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LS-0641 ST 01/18
COMPANY
This guide is a quick reference for LifeSecure contacts, resources, training and support and other useful information.
For Agent Use Only.Not for Solicitation Purposes.
LIFESECURE INSURANCE COMPANY
DirectoryFor Distribution Partners & Agents
CONTACT US TOLL FREE: 866.582.7702 x (4-digit extension)
SALES
SALES DELIVERY
CINDY HARRISSenior Director of Sales
LINDA FABIANDirector of Sales
SHARON SCHWANSRegional Sales Consultant
DAVE COGHILLRegional Sales Consultant
TOBY KOMINEKManager of Sales
c: 810.623.8872 o: 810.220.4633 e: [email protected]
c: 810.623.7262 o: 480.659.0490 e: [email protected]
c: 810.599.6882 e: [email protected]
c: 810.599.6960 e: [email protected]
c: 810.626.8560 o: 810.220.4653 EXT: 4653e: [email protected]
WORKSITE SALES TEAM
LADONNA CONLEYSenior Account Manager — West
CORI MOOBERRYWorksite Sales Manager
SUE ROOTWorksite Sales Specialist
EAST REGION — AL, CT, DC, DE, FL, GA, IL, IN, KY, MA, ME, MD, MI, MS, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WI, WV
WEST REGION — AK, AR, AZ, CA, CO, HI, IA, ID, KS, LA, NE, ND, NM, NV, MN, MO, MT, OK, OR, SD, TX, UT, WA, WY
c: 810.623.1602 o: 810.220.4634 EXT: 4634e: [email protected]
c: 810.923.7460 o: 810.220.8735 EXT: 8735e: [email protected]
o: 810.220.3550 EXT: 3550e: [email protected]
o: 810.220.4649 EXT: 4649e: [email protected]
c: 810.623.1878 o: 810.220.4620 EXT: 4620e: [email protected]
c: 810.623.7717 o: 810.220.4655 EXT: 4655e: [email protected]
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JOHN CULLEN, JR.Regional Sales Consultant
MIKE DAUBENMEYER Manager, Sales Delivery
MICHAEL ELLIS Account Manager — East
AGENT SUPPORT 8:00AM – 7:00PM (ET)
COMMISSION QUESTIONS 8:00AM – 5:00PM (ET)
CARE LINE: AGENT GENERAL QUESTIONS
LIVE CHAT:
p: 866.582.7701 f: 810.220.4693e: [email protected]
p: 866.582.7701 (option 1, then option 5) f: 810.220.4693 e: [email protected]
UNDERWRITINGMEDICAL PRE-QUALIFICATION
TO SCHEDULE A PHONE HEALTH INTERVIEW MON-FRI: 8:00AM – 11:00PM (ET)SAT: 8:00AM – 4:30PM (ET)
TO CHECK STATUS OF AN APPLICATION MON-FRI: 8:00AM – 6:00PM (ET)
TO CHECK STATUS OF MEDICAL RECORDS
TO CHECK STATUS OF AN ISSUED POLICY
ALL OTHER STATUS INQUIRES
FAX ALL PRE-ISSUE PAPERWORK
FAX ALL POST-ISSUE/AMENDMENT PAPERWORK
p: 888.575.8249 option 1
option 2
option 3
option 4
option 5
f: 855.351.6500
f: 877.226.0925
APPLICATION PROCESSINGVOICE SIGNATURE (to obtain an authorization code during the online application process)
ANCILLARY PAPER APPLICATIONS MUST BE FAXED TO:
p: 866.582.7703
f: 866.582.7706
Applications and forms can be found on the LifeSecure website in your Agent Portal.
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ADDRESS FOR ALL CHECKS (INDIVIDUAL AND WORKSITE)LifeSecure Insurance Company • 16234 Collections Center Drive • Chicago, IL 60693Do not send applications to this address — it will delay the application processing time considerably
POLICYHOLDER SUPPORT 8:00AM – 7:00PM (ET)
CLAIMS 8:00AM – 6:00PM (ET)
CUSTOMER SERVICE
COMPLETED POLICY CHANGE REQUESTS
p: 888.575.8249 (for Agents)p: 888.575.8246 (for Policyholders)e: [email protected] chat: www.YourLifeSecure.com (for Agents)
f: 877.226.0925mail: LifeSecure Administrative Office P.O. Box 1019, Brighton, MI 48116
f: 877.226.7315mail: LifeSecure Administrative Office ATTN: Claims Department P.O. Box 1420, Brighton, MI 48116
WORKSITE LIST BILL QUESTIONSp: 810.220.4697 (option 1) e: [email protected] f: 877.226.7319
AGENTS & AGENCIES WEB PORTALYour LifeSecure portal provides a wide variety of resources and tools to help you do business, including access to your book of LifeSecure business and commission information (under VIRTUAL OFFICE). From the RESOURCES tab, navigate to download sales and marketing materials (select “Download Materials from PDF Library”), place orders for a supply of select print materials (select “Order Printed Materials”), and access information about LifeSecure’s special product discounts for agents (select “Agent Benefits”). We also provide an extensive online library of helpful resource materials under LIFESECURE UNIVERSITY, including:
• Product and process tutorials • Webinar training schedule• Underwriting tools and resources • Sales ideas and tools
Go to www.YourLifeSecure.comTo login, select “Agents/Agencies” from the secure login menu in the upper right corner of your screen.
Enter your username and password.
AGENT APPOINTMENTSAll agents must be appointed with LifeSecure prior to soliciting, negotiating or selling LifeSecure products. Please contact your MGA or LifeSecure’s Agent Licensing department for any appointment questions at 866.582.7701 (option 1, then option 2) or [email protected].
COMPLETED CLAIM FORMSNote: Your clients may submit claim documents electronically via the Policyholder Portal
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