Compass Priorities October 29 th, 2013 Presenter Names: Mike Learned, Mark Courtepatte ENGAGE | ANTICIPATE | ACCELERATE

Compass Priorities October 29th, 2013Presenter Names: Mike Learned, Mark Courtepatte

E N G A G E | A N T I C I PAT E | A C C E L E R AT E

Discussion Topics

Market Drivers

iWorks Enterprise Strategy

iWorks Enterprise Initiatives

Core Admin Initiatives

Market Drivers

Market Drivers

Stress Points

Inefficient eco-systems and processes

Market and shareholder pressures

to lower their costs and improve their bottom

line

Best practice approach to manage continued certain change in regulatory and statutory requirements

Model, Monitor and Manage Risk –

Maximizing Access to Working Capital.

Need to improve overall customer service to retain customers

Differentiate themselves from the competition.

Multiple legacy platforms and IT dependencies

Long slow process to bring products to market

Speed to Market

Regulatory and Risk

Total Cost of Ownership

Customer Service

Focus on Growth - iWorks Enterprise Strategy

6

SunGard Insurance Growth targets

Risk Management Expansion

Product Modernization

International Development

Managed Services

Product Modernization

Insurance Portal (Insurers, Producer, Policyholders, Sponsors)

Business Intelligence & Reporting

Workflow Orchestration Document Creation &

ManagementEnterprise Service Bus

(Integration Layer)Security & Auditing ETL

iWorks Insurance Platform

Enterprise Risk Management

Governance, Risk & Compliance

Product Dev. & Config

ClaimsHealth

Producer & Channel Mgmt.

CorePolicyAdmin

LifeAnnuityGroupUnder

-writingClaimsL/A/G Cash Mgmt.

GeneralLedger

(A/R, A/P)

Sales & Marketing

Actuarial & Risk

Modeling

InvestmentsCore

PolicyAdmin

Health

BillingBilling

ReinsuranceReinsurance

Rating

OnboardingCust & Prod

ProviderMgmt.

Enrollment

AutoAdjudicatio

n

Payments

Customer Service

ProducerIncentive

CapabilityModern / ComponentizedCommon User Experience UXRules and Common Calc EngineInsurance AnalyticsWorkflow and OrchestrationTechnology Agnostic

Target MarketNew Logo & ExistingGlobal MarketsLife, Annuity, Health, PensionsRetail and CorporateTiers 1 - 4

New Product Developmentcreate new targeted solutions that are

valuable, timely and innovative

Modernizationtransitioning legacy technology with

standardized modern componentized technology

Integration & Interoperability

connecting SunGard IP as well as customer upstream and downstream systems

Standardization engagement approach, development methodologies, best practices, tools

Insurance PaaS

Model Office Initiative

iWorks Enterprise Insurance Model Office

iWorks Enterprise Showroomo driving the discussion o consistent user experienceo integration / analysiso modularo extensible

1010

Insurance Business Intelligence

o critical business perspectiveso integrated analysis & detail filteringo advanced trending / forecasting

Describing iWorks Enterpriseo visual UX and UIo user persona focuso solution specifico localized / regionalized

iWorks Enterprise Initiatives

Product Investments - underway

Financials

iWE Financials

Compliance

iWE Financials Accounting

budget & forecasting

Sales

Navigator Illustrations

platform updates

prototype Prophet as

POS engine

(international)

Core

Accelerators

worksiteiCCPI

hosting

Risk

iDR data management

nested stochastic

GI libraries

Global ALS

64-bit Glean

Healthcare

Healthcare Accelerators

Formworks hosting /

BPO

12

Core Administration – Accelerators

pre-config – implementation ready

managed services hosting, testing, training, migration, integration

low barriers and cost to entry

update UX/UI through model office

target markets under consideration worksite individual annuities closed book EMEA, APAC and LATAM targets

iWE PaaS Framework

UI/UX

workflow / services

application integration

BI/analytics/data

globalization

hosting

platform refresh

Core

hosting

Core Administration – Projects Underway

14

very active worksite market opportunities

focus on helping insurers enter worksite market quickly

pre-configured products and processes (best practice) – quick start

hosted

simplified UX/UI

managed services

lease pricing model

reduce barriers to entry

conceptual design / business case

• COMPLETED

Staff

• COMPLETED

GTM plan

• Underway

Build

• Underway

Deliver

• Q1 2014

iWE PaaS Framework

UI/UX

workflow /services


BI/analytics/data

globalization

hosting

platform refresh

Core

hosting


15

iCPPI provides steady income stream and planning for retirement

increased focus of market on annuities and guaranteed income

new market opportunity

hosting opportunity for Compass

coordinating with other SunGard verticals

new pricing and engagement with customers – large upside potential

international in scope


• COMPLETED

Staff

• COMPLETED

GTM plan

• Underway

Build

• Underway

Deliver

• Q1 2014

iWE PaaS Framework

UI/UX

workflow


BI/analytics/data

globalization

hosting

platform refresh

Core

hosting


16

alternative deployment option

hosting in Voorhees – current configuration in Hopkins – ability to roll out hosting blueprint to TC3, Harbour, etc.

combined with accelerators and pre configured environments to

lower barriers to entry

reduce up front costs and TCO

minimize delivery risks

build AMS around platform


• COMPLETED

Staff

• COMPLETE

GTM plan

• Underway

Build

• Underway

Deliver

• Q4 2013

iWE PaaS Framework

UI/UX

workflow / services


BI/analytics/data

globalization

hosting

platform refresh

Core

Accelerators

worksiteiCCPI

Product Investments – In Planning / Vetting

Financials

iWE Financials

Performance

iWE Financials

Risk

investment daily recon

Distribution

Prophet Illustrations

POC(international)

Navigator Illustrations

roadmap

Core

Accelerators

Compass ASIA

Risk

cloud deployment

and elasticity

Healthcare

process integration roadmap

Formworks roadmap

17

Product Investments – Under Consideration

Financials

financial bundle

integration of risk (ALM)

Distribution

group & worksite

mobile multi browser

eApplication

eSignature

STP to core

common calc engine

Core

Accelerators• Poland

group• closed book• individual• annuities

moderniza-tion

roadmap

Risk

IFRS/SII

assumptions manager

collaboration manager

aggregation library (multi

line)

cluster library

Healthcare

process integration

workflow and process analytics

simulations

integration with

Sharepoint

central search

18

Core Administration – 2014 Projects

19

develop plan for long term technology modernization UI/UX service layer business rules transaction layer BI/analytics

migrate to iWorks Enterprise framework technologies

develop transition plan for existing COMPASS customers


• Not started

Staff

• Not started

GTM plan

• Not started

Build

• Not started

Deliver

• TBD

iWE PaaS Framework

UI/UX

workflow / services


BI/analytics/data

globalization

hosting

Technology modernization

Core

accelerators

Insurance Portal (Insurers, Producer, Policyholders, Sponsors)

Business Intelligence & Reporting

Workflow Orchestration Document Creation &

ManagementEnterprise Service Bus

(Integration Layer)Security & Auditing ETL

iWorks Insurance Platform

Enterprise Risk Management

Governance, Risk & Compliance

Product Dev. & Config

ClaimsHealth

Producer & Channel Mgmt.

CorePolicyAdmin

LifeAnnuityGroupUnder

-writingClaimsL/A/G Cash Mgmt.

GeneralLedger

(A/R, A/P)

Sales & Marketing

Actuarial & Risk

Modeling

InvestmentsCorePolicyAdmin

Health

BillingBilling

Reinsurance

Rating

ProviderMgmt.

Enrollment

Payments

Customer Service

ProducerIncentive

iWorks EnterpriseCore Admin Modernization



Improve User Experience (UX)

modern, ubiquitous, device appropriate, localized, persona centric

Modularizereusable, rules based, modern

component architecture

Process Orchestrationbest practice workflow, automation, service

architecture (restful / SOA), process orchestration

Operational Business Intelligence

timely, accurate, contextual

iWorks Enterprise (iWE)Core Admin ModernizationObjectives



Enhance User Experience

» Intuitive user experience

» UX focus on high value / human

interactive / volume transactions

» Dashboards, analytics, alerts, messaging

» Device appropriate

» Integrated transaction, analytics and

workflow

» Extensible– core– regional– LOB– customer





Best Practice

» pre configured workflow

» best practice

» standardized approach

» focus on automation

» extensible

» integration layer –

other SunGard iWorks, partner and customer upstream and downstream systems

» registration and orchestration of services





Best Practice

Modularized & Reusable

» modern object oriented programming languages

» expose configurable rules

– UX, workflow,

– service orchestration and

– business logic execution

» highly reusable and modular

» Hardware and OS agnostic





Best Practice

Modularized & Reusable

Transactional and Analytical

» RDBMS transactional data environment

» metadata transparency

» tuned for high performance / volume

» separate OLAP data store supporting reporting and analytics

• ODS, datamarts, datacubes

» focus on Master Data Management best practice

• accuracy, audit, control

Core Administration - Products and InitiativesItem Components Industry

DriverStrategy Driver

Target Date

Underway

Accelerators• Worksite• iCPPI

Hosting

Phase 1

Core Admin

Q1 2014Q1 2014

Complete

In Planning / Vetting

Accelerators• Core Admin Asia

Assessment plan Q1 2014

Under Consideration

Accelerators• Poland Group• Closed Block• Individual • AnnuitiesModernization roadmap

AssessmentAssessmentAssessmentAssessment Roadmap

TBD

TBD

Questions

27

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Compass Priorities October 29 th, 2013 Presenter Names: Mike Learned, Mark Courtepatte ENGAGE | ANTICIPATE | ACCELERATE