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Differences between GVP 7.x and GVP 8.x
GVP- 822 General Features
New database support: PostgreSQL 8.4 New OS support for GUI applications: Windows 7 New OS support for server components: RHEL 5.4 3.2-bit and 64-bit (compatibility mode), Windows Server 2008 R2 64-bit (compatibility mode)
All Rights Reserved Genesys Telecommunications Laboratories, Inc. 2008
33
Configuration Layer
Significant improvement in Configuration Server startup time Rule setting for password minimum length in the Configuration environment
Management Layer
Unresponsive/hanging process detection support for SNMP Master Agent, Message Server and DBServer
All Rights Reserved Genesys Telecommunications Laboratories, Inc. 2008
Difference Btw Platform 7.x and 8.x44
GVP 8.x IP VP Resource Manager VP Third Party Squid VP Fetching Module VP Media Control Platform VP Call Control Platform VP CTI Connector VP PSTN Connector VP Supplementary Services Gateway VP Reporting Server VP MIB Composer Management Framework + Admin Console
Related GVP 7.x IP Functionality Voice Platform SSM, Voice Platform RM, Voice Platform PM (PageCollector) PageCollector Voice Platform IPCS, Voice Platform TTS, (interface to ASR) Voice Platform GQA\Iserver Client Voice Platform Communication Server (VCS) Voice Platform OBN Manager Voice Platform EventC, Voice Platform Reporter, Voice Platform Application Reporter Voice Platform MIBs Studio EMPS, Net mgmt GUI
All Rights Reserved Genesys Telecommunications Laboratories, Inc. 2008
High Level Architecture (IP Only)Media Gateway
*SupplementaryServices Gateway
Speech Server URS SIP Server
Media Control IVR Server Resource Manager Platform Call Control *CTI Connector GVP Reporting Server Platform Composer
GVP 8
Web Services
GVP Reporting DB
Application Server
All Rights Reserved Genesys Telecommunications Laboratories, Inc. 2008
GVP 7.x Model66
A fixed 3-level hierarchical model was used
Reseller Customer IVR-Profile (Application)
Policies and settings were inherited according to the hierarchy
Customer
---->
IVR-Profile
Each Customer has dedicated Policy Manager (both TDM & IP) Global Resource Pool Limited resource management by Resource Manager (IP only)
Resource Grouping permitted
DID Groups assigned to IVR-Profiles No integration with Management Framework
EMPS - web-based provisioning UI separate from MF UI
All Rights Reserved Genesys Telecommunications Laboratories, Inc. 2008
GVP 8.x HMT Model77 | HMT TOI | April 2010
A *general* hierarchical model is used Policies and settings were inherited according to the hierarchy
Also Parent Tenant can exclusively enforce policies on Child
One/more RMs managing Policies at various levels
RM provisioned for a Tenant can manage policies for the entire sub-tree defined under it
Resource pool managed by RM(s) according to the hierarchy
New Concept of Resource Assignment by Parent
MF enhanced with support for parent pointer for Tenants GA further integrated with MF to support HMT
All Rights Reserved Genesys Telecommunications Laboratories, Inc. 2008
Genesys Administrator Screen88
All Rights Reserved Genesys Telecommunications Laboratories, Inc. 2008