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COMPANY PROFILE
1
Kingfisher – The Company 2 - 4
Insurance Programme & Our Cause 5 - 5
Market Share 6 - 6
Structure and Service Team 7 - 9
Experience and Capability 10 - 11
Our Role and Functions as Broker 12-13
Summary of insurance available from Kingfisher 14-14
Kingfisher Corporate Accounts 15-17
CONTENTS
2
KINGFISHER – THE COMPANY
KINGFISHER is a private limited company and was established through two Trusts - Yohanis Settlement and
Khusi Trusts in 1995 with Henry Sisya ACII, Chartered Insurance Broker as its Managing Director.
Initially it was established as an agent to provide insurance services for assets purchased under lease or hire
purchase arrangement.
A year later in 1996 KINGFISHER became a broker and probably most successful broker in Malawi by
understanding and working with not only the local insurance market but also the Lloyd’s of London.
We have three offices situate:
1. Head Office/Blantyre Branch 2. Lilongwe Branch Office
Delamere House, First Floor Upland House, Upper Floor, Suite 22
North wing Along Kamuzu Procession Road
Private Bag 154 Private Bag 143
BLANTYRE LILONGWE
Email: [email protected] Email: [email protected]
Tel No. 01 823 334/824930 Tel No. 01 750 825/756 263
Fax No. 01 822 713 Fax No. 01311995
3. Mzuzu Branch Office
Kentam Shopping Mall, Upper Floor
North wing, New City Centre Area
P. O. Box1053
MZUZU
Email: [email protected]
Tel No. 01 933 959/311 995/952
Fax No. 01 311 995
and employ 33 people.
3
KINGFISHER offers brokerage services across all major classes of insurance in addition to offering specialist
expertise on more obscure risks.
We enjoy a highly respected reputation throughout the insurance industry and are regarded as being at the
leading edge of our profession in terms of innovation, new product development and servicing standards.
FIRMS LIQUIDITY
Our turnover is in excess of K2, 500, 000,000 in terms of Premium.
As required by the Reserve Bank of Malawi who regulates our business, we maintain in force
Professional Indemnity insurance as an additional protection to our clients.
LEGAL ADVISOR
Kingfisher legal advisors are:
Head Office Branch Office
Racane Associates Racane Associates
Able House, Ground Floor, Babejee House
Chilembwe Road LILONGWE
BLANTYRE
4
4. Our Partners
Kingfisher partners with leading players in the market and global operations that include:
Aviation business - Willis
Non Aviation business - Price Forbes
Fuel, Energy & Mining - Lockton
These partners enable us to increase the resources available to support the Malawi market, maximise the
synergistic benefits of cooperation amongst brokers within the same risk market.
5
INSURANCE PROGRAMME & OUR CAUSE
In an increasingly competitive environment, we recognise that cost may be one criterion to clients but also
working closely with clients on programme and risk analysis. The ultimate goal being to develop innovative
and cost efficient insurance programme tailored specifically to meet client’s needs.
Once the programme is in place, the emphasis switches to providing a multi-faceted quality account
services to clients.
This is geared to anticipate the particular requirements of each client.
In order to facilitate this service, we believe it is imperative to build strong long term market relationships
and we interact closely with our markets in order to fully understand customer’s requirements. This enables
us to maximise possible marketing opportunities.
Our success therefore is not at the expense of our existing relationships and we pride ourselves on our long
standing ties with our valued clients.
We shall therefore always endeavour to understand your business, identify its risks, find best
available cover through a range of insurers, assist you in understanding options and represent your
interest in any negotiations with insurers
6
MARKET SHARE
Market share is a highly subjective issue, and every broker will find their own method of promoting their
services and success. Invariably each method will differ and because information is not freely available
within the insurance industry it is not possible to give an estimate.
KINGFISHER is positioned as one of the top three insurance brokers with significant market shares in the
Central and Southern Region of Malawi.
7
STRUCTURE & SERVICE TEAM
KINGFISHER provides a unique Total Service concept to clients from our Blantyre Headquarters.
Unit Managers select and lead dedicated account teams for individual clients.
These teams combine experience and technical excellence to meet your specific needs.
A) STRUCTURE
ORGANISATION CHART
1
BOARD
MANAGING DIRECTOR H. M. SISYA - ACII
GENERAL MANAGER
Regional Manager (South)
L. Sapanga
I T Officer G. Dzineso
Employee Benefits Manager -
R. Mwandira
Finance & Administration
Manager C. Julius
Business Development
Manager R. Jere
Regional Manager (Central/North)
Vacant
Administration
Officer N. D. Kayuni
Company Accountant
Vacant
Assistant Manager Vacant
Assistant Unit
Manager T. Chirambo
Business Development Officer (BT) S. Khunga
Branch
Manager – MZ W. Kalanje
Branch
Manager – LL H Sambani
Assistant Unit
Manager
M. Munthali
Unit
Manager
M. Phiri
Business Development Officer (LL)
B. Kita
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All senior staff are available to assist clients 24 hours a day and 365 days a year.
Contact numbers:
Telephones: 01 824 930/01 823 334
Fax: 01 822 713
Mobile: 0888 822764/0999 940910/0888 831086/0999 510 123
0999 389 216 (LL)
and
01 311 995 (MZ)
B) SERVICE TEAM
Henry M. Sisya ACII – Managing Director
A professionally qualified Associate of the Chartered Insurance Institute of
London and is a Chartered Insurance Broker.
He has worked in insurance broking for 29 years and is versed in all aspects of underwriting and claims
handling. He has the overall responsibility on
your company operations.
Ronald M. Jere – Operations Manager
Over 18 years experience in insurance and has worked for both insurance companies and insurance brokers
in senior capacities. He is conversant
with all aspects of insurance broking.
He has made considerable progress towards qualifying for the Associate ship Diploma of the Chartered
Insurance Institute of London with only 2
subjects to complete.
Lawrence A. Sapanga – Regional Manager (South)
Has vast experience having worked for the Clarkson Not cut and Aon Hogg for twenty years in senior
capacities handling all aspects of insurance underwriting and claims.
He is pursuing the Associate ship Diploma of the Chartered Insurance Institute of London with success and
also received training at the CII College in the UK.
9
Harry Sambani – Branch Manager (LL)
A holder of a Bachelor of Arts (Humanities) degree and a certificate in Insurance from the Chartered
Insurance Institute (UK). He has over three years experience in insurance broking both in claims and
underwriting and four years experience in Microfinance.
Mercy C. Dzowela Phiri (Ms) - Unit Manager (B)
Has more than nine years experience in insurance broking services. A holder of Bachelors Degree in
Business Administration (BBA) and Certificate in Insurance from Chartered Insurance Institute.
Tamanyana Chirambo - Assistant Unit Manager (A)
A holder of Advanced Diploma in Business Management from Association of Business Executives ( ABE -
UK) and a certificate in Insurance from the Chartered Insurance Institute (CII- UK). She has over three years
experience in insurance broking both in
claims and underwriting.
10
EXPERIENCE & CAPABILITY
Mr Henry M Sisya who is professionally qualified as an ACII (Associate of the Chartered Insurance Institute)
and Chartered Insurance Broker would have overall responsibility on your account.
Messrs Henry M Sisya, Ronald M Jere and L A Sapanga have had a long and successful relationship with
insurance companies going back over fifteen years. They have previously been involved in providing
extensive advice and expertise not only with regard to the placing of risks but also in the servicing of large
accounts including:-
1. ADMARC
2. Automotive Products Limited
3. Blantyre Printing & Publishing Group of Companies
4. Barloworld Equipment
5. Dimon Malawi Ltd
6. KPMG Peat Marwick
7. Illovo Sugar and/or Subsidiary Companies
8. Malawi Army
9. Petroleum Importers Limited
10. Blantyre Water Board
11. Press Corporation of Malawi
12. EPM
13. Global Tea & Commodities
14. FDH Bank
11
References confirming these gentlemen’s credentials can be obtained from:-
Chris Kapanga - Chief Executive Officer
Old Mutual
Email: [email protected]
Eric Chapola - Chief Executive Officer
NICO General Insurance Company Ltd
Email: [email protected]
Ian Kumwenda - Managing Director
United General Insurance Company Ltd
Email: [email protected]
Katoki Mwalilino - Managing Director
Prime Insurance Company Ltd
Email: [email protected]
Grant Mwenechanya - Chief Executive Officer
Real Insurance Company Ltd
Email: [email protected]
Dorothy Chapeyama - Managing Director
Reunion Insurance Company Limited
Email: [email protected]
12
OUR ROLE AND FUNCTIONS AS BROKERS
Here are in simple terms, our main functions
We shall endeavour to:
-understand your business
-identify its risks
-find best available cover through a range of insurers
-assist you in understanding options
-represent your interest in any negotiations with insurers including placing of cover and claims handling.
However, these simple steps embrace a multitude of different tasks and responsibilities, including:
1. Gaining a thorough knowledge of the client’s business and philosophy;
2. Maintaining clear records of the client’s business so that this can be explained to an insurer and
other parties;
3. Maintaining a detailed knowledge of available markets;
4. Equipping the client with technical advice and ongoing developments in the insurance market and
the law;
5. Selecting and recommending appropriate insurers or group of insurers based on our robust
experience and knowledge of the market;
6. Negotiating with insurers on behalf of our Client on all matters of Insurance such as: coverage,
excesses levels and claims
7. Acting promptly on instructions from our Client and ensuring that written acknowledgements and
progress reports are provided;
8. Maintaining precise records of past claims.
9. Collecting and remitting premiums;
10. Where appropriate and dependent on the size of the portfolio, providing additional services, such
as risk management services and uninsured loss recoveries;
13
What Makes Us Different?
Although there are other insurance intermediaries, what makes Kingfisher different is our attitude and our
approach, the way we deliver exceptional service through our core values of client-partnership, innovation,
integrity, accountability and communication.
So Why Choose Us?
Kingfisher offers a unique portfolio of products and services which not only meet clients’ existing
requirements, but also seek to anticipate their future needs. In particular:
We offer clients a personal service
We advise on risk assessment, risk strategy, insurance programme design and risk transfer
mechanisms.
We have extensive knowledge of all recognised international insurance markets, enabling us to
provide the right cover at the most competitive price.
We understand that when our clients purchase insurance, they are also buying our unrivalled
ability to negotiate settlement of their claims in the shortest possible time.
Our people are noted for their high levels of expertise and client dedication.
In all our negotiations with the insurance market, we seek to protect your commercial image.
14
SUMMARY OF INSURANCE AVAILABLE FROM KINGFISHER
This page sets out the principal classes of insurance covers available from Kingfisher.
If your business is exposed to these risks please contact Kingfisher for a quotation.
Code Insurance of Property Code Insurance of Employees
FI Fire FG Fidelity Guarantee
CO Consequential Loss WC Workers Compensation
BU Burglary PA Personal Accident
AR All Risks LF Life Insurance
EN Engineering
BO Boiler Explosion Code Insurance of Liabilities
MO Cash/Money
PG Plate Glass PL Public/Products Liability
HO House owners PI Professional Indemnity
HH Householders CL Carriers Liability
OC Office Combined DL Directors & Officers Liability
MH Marine Hull
MR Marine Cargo Code Motor Insurance
GT Goods In Transit
EE Electronic Equipment MP Motor Private Vehicles
(e.g. Computers) MC Motor Commercial Vehicles
PR Plant All Risks MT Motor Trade (Road Risks)
MI Motor Trade (Internal Risks)
Code Aviation Insurance
Code Miscellaneous
AH Hull and Liability GO Golfers
AD Hull Deductible LV Livestock
PP Pilots Personal Accident CR Contractors All Risks
LL Pilots Loss of Licence ER Election All Risks
SA Spares All Risks BG Bonds and Guarantees
HW Hull War & Political Risks TV Travellers
AV Accounts Receivables
MS Medical Aid Scheme
PC Pedal Cycle
Please inform us of any additional risks not given for which you would like insurance so that we may
consider whether we are able to provide you with cover for these additional risks.
15
KINGFISHER - CORPORATE ACCOUNTS
In order to give and maintain high standard of service we restrict our client base to only
a selected number of important companies and avoid dealing where possible with the general public. The
following are some of our clients:
Accounts General Department Kawalazi Tea Estate
Active Youth Initiative for Social Enhancement Kentam Holdings Group
Afrox Malawi Limited AMH Khan
Agricane Malawi Ltd KPMG Peat Marwick
Air Cargo Ltd Likulezi Project
Anglican Diocese of Southern Malawi Lilongwe Handling Company
AMG Global Local Development Fund
Anglican Diocese of Southern Malawi MM Operations
Association of Christian Education in Malawi Makandi Tea & Coffee Estate
Automotive Products Limited Malaria Alert Centre
Bankers Association of Malawi Malawi Council of Churches
Bakers Holdings Malawi Electoral Commission
Bible Faith/Kondanani Project Malawi Energy Regulatory Authority
BIC Malawi Malawi Fresh water Project
Blantyre Malaria Project Malawi Judiciary/High Court
Blantyre Synod Development Commission
Malawi Network of Aids Service Organisation
(MANASO)
Business Advertising Agency Malawi Red Cross
Care Malawi Malawi Revenue Authority
CARDNO Imaging Markets Malawi Rural Finance Company Ltd (MRFCL)
CCAP Blantyre Synod Mbendera, Nkhono & Associates
Cement Products Limited MBC (Television & Radio)
Chibambo & Company/Jubilee Real Estate Ministry of Health
Chikwawa Diocese Ministry of Information
Chilema Ecumerial College Ministry of Transport
Chilon Security Services Mother Holdings Group
Chiradzulu DHO Mulanje District Assembly
Concern Universal Mulanje Mission Hospital
Concern Worldwide Mzimba North DHO
Combine Cargo (Pvt) Malawi Mzuzu Coffee Planters Cooperative union
Country Outreach Missions National Bank of Malawi
16
17
COPRED National Construction Industry of Malawi
Christian Community Church Nation Herbarium and Botanic Garden
Department Of Civil Aviation New Apostolic Church
DIGNITAS International Ninkawa
Eastern Produce Malawi Ltd Nkhanga Essential Services (NESS)
Einstein Construction Northern Region Water Board
Eshani/Engineering & Foundry Nsanje District Health Office
Exagris ODPP
FDH Financial Holdings OPC
F&W Partnership Partners in Health - Abwenzi pa za Moyo
Fresh Water Project of Malawi Pakachere
Fuel Haulage Vehicles Fleet/IHB Phata Sugar Outgrowers
Global Tea and Commodities Project Concern International
Goal Malawi PUMA Malawi
Highlands Transport Pump Aid
Hydel Engineering/Telesupricon Ltd Racane Associates
Informed Travel Services Reserve Bank of Malawi (RBM)
IntoSports Road Traffic Directorate
Illovo Malawi Ltd - Corporate Motor Fleet Rural Infrastructure Development Programme
Illovo Sugar - Management Motor Fleet Rural Livelihood Economic Enhancement Programme
Ingwe Linking Africa Sable Farming
Irrigation Rural Livelihood St John of God Community Services
Institute of People Management SASCO Africa
Institutional Support to Private Schools Seed Co Malawi Ltd
Intermed/Shore Rubber Southern Region Water Board
International Haulage Brokers Spar Cash & Carry
International Mission Project State Advocate
Ilala Crest Lodge Sue Ryder Foundation
IRLAD Tea Brokers Central Africa
Islamic Information Bureau MBC TV
Islamic Relief Tembenu, Masumbu & Company
JMD Consultants TNM Staff
WTM Chirwa & Associates
J & K Car Hire Water Aid - Malawi
John Hopkins Women’s Legal Resource Centre
18
Kamuzu Central Hospital Word Alive Ministries
Karonga DHO World Fish Centre
Kasinthula Cane Growers World Food Programme
Youth Net and Counseling (YONECO)
Zagaf Transport
Malawi Savings Bank
We believe you have chosen a partner with good industry contacts proven reliability, skills and service
capabilities
