Company Facts | Schindler Group · 4 Schindler Company Facts Schindler moves more than one billion people a day. Schindler was founded in 1874 in Lucerne, Switzerland, and is one

About SchindlerCompany Facts

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4 Schindler in Brief 6 Global Product Lines Products & Services 8 Maintenance & Repair Services 9 Modernization 10 State of the Art Technologies 11 Schindler Ahead – Smart Urban Mobility References 12 The Americas 13 EMEA 14 Asia-Pacific 15 Sustainability

4 Schindler Company Facts

Schindler moves more than one billion people a day. Schindler was founded in 1874 in Lucerne, Switzerland, and is one of the world´s leading providers of elevators, escalators, and moving walks, as well as maintenance and modernization services.

Revenue 2018 In CHF million

Number of employees As of December 31, 2018

Revenue by region, 2018

10 879

64 486

The AmericasAsia-Pacific EMEA

CHF

Schindler in Brief

Demographic change By midcentury, population will change dramatically depending on region

Demand for modernization In Western countries, more than 50% of elevators / escalators are over 20 years old

Demand for energy efficiency Energy efficiency is an attractive investment that pays for itself over time in many cases

Implementation of digitization / IoT Changing the way commerce works with IoT at the heart of that transformation

Growth drivers

Ongoing urbanization By midcentury, two-thirds of the global population is projected to be urban

27% 28% 45%

⅔

20+

IoT

5Schindler Company Facts

LocationsA network of more than 1,000 branches in over 100 countries.

Headquarters Ebikon, CH Holding Hergiswil, CH Manufacturing Sites Ebikon CH Locarno CH Dunajská Streda SKZaragoza ESP Clinton USA Hanover USALondrina BRA Shanghai CN Suzhou CN Xuchang CNPune IND Research & DevelopmentEbikon CH Vienna AUT Randolph USA São Paulo BRA Shanghai CN Pune IND Branches

History In its over 140 years of history, Schindler has grown from a local manufacturer of machines into a global elevator and escalator business. On the way, it has shaped the industry, defined best practice as a mobility provider and as an employer, and prospered in a highly competitive global environment.

1874Establishment of the com-pany by Robert Schindler.

1936Schindler installs its first escalator.

1989Acquisition of the Westing-house elevator business inthe USA.

1980First western industrial joint-venture with the People Republic of China.

1889Start of elevator manufacturing.

1970Establishment of Schindler Holding AG.

1974Expansion to Asia Pacific: Jardine Schindler joint-venture.

1952Schindler introduces first electronic eleva-tor controls.

2015New monitoringservice and new online customerportal intro-duced.

2012Construction of new factories started in Shang- hai, China; Pune, India; Dunajskà Streda, Slovakia; Hanover PA, USA

2009Launch of Schindler’s PORT technology.

2005Presentation of seven new elevator product lines.

1997Launch of world’s first machineroom-less (MRL) elevator.

1996Revolutionary Miconic 10 hall call destination control system launched.

2016Strategic partnerships with GE Digital and Huawei Technologies.

2018Launch of breakthrough Robotics Instal-lation System for Elevators (R.I.S.E)


Global Product Lines

Schindler 3100Simple and practical for smaller residen-tial buildings

Schindler 3300Pre-engineered passenger elevator for residential and up to mid-sized commercial buildings

Schindler 5500Modular passenger elevator for com-mercial and highendresidential buildings

Schindler 7000Passenger and goods transpor-tation solutions for global high-rises and urban land- mark buildings

Schindler’s product portfolio is set up to provide an optimal mobility solution. No matter whether it‘s for modern buildings or urban environments such as residential properties, offices, airports, hospitals, hotels, cruise ships, stadiums, malls and retail projects.

Passengers & Goods

Providing green mobility, smart op-erations and space efficiency Swiss engineering tailored for the pas-sionate builders of tomorrow’s skylines

Flexible combination of system layout, car dimensions and car interior design Suitable for special applications like ho-tels, hospitals, etc. Energy-saving traction technology Schindler STM Machine room-less or mini-machine room configuration

Easy to plan and quick to install Machine-room-less elevator with Schindler STM technology Offering a certain design and dimen-sioning flexibility as an option

MRL solution that meets the essential requirements in terms of perfor-mance, design and other options.

Schindler 2600Robust and reliable freight elevator.

Freight

Available as traction and hydraulic con-figuration For all purposes that require to transport heavy goods and/or large groups of passengers.

Elevators


Schindler 9300AEVersatile escalator with rises of up to 20m

Schindler 9700Sturdy escalator aimed at large rises up to 50m

Schindler 9500AE inclinedInclined moving walk with widths of up to 1100mm

Schindler 9500 horizontalHorizontal moving walk with widths and lengths of upto 1400mm and 150m

Schindler Plan & DesignOnline planning and design tool

>

20m 50m Inclined Horizontal Digital tools

Meets the require-ments of large public spaces and buildings Tremendous flexi-bility in planning Robust system to handle high traffic demands

Meets the require-ments of public transportation at airports, convention centers and other facilities with qui-eter operation and longer service life

Finding the right elevator or escalator layouts and design-ing the elevator interior is now made easy. The tool helps to accurately prepare your es-calator or elevator specifications in the early stage of the building project lifecycle.

For country specific product details, please contact your Schindler consultant or visit the Schindler website and choose your country: www.schindler.com

Meets specific requirements of commercial build-ings and public transport applica-tions With various con-figuration packages Technology offers both highly standardized basic design and special customized solutions

Meets the require-ments of shopping malls able to trans-port shopping and baggage carts Dependable perfor-mance and passen-ger safety

Escalators Moving Walks


Maintenance & Repair Services

A dense service network all over the world. Schindler keeps the mobility solution as valuable as the day it was installed, and just as comfortable and safe for all.

Spare partsSchindler OEM (Original Equipment Manufacturer) spareparts fulfill the highest quality standards, just like ourelevators and escalators. Service BranchesSchindler’s service branches are allocated to optimallyreach customers and installations. Certified fitters and service techniciansSchindler fitters and service technicians are skilledexperts and have to pass through a Schindler specifictraining and certification program, proving that theyhave in-depth knowledge and are always up-to-date. Service LeadersThe Service Leader is our first contact for existingcustomers and takes care of special requests as well asevery day services. Multi-Brand ServiceMore than a third of Schindler’s maintained portfolioconsists of non-Schindler equipment. Thanks toSchindler’s Multi-Brand Competence Centers and aninternational network of experts, all equipment benefitsfrom the same professional Schindler service and aremaintained against the same quality standards.

Schindler ExcellenceSchindler maintenance services and methodologiesensure not only compliance with applicable norms/ regulations, they also keep the equipment in best conditionover the entire lifetime. Each of the contracts canbe tailored to specific customer and building needs witha range of options.

Schindler Service & Diagnostic CenterThe Schindler 24 / 7 help desk takes care of customer,passenger and emergency calls – and operates theequipment monitoring diagnostics.

Technical Operations Center (TOC)Schindler’s Technical Operation Centers around the globe process information from the Remote Monitoring systems and turn this data into actionable insights for smarter service delivery by our service technicians.

FieldLinkThe online support technology used by technicians toaccess repair history, technical data, trouble-shootinginformation, repair routines and more.

RepairsSchindler repair services offer the ideal solution to keepany installation in perfect operation over the wholelifetime.

Our service is about much more than conventional maintenance; it helps our customers to improve any existing equip-ment with the newest technologies. Smart diagnostic techniques and predic-

tive service planning reduce unexpected downtimes, avoid disruption to building operations and bring maximum benefits to equipment owners and users.

> For country specific product details, please contact your Schindler consultant or visit the Schindler website and choose your country: www.schindler.com


Modernization

Increasing reliability, performance and aesthetics. The modernization portfolio ranges from upgrading functionalities, replacing accessories, single components or package solutions up to the installation of completely new systems.

Replacements Solutions All Schindler replacements are designed to be highlyefficient in every respect: from cost effective productionprocess to energy-efficient performance to minimalinstallation disturbance and disruption time. Schindler 6200The Schindler 6200 offers maximum comfort for pas-sengers even in the smallest sized shafts. It has been specifically designed to replace elevators in stairwell holes and other very tight environments.

Schindler 6300The Schindler 6300 brings new style and comfortablespace to your building. This pre-engineered elevator combines technical versatility with easy integration into your building.

Schindler 6500The Schindler 6500 comes with the latest traffic man-agement technology, ensuring availability and perfor-mance right when it is needed.

Transformation Solutions If the installation is still in the life span but starts show-ing signs of age or needs some additional functionality,Schindler can provide the ideal solution, from efficientlycombined Renovation Packages to the exchange ofsingle components. Schindler Renovation PackagesThe Schindler Renovation Packages enable significantperformance upgrades for aging elevators, enhancingtheir reliability and availability. Our professionals guide you throughout the whole process from analysis to handover.

InTruss Escalator ModernizationSchindler’s InTruss technology enables escalators to be ugraded by using the existing truss with minimal downtime.

At Schindler, we have the thorough know-how and long-term experience to provide tailored solutions to any modernization

project. All components are manufactured to fit precisely into the existing equipment in accordance to the latest safety regulations.



State of the Art Technologies

Reflecting the company’s pioneering spirit and ambition to improve. Breakthrough innovations like machine-room-less elevators and the PORT Technology have established the company as a market pioneer.

Machine Room-Less (MRL)The space saving solution for which the drive systemcan be directly installed in the shaft. Mini Machine Room (MMR)A solution to reduce the required space for a machineroom thanks to a specially designed small drive andinverter system. Aluminum stepThe lightest and most durable escalator step that reduces weight and therefore energy consumption. Double-deck elevatorsAn innovative mobility solution that delivers high spaceefficiency, smart operation and comfort for multi-purpose high-rise buildings.

Robotics Installation System for Elevators (R.I.S.E) An autonomous and self-climbing robotics system which provides a new level of worker safety and helps to im-prove quality.

Building Information Modelling (BIM)The intelligent 3D model-based process provides toolsand insights throughout the entire project lifecycle andensures the full digital integration of elevators and escalators in digital building models and planning tools. Schindler BIM Models also provide valuable embedded information to building owners and facility managers.

Transit Management & PORT Technology Schindler pioneered transit management with its destination control systems and has once again re-defined the boundaries of performance with our third generation destination-dispatch system. Schindler’s PORT Technology revolutionizes the science of opti-mizing traffic flow through a building while offering personalized service and access control.

myPORTThe next generation of destination dispatching tech-nology. The unique smartphone-based service creates a seamless, customizable journey for each occupant and gives building owners greater security.

Schindler LobbyVisionThe on-campus elevator and escalator managementand monitoring solution.

Schindler E-VisionThe in-car infotainment system. Highly configurable andcustomizable to building and customer wishes. Regenerative DriveThe system with Power Factor 1 technology that recovers energy without causing harmonic distortion on the building grid. Schindler Suspension and Traction Media (STM)The pioneering elevator traction media with rubbercoated steel ropes that enables a smaller drive system,higher durability and longevity, and is eco-friendly.

Schindler’s dedication to fostering an inno-vative culture sustains the tradition of technological achievements, together with customers, suppliers, technology providers

and academic institutions. Building on its global presence, Schindler’s innovation is led simultaneously in multiple develop-ment centers around the world.



Schindler Ahead – Smart Urban Mobility

Schindler Ahead is the digital portfolio of the Schindler Group. Designed on the principles of machine learning and Internet of Things (IoT), Schindler Ahead aims to offer customers improved uptime, insights and convenience at every stage of the equipment’s lifecycle.

Technology CubeCube is Schindler’s smart communication hub with edge computing power on board. Here, the data gets collated and pre-analyzed before being sent to the cloud. It expedites data analytics to enables real-time information flow for improved decision-making.

Cloud Platform It’s the engine for Big Data analytics and artificial intel-ligence that converts data into actionable insights for our customers and technicians. With historical data at hand, identifying patterns and comparisons is much faster and simpler.

App Store For added comfort, Schindler Ahead Apps can be a ccessed on the go by our customers and passengers. We offer dedicated platform with applications for managing specific aspects of the connected equipment.

Future Readiness Schindler Ahead is made for today and ready for the future. With its ability to perform over-the-air updates for applications and security, it ensures the much- needed flexibility to add new services and functionalities in the future.

Solutions Schindler Ahead is the industry’s very first digital closed-loop platform, that connects the equipment, customers and passengers with Schindler’s contact centers and technicians. By facilitating real-time information flow, customers can avail the benefits from a variety of digital solutions aimed at predictive maintenance, easy com-munication and avenues of personalization. Ahead Core The prime source for connectivity, monitoring and infor-mation services. It connects elevators and escalators to the cloud and making them digital, smart and future-ready. Ahead Connectivity A permanent wireless communication service for voice and data transmission, including the management of the SIM card(s) and communication costs.

Ahead ActionBoard An easy-to-use information and communication app for facility managers. It provides real-time statistics on the unit’s current status, performance updates and mainte-nance history. Ahead Remote Monitoring Performs round-the-clock monitoring of the unit, for improved accuracy in diagnostics and addressing anomalies proactively without delay. Ahead DigitalAlarm An advanced wireless 24/7 in-car alarm service for pas-senger assistance that provides rich voice quality, instant connection and greater reliability – even in the case of power failure.

Schindler’s digitally connected elevators and escalators bring forth new possibilities of automation, transparency and personalization by carefully analyzing cloud-based data. The intelligence gathered by collating,

examining and distilling valuable data allows for greater ease in predictive maintenance, emergency services and overall management of the equipment, while adding superior levels of comforts for the passengers.

> For more, please visit: www.schindler-ahead.com


References The Americas

Salesforce TowerSan Francisco, USA

Torre Reforma Mexico City, Mexico

Metropolitan Rapid Transport Authority MARTA Atlanta, USA

EZ Towers São Paulo, Brasil

56 Leonard StreetNew York, USA

10 Elevators

The PORT Technology


Istanbul Grand AirportIstanbul, Turkey

306 Elevators

159 Escalators

183 Moving walks

Roche Tower 1 Basel, Switzerland

Lakhta Center St. Petersburg, Russia

Imperial Avenue Dubai, UAE

Queen Mary II Cunard Line, Bermuda

References EMEA


ReferencesAsia-Pacific International

Commerce Centre (ICC)Hong Kong SAR, China

CSIA Mumbai International Airport Mumbai, India

Birds Nest Beijing, China

Crown Sydney Sydney, Australia

Ping An International Finance Center Shenzhen, China

85 Elevators

39 Escalators


Sustainability

Schindler moves more than one billion people a day. And not just vertically – the company connects people in many ways, contributing to mobility in the urban world and making everyday life easier. With its products and servi-ces, Schindler shapes the way people live today – and will live in the future. Schindler‘s sustainability strategy focuses on six areas chosen to generate the greatest possible impact.

‘For Schindler, sustainability is a long-term mission. We are committed to fulfilling that mission on behalf of all our stakeholders.’ Silvio Napoli, Chairman of the Board of Directors

58 | Schindler Group Review 2018

Sustainability

To achieve these objectives, our sustain-ability strategy focuses on six areas in which we can generate the greatest possible impact. Schindler’s effort has been recognized with the inclusion in the SXI Switzerland Sustainability 25® Index on the SIX Swiss Exchange, which is composed of the 25 most sustainable companies on the SMI Expanded Index. Schindler also subscribes to the Carbon Disclosure Project (CDP).

Schindler moves more than one billion people each day. And not just vertically – we connect people in a variety of ways. We contribute to mobility in the urban world and make everyday life easier. With our products and services, we have our finger directly on the pulse and shape the way people live today – and will live in the future. Schindler strives to minimize its use of natural resources, invest in people, and ultimately make a positive contribution to society. We want to create value for people and permanently improve the quality of life in cities.

The Sustainability Report produced in accordance with GRI guidelines is available under: www.schindler.com/about-schindler/sustainability

Create value in communities

Increase sustainability performance of suppliers

Lower vehicle fleet emissions

Pioneer smart urban mobility

Enhance safety

Attract diverse talents

Six priorities

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For more information please contactSchindler Management Ltd.

Corporate Commununications Phone +41 41 445 30 60

[email protected] www.schindler.com

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Company Facts | Schindler Group · 4 Schindler Company Facts Schindler moves more than one billion people a day. Schindler was founded in 1874 in Lucerne, Switzerland, and is one