Company Confidential - 2008

Outsourcing Trends & Data

Company Confidential - 2008

Global BPO Destinations

Company Confidential - 2008 3

Expanding Global Sourcing Arena

Share of survey respondents current or planned offshoring centres by country (per cent)

U.S.CanadaW est EuropeEast Europe and Russia*AfricaLatin Am ericaO ther A sia and PacificM alaysiaChina

100% = 99 102 102 110 99 97

0 234

7

7

71

22422

10

6

7

11

12

08

4

6

8

12

24 8

6

9

906

17

0 3

0 0 0

10

3

10

15

7

10

90

21

33

18

0

0

21

244543435568

IT Call centrehelpdesk

Businessresearchanalytics

F inance &Accounting

Hum anResources

Industry-specific R&D

Ind ia

21 16 15 12 14 17Total num ber o f countries

0

Low-w agecountries

Sou

rce: M

cKin

sey G

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Company Confidential - 2008 4

Less than 15 % of the global market is reaping the outsourcing advantage today … 85% White Space!

Large ‘white spaces’ in Major Industries

USD 330 billion

* Financial year, April 1 to March 31

** Includes markets in currently offshoring industries

Addressable market

Current size

Global offshore IT industry, FY* 2006

7-8x

~200 -250

~26-27

9-10

17.3

Others*

India

USD billion

Global BPO industry**, FY 2006

10-11x

~120 -

~14.0

Addressable market

Current size

7.7

6.3

Others*

India

USD billion

ESTIMATES

Key Drivers-Large opportunity to outsource in major Industries

-Outsourcing of more complex and high-risk Services

- Fragmented and high-interaction processes thanks to advances in telecom and workflow management technologies

150