Company presentation JET GmbH

Version 2.8/150911 JET GmbH

Service portfolioin Europe

JET GmbH

Table of contents

1. Table of Contents2. Overview – Basic information3. Forwarding4. Logistics5. Fulfillment6. Pre Sales Service7. Customer Service Survey8. After Sales Service / Reverse logistics9. Products10. European structure11. Strengths12. Internet Services13. Contact person

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Overview – Basic information

More than 10 years experience

10.000 m2 in the service- and logistics center

Certified in DIN ISO 9001:2008

Until 5.000 calls per month

Until 6.000 service cases (devices and accessories) per month

Distribution of until 30.000 devices per month in the area logistics

More than 26.000 treated pieces by the Service Department (After Sales / Reverse logistics) per month

International service in 21 countries in and around Europe

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Service portfolio(Forwarding)

Sea freight, containerized groupage (LCL) and full containers (FCL)

Customs Clearance (Fiscal Representation)

Pre-carriage domestic and all over Europe; groupage till full loads

Distribution domestic and all over Europe; groupage till full loads

Further services, as per customers request (e.g. airfreight)

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Service portfolio(Logistics)

Warehousing

Import / Export

Distribution of mass volumes of products, samples etc.

Repacking, relabeling and so on ...

Further services, as per customers request

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Service portfolio(Fulfillment)

Goods entry / Check / Inbound Storage Stock keeping Order processing Order hotline Hot- and helpdesk for product information Payment processing Pick & pack Deliveries Reverse logistics Distribution of mass volumes of products, samples etc. Organization of pre-carriage of goods to JET including Customs Clearance (Fiscal Representation) and Bounded Warehouse facilities Creation & support of your Online shop(s) (products, content, pictures etc.) Internet based track & trace connected to the online tracking of UPS (www.jet-servicenet.com)

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Service portfolio(Pre Sales Service)

Address verification and – generation via internet or other sources Invitations: F.e. we invite customers in your name to events

Fixation of appointments: We fix appointments dates with your customers and interested parties

Acquisition of new customers: We offer existing or potential customers your products and services, with the aim to create new business for you

Notice prevention: We call customers which have given notice, to research to main reason behind the notice

Analysis of customers satisfaction with your products and services Distribution of marketing articles (flyers, brochures, product samples, products, etc.)

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Service portfolio(Customer Service Survey)

Examine the level of satisfaction of your customers with your Services Products Quality Etc.

Advantages: Your company- and or brand name is brought repeatedly into your customers mind Your customer feels that you care for him You get information's about customers needs, satisfaction, and optimization potential

Adapted individual questionnaires on your behalf

Vouchers for the customers which were involved in the requests

The vouchers can be used for shopping in your online shop or store This creates a new inducement to buy -> more turnover for you

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Service portfolio(After- Sales Service / Reverse logistics)

Handling of returned products Pick up service for products at the customer or dealer Swap Credit notes treatment Return payment processing Technical & optical check of devices Repair (e.g. for electronic products) Sales (products, spare parts etc.) Refurbishment Spare parts deliveries Call center/ hotline activities Internet based order tracking connected to the online tracking of UPS (www.jet-servicenet.com)

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Products(within our service range)

All kind of commodities (packed goods) Phones, Cell phones, Walkie Talkies Car- Hifi (Navigation systems, Car radios) Cameras, binoculars Entertainment products Household appliances Wellness & Beauty & Health Do it Yourself & Tools (Electronic) toys Textiles Merchandising articles CD‘s / DVD‘s etc. ... and much more...

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European structureGermany Headquarter

Apolda (Thüringen)

Denmark

NetherlandsBelgium

Ireland

United Kingdom

France

Portugal

Spain Switzerland Italy

Austria

Czechia

Poland

Greece

FinlandSweden

Norway

CroatiaSlowenia

Hungary

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Callcenter & Service processing centralized over JET in Apolda, Germany

Our strengths

High competence & extended knowledge of our employees

Individual solutions – different processes adapted individually to our customers needs

Top quality

Guaranteed neutrality

Transparency – e.g. we provide our customers daily up-to-date service, fulfillment and logistics data in our internet system

Active optimization of processes & reduction of costs

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Internet services(www.jet-servicenet.com)

Order tracking system for service- und logistic orders for business customers

Business customers can see online their total service cases of the past half year and can create individual analysis (updated daily)

Order tracking for dealers and private customers

Connection to the UPS- Tracking at delivered service cases so all private customers and dealers can track their service cases untilfinal delivery

Online stock overview (updated daily)

Instruction manuals of our customers for download for the end consumers

Product-, accessory- and spare part sales of the JET Web shop: www.jetshop24.com

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Your contact person

Thomas Janetzki (MBA)Managing Director

JET GmbHAm Weimarer Berg 699510 ApoldaGermany

Phone: 0049 3644 517150Fax.: 0049 3644517100Mobil: 0049 16090773187Email.: janetzki@jet-apolda.de Website: www.jet-servicenet.com

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