrsa` tbj` jgpmajj gust rjpartta tbj Annicj an %uge` &jsaurcjs. Tbj Annicj an %uge` &jsaurcjs wimm ed*isj tbjjgpmajjs nar tbj `j(t stjps es pjr tbj pamic meid daw` elei`st sj(uem beressgj`t.3gpmajjs wba prjsj`t e cberlj pursue`t ta tbj pamic elei`st !j(uem %eressgj`twimm àt sunnjr e` ed*jrsj jgpmagj`t ca`sjuj`cjs nar gehi`l e cagpmei`t àr nartehi`l pert i` tbj i`*jstiletia` an e cagpmei`t.

4;


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.5/ V_ACJDZ_JNA_BE@D4I@LCA&V4EI@T)E@DL_IJ6E@CJ)

E lrij*e`cj is e` jgpmajjNs j(prjssia` an diselrjjgj`t ar dissetisnectia` witbespjcts an jgpmagj`t sucb es warhi`l ca`ditia`s" baurs an warh" warh j`*ira`gj`t"rjmetia`sbip witb supjr*isar e`d atbjr jgpmajjs" pjrnarge`cj j*emuetia`s" ar

pamicijs ar djcisia`s an tbj djpertgj`t ca`sidjrjd o tbj jgpmajj ta ojièppraprietj" bergnum ar u`neir.

E%D>s lrij*e`cj pamic essurjs tbet i`di*iduems ge sjjh e`swjrs ta ujstia`s e`drjsamutia`s ta cagpmei`ts witbaut njer an rjstrei`t" i`tjrnjrj`cj" carrjctia` ar rjprisem.Ge` praomjgs ce` oj rjsam*jd i`nargemm. %awj*jr" in ettjgpts et i`nargem

rjsamutia` erj àt setisnectar tbj ce` oj eddrjssjd tbraulb tbj lrij*e`cj pracjdurj.

Tbj jgpmajj" i` tbj j*j`t sMbj bes e` lrij*e`cj" wimm aosjr*j tbj nammawi`lpracjdurjs2

N#$st )tjp

,n au be*j e warh rjmetjd praomjg ar sunnicij`t lrau`ds ta j(prjss e lrij*e`cj" aube*j 51 des nrag tbj tigj an tbj i`cidj`t ta suogit aur lrij*e`cj i` writi`l ta aur

supjr*isar. ,n tbj praomjg i`*am*js aur iggjdietj supjr*isar" au ge suogit tbjlrij*e`cj ta tbj pjrsa` et tbj `j(t mj*jm an Geèljgj`t.

Emm cagpmei`ts gust oj i` writi`l" sil`jd e`d detjd.

)jca`d )tjp

Tbj supjr*isar et j*jr stjp is emmawjd ta 1 des ta suogit e writtj` rjspa`sj ta aurlrij*e`cj. ,n au erj àt setisnijd witb tbj e`swjr au rjcji*j et tbj nirst stjp" ausbaumd suogit e writtj` stetjgj`t an tbj praomjg ta tbj pjrsa` et tbj `j(t

geèljgj`t mj*jm. Uau gust emsa suogit e sil`jd cap an aur lrij*e`cj e`d tbjsupjr*isar>s rjspa`sj ta tbj Annicj an %uge` &jsaurcjs.

T+#$d )tjp

,n au da àt rjcji*j setisnectar rjsamutia` et tbj sjca`d stjp" au ge eppjem tbjdjcisia` ta bijn 3(jcuti*j Annicjr Tbj bijn j(jcuti*j annicjr is tbj nièm eutbaritta gehj e nièm djcisia` oi`di`l a` emm pertijs.

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.5 )JVE_ETIA@N_A&J&V4A?&J@T

!jperetia` an jgpmagj`t witb E%D ce` tehj pmecj i` tbj nammawi`l pracjss2

5. 6a"> te$y )jpe$et#a`1 &jsilètia` is ca`sidjrjd es *amu`ter sjperetia`.!agjtigjs" jgpmajjs mje*j E%D ojceusj tbj ga*j" ni`d tbjgsjm*js i`dinnjrj`t circugste`cjs" ar sigpm we`t e cbe`lj. 3gpmagj`t et E%D is _et wimm>e`d is suojct ta tjrgiètia` o jitbjr tbj jgpmajj ar E%D. ,n au pme` ta rjsilÈ%D rjuirjs e` eppraprietj writtj` àticj wbicb is usuemm ;0 des ar esspjcinijd i` aur jgpmagj`t ca`trect.

. I`s lj`jrem #rij*e`cj pracjdurj.

/. a! E!e`da`gj`t2 E` jgpmajj is djjgjd ta be*j eoe`da`jd bisMbjr ao wbj`nar e pjriad an 51 ca`sjcuti*j des tbj jgpmajj bes ojj` eosj`t witbaut

pjrgissia`.

. _jd>ct#a` #` Na$cj2


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rjspa`siomj nar àtin tbj annicj an %uge` rjsaurcjs an aur sjperetia`. Uau erjrjspa`siomj nar scbjdumi`l e` j(it i`tjr*ijw.

Duri`l tbj j(it i`tjr*ijw" au wimm oj li*j` tbj appartuìt ta discuss aur warh

j(pjrij`cj et E%D e`d rjesa`s nar sjperetia`" ,n au ce`>t ettj`d e necj ta necji`tjr*ijw" e ujstia` eirj wimm oj geimjd ta au nar cagpmjtia`. Tbj cagpmjtjdujstia`èirj gust oj rjtur`jd ta tbj %uge` &jsaurcjs Djpertgj`t.

4C


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.53 CA_JCA&VJTJ@CIJ)

E%D stri*js ta crjetj e` j`*ira`gj`t wbjrj j(treardi`er sjr*icjs ta aur petij`tse`d tbjir negimijs ta aur lujsts e`d *isitars e`d ta jecb atbjr beppj` j*jr de. E`d

j*jr jgpmajj et E%D is tbjrjnarj j(pjctjd ta djga`stretj tbj aosjr*eomjojbe*iars tbet gj`tia`jd elei`st jecb erje.

E$jes A!sj$


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arleìzetiaèm ca`cjr`s. a`sistj tm j`surjs tbj i`nargetia` hàw` eoaut tbj

custagjr is hjpt pri*etj e`d ca`nidj`tiem.

Eccau`teoimit Trjets custagjrs> prapjrt e`d E%D prapjrt witb cerj e`d

rjspjct. Djga`stretjs ca`sjr*etia` e`d rjspa`siomj usj an

rjsaurcjs. a`trioutjs ta tbj senjt e`d sjcurit an E%D>s

j`*ira`gj`t tbraulb pjrsaèm ectia`s

a`tiùaus dri*jnar pjrnarge`cjigpra*jgj`t

3nnjcti*jm e`d jnnicij`tm numnimms rjspa`sioimitijs ta ecbij*jtbj lrjetjst oj`jnit et e` eccjpteomj cast.

a`tiùausm stri*js ta sulljst e`d igpmjgj`t wes ta

igpra*j pjrsaèm" djpertgj`tem e`d i`stitutiaèm laems.

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CBEVTJ_3

CA&VJTJ@C?OE)JDB_ V_ECTICJK E O_IJNA6J_6IJ

3.5 CA&VJTJ@C?OE)JDB_ V_ECTICJ

Tbj u`djrmi`l nectar an tbis +ao Eèmsis is tbj ojbe*iarem me`luelj ta ouimd raoustcarj cagpjtj`cijs" carj *emujs" priaritijs e`d shimms tbet djscrioj" luidj e`d mi`h tbjectia`s et warh. Djscrioi l wbet wes da`j bjmps pjrnarge`cj gjesurjgj`t"djscrioi`l wbet is oji`l da`j bjmps treiì`l e`d djscrioi`l wbet sbaumd oj da`j

bjmps djni`j sjmjctia` ste`derds e`d pjrnarge`cj laems.

Tbis is eoaut be*i`l tbj jgpmajjs an tbj arleìzetia` emil` tbjir ectia`s witb tbjarleìzetiaèm idj`tit e`d laems. Tbj gast jnnjcti*j we an ecbij*i`l tbj segj is taemmaw tbj ca`cjr`jd jgpmajjs ta perticipetj i` tbj pracjss an stretjlic djcisia`gehi`l. Tbis perticipetia` lj`jretjs e sj`sj an ojma`li`l ega`l tbj jgpmajjstawerds tbj arleìzetia` e`d tbj njjm gati*etjd ta warh tawerds ecbij*i`l tbj laemstbet tbj arleìzetia` ge be*j sjt nar itsjmn. E *jr jnnjcti*j we an ouimdi`lemil`gj`t is ta ojbe*iarem me`luelj ta ca`*jrt tbj *isia` e`d gissia` stetjgj`ts i`ta

cmjer ectia`s" wbicb `jjd ta oj pjrnargjd e`d ca`*ji`l tbjsj ectia`s ta tbjjgpmajjs. Tbj jgpmajjs ce` oj i`*am*jd witb tbj nregi`l an tbj *isia` e`d tbjgissia` stetjgj`ts. ,t ce` bjmp in emm tbj jgpmajjs spjeh tbj segj me`luelj" i.j. tbjbe*j tbj segj i`tjrprjtetia` an tbj umtigetj laems an tbj arleìzetia`. -si`l tbj *isiaè`d gissia` stetjgj`ts i` tbj sjmjctia` pracjdurjs ce` da tbis. Tbis emmaws e` iìtiemnimtjr" wbicb emmaws a`m tbasj pjapmj wba nit i`ta tbj gaumd an tbj arleìzetia` ta

ai` i`.

,dj`tit" pracjss e`d stretjl erj cruciem nar sur*i*em i` tade>s warmd an cuttbraet

cagpjtitia . a`cjptuem mjedjrsbip is ojcagi`l garj cruciem e`d tbj tigj e*eimeomjnar criticem tbi`hi`l is digiìsbi`l o tbj de. Tbj `jjd an tbj de is an raoustsamutia`s ta precticem praomjgs. &aoust samutia`s erj tbasj" wbicb warh i` tbj necj aned*jrsitijs. Ojbe*iarem cagpjtj`cijs ce` oj e` essjt ta e` arleìzetia`. Tbj erjraoust e`d erj usjnum out ce` oj begpjrjd o eostrect me`luelj e`d pjrsaèmit treits.Tbjrjnarj it ojcagjs igpjreti*j tbet tbj ouimdi`l an raoust buge` rjsaurcjcagpjtj`cijs sbaumd oj prjcjdjd o j(pmicit j(pmeètia` an tbj segj sucb tbetj*jra`j is eomj ta jesim u`djrste`d.

Tbjrj ge erisj ge` situetia`s wbjrj tbjrj is e mat an egoiluit. ,` sucb situetia`s"sigpmj djcisia`s ojcagj dinnicumt e`d i`jnnjcti*j. Ta e*aid tbis stetj" a`j `jjds ta oj

4=


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*jr cmjer eoaut tbj j(isti`l situetia` e`d juemm mucid eoaut tbj caursj an ectia` taoj edaptjd nrag tbjrja` ta rjsam*j tbj situetia`. agpjtj`cijs bjmp dj*jmap tbjrjuirjd cmerit.

%jrj a`j `jjd ta u`djrste`d wbet is gje`t o tbj tjrg cagpjtj`cy. agpjtj`cgje`s dinnjrj`t tbi`ls ta dinnjrj`t pjapmj oesjd upa` tbjir pjrcjptia` e`d ca`tj(t aneppmicetia`. ,` tbj nijmd an %uge` &jsaurcjs" cagpjtj`cijs antj` djem witb tbjcberectjristics an e pjrsa`. E` i`di*iduem>s cagpjtj`c is djni`jd es

E writtj` djscriptia` an gjesureomj warh beoits e`d pjrsaèm shimms usjd ta ecbijvj

e warh aokjctivj.

Ta gehj tbj djscriptia` cmjerjr" nammawi`l erj e njw pai`ts ta hjjp i` gi`d2 $

$ E` i`di*iduem cagpjtj`c is dinnjrj`t nrag tbj arleìzetiaèm cagpjtj`cijs"cepeoimitijs" *emujs e`d priaritijs$ E writtj` djscriptia` cagguìcetjs j(ectm wbet tbj tjrg cagpjtj`cy gje`s$ Gjesureomj warh beoits e`d pjrsaèm shimms igpmijs tbet cagpjtj`cijs erj e neirgjesurj an e` i`di*iduem>s ectia`s$ ,`di*iduem cagpjtj`cijs ca`trioutj ta ecbij*i`l e cagga` warh aojcti*j

agpjtj`cijs erj maahjd et dinnjrj`tm o dinnjrj`t pjapmj djpj`di`l upa` tbjirca`tj(t an warh. %uge` &jsaurcjs pranjssiaèms maah et cagpjtj`cijs garj a` e`

i`di*iduem mj*jm out ousi`jss stretjlist ca`cj`tretj garj a` tbj arleìzetiaèmcagpjtj`cijs. arj cagpjtj`cijs erj starjs an tjcbìcem hàwmjdlj e`d shimms wbicbli*js tbj arleìzetia` e` jdlj a*jr atbjr arleìzetia`s e`d gehjs e` igpect a` itssjr*icjs e`d praducts. ,`di*iduem cagpjtj`cijs ema`l witb arleìzetiaèmcagpjtj`cijs bjmp i` e*aidi`l e`d sam*i`l pjapmj praomjgs. epeoimitijs erj atbjrtbi`ls tbet tbj arleìzetia` is cepeomj an dai`l ta ecbij*j its laems. urrj`tm" tbjrj ise bilb djlrjj an disca`tj`t rjlerdi`l i`di*iduems àt oji`l eomj ta gjjt tbjir terljts.Tbis disca`tj`t ce` oj tehj` cerj an o igpra*i`l tbj sjmjctia` pracjdurjs"

pjrnarge`cj eppreisem sstjgs e`d caecbi`l scbjdumjs eccardi`l ta tbj i`di*iduem

cagpjtj`cijs an tbj jgpmajj. Tbus tesh emmacetia` sbaumd oj da`j i` eccarde`cjwitb tbj cagpjtj`cijs an tbj ca`cjr`jd i`di*iduem.

agpjtj`cijs djni j tbj caecbi l scbjdumjs. A` tbj oesis an i`di*iduemcagpjtj`cijs" a`j ce` djcidj ta wbet j(tj`t tbj i`di*iduem sbaumd oj trei`jd e`d wbetsbaumd oj tbj ca`tj`ts an tbj treiì`l. Tbus cagpjtj`cijs" o bjmpi`l carrjct aoemmacetia`" bjmps e*aid tbj egoiluit e`d bj`cj i`crjesj praducti*it.

Tbj ojst we ta j(prjss cagpjtj`cijs is o tbj usj an Oj+e


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dinnusj ca`nmicts e`d diselrjjgj`ts ojceusj tbj bjmp put narwerd tbj situetia` i` e*jr mucid narget e`d li*j e dinnjrj`t pjrspjcti*j ta tbj j`tirj gettjr. Ojbe*iaremme`luelj emmaws jes cagguìcetia` an ste`derds" j(pjctetia`s" laems e`d aojcti*js"tbus gehi`l it tbj idjem we ta ouimd raoust cagpjtj`cijs.

agpjtj`c gadjms cagprisj an lraups an cagpjtj`cijs. !agj gadjms erj lj`jricmists an i`di*iduem cberectjristics tbet ce` oj usjd i` %& sstjgs. Atbjr cagpjtj`cgadjms erj spjciemm djsil`jd nar e perticumer arleìzetia`. Tbj priger rjesa` narca`structi`l e cagpjtj`c gadjm wes ta mi`h tbj pracjssjs mihj i`tjr*ijws" eppreisems"treiì`l e`d cagpj`setia` ta *isia`" gissia`" *emujs e`d cumturj. !agj atbjr rjesa`swjrj pme`ì`l ta lraw `jwjr shimms witbi` tbj arleìzetia`" cagguìceti`l tbj

ojbe*iars tbet erj djsirjd i` tbj arleìzetia` e`d cmerini`l tbj mjedjrsbip nacus. Tbjlist an tbj gettjr is cagpjtj`cijs bjmp geèljrs e`d atbjr jgpmajjs ta mi`h" pme`"

cagguìcetj e`d cmerin.

3. CBE44J@LJ)ANCA&VJTJ@C?&ADJ4

Tbjrj erj cjrtei` praomjgs rjmetjd ta cagpjtj`c gadjms tbaulb. 3(pj`si*jcagpjtj`c gadjm àt oji`l eppmijd ar ann$tbj$sbjmn cagpjtj`c gadjms wbicb daàt nit tbj oimm an tbj spjcinic arleìzetia` i` tjrgs an carrjctm djni i`l tbjuìuj`jss an tbj aos ar tbj arleìzetia . 3(pj`sj i`currjd i` ljtti`l tbjcagpjtj`c gadjm djsil`jd" dj*jmapjd e`d i`stemmjd ce` oj prabioiti*j. Eccjpte`cj

an tbj gadjm is eàtbjr cagga` praomjg tbet tbj cagpjtj`c gadjms ge necj. Ecagpjtj`c gadjm tbus bes ta oj dj*jmapjd *jr cerjnumm. Tbjrj erj sagj cbemmj`ljsi`*am*jd witb tbj dj*jmapgj`t e`d i`stemmetia` an tbj gadjm. Tbjsj cbemmj`ljs ce` ojmistjd es perticipetia`" gjesurjgj`t" `jleti*j njjdoech" ao$rjmetjd`jss e`d j(pj`sj.

3..5 TBJCBE44J@LJANVE_TICIVETIA@

A`j an tbj gear cbemmj`ljs is perticipetia`. Tbjrj ge oj twa tpjs an cagpjtj`cdj*jmapgj`ts. A`j" wbicb is nestjr e`d tbj atbjr wbicb is ojttjr. Tbj nestjr gadjm an

dj*jmapgj`t ge oj jnnicij`t i` tjrgs an tbj tigj tehj` nar tbj dj*jmapgj`t an tbjcagpjtj`c gadjm" out j*j`tuemm it ge tur` aut ta oj garj j(pj`si*j. 3(jcuti*jssitti`l ojbi`d e cmasjd daar tri`l ta nargumetj tbj cagpjtj`cijs rjuirjd e`d tbjcagpjtj`c gadjm is àt e njesiomj idje si`cj tbj jgpmajjs wba erj lai`l ta ojsuojctjd ta tbet cbe`lj gilbt àt mihj tbj gadjm e`d rjnusjs ta usj it. 6erticipetia` iseosamutjm criticem nar eccjpte`cj e`d eppmicetia` an tbj cagpjtj`c gadjm.6erticipetia` is àt e geìpumeti*j pma" out e gjcbeìsg nar gehi l aurcagpjtj`cijs garj rjnmjcti*j an tbj truj ceusj an pjrnarge`cj.


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mi`h wbet `jjds ta oj da`j witb i`di*iduem ectia`s. agpjtj`cijs ojcagj taams nardirjctia` e`d cbe`lj. Essigimetia` an cagpjtj`cijs i ta tbj j*jrdecagguìcetia`s bjmps spjcinic e`d j(pmicit j(prjssia` an njjmi`ls e`d apiìa`s.

3.. TBJCBE44J@LJ)AN&JE)Z_J&J@T

Tbj `j(t cbemmj`lj is gjesurjgj`t. Gjesurjgj`t is *jr cruciem si`cj tbj pralrjss ane prajct ar tbj pjrnarge`cj an e` jgpmajj ce` oj trechjd a`m wbj` it is gjesurjd.Emsa i` situetia`s wbjrj tbj jgpmajj djge`ds e` j(pmeètia` tbj a`m we aut is obe*i`l berd j*idj`cj a` aur be`ds. Tbis j*idj`cj is pra*idjd o gjesurjgj`ts.Gjesurjgj`t ce` oj usjd ta netbag tbj shimm mj*jm an e` jgpmajj wbicb is oji`lsjmjctjd nar e perticumer essil`gj`t. Gjesurjgj`t sstjgs tbaulb be*j ta oj*emidetjd ojnarj tbj erj paut i`ta ectia`.


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Ta numm ler`jr tbj oj`jnits an tbj cagpjtj`c sstjg" tbj `jjd ta oj i` s`c witbtbj currj`t rjuirjgj`ts an tbj arleìzetia` e`d its laems. agpjtj`cijs wbj` i`sjr*icj an custagjrs erj pawjrnum ousi`jss taams. Out it is j(trjgjm igpjreti*j tau`djrste`d tbj gjeì`l an tbj tjrg cagpjtj`c i` tbj li*j` ca`tj(t. Tbj cagpjtj`c

scapj dajs ust tbet. ,t autmi`js wbet `jjds ta oj da`j i` ardjr ta gjjt tbjrjuirjgj`ts an tbj custagjrs. ,` e cagpjtj`c scapj" cagpjtj`cijs erj discussjdwitb spjciem ettj`tia` a` twa nectars *iz2 tbj L33L nectar wbicb spjcinijs baw eàrleìzetia` ce` oj jnnjcti*j i` tbj gerhjtpmecj ar baw e` i`di*iduem ce` oj jnnjcti*ji` dai`l e perticumer ao e`d tbj TU63 nectar wbicb disti`luisbjs ojtwjj` tbj usj anca`cjpts.

agi`l oech ta tbj carj cagpjtj`c gadjm" it is pertitia`jd i`ta naur perts2 $

)"#cj I1 Ca$j Cagpjtj`c#js e`d Cepe!#"#t#jsTbj cagoiètia` an hàwmjdlj e`d shimms witb taams is rjnmjctjd et tbj arleìzetiaèmmj*jm i` carj cagpjtj`cijs e`d cepeoimitijs. E carj cagpjtj`c is e uìuj ou`dmj antjcbìcem hàw$baw tbet is cj`trem ta tbj arleìzetia`>s purpasj. E cepeoimit is emsaigparte`t ta tbj arleìzetia`>s jnnjcti*j`jss e`d is pjrcji*jd ta oj *emueomj ocustagjrs. ,t is e sjt an ousi jss pracjssjs stretjlicemm u`djrstaad. arjcagpjtj`cijs e`d cepeoimitijs erj idjemm j(prjssjd i` e gissia` stetjgj`t tbetspjcinicemm cagguìcetjs wbet tbj arleìzetia` wimm da nar its custagjrs.

)"#cj II1 Ca$j sjgpbesis a` tbj usj an i`di*iduem cagpjtj`cijs sucb es warhi`l beoits e`d pjapmjshimms ta gehj ousi jss pracjssjs e`d warh sstjgs garj jnnicij`t ar jnnjcti*j. ,t isdinnjrj`t nrag cepeoimitijs tbet jgpbesizj tbj djpmagj`t an tjcbìcem hàw$baw"

pbsicem ar niè`ciem rjsaurcjs ta igpra*j pjrnarge`cj. E` igparte`t priarit mijs iè` arleìzetia`>s wimmi`l`jss ta usj perticipetia` ta igpra*j pjrnarge`cj e`d crjetj e

cagpjtiti*j ed*e`telj. Tbis priarit is sjj` i` tbj caggitgj`t ta j`caureljessacietjs ta j(prjss tbjir apiìa`s a` warh issujs. ,` edditia`" geèljrs gust ojwimmi`l ta mistj` ta atbjr>s apiìa`s" eccjpt tbjg wbj` eppraprietj e`d diselrjj wbj``jcjsser. Tbjrj emwes tbis u`cjrtei`t wbimj disti`luisbi`l ojtwjj` e ousi`jssjs

pracjss tbet djni`js e cepeoimit e`d tbj pjapmj shimms tbet djni`j e priarit. ?bj`pjapmj ce` jesim oj eshjd ta ai` e ousi`jss pracjss" tbj erj supparti`l e ousi`jsscepeoimit. A` tbj atbjr be`d" wbj` tbj pracjss rjuirjs e pjrsa` witb e spjcinic sjt anshimms" it is e` arleìzetiaèm priarit tbet is oji`l djemt witb. E stetjgj`t an carj*emujs e`d priaritijs djscriojs baw pjapmj ectuemm da tbjir warh. ,t j(prjssjs àrgs

e`d oau`derijs an eccjpteomj ojbe*iar e`d ousi`jss precticjs.

1;


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)"#cj III1 Tjc+`#ce" ,à2"jd'j e`d 0a! s,#""s

,`di*iduems usj tbjir tjcbìcem hàwmjdlj e`d shimms witb taams ta cerr aut tbjir aorjspa`sioimitijs. Tjcbìcem hàwmjdlj e`d ao shimms sbaumd oj i` suppart an tbjarleìzetia`>s carj cagpjtj`cijs e`d cepeoimitijs. Tjcbìcem shimms pra*idj e malicem

we nra e` arleìzetia` ta gei`tei` e`d j(tj`d its carj cagpjtj`cijs e`d cepeoimitijs.

)"#cj I61 Vj$%a$ge`cj s,#""s e`d cagpjtj`c#js

6jrnarge`cj shimms e`d cagpjtj`cijs i`cmudj warh beoits" cagguìcetia` stmjs"mjedjrsbip e`d tjegwarh. Tbj erj jesim tre`snjrrjd ecrass dinnjrj`t i`dustrijs e`d

aos e`d tbj rjnmjct e pjrsa`>s jnnicij`c ar jnnjcti*j`jss i` usi`l tjcbìcemhàwmjdlj e`d shimms. aggitgj`t ta e tesh is e pjrnarge`cj shimm tbet sbaws tbjj(tj`t ta wbicb e pjrsa` wimm warh berd ta ljt rjsumts. E pjrnarge`cj shimm ce` ojdirjctm aosjr*jd e`d djscriojd et e ojbe*iarem mj*jm. E cagpjtj`c i`*am*js e`

i`njrj`cj eoaut wbet e pjrsa` is mihj.

A$'e`#et#aè" c+e$ectj$#st#cs1

?bj` tbj smicjs , e`d ,, erj cagoi`jd" tbj arleìzetia`>s idj`tit is rjnmjctjd"i`cmudi`l tbj warh ca`tj(t i` wbicb tbj i`di*iduem is ta pjrnarg. Tbj garj negimiercagpa`j`ts an arleìzetiaèm idj`tit i`cmudj *isia`" gissia`" *emujs e`d cumturj.arj cagpjtj`cijs pra*idj tbj oesis nar e` arleìzetia` ta djni`j itsjmn oja`d itsspjcinic j`d praducts. arj *emujs e`d priaritijs erj uitj dinnjrj`t nrag carjcagpjtj`cijs.

I`d#e" c+e$ectj$#st#cs1

!micjs ,,, e`d , pjrtei` ta tbj shimms usjd o tbj i`di*iduems ta pjrnarg tbjir spjcinicaos. Tbj rjnmjct tbj ao ca`tj`t i`cmudi`l spjcinic teshs ta oj pjrnargjd e`d tbji`di*iduem cberectjristics `jjdjd ta cerr tbjg aut. Essjssgj`t tjcbàmal annjrs e

pjrspjcti*j tbet disti`luisbjs ojtwjj` e pjrnarge`cj shimm e`d e cagpjtj`c. Tbjojbe*iarem eppraecb ta essjssgj`t waumd se tbet e pjrnarge`cj shimm ce` oj dirjctmaosjr*jd e`d djscriojd i` tjrgs an tbj tbi`ls e pjrsa` is aosjr*jd ta se ar da. ,t is*jr igparte`t ta djscrioj apjretiaèm shimms i` *jr cmjer e`d prjcisj wards. ,` ge`

i`ste`cjs tbj arleìzetia` succjssnumm drews its cagpjtj`c gadjm out neims tacmjerm gj`tia` tbj ectia`s ta oj tehj` i` ardjr ta ecbij*j tbj arleìzetiaèm laems.a`sjuj`tm" j*j` tbaulb tbj arleìzetia` cagpjtj`c gadjm is rjed e`d i` pmecj"it dajs àt djmi*jr tbj j(pjctjd rjtur`s. Tbjrjnarj" it ojcagjs igpjreti*j ta put daw`tbj stjps ta oj tehj` o e` jgpmajj ta oj j(pmicitm gj`tia`jd i` tbj cagpjtj`c

pme` sa tbet tbjrj is à bezi`jss ar egoiluit i` tbj u`djrste`di`l an tbj gadjm. Tbjstetjgj`ts an tbj cagpjtj`c pme` sbaumd oj put daw` i` tbj narg an apjretiaèmdjniìtia`s" wbicb j(pmei` e ca`cjpt i` tbj narg an stjps ta oj tehj` ta aosjr*j it.%awj*jr" djniì`l e stetjgj`t i` tjrgs an apjretiaèm djniìtia` is àt tbj ao e si`lmj

pjrsa`. ,t ojcagjs `jcjsser ta i`*am*j atbjrs i` tbj pracjss an djniì`l tbj stjps tapjrnarg e cjrtei` tesh.

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3./ OJBE6IA_E4EVV_AECB

#j`jremm" !j+e


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E ojbe*iar$oesjd gissia` stetjgj`t j(pmei`s wb tbj arleìzetia` j(ists i` tjrgs anits a*jremm purpasj" tbj èturj an its ousi`jss e`d tbj pri`cipmjs tbet it nammaws wbj`dai`l ousi`jss. E ojbe*iar$oesjd gissia` stetjgj`t djscriojs purpasj e`d priarit iè we tbet sulljsts tbj dirjctia` nar gast an tbj pjapmj i` tbj arleìzetia` ta tehj.

E gissia` stetjgj`t pra*idjs e sj`sj an idj`tit e`d dirjctia " tbus uìni li`di*iduems e`d jsteomisbi`l tbj oesis nar nuturj ectia`s. Tbjrj sbaumd oj e rjcipracemrjmetia`sbip ojtwjj` e gissia` stetjgj`t e`d carj cagpjtj`cijs" jecb sbaumdi`nmuj`cj tbj atbjr. E ojbe*iar$oesjd *emuj$stetjgj`t djscriojs tbj sberjd ojmijns e`dàrgs tbet cberectjrizj tbj arleìzetia`.

Antj` tbj sberjd *emujs ce` oj trecjd ta tbj ousi`jss pbimasapb bjmd o tbj nau`djrse`d tbj apiìa` mjedjrs. E` arleìzetia`>s cumturj is e rjnmjctia` an tbjsj sberjd*emujs. Tbj rjprjsj`t a`j an tbj igparte`t cagpa`j`ts an tbj segj. A`j cbemmj`lj i`

lj`jreti`l e *emuj stetjgj`t i`*am*js lai`l oja`d njjmi`ls eoaut tbj warh situetia`.Tbj stetjgj`t gust usj ojbe*iarem me`luelj ta djscrioj wbet pjapmj wimm da wbj`tbj erj usi`l tbj *emuj.

?bj` e` idj`tit stetjgj`t is writtj` i` ojbe*iarem me`luelj" tbjrj is e` appartuìtta emil` it witb tbj arleìzetiaèm mj*jm an tbj cagpjtj`c scapj. Ge` %& sstjgserj precticem erj tecticem. Tbj rjspa`d ta la*jr`gj`tem rjlumetia`s e`d spjcinic`jjds. Tbj ojcagj garj stretjlic bawj*jr wbj` ca``jctjd witb tbj arleìzetia`>sidj`tit tbraulb ojbe*iarem me`luelj. ?bj` tbis is da`j a`j ce` se tbet tbj

arleìzetia` bes e stretjlic %& sstjg tbet rji`narcjs its idj`tit i` de$ta$dedjcisia`s eoaut pjapmj. ?bj` tbj ca`tj t an e` idj`tit stetjgj`t is rjnmjctjd i` tbjca`tj`t an %& nargs e`d pracjssjs" it is seid tbet ca`tj`t mi`helj j(ists. E cregpjd*isia` rjstricts tbj scapj an e` arleìzetia` wbimj e` apj` *isia` ce` bjmp emil` garje`d garj pjapmj witb tbj arleìzetia`>s laems.

Tbjrj erj naur arleìzetiaèm eppraecbjs tbet i`nmuj`cj tbj tpj an %uge` &jsaurcjsstjgs tbet erj put i`ta pmecj. Tbj naur eppraecbjs ce` oj suggerizjd es nammaws25. 6jrcjptia`$dri*j`

9. 3(pjrij`cj$dri*j`;. Ettrioutj$dri*j`4. Ojbe*iar$dri*j`

Vj$cjpt#a`(d$#


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J9pj$#j`cj(d$#tj(d$#s cberectjristics erj ca`sidjrjd rjlerdmjss an tbj j(tj`t ta wbicb tbj erj usjdi` e currj`t warh essil`gj`t.

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COMPETENCY BASED JOB ANALYSIS AND PERFORMANCE MANAGEMENT OF NON-MEDICAL STAFF AT APOLLO HOSPITALS, DHAKA