Comp basics newdetroit_final

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Nonprofit Computer BasicsLinh Song, MSWnpServ DirectorNonprofit Enterprise at Work (NEW)twitter @[email protected]

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Introducing NEW

Nonprofit Enterprise at Work (NEW)

15 year old nonprofit focused on delivering nonprofit support services

Offices in Detroit and Ann Arbor

Serve 500+ nonprofits annually

Focused on Southeast Michigan

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GovernanceTrainingMatchingAssessmentsWebinars

NP DirectoryFunding SearchBest Practices

Office SpaceConference Space

IT SupportSocial MediaDonor DatabaseWeb-based Email

Programs

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NEW’s blog includes thoughts from NEW CEO, Neel Hajra, interviews with nonprofit board members, volunteers, community partners and other NEW experts.http://new.org/blog/

Follow NEW’s Twitter updates for the down-low on events, news, special announcements and breaking news items. www.twitter.com/new_org

Become a fan of NEW to get information about special events, workshops & webinars, exchange ideas with other people in the nonprofit sector, and see photos and videos. http://www.facebook.com/group.php?gid=60978461809&ref=ts

IT Budgets

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http://informationarchitects.jp/webtrends2007/

Average percentage of overall budgets for small to large orgs allocated 3% to IT.

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http://www.nten.org/research/download_09_staffing_report?sid=32951

Small organizations on average, spend 14% of their overall budget on IT.

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Small organizations (annual budgets of $500K or less) spent under $23,000 annually on IT.

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Increased expenses focused on website design, hardware, software, and outsourced IT consulting.

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Size Median Budget for Software

Median IT Contract Expenses

Median Budget IT Staffing

Avg. Budget IT Staffing

Small 0 $3,000 0 $9,438Medium

$1,200 $10,000 $10,000 $543,432

On average, orgs employ 1 IT staff person for every 18 employees.

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Hardware

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http://www.iowalakesrcd.org/Website%20Photos/computers.jpg

TechSoup.org RCIRefurbished Computer Initiative

• Windows computers, laptops, monitors

• Max 10 monitors and no limit on computers in fiscal year (July 1-June 30)

• Must be a 501c3

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TechSoup.org RCIRefurbished Computer Initiative

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Donations• If the computers are 3 years old and newer then you can

reformat the hard drive and install new software.

• Find partners with private companies; insurance and real estate agencies, printing and shipping centers, engineering companies, etc.

• Minimum donation specs:

• 1 GHz processor and 1 GB of RAM (to run Windows 7)

• No CRT monitors, LCD flat screens only

• Find partners with private companies; insurance and real estate agencies, printing and shipping centers, engineering companies, etc.

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Hardware Checklist

• UPS: Uninterruptable Power System keeps systems running in the event of a power outage and shut them down properly if the outage persists ($150)

• NAS: Network Attached Storage to backup data to, has an Ethernet port, so it can have its own IP address and is accessible by anyone on the local area network ($115)

• Router and Firewall: Share internet connection with multiple computers and protect your network ($100)

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Microsoft Authorized ResellerGlobal Tech Industries313-389-7101Email:[email protected] MarkeseAllen Park,MI,48101

“It is our mission to address the Digital Gap, Digital Divide, and Digital Equity by provinding donated refurbished computers to non-profit organizations, schools, charter schools, private schools, churches, missions, and needy families.”

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New Hardware - desktop

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• www.newegg.com

• $600 + $25 shipping

• HP Pavilion P6310

• Athlon II x4 2.8GHzm, 6 GB

• Windows 7 Home Premium

• Manufacturer Warranty (parts and labor): 1 year

• HP 2009m - $14020" HP 16:9 Wi

New Hardware - Netbooks

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• www.newegg.com

• $380+ $25 shipping

• Samsung NB-30

• Intel Atom N450, 10.1”, 1GB, 160 GB HD

• Windows 7 Home

• Manufacturer Warranty (parts and labor): 1 year

New Hardware - Laptops

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• www.apple.com

• $999

• 2.26GHz Intel Core 2 Duo 2GB DDR3 memory 250GB HD

• Built-in 7-hour battery

• Web cam

• Mac OS X

• 90 days phone support

Software Checklist

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http://www.avg.com/

http://www.malwarebytes.org http://www.techsoup.org

http://www. piriform.com/

Basic Software from TechSoup

• SBS 2008 Premium w/5 CALs ($62)

• SBS User CALs ($3 ea.)

• Windows 7 Enterprise ($9 ea.)

• Microsoft Office Professional Plus 2007 ($20 ea.)

• Symantec Endpoint Protection (10-user) ($60)

• Quickbooks ($32)

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Resources

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Sue Bennett ,Tom, Eugene Chan, Mary Lester, Cristina Chan

Holly Ross

Resources, cont.

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Email

• Gmail

• Free….with ads

• Able to have manage multiple domain names

• Archive and searchable

• Interacts with other Google Applications (ie Alerts, Reader, Docs)

• MS Exchange Server

• Costly for software, hardware, and maintenance

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Online Tools

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http://doodle.com/

http://www.mozy.com

http://www.eventbrite.com

https://www.paypal.com

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Connects with Google Calendar, Outlook, iCal, Yahoo!

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* Desktop Licenses: $3.95 + $0.50/GB per month * Server Licenses: $6.95 + $0.50/GB per month

Classes• Community Colleges for ACCESS DB, MS Office classes

• http://www4.wccnet.edu/employerservices/nonprofit/

• If work for Washtenaw County nonprofit, tuition reimbursement for Life Learning classes

• Schoolcraft Online Courses

• http://www.ed2go.com/schoolcraft/online_course

• A to Z Grantwriting ($95)

• Operation Able – Hannan House

• http://operationable.org

• Certificates in Office Professional I, Office Professional II, and Computer Savvy Manager/Professional

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Domain Name, Web Host

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•$5.50/month for hosting, $10 for domain name registration •24x7 FTP access• World-Class Data Centers• Daily Backups• Best-of-Breed Routers, Firewalls and Servers• Web site statistics

Website Creation

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•$5.50/month for hosting, $10 for domain name registration •24x7 FTP access• World-Class Data Centers• Daily Backups• Best-of-Breed Routers, Firewalls and Servers• Web site statistics

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http://www.fullcirc.com/wp/about/visual-and-graphic-work/

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Twitter Has a Purpose

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Promote others and share your knowledge

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EducateCelebrateAttract

http://mashable.com/2009/03/19/twitter-nonprofits/

Entertaining Donors

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Typical Challenges

1.Old donated hardware

2.Pirated software

3.Viruses

4.Data security

5.IT planning

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Globe Theatre Twitter Contest

Facebook Initiatives

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Facebook Love

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• This is your default website!

• Fans

• http://www.facebook.com/Affirmations

• Causes

• http://apps.facebook.com/causes/157724

• Links to website, blog, other SM presence

• Need Photo Gallery

• Create Events Section (fundraiser deadline)

Affirmations

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UMS/UMMA “15 Minutes of Fame”

Social Media = Developing Trust

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http://www.flickr.com/photos/sidereal/62874874/

Who is on social media?

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Michael Brennan…a brand name.

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http://twitter.com/unitedwaymike

Demographics

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• \

http://www.scottmonty.com/2009/10/recent-facebook-demographics.html

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http://www.scottmonty.com/2009/10/recent-facebook-demographics.html

Bloggers to Know

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http://detroit.blogs.time.com/

http://www.sweet-juniper.com/

http://markmaynard.com/

http://annarborchronicle.com/

Process

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Identify Your Strategy

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http://altitudebranding.com/category/social-media-time-management/

Pick Existing Goals

1.Build cause awareness

2.Connecting with new supporters

3.Soliciting online gifts

4.Cultivating supporter relationships

5.Engage local media

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Outgoing Message• How much are you trying to raise?

• Who are you trying to involve? (Custom appeals)

• How will you deliver the funds?

• Where will the money go once it’s collected?

• What will the donations make possible?

• Post a FAQ or how-to on a call to action

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http://socialactions.com/taxonomy/term/101

Identify Your Audience

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Snoop

• What websites do your supporters visit?

• AnnArbor.com

• AnnArborChronicle.com

• Yelp.com

• Google.com

• What is their preferred method of receiving news?

• Email newsletters (Constant Contact, Vertical Response)

• Website

• Facebook

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New Networking

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Identify Your Marketing Tools• Website

• Facebook

• Word of Mouth (translates to forwarding links or emails)

• Twitter

• Media Releases

• Events or Activities

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Prioritize Your Networks

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Carnegie Mellon 1. Increase online visibility, brand awareness among students and

alumni

2. Tactics:

• 10K views for each RoboU videos

• Add 500 subscribers to YouTube channel in 1 year

• Add 1K Facebook fans in 1 year

• Create viral response to videos, picked up by bloggers

3. Results:

• 2.2 million views of “Last Lecture”

• Students became advocates

• 290+ tech blogs spread videos

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NPO Website Satisfaction

Ann Arbor’s ForeSee Results Findings

Nonprofits scored 73/100 point scale

Online Banking (83), E-Retail (74), E-Government (74) and

Automotive Websites (78)

Highly satisfied visitors to nonprofit websites are 49% are more

likely to donate money

38% more likely to volunteer

66% more likely to use the website instead of a costlier channel

as the primary resource

Website requirements

• Visual imagery

• Search Flickr for Creative Commons Material

• Collect material from staff, volunteers

• Search Google Images, check licenses and permission

• Flickr photo slideshow widget

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http://www.flickr.com/photos/newbeatphoto/4293702381/sizes/m/

Testimonials

• Interview with program manager, folks “on the ground”

• Constituents state their needs in their own words

• Appeal via letter, blog, video

• Include facts and figures on the issue, region, clients

• Reference current media reports

• Reference high profile experts

• Get ready to recognize non-solicited testimonials on social media

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YouTube

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http://www.youtube.com/watch?v=ovPfcU0ZdrA

YouTube, cont.

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http://www.youtube.com/watch?v=DqUZaAvDdSE

YouTube, cont.

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http://www.youtube.com/watch?v=lRKjw9FXd6c

$200 Goes a Long Way

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Flip Camerahttp://store.theflip.com/MinoHD.aspx

•3.3 ounces•60 minuets of HD video•4GB built-in memory•Lithium ion battery with USB arm

Donation button

• Paypal as a default

• 2.9% transaction fee + $.03 charge/transaction

• Compatible with Constant Contact

• Easy to manage, set-up

• Network for Good for wider audiences

• 3% of all donations

• Takes care of state-by-state solicitation from all states

• Checks sent in mail

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Chip In

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http://www.childsplaycharity.org/index.php

•Works directly with Paypal•Works with Facebook•Blogger friendly•Visual representation of progress•Allows for individual pages•No additional fees

Firstgiving

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•Geared towards high volume donations

•Allows for individual pages

•Great for matching corporate campaigns for companies to use internally

•7.5% processing fee + $300 annual

http://www.firstgiving.com/savethechildren

Drawbacks

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http://motorfund.org/FirstGiving.aspx

Enlist Help

• Save the Children Haiti Help-A-Thon Community Engagement Toolkits

• Community Fundraising

• School Fundraising

• College Fundraising

• Volunteer Fundrasing Guide

• Generating Publicity for your Fundraising Event

• http://www.savethechildren.org/get-involved/community-engagement/

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Annual campaignEmory University Blue Pig Campaign

• Twitter, Facebook

• Incoming class given blue piggie banks

• T-shirts “Feed Me. Love, the Blue Pig”

• Piggie Round-Ups

• Monthly Emails

• Photo Contest

• Commented on blogs, forums

• Face-to-face interaction, answered questions

• Managed by 1 staff person!

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http://www.alumni.emory.edu/annualfund/piggybank.php?section=fund&sub=programs

http://www.facebook.com/thebluepig#/thebluepig?v=wall

Results

• Pignapping and beyond

• 157% increase in undergrad donations

• First 7 months of fiscal year collected $12,915 compared to $682 previous year

• As of 5/09, total undergrad giving more than doubled in 2008

• 1st years had 9% participation rate

• 579.42% increase in total dollars raised

• 734.88% increase in avg. gift

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Team Responsibilities

• Humane Society of the United States

• Recognized info silos

• “We have daily 9 minute meetings. Short meetings have helped them be more efficient and effective with every aspect of social media campaigns.”

• Internally cross-promote ideas and programs more

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http://altitudebranding.com/category/social-media-time-management/

Internal Resources

• Texas A&M Division of Marketing & Communications

• http://brandguide.tamu.edu/

• http://agrilife.tamu.edu/web/social/

• Tutorials for staff to post content to iTunes, blog support, brand consolidation

• “Do You Wonder” campaign

• University content weighted with students and alumni content

• Outsourced then brought in-house

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Save Kirkland’s 4th!

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http://twitter.com/savekirkland4th

Kirkland’s campaign process

• Identified target audience

• Identified fundraising goal of $30,000 in 6 weeks

• Facebook page set-up

• Invited original supporters, businesses, groups, and media to become a “FAN”

• Repeat process through CAUSES application

• Created EVENTS and invited FANS to attend

• Daily updates on WALL to continue interest

• Thanked supporters and businesses on WALL, link to sites

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Kirkland, Cont.

• Twitter Set-up

• Ongoing Teets through Tweet later

• Highlighted news from blog

• Twitter Follow Friday

• Donation options

• Paypal on site, blog, and Facebook

• Drop off boxes in shops and businesses

• Check drop off locations (Chamber, downtown assoc., realty, etc.)

• Volunteers selling flags at parade

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Kirkland Results• Raised $35,000

• 75 individuals donated $6,945; avg. donation of $92.60

• 15 business donated $24,150l avg. donation of $1,610

• Approx. 500 FANS on Facebook

• 150+ Twitter followers

• 50+ blog entries: updates, sponsor profiles, media coverage

• 10+ bloggers included articles and links back to site

• Coverage on local, regional tv, radio, news

• Fireworks company donated extra $5,000 in fireworks

• http://www.slideshare.net/PurpleDuckMarketing/

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Traffic Tools

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Individual info feeds

• npServ

• Daily GoogleAlerts

• Check RSS feeds via Google Reader (nonprofit tech blogs to trains on Craigslist)

• TweetDeck conversations

• GoogleGroups email threads

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http://www.flickr.com/photos/cambodia4kidsorg/3226367547/sizes/o/

Routines

• Use templates

• FAQ to point people to

• Build tags in Delicious to direct people to categories and other resources

• Standardize responses to common emails and comments

• Control expectations: “Thanks, will get back to you in 48 hours.”

• Project Management

• GoogleDocs

• Outlook Tasks

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Cross Platform Tools

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Analytics

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http://siteanalytics.compete.com/jewlicious.com/

- 20,320 monthly unique visitors- Top referring site is google.com at 32.53%- Second is facebook.com at 9.08%

Know the Competition

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http://twittercounter.com/HumaneSociety

Google, Your Guide

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1. How many people visit my web sites each day. 2. How long the average visitor stays.3. How many pages the average visitor views before leaving.4. How many visitors stay longer than 3-5 minutes.5. How many "New" visitors there are on a weekly basis.6. I like to see where my traffic comes from (Twitter, Facebook, Google, etc.,)7. Which pages are the most popular. 8. If certain popular pages in particular get a high percentage of traffic from referral sites like Twitter.9. How long people tend to stay on my most popular pages (and to compare that with the average for the site in general).10. Which times of day are the busiest.

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http://www.webexpectations.com/blog/wp-content/uploads/2008/09/googleanalytics.jpg

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Your Fundraising Data

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Follow-up

• Recognize donors online

• Enter donor profiles into your database: ACCESS, Filemaker, Giftworks

• Google each donor

• Add to profile social networking profiles, background information, donor history (schools, campaigns)

• http://fundrace.huffingtonpost.com/index.php

• Ask if they want to follow campaign via email? Add to Constant Contact/Vertical Response

• Report back results via email, blog, social networks

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Know Your Donors

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http://fundrace.huffingtonpost.com/

Process

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http://www.pink-sheep.com/twitter-nonsense/chronically-unfollowable

www.new.org/socialmediawebinars

workshopsconsulting

assessments

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Documents

Comp basics newdetroit_final