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1 COMPANY PROFILE
COMPANY PROFILE
Empowering you, to take control
AAR INSURANCE 2
3 COMPANY PROFILE
CONTENT
About the Company
Business Philosophy
Executive Team
Recognition
4
8
12
15
AAR Insurance Structure
Regional Business at a Glance
Milestones
Our Affiliate Companies
Corporate Philosophies
Our Board of Directiors
Our Products
Milestones In Customer Experience
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10
13
16
7
11
14
18
AAR INSURANCE 4
1984
2017
AAR started its operations in with its primary business being medical evacuations of accident casualties both by road and by air.
Today AAR Insurance has a presence across the region through its intensive branch and broker network.
5 COMPANY PROFILE
ABOUT THE COMPANYAAR started its operations in 1984 with its primary business being medical evacuations of accident casualties both by road and by air. Membership increased along with numbers of customers, hence creating more opportunities to provide comprehensivehealth.
Our response to emerging market opportunities, our flexibility, innovation and readiness to respond to customer needs has made us a leader in medical Insurance in East Africa. This growth led to formation of an independent company AAR Insurance Kenya Limited, which offers a wide range of medical and non-medical insurance products.
Today AAR Insurance has a presence across the region through its intensive branch and broker network. AAR Insurance is also a licensed financial service provider and a member of the Association of Kenyan Insurers.
We have distinguished ourselves as dynamic thought leaders by providing flexible and simple insurance solutions to empower Africa’s people; the cornerstone of a strong economy. AAR Insurance has been operating as an independent company for the last four years.
AAR INSURANCE 6
AAR INSURANCE STRUCTURE
GROUP OF INSURANCE
COMPANIES
INSURANCE HOLDINGS LTD
AAR Kenya
AAR Tanzania
AAR Uganda
7 COMPANY PROFILE
CORPORATE PHILOSOPHIES
VISION
VALUES
MISSION
To be the insurance partner that protects Africa’s future.
EMPOWERMENT: We build value for our partners through our innovative products and unrivaled service. While upholding passion through our people, we grow, inspire and motivate all those we interact with, transforming their businesses and enhancing personal lives.
ETHICS: We uphold the highest moral standards in our work by defending virtue in everything we do. We mean what we say, the very first time.
LEGACY:Our long standing, entrepreneurial history of providing quality, reliable and affordable services, precedes us. Our outstanding journey holds onto deep, strong and award winning roots in industry.
EFFICIENCY: We first listen, then diligently respond. We are simple andeffective in outcome to ensure quick turnaround times, at the most affordable rates.
FLEXIBILITY: We quickly adapt to changing trends and needs of all our various partners by developing innovative products that respond to these need.
We deliver value by empowering people to take control of the things that matter most.
AAR INSURANCE 8
AAR Insurance believes that people are at their best when they are in control of their lives
BUSINESS PHILOSOPHY
9 COMPANY PROFILE
TRUSTWith trust, we build relationships that deliver on value.
INCLUSIONWe will work with our clients to gain a deep understanding of their world and empower them to realise real value.
Through three decades of delivering service excellence, we have developed authority and leadership in human relationships.
HERITAGE
We are tangible and approachable.
HUMAN TOUCH
We use the strength of our heritage to drive empowered solutions for our clients.
PARTNERS FOR GROWTH
CULTURAL UNIQUENESS
AAR INSURANCE 10
REGIONAL BUSINESS AT A GLANCE
OVER 200,000LIVES COVERED ACROSS THE REGION
MARKETPOSITIONING REVENUE
15% of medical insurance business
and 3% of non-medical business
Over 6 Billion
STAFF BRANCHES
Over 200employees and over500 agents (In-house,
independent,brokerage, banks)
Over 20 Branches Over 1 Billion
CAPITAL & PREMIUM
11 COMPANY PROFILE
OUR BOARD OF DIRECTORS
DirectorDirector
Group CEOChairman
Director Director (Alternate)
Director
MAARTEN O COPPOOLSE
CATHERINE NGAHU
CAROLINE MUNENE
KIPRONO KITTONY
PEITER ZUIJDGEEST
JEROEN VVRIESMAN
CHRISTINE KILONZO
AAR INSURANCE 12
EXECUTIVE TEAM
General Manager/Principal Officer Kenya
General Manager, ICT
Business Partner, Human Resource
Head of FinanceGeneral Manager, Operations
NIXON SHIGOLI
MERCY NDEGWA
JOSHUA KANYEKI
PETER GAKINYA
JAMES KAMAU
13 COMPANY PROFILE
MILESTONES
Africa Air Rescue Company accident and medical evacuation services by road and air is started in Nairobi, Kenya.
AAR Kenya expands into heathcare services by becoming a medical insurance provider.
The AAR Beckmann Trust, named in memory of one of the founding directors Bengt Beckmann, is born. Its mission is to produce positive and sustainable social, economic and environmental impact for the business and society in general. Project Ventures International (PVI)
becomes a shareholder in AAR Group.
AAR opens its Kigali operations.
IFHA commits to invest KShs 750 million in the AAR Group.
The AAR Group’s shareholders resolve to separate the business into two distinct units, AAR Healthcare and AAR Insurance.
AAR Insurance rolled out non-medical Insurance Solutions Portfolio and ventured into offering solutions such as Group Personal Accident, Personal Accident, Home Insurance Solution and Professional Indemnity.
Submits entry into Think Business Insurance Awards for the first time and scoops four awards in the category of Medical Underwriting, Social Responsibility, Customer Service and Customer Survey.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
AAR Insurance Tanzania begins operations and is granted an insurance license.
1984
1991
2000
2004
2005
2010
2011
2013
2015
2017
2007
FUTURE
AAR INSURANCE 14
Medical Insurance Solution
School Insurance Solution
Doctors ProfessionalIndemnity Solution
Personal AccidentInsurance Solution
Travel Insurance
Home OwnersInsurance Solution
Group PersonalAccident Cover
Work Injury Benefits Act
Fund Management
OUR PRODUCTS
1 6789
2345
15 COMPANY PROFILE
RECOGNITION
CUSTOMER SATISFACTIONAWARD-1ST RUNNERS UP
MEDICAL UNDERWRITEROF THE AWARD-1ST RUNNERS UP
CUSTOMER SERVICEAWARD-2ND RUNNERS UP
2015
2015 2015
2015
MOST SOCIALLY RESPONSIBLE CORPORATE AWARD IST RUNNERS UP
Think Business Insurance Awards 2015 In 2015, AAR Insurance won the following awards:
AAR INSURANCE 16
BEST COMPANY IN TECHNOLOGY AND
DIGITAL APPLICATION
MEDICAL UNDERWRITER OF THE YEAR - PERSONAL
MEDICAL UNDERWRITER OF THE YEAR
CUSTOMER SERVICE AWARD – GENERAL
2ND RUNNERS UP 1ST RUNNERS UP 1ST RUNNERS UP 2ND RUNNERS UP
AAR Insurance won the following awards:
2017 2017 2016 2017
THINK BUSINESS INSURANCE AWARDS 2016 AND 2017
17 COMPANY PROFILE
MEDICAL UNDERWRITER OF THE YEAR - PERSONAL
MEDICAL UNDERWRITER OF THE YEAR - GROUP
WINNER WINNER
AAR Insurance won the following awards:
2018 2018
THINK BUSINESS INSURANCE AWARDS 2016 AND 2017
AAR INSURANCE 18
19 COMPANY PROFILE
OUR AFFILIATE COMPANIESAAR INSURANCE TANZANIA LIMITEDAAR Insurance Tanzania Limited was licensed underthe Insurance Act on 27 September 2007 to sell medical insurance policies in Tanzania. AAR Insurance Tanzania Limited is one of biggest Insurance Companies in the market and is in the top 5 insurance companies with more than 42% market share of medical insurance business and continues to grow. The company has offices in Dar es Salaam, Arusha and Mwanza and its eyes set in other centres as part of its ambitious expansion programme.
AAR BECKMAN TRUSTLeveraging on AAR’s expertise in health delivery, and combining it with the AAR founders family’s commitment towards health around the world, the AAR Beckmann Trust brings programmes that provide hands-on opportunities for communities to improve their environment, and engage in income- generating and sustainable activities to attain access to health.Activities include:• Deworming exercises in schools• Tree planting drives• Health camps in communities with little or no access to
medical• Onsite medical camps at client premises for the general
public
AAR HEALTHCARE UGANDA LIMITEDAAR Healthcare Ltd. Uganda is the leading healthcare company in Uganda having started operations in 1994. In 2012, they evolved into two independent companies; AAR Healthcare Ltd which provides quality and affordable medical services through its clinic network, and AAR Insurance Ltd which still operates in Uganda as AAR Health Services (U) Ltd. AAR Health Services (U) Ltd acknowledges that flexible and simple insurance solutions are an important cornerstone to the economic empowerment of Africa’s people, and are therefore committed to creating an environment that empowers businesses and people to take control of the things that matter most to them.
AAR INSURANCE 20
AAR HEALTH CARE KENYA LIMITEDAAR Healthcare (K) Limited is the largest provider of out-patient healthcare services in the East Africa region running a network of 18 Medical Centers in Kenya and 38 in total across the East Africa region - serving over 650,000 clients annually.
The company also provides reliable ambulance and emergency rescue services within flexible packages that meet the needs of clients. AAR Healthcare is the pioneer of private healthcare in the region with three subsidiaries in East Africa and one hospital in Uganda. These include:
1. AAR Healthcare Kenya Ltd.2. AAR Healthcare Uganda Ltd3. AAR Healthcare Tanzania Ltd.
4. Kampala Hospital Ltd.
21 COMPANY PROFILE
1. Kenya
2. Uganda
3. Tanzania
Tanzania
Uganda Kenya
Dar es salaam
Arusha
Mwanza
Kisumu
Kisii Naivasha
Mombasa
MalindiNairobi
Kampala
Gulu
Eldoret
KerichoNakuru
Thika
Nyeri
OUR REGIONAL PRESENCE
AAR INSURANCE 22
MILESTONES IN CUSTOMER EXPERIENCEAAR Insurance’s overall objective is to create and deliver a delightful customer experience.Through our technology platforms, we have opened up our business and improved efficiency to our clients. This is evidenced with our continued growth in the market.
E-OXEGENEAAR launched a revolutionary integrated system eOxygene in November 2014, which has many unique features to its credit. The system is able to offer complete range of operations pertaining to health Insurance from origination of product (policy underwriting) up to the claim adjudication, servicing functions and payment. The range includes application data entry, field verification, policy check, document management, disbursement billing. The system is accessible to AAR Insurance staff, Scheme administrators, Corporate and retail clients, Sales teams and providers.
24HR CALL CENTREIn line with AAR Insurance (K) Limited’s Mission of delivering value by empowering people to take control of the things that matter most, AAR Insurance has established a Contact Centre department for the purpose of ensuring provision of consistent, positive and enviable customer experience. The Contact Centre platform is a facility through which AAR Insurance (K) shall manage its existing and potential clients through AAR Insurance authorized media.
Through the established relationship channels, the Contact Centre shall be able to provide a response mechanism to customers’ queries and an avenue through which service offers may be fulfilled.
23 COMPANY PROFILE
AAR INSURANCE 24
Kenya
Regional Offices
Mombasa Branch:Imaara building, 4th floor Dedan Kimathi Avenue, Mombasa Tel: +254 041 2226697
Tanzania:Plot 74 Serengeti Rd, Warioba Street Off Mwai Kibaki Rd, Mikocheni P.O. Box 9600, Dar Es Salaam Tel: +255 022 2780020 +255 022 2780651 Fax: +255 022 2781472 +255 022 2781204 Email: [email protected]
Uganda:Plot 16A Elizabeth Avenue Kololo, Kampala Direct Line: +256 414 560 900 Tel: +256 312 261318 Fax: +256 414 258615 Tel: +256 414 560900 Email: [email protected]
Real Towers, Ground Floor, Hospital Road, Upper Hill P.O. Box 41766 - 00100, Nairobi Tel: +254 020 2895000 Cell: +254 703 063000 | +254 730 633000
Real Towers, 7th Floor, Hospital Road, Upper Hill P.O. Box 41766 - 00100, Nairobi Tel: +254 020 2895000 Cell: +254 703 063000 | +254 730 633000
HEAD OFFICE
Nairobi Super Branch
Ngong Road Branch:Silk Wood Office Suites, 3rd Floor,Adams Arcade, Ngong RoadTel: +254 020 341203 | +254 020 2215582 Cell: +254 731 191065
Nakuru Branch:Giddo Plaza, Ground Floor, George Morara Rd off Nakuru - Eldoret Highway Tel: +254 051 2215599 | +254 051 2216739 Cell: +254 731 669915
Thika Branch:4th Floor,Thika Arcade, Kenyatta Rd Tel: +254 67 22269 Cell: +254 731 191074
Nyeri Branch:2nd Floor,Rupshi Chambers, Kimathi Way Tel: +254 61 2031512 Cell: +254 731 191073
Naivasha Branch:Eagle Centre, 1st Floor, Mbaria Kanio Rd Cell: +254 731 466367
Al Imran Plaza, 1st Floor, Oginga Odinga Street Cell: +254 731 191069 Tel: +254 057 2023535
Kisumu Branch:
Eldoret Branch:Zion Mall, 2nd Floor, Wing D Eldoret Tel: +254 053 2030636 Cell: +254 731 945772 Fax: +254 53 2060812
Kericho Branch:Imarisha Sacco, 2nd Floor Kericho Nakuru Road Tel: 0739 710 247
Kakamega Branch:Mega Mall, 2nd Floor, Webuye Road, Opposite Muliro Gardens Tel: 056 2031796 Cell: 0733 200208
Malindi Branch:Off Lamu Road, StanChart Arcade, Cell: 0731 091 072 | 042 2131492 P.O. Box 87858 - 80100, Mombasa
