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Westlake, TX
General Manager/COO
Enveloped in pristine Texas ranch land of rolling hills, sparkling lakes and statuesque Post Oak trees sits a golf course, a Club and a neighbourhood called Vaquero. A secluded, private getaway and playground all in one place with the best amenity of all…a Vaquero lifestyle. Only fifteen minutes from the Dallas Fort Worth airport, Vaquero is close enough to quickly reach the cities of Dallas and Fort Worth. The Vaquero lifestyle consists of freedom and relaxation in an environment that once entered, time slows down. There is more time to spend with family and friends, for playing golf, catching a fish, throwing a party, building a sand castle, paddle a boat and making lifelong memories. It is a lifestyle that provides families with the simple life, the ability to make the most of each day and enjoy every moment.
At the heart of Vaquero is a spectacular private golf course created by famed designer Tom Fazio. The course features a classic, playable design that makes artful use of the rolling terrain, shady oaks, quiet ponds and unique sand bunkers. This easy-to-walk Par 71 course is designed to gratify golfers of all levels. The Vaquero Teaching Center features the technology to assist in the refinement of member’s skills. Located amongst the outdoor practice facilities of the driving range and putting and chipping greens, the Teaching Center offers an enclosed space for year-round use with two indoor hitting bays dedicated to club-fitting and golf fitness. Owned by its Members as a private equity club, only Vaquero’s 350 Owner/Members and their guests may play this private course. The Vaquero Caddie Program offers another unique aspect of golf at Vaquero. Uniformed caddies accompany Members both on the practice tee and on the course alike. Vaquero’s course offers a variety of unique amenities that exceed leading luxury resorts. Comfort stations on the course are amply stocked with delectable food and drinks, fresh items prepared by one of the chefs await golfers at the turn.
The Vaquero Clubhouse is designed to be a comfortable yet luxurious setting in which members live, work & play. Clubhouse amenities service every aspect of members’ lives by providing facilities for everyday use. From dining & shopping to exercise & relaxation, the Clubhouse offers it all. The Clubhouse Grill offers unique member services such as in home catering, delivery of a la carte menu items, grocery services, knife sharpening and other culinary services. Special occasions are just that at Vaquero, special. Club events are oriented to provide a memorable experience for the whole family with festive events featured on holidays and at seasonal times.
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From the moment members enter the gates, a carefree lifestyle is available. The Club concierge services are designed to give members back their time and enable them to spend that time doing what is most important to them.
Everyday services such as dry cleaning pick-up and delivery, airport shuttle, on-site auto wash and detailing, to child care and landscaping are just a few aspects in which Vaquero enhances the daily lives of its member families.
Additional Amenities:
A modern Fitness Center houses advanced cardio and strength training equipment, a fitness studio for classes & training, heated lap pool and fitness patio. Professional trainers are available.
The Day Spa offers a wide variety of available services include massage, esthetics and nails to specialty services such as acupuncture, peels and waxing. The spa staff creates a wellness care program customized specifically to Vaquero members.
The Tennis Center has four championship courts sitting amid a pristine setting in the beautiful tennis garden. Designed to cater to the athlete as well as the casual player, the Vaquero tennis program features instruction, drills and training for every skill level of any age.
The Community Center is a premier recreational facility in the neighbourhood featuring a large infinity-edged swimming pool with patio and private cabana seating. Children can enjoy building sand castles and basking in the sandy shoreline of the shallow play pool.
Tucked in a serene corner of Vaquero, Fish Camp is a quiet place to enjoy the simple things in life. Catch a fish, row a boat, build a campfire, roast s’mores or just sit back and relax on the dock. Completely equipped with fishing gear, bait and snacks, Fish Camp is welcoming to both the novice and seasoned fisherman on a lake full of Bass, Catfish and Brim.
More than just a dedicated place for young members, Kids Club is designed to let kids be themselves and have fun with a staff that creates a nurturing, activity-oriented environment for kids to make friends and memories. From movies and games to scavenger hunts and crafts, Kids Club features creative daily activities in addition to year round entertainment such as fieldtrips, summer camps and pool parties.
The Vaquero Homeowners Association oversees the community access, maintenance and upkeep of common areas including streets and landscaped areas other than those associated with the Clubhouse and Golf Course.
Vaquero seeks a strong sense of community while creating an environment that is aesthetically superb, featuring premier architectural home design and quality of construction. To complement the open acres of pastoral rolling hills, rustic Post Oaks and lakes, Vaquero has created design guidelines for residential homes that support the rustic landscape.
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The Vaquero community was developed by the highly acclaimed leading private golf and residential developers, Discovery Land Company, who consistently strives to enhance the natural character of each of its properties and provide residents with a unique lifestyle experience. The members have recently assumed ownership of Vaquero
Please visit the website at: www.vaqueroclub.com
Club Facts:
Gross Dollar Volume: $11,000,000
Food & Beverage Revenue: $1,746,000
Equity Golf Members: 341
Initiation Fee (Golf): $195,000
Equity Social Members: 19
Initiation Fee (Social): $50,000
Position DescriptionThe General Manager serves as Chief Operating Officer of the club; manages all aspects of the club including its activities and the relationships between the club and its Board of Directors, members, guests, employees, community, vendors, government and industry. Coordinates and administers the club’s policies as defined by its Board of Directors. Develops operating policies and procedures and directs the work of all department managers. Implements and monitors the budget, monitors the quality of the club’s products and services and ensures maximum member and guest satisfaction. Secures and protects the club’s assets, including facilities and equipment. Managers at the Vaquero Club ensure that the highest level of service is offered to the members of Vaquero by providing the member with personal, gracious and professional service.
Essential Duties: Plans, develops and approves specific operational policies, programs, procedures and
methods in concert with general policies. Coordinates the development of the club’s long-range and annual (business and strategic)
plans. Develops, maintains and administers a sound organizational plan; initiates improvements as
necessary. Establishes a basic personnel policy; initiates and monitors policies relating to personnel
actions and training and professional development programs. GM/COO being personally involved in interview, selection and orientation of ALL club
employees to insure a consistent level of team composition.
Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly and other financial statements for the club; takes effective corrective action as required.
Coordinates and serves as ex-officio member of appropriate club committees. Welcomes new club members; “meets and greets” all club members as practical during their
visits to the club.
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Provides advice and recommendations to the Board of Directors about construction, alterations, maintenance, materials, supplies, equipment and services not provided in approved plans and/or budgets.
Consistently ensures that the club is operated in accordance with all applicable local, state and federal laws.
Oversees the care and maintenance of all the club’s physical assets and facilities. Coordinates the marketing and membership relations programs to promote the club’s
services and facilities to potential and present members. Ensures the highest standards for food, beverage, sports and recreation, entertainment and
other club services. Reviews and initiates programs to provide members with a variety of popular events. Analyzes financial statements, manages cash flow and establishes controls to safeguard
funds. Reviews income and costs relative to goals; takes corrective action as necessary. Participates in outside activities that are judged as appropriate and approved by the Board
of Directors to enhance the prestige of the club; broadens the scope of the club’s operation by fulfilling the public obligations of the club as a participating member of the community.
Serves as liaison between all management staff, the board and the Homeowners Association. Has ultimate authority over inter-departmental matters and implements policies concerning
employee-employer relations. Develops, maintains and disseminates a basic management philosophy to guide all club
personnel toward optimal operating results, employee morale and member satisfaction. Convenes and presides over meetings with departmental managers; conducts all-facility
personnel meetings. Gives direction to and works closely with vendors, outside contractors, firms and individuals
providing services to the club. Directs the writing and publishing of the club newsletter and plans for intra-club public
relations.
Directly Supervises: Director of Agronomy Clubhouse Manager
o Executive Chefo Restaurant Managero Member Services Managero Locker Room Manager
Controller/CFOo Club Administrator
Membership & Marketing Director Director of Golf
o Head Golf Professionalo Retail Managero Fitness Directoro Tennis Professional
Additional Staff / Departments TBD
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Candidate Qualifications & Experience
The ideal candidate will be a true leader with exceptional club management experience, knowledge and skills. The candidate must have a proven record of strong operational management and will have impeccable “attention to detail” attributes. Demonstrated skills in food and beverage operations and quality are essential.
Seven to ten years of progressive management experience at a comparable club community is considered very desirable, as well as, a college degree and the CCM designation.
The successful candidate will be a proven businessperson with exceptional financial, budgeting, and business planning skills that have yielded verifiable results. In particular, the candidate must enjoy and embrace the challenge of strong fiscal management while at the same time delivering the quality and range of services and innovative activities to enable Vaquero to continue to attract and retain members.
Most preferably, the successful candidate will have had exposure to residential club community management and the unique, and more significant relationship resident members have with their club in such environments, because he/she will be fully engaged and coordinate with the Homeowners’ Association and Realtors.
Strong general management skills with verifiable strengths in inspirational leadership, financial performance, “people” skills, and recreational amenity management are desired. Especially strong credentials in quality food and beverage programming; golf operations; exceptional member/guest service programming; strategic planning; renovations and project management; and most importantly, the ability to consistently define and achieve goals and objectives are all desired.
The prospective general manager must have a record of impeccable integrity, and be a highly visible, charismatic, passionate professional and have outstanding membership relations and communication skills, both written and verbal, hopefully with a sense of humor.
The candidate should have an innate penchant for “customer service and satisfaction” with a personal, hands-on and positive style for doing this. The GM/COO should by nature not be an “in the office person”….but someone who is “out” with the staff and members. The candidate should have the demeanour to professionally and tactically handle challenging staff, member and guest issues.
The ideal candidate is someone who clearly understands and promotes an environment of “Trust and Respect,” but who recognizes that such trust and respect is earned over time and that in all regards, the key leadership (both paid and volunteer) have a responsibility to verify these traits.
The new GM/COO will enjoy positively coaching department managers and employees and must demonstrate proven leadership skills in team building, employee motivation and service training. The ability to work well with the Board and Committees is essential, as is a strong ability to work with the Board to further establish and memorialize clear roles, responsibilities and overall metrics for sustainable success. Experience in taking a recently developed, high quality club into the phase of being well established with long term standards and stability.
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He/She must be capable of a high degree of initiative, innovation and resourcefulness in directing the activities of a very busy family oriented country club community; able to demonstrate a consummately professional image to the staff, membership, and the general public at all times.
He/She must have verifiably strong organizational skills, and an obsession with covering the details necessary to consistently achieve high levels of quality, satisfaction and outstanding member experiences.
A strong commitment to, and proven record of consistent focus on personal professional development, for him/herself, as well as his/her staff. Continuing education, as reflected in one’s resume of accomplishments, is important.
Long range and Strategic planning skills are considered very valuable. The Club is in the middle of a large clubhouse expansion plan and this will be a primary initial role for the GM/COO. Experience in implementing an aggressive strategic plan, directly overseeing a significant development project, including everything from actual construction to managing and maintaining the Club experience in temporary facilities.
The candidate should be active and well respected in his or her local and national CMAA organization.
This position is available immediately.
Salary: Open and commensurate with qualifications and experience. The Club, along with the typical CMAA benefits, offers a competitive benefits & incentive package.
IMPORTANT
We prefer to have you upload your resume and cover letter (in that order) to our resume service. Please note that you should have your documents fully prepared to be attached when prompted for them. (IMPORTANT: save your resume and letter in the following manner --- Last Name, First Name Resume & Last Name, First Name Cover Letter) (These documents should be in Word or PDF format)
For directions on how to upload your resume and cover letter visit this page here.
Once you complete the application process for a particular search you are not able to go back in and add additional documents.
Click here to upload your resume and cover letter.
If you have any questions please email Nan Fisher: [email protected]
Richard Kopplin is the Partner on this retained search.
KOPPLIN & KUEBLER
480-443-9102
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