Yeager Pharmaceuticals

H. Peter Bolia

Matt Irwin

Cruz Silva

About Us

Yeager is a family owned pharmaceutical company located North of Atlanta. We warehouse and deliver medicine and medical supplies all over the Southeastern United States. The pharmaceutical industry is very competitive, and our main advantages have always been our outstanding customer service, and our next day delivery policy.

Yeager Mission Statement

At Yeager, our Customer's satisfaction is our number one priority. We have a next day policy on all medications and medical supplies assuring that our customers will be served in an efficient and timely manner. Also, we wish to handle each buyer as an individual, assuring to make their deliveries correct and on time, every time.

Current Operations

1 New Warehouse with Administrative Offices 1 Satellite Warehouse 10 vans 50 employees 3 Consultants 9 Administrators 10 Drivers 15 Sales Reps 18 Warehouse Employees

Current IT Systems in Place

Data warehouses help improve customer response time, control short and long term cost by saving time. Having a world wide web browser, reduces complexity and allows immediate order processing from customer, to sales representative, to the warehouse, and then to final shipment.

Yeager Value Chain: Key Players

Current Procedures

Right now we have 15 sales reps operating out of our administration building. They field customer sales calls; then submit orders to the nearest warehouse via the company website. The warehouse receives the order and packs it up for next day shipping. We also run an overnight truck between warehouses when stock needs to be transferred.

Organizational Chart

Key Players

H. Peter Bolia Head Purchasing Consultant

Matt Irwin Head Financial Consultant

Cruz Silva Head Sales Consultant

Key Market Competitors

PfizerGlaxo

Smith KlineJohnson and

Johnson

Proposals

Customer Online Ordering

Create Tele-working Sales Rep Positions

Shut down the Sales Center at the new office

Rent remaining office space out

New Proposal Implications

Online ordering will reduce need for sales reps from 15 to 8

Tele-working will have sales reps doing more customer care and maintenance than actual sales

Estimated Added Profits

050,000

100,000150,000200,000

250,000300,000350,000

400,000450,000

2005 2006

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New Proposal Implications cont’

Laying off sales reps will save Yeager $315,000 a year.

Rental of the additional office space will be an additional $7,500 a month.

Online ordering will improve the companies efficiency.

Tele-working will free up the sales reps schedules and allow them to visit our customers more frequently.

New Proposal Implications cont’

Yeager Pharmaceuitcals Yearly Profits

0100,000200,000300,000400,000500,000600,000700,000800,000900,000

1,000,00019

99

2000

2001

2002

2003

2004

2005

2006

2007

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Yeager Pharmaceuticals

The End

Works Cited

(2000,7,12). Canadian Centre for Emergency Preparedness. Retrieved April 15, 2006,from CCEP Templates Web site: http://www.ccep.ca/cceptemp.html

Haag, Stephen, Cummings, Maeve, & McCubbrey, Donald (Eds.). (2005) Management Information Systems for the Information Age. New York: McGraw-Hill/Irwin.