Travel Management Services

Proposal

PT. PANEN TOURHead Office

Jl. Suryopranoto No.49 – Jakarta 10160 - Indonesia P : +62 21 385 5388 (Hunting) F : +62 21 385 4809 / 386 3335

Email : panentour@panentour.comWebsite : www.panentour.com

HistoryHistory•• PANENPANEN TOURTOUR beganbegan inin 19861986 asas aa TourTour OperatorOperator withwith ticketingticketing asas itsits mainmain

businessbusiness.. ItsIts professionalprofessional servicesservices quicklyquickly gainedgained customer'scustomer's trusttrust andandsupportsupport.. InIn timetime PANENPANEN TOURTOUR waswas ableable toto expandexpand asas aa fullfull serviceservice tourtouroperatoroperator..

•• AnticipatingAnticipating thethe market’smarket’s risingrising demand,demand, sincesince 19921992 PANENPANEN TOURTOUR hashasconductedconducted variousvarious effortsefforts inin restructuringrestructuring andand developingdeveloping itsits companycompanymanagementmanagement.. PANENPANEN TOURTOUR isis continuallycontinually developingdeveloping itsits productsproducts andandservicesservices toto provideprovide thethe bestbest serviceservice toto itsits customerscustomers..

•• BeginningBeginning inin 19961996 PANENPANEN TOURTOUR expandedexpanded itsits servicesservices byby openingopening•• BeginningBeginning inin 19961996 PANENPANEN TOURTOUR expandedexpanded itsits servicesservices byby openingopeningbranchesbranches inin JakartaJakarta andand SurabayaSurabaya.. AtAt almostalmost thethe samesame timetime PANENPANEN TOURTOURmovedmoved itsits headhead officeoffice toto itsits ownown buildingbuilding onon JlJl.. SuryopranotoSuryopranoto,, JakartaJakarta.. InInoptimizingoptimizing itsits serviceservice toto customers,customers, PANENPANEN TOURTOUR extendedextended itsits networknetworkthroughthrough representativerepresentative officesoffices inin majormajor citiescities inin IndonesiaIndonesia..

•• AstutelyAstutely awareaware ofof thethe marketmarket potentialpotential atat thethe time,time, thethe foundersfounders ofofPANENPANEN TOURTOUR openedopened aa wholesalerwholesaler companycompany inin 19961996 calledcalled HAPPYHAPPYHOLIDAY,HOLIDAY, whichwhich providesprovides internationalinternational packagepackage tourtour programsprograms asas wellwell asasdomesticdomestic andand internationalinternational hotelhotel reservations,reservations, especiallyespecially toto meetmeet thethe needsneedsofof tourtour operatorsoperators.. TodayToday HAPPYHAPPY HOLIDAYHOLIDAY hashas successfullysuccessfully becomebecome aahealthy,healthy, solid,solid, andand fastfast expandingexpanding businessbusiness entityentity followingfollowing thethe successsuccess ofofitsits predecessorpredecessor PANENPANEN TOURTOUR

Services :Services :PANEN TOUR provides various tour and travel services and otherPANEN TOUR provides various tour and travel services and other

related services such as :related services such as :

•• DOMESTICDOMESTIC andand INTERNATIONALINTERNATIONAL TICKETINGTICKETINGFlightFlight reservationreservation andand ticketstickets salessales fromfrom variousvarious airlineairline carrierscarriers(domestic(domestic andand international)international) withwith competitivecompetitive pricesprices andand satisfyingsatisfyingservicesservices..

•• INTERNATIONALINTERNATIONAL TOURTOUR PACKAGESPACKAGES // OUTBOUNDOUTBOUNDTourTour packagespackages throughoutthroughout thethe worldworld suchsuch asas Asia,Asia, AustraliaAustralia andand NewNewZealand,Zealand, Europe,Europe, America,America, Africa,Africa, etcetc..Zealand,Zealand, Europe,Europe, America,America, Africa,Africa, etcetc..

•• MEETING,MEETING, INCENTIVEINCENTIVE TOUR,TOUR, CONVENTIONCONVENTION andand EXHIBITIONEXHIBITION(MICE)(MICE)

•• CRUISECRUISE SHIPSHIP TOURTOUR PACKAGESPACKAGES (FLY(FLY andand CRUISE)CRUISE)CruiseCruise shipship tourtour packagespackages usingusing luxuriousluxurious linersliners sailingsailing thethe ocean,ocean,visitingvisiting touristtourist destinationsdestinations throughoutthroughout thethe worldworld..

•• INBOUNDINBOUND andand DOMESTICDOMESTIC TOURTOUR PACKAGESPACKAGESTourTour packagespackages forfor domesticdomestic touristtourist destinationsdestinations suchsuch asas Java,Java, Bali,Bali, NusaNusaTenggara,Tenggara, Sumatera,Sumatera, Sulawesi,Sulawesi, BatamBatam,, etcetc..

•• DOMESTICDOMESTIC andand INTERNATIONALINTERNATIONAL HOTELHOTEL VOUCHERVOUCHERReservationReservation andand vouchervoucher salessales forfor internationalinternational andand domesticdomestic hotelshotels..

•• TRAVELTRAVEL DOCUMENTDOCUMENT SERVICESSERVICES (PASSPORT(PASSPORT andand VISA)VISA)

TechnologyTechnology

•• PANEN TOUR’s operational activities are supported with statePANEN TOUR’s operational activities are supported with state--thethe--art art information technology such as :information technology such as :

•• ABACUS and GALILEO reservation systems ABACUS and GALILEO reservation systems

•• An online international flight reservation facility .An online international flight reservation facility .

•• ARGA reservation systemARGA reservation system

•• An online flight reservation system especially for Garuda Indonesia.An online flight reservation system especially for Garuda Indonesia.

•• LAN (Local Area Network) system Office operational system LAN (Local Area Network) system Office operational system •• LAN (Local Area Network) system Office operational system LAN (Local Area Network) system Office operational system supported with an integrated computer network.supported with an integrated computer network.

•• 53 telephone lines, 5 facsimile lines, and email53 telephone lines, 5 facsimile lines, and email

Strategic PartnersStrategic Partners

•• PANENPANEN TOURTOUR continuallycontinually maintainsmaintains goodgood andand mutuallymutually beneficialbeneficialrelationsrelations withwith itsits partnerspartners bothboth inin IndonesiaIndonesia andand abroadabroad.. TheThe PartnersPartnersincludeinclude airlinesairlines carriers,carriers, hoteliers,hoteliers, tourismtourism boards,boards, cruisecruise agencies,agencies, tourtouroperators,operators, andand othersothers..

•• PANENPANEN TOURTOUR hashas thethe confidenceconfidence andand trusttrust ofof TRAFALGAR,TRAFALGAR, oneone ofof•• PANENPANEN TOURTOUR hashas thethe confidenceconfidence andand trusttrust ofof TRAFALGAR,TRAFALGAR, oneone ofofthethe worldworld leadingleading tourtour operators,operators, toto actact asas theirtheir generalgeneral salessales agentagent ininIndonesiaIndonesia sincesince 19941994.. TRAFALGARTRAFALGAR isis aa specialistspecialist inin providingproviding tourtourprogramsprograms toto EuropeEurope andand isis alsoalso knownknown asas thethe worldworld bestbest sellingsellingescortedescorted tourtour inin EuropeEurope..

CommitmentsCommitments

PANENPANEN TOURTOUR aimsaims toto becomebecome thethe bestbest byby providingproviding thethe bestbestservicesservices toto customerscustomers andand alwaysalways innovatinginnovating itsits servicesservices toto fullyfullysatisfysatisfy customerscustomers..

InIn providingproviding itsits services,services, PANENPANEN TOURTOUR isis supportedsupported byby 200200 reliablereliableandand dynamicdynamic professionalsprofessionals throughoutthroughout thethe headhead officeoffice andand itsitsbranches,branches, relentlesslyrelentlessly givinggiving theirtheir bestbest effortsefforts andand servicesservices forfor thethesatisfactionsatisfaction ofof customerscustomers.. TheThe numbernumber ofof employeesemployees willwill continuecontinue totoincreaseincrease alongalong withwith companycompany needsneeds andand developmentdevelopment..

Human ResourcesHuman Resources

Management TeamManagement Team

BehindBehind PANENPANEN TOURTOUR areare highlyhighly motivatedmotivated individualsindividuals withwith vastvastexperiencesexperiences inin thethe tourstours andand traveltravel business,business, andand expertsexperts inin managingmanagingtraveltravel bureausbureaus.. ComprisingComprising ofof individualsindividuals withwith strongstrong vision,vision, PANENPANENTOUR’sTOUR’s managementmanagement teamteam isis steadfaststeadfast inin itsits commitmentscommitments toto provideprovidethethe veryvery bestbest forfor itsits customerscustomers..

PANEN TOUR HEAD OFFICEPANEN TOUR HEAD OFFICE

LOCATION OF PANEN TOUR HEAD OFFICELOCATION OF PANEN TOUR HEAD OFFICE

BANK MAYAPADA TOWER BANK MAYAPADA TOWER

BRANCH OFFICEBRANCH OFFICE

Bank Bank MayapadaMayapada Tower 2, Tower 2, Semi Ground Floor, Semi Ground Floor, Jl. Jl. JendJend. . SudirmanSudirman KavKav. 27, . 27, Jakarta 12920Jakarta 12920P P : +62 21 : +62 21 5237055 (Hunting) 5237055 (Hunting) F F : +62 21 : +62 21 5237058 5237058 Email:Email: branch1@mayapadatower.panentour.combranch1@mayapadatower.panentour.com

WISMA ’46 BRANCH OFFICEWISMA ’46 BRANCH OFFICE

WismaWisma 46, Kota BNI 3rd floor, 46, Kota BNI 3rd floor, Jl. Jl. JendJend SudirmanSudirman Kav.1, Kav.1, Jakarta 10220Jakarta 10220P P : +62 21 : +62 21 5744430 (Hunting) 5744430 (Hunting) F F : +62 21 : +62 21 5744449 5744449 Email: Email: branch2@wisma46.panentour.combranch2@wisma46.panentour.com

Branch Offices : Branch Offices :

•• Bank Bank MayapadaMayapada Tower 2 , Semi Ground Floor, Jl. Tower 2 , Semi Ground Floor, Jl. JendJend. . SudirmanSudirmanKavKav. 27, Jakarta 12920. 27, Jakarta 12920PhnPhn: +62 21 : +62 21 2923888829238888 FaxFax: +62 21 : +62 21 2923777729237777Email:Email:branch1@mayapadatower.panentour.combranch1@mayapadatower.panentour.com

•• WismaWisma 46, Kota BNI 3rd floor, Jl. 46, Kota BNI 3rd floor, Jl. JendJend. . SudirmanSudirman Kav.1, Kav.1, •• WismaWisma 46, Kota BNI 3rd floor, Jl. 46, Kota BNI 3rd floor, Jl. JendJend. . SudirmanSudirman Kav.1, Kav.1, Jakarta 10220Jakarta 10220PhnPhn: +62 21 : +62 21 574 4430 Fax574 4430 Fax: +62 21 : +62 21 574 4449 574 4449 Email: Email: branch2@wisma46.panentour.combranch2@wisma46.panentour.com

•• SurabayaSurabaya , Semi Ground Floor, Jl. , Semi Ground Floor, Jl. DiponegoroDiponegoro No. 91, No. 91, Surabaya 60264Surabaya 60264PhnPhn: +62 : +62 31 566 6200 Fax31 566 6200 Fax: +62 31 : +62 31 566 6166 566 6166 Email:Email:branch3@surabaya.panentour.combranch3@surabaya.panentour.com

CALL CENTER 24 HOURSCALL CENTER 24 HOURS

PhonePhone : (021) 29219999: (021) 29219999FaxFax : (021) 2923777: (021) 2923777EmailEmail : : 24h@panentour.com24h@panentour.comYMYM : panentour24h@yahoo.com: panentour24h@yahoo.com

PANEN TOUR’s AWARDS (AIRLINES)PANEN TOUR’s AWARDS (AIRLINES)

AnsettAnsett Australia Top Ten Agents Australia Top Ten Agents AnsettAnsett Australia: Great Support Holiday Packages Australia: Great Support Holiday Packages Air France 7th Best Supporting Agents Air France 7th Best Supporting Agents Air France KLM: Ivory Award Air France KLM: Ivory Award British Airways Outstanding Performance British Airways Outstanding Performance Cathay Pacific Top Ten Agent Award Cathay Pacific Top Ten Agent Award Cathay Pacific: Awarded by Cathay in recognition of support Cathay Pacific: Awarded by Cathay in recognition of support Cathay Pacific: Awarded by Cathay in recognition of support Cathay Pacific: Awarded by Cathay in recognition of support Cathay Pacific Best Supporter Cathay Pacific Best Supporter Cathay Pacific SE Asia Top Agent Award Cathay Pacific SE Asia Top Agent Award Garuda Airlines Outstanding Domestic Passenger Agent Garuda Airlines Outstanding Domestic Passenger Agent KLM: Excellent Passenger Sales KLM: Excellent Passenger Sales KLM: in recognition of a long & fruitful relationship KLM: in recognition of a long & fruitful relationship Lion Air & Wings Air: Appreciation Award 2005 Lion Air & Wings Air: Appreciation Award 2005 Lufthansa Top Passenger Agent Lufthansa Top Passenger Agent Lufthansa Best Selling Agent Lufthansa Best Selling Agent

Lufthansa Exceptional Performance Award Lufthansa Exceptional Performance Award Lufthansa Top Agent Award Lufthansa Top Agent Award Northwest Airlines Top Ten Performing Agent Northwest Airlines Top Ten Performing Agent Qantas Top Ten Agent Award Qantas Top Ten Agent Award Qantas Outstanding Performance Qantas Outstanding Performance Qantas Valuable Contribution Qantas Valuable Contribution

PANEN TOUR’s AWARDS (AIRLINES)PANEN TOUR’s AWARDS (AIRLINES)

Qantas Valuable Contribution Qantas Valuable Contribution SIA Top Ten Agents SIA Top Ten Agents SQ Good Passenger Sales Performance SQ Good Passenger Sales Performance Thai Airways Exceptional Support Thai Airways Exceptional Support United Airlines Top Ten Agent Award United Airlines Top Ten Agent Award

PANEN TOUR’s AWARDS PANEN TOUR’s AWARDS

(HOTELS & OTHERS)(HOTELS & OTHERS)

HKTB (Hong Kong Tourism Board): Partnership Award 2000 HKTB (Hong Kong Tourism Board): Partnership Award 2000 HKTB (Hong Kong Tourism Board): Hong Kong Top Producer HKTB (Hong Kong Tourism Board): Hong Kong Top Producer Award Award Ibis Ibis SlipiSlipi Travel Agent Award for Best Supporter Travel Agent Award for Best Supporter Queensland: Outstanding Support Queensland: Outstanding Support Star Holiday Mart & MP Travel Top Supporting Agent Star Holiday Mart & MP Travel Top Supporting Agent Star Holiday Mart & MP Travel Top Supporting Agent Star Holiday Mart & MP Travel Top Supporting Agent Sol Elite Marbella Best Top Selected Travel Agents Sol Elite Marbella Best Top Selected Travel Agents Sol Elite Marbella Top 10 Account Sol Elite Marbella Top 10 Account STB (Singapore Tourism Board): Uniquely Singapore Top10 Travel STB (Singapore Tourism Board): Uniquely Singapore Top10 Travel Partner Partner STB (Singapore Tourism Board) Most Valued Partner Award STB (Singapore Tourism Board) Most Valued Partner Award

WorldwideWorldwide Appointed AgentsAppointed Agents

•• Happy Holiday DivisionHappy Holiday Division (Specialized Division of Asian (Specialized Division of Asian Region Package Tour ProgramRegion Package Tour Program,, Attraction, Ticket EtcAttraction, Ticket Etc))

•• Trafalgar EuropeTrafalgar Europe (Specialized & Professionalized for Europe (Specialized & Professionalized for Europe Tour ProgramTour Program Based On Seat In Coach Based On Seat In Coach ))Tour ProgramTour Program Based On Seat In Coach Based On Seat In Coach ))

•• Costa CruiseCosta Cruise ((Italian Italian Specialized & Professionalized for Specialized & Professionalized for

Cruising in Europe & AsiaCruising in Europe & Asia))

•• Princess Cruises Princess Cruises (Specialized & Professionalized for Cruising (Specialized & Professionalized for Cruising

in in America, Alaska America, Alaska & Asia & Asia ))

Worldwide PartnershipWorldwide Partnership

•• Pacific Area RegionPacific Area Region

•• A T C ( Australian Tourist Commission )A T C ( Australian Tourist Commission )

•• W A T C ( Western Australia Tourism Commission )W A T C ( Western Australia Tourism Commission )

•• S A T C ( South Australia Tourism Commission )S A T C ( South Australia Tourism Commission )•• S A T C ( South Australia Tourism Commission )S A T C ( South Australia Tourism Commission )

•• N S W ( Tourism New South Wales )N S W ( Tourism New South Wales )

•• T V ( Tourism Victoria )T V ( Tourism Victoria )

•• Q T Q T TT C ( Queensland Tourist & Travel Corporation )C ( Queensland Tourist & Travel Corporation )

•• N Z T B ( New Zealand Tourism Board )N Z T B ( New Zealand Tourism Board )

•• United States Port Authority of New York & New JerseyUnited States Port Authority of New York & New Jersey

Asian RegionAsian Region

•• M T B ( Malaysia Tourism Board )M T B ( Malaysia Tourism Board )

•• S T B ( Singapore Tourism Board )S T B ( Singapore Tourism Board )

•• T A T ( Tourism Authority of Thailand )T A T ( Tourism Authority of Thailand )

••

Worldwide PartnershipWorldwide Partnership

•• H K T B ( Hong Kong Tourist Board )H K T B ( Hong Kong Tourist Board )

•• Government of India Tourist OfficeGovernment of India Tourist Office

European RegionEuropean Region

•• B T A ( British Tourist Authority )B T A ( British Tourist Authority )

•• Switzerland TourismSwitzerland Tourism

•• Vienna Tourist OfficeVienna Tourist Office

•• IATA ( International Air Transport Association ) IATA ( International Air Transport Association ) Appointed Agent, since 1990Appointed Agent, since 1990

•• ASITA ( Association of Indonesia Travel Agency ) ASITA ( Association of Indonesia Travel Agency ) Membership, since 1990Membership, since 1990

•• ASEANTA ( Association of South East Asian Nations ASEANTA ( Association of South East Asian Nations

MembershipMembership

•• ASEANTA ( Association of South East Asian Nations ASEANTA ( Association of South East Asian Nations Travel Agency ) Travel Agency )

Membership, since 1997Membership, since 1997

AccreditationAccreditation

•• PATA PATA ( Pacific Area Travel Association ) Accreditation, ( Pacific Area Travel Association ) Accreditation, since 1990since 1990since 1990since 1990

THANK YOUTHANK YOU