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COMMUNITY STRATEGIES:SHARED LIVING - MA
Comprehensive Program ReviewMarch 28, 2014
HIGHLIGHTS
• 43% growth since last CPR
• Successfully placed 3 clients within three days of receiving referrals, (2 clients were homeless).
• 61% (14 out of 23) of the clients are competitive employed
• 7 out 23 clients are in day programs
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CHALLENGES
Performance Evaluations
Recruiting Providers
Managing Growth
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STAFFING
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Staff Turnover RatesStaff Retention Rates
Performance EvaluationsStaff Training
STAFFING OVERDUE PERFORMANCE EVALUATIONS
Last CPR, Shared Living Turnover Rate was 11.4% compared to the 24% rate for CSMA Retention Rates for CSMA, CSNH, and CRJ Overall for 6/30/13 = not available
Overdue Evaluations as of 1/31/2014
August 2013 – January 2014 FT PT
CS Shared Living 1 4
Last CPR
October 2012 – March 2013
Overdue Evaluationsas of March 31, 2013
FT PT
CS Shared Living 0 2
Data obtained from HR Department & HR Personnel Summary
STAFF TURNOVER RATE 2/1/2013 – 1/1/2014
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STAFF RETENTON RATE
STAFF TRAINING HOURS
Data obtained from CS Shared Living and HR E-Learning Report
A total of 290 training hours or 37.8 hours/per job coach over six months. Last CPR, a total of 68.5 training hours or 10.2 hours/per job coach over six months
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CLIENT RELATED
• Client Count• Site Visits conducted by Staff• Clinical Hours• Community Volunteer Activities
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Average of 20.3 clients per month. This is a 47% increase from the last CPR
Last CPR: Average of 13.8 clients each month over six months (October 2012 – March 2013)
Data obtained from CS Shared Living8
A total of 143 site visits; This is a 49% increase from last CPR.
Last CPR: a total of 96 site visits over six months (October 2012 – March 2013)
Data obtained from CS Shared Living9
CLINICAL HOURSAverage Per Client Per Month (August 2013 – January 2014)
Average of 0.4 individual and 0.9 group clinical hours per client each month; total of 1.3 clinical hours per client each month or 7.8 clinical hours over six months (Average of 20. 3 clients per month)
Last CPR, average of 1.0 individual and 0.8 group clinical hours per client each month; total of 1.8 clinical hours per client each month or 10.8 clinical hours over six months (Average of 13.8 clients per month)
A total of 154.75 hours: 43.8 individual (45% decrease from last CPR) and 111 group clinical hours (73.4% increase from last CPR)
Last CPR, total of 144 hours: 80 individual and 64 group clinical hours
Data obtained from CS Shared Living 10
COMMUNITY VOLUNTEER ACTIVITIESAverage number of activities per client per month
Total Activities Per Month October 2012 – March 2013
October: 98 January: 105
November: 90 February: 110
December: 110 March: 105
Data obtained from CS Shared Living
Total Activities Per Month August 2013 – January 2014
August: 120 November: 122
September 124 December: 125
October: 127 January : 128
Total of 746 community volunteer activities over six months (This is a 20.7% increase from last CPR) 6.1 activities per client per month; Average of 20.3 clients per monthLast CPR: Total of 618 community volunteer activities over six months; 7.5 activities per client per month. Average of 13.8 clients per month
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CPR ACTION PLAN• More site visits required • Get better at deploying SL workers across CS programs• Performance Reviews • Interview clients about staff• Do spot checks (and catch them doing the right things) • Conduct survey with employers• Use performance management (IDP) goals to measure them by • Improve recruitment of home providers
• Write up criteria for home providers (task completed) • Add Shared Living to the MMRs• Training of providers and provider evaluations• What have we learned from unsuccessful clients/placements
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