Community Scorecard - City of Belmont 2017 Community... · 22 Community buildings 23 Opportunities for physical activity Sport and Recreation 25 Belmont Oasis 26 Playgrounds, parks

© Copyright CATALYSE® Pty Ltd 2017

Community Scorecard ©

Prepared for: City of Belmont

Prepared by: CATALYSE® Pty Ltd

Date: 15 May 2017

Contents

Strategic Insights 3

The study 11

Overall performance 15

Governance and communications 18

Customer service 37

Economic development 40

Community services 44

Natural environment 77

Built environment 60

Overview of community variances 85

Addressing Community Priorities 89

Moving forward 96

Strategic Insights

Overall Performance | City of Belmont

Place to live

70 Index Score

Governing

Organisation

67 Index Score

4

82 78

75 75 74 73 73 72 71 69 67 66 65 64 59

56

69 65 64 63 61 61 60

55 54 49 47

Overall Performance | industry comparisons

WA Average

Overall Performance Index Score

average of ‘place to live’ and ‘governing organisation’

5

City of Belmont 69

High 82

Average 65

The ‘Overall Performance Index Score’ is a combined measure of the City of Belmont as a

‘place to live’ and as a ‘governing organisation’. The City of Belmont’s overall performance

index score is 69 out of 100, 4 index points above the industry average for Western Australia.

City of Belmont

Metropolitan Councils

Regional Councils

The City of Belmont is leading in 9 areas.

1. Listening to and respecting residents’ views

2. Advocacy and lobbying

3. Economic development

4. Access to mental health information and support

5. Opportunities to get involved in physical activity

6. Volunteer support and recognition

7. Traffic management on local roads

8. Bulk waste collection (mini skip bins)

9. The Swan River (maintenance and enhancements)

CATALYSE® Industry Standards

1st Place

6

How to read the Benchmark Matrix TM

The MARKYT Benchmark MatrixTM (shown in detail overleaf) illustrates how the community rates

performance on individual measures, compared to how other councils are being rated by their communities.

There are two dimensions. The vertical axis maps community perceptions of performance for individual

measures relative to the average score for all measures. The horizontal axis maps performance relative to

the Index Score for Western Australia.

Councils aim to be on the right side of this line, with

performance ABOVE the WA Index Score.

As this line represents Council’s average

performance for all individual measures,

around half of the service areas will be

placed above the line (above average), and

around half will be positioned below the line

(below average).

7

Copyright CATALYSE® Pty Ltd. © 2017

Above

Industry

Average

Below

Industry

Average

Higher

Performance

Lower

Performance

Place to live Governing

organisation

1 2

3

4 5

6 7

8

9

10

11

12

14

16

17 18

19

20

22

23 24

25

26

27

28

29

30

31

32 33

34

35

36

37

38

39

40

41

43 44

45

46 47

48

49 50

Benchmark Matrix TM

8

FOCUS

on safety and security,

lighting, graffiti removal,

social media presence, and

the overall character and

identity of the area.

CELEBRATE

overall governance of the place, in particular

decisions relating to roads, the Swan River, bulk

bins, library, festivals, events, art and cultural

activities, and playgrounds, parks and reserves.

This chart shows the City’s performance in

individual service areas relative to the

MARKYT Industry Standards.

Celebrate areas in the top right quadrant

and focus on areas in the bottom left

quadrant.


Q. How would you rate performance in the following areas? Base: All respondents, excludes don’t know and no response.

Service areas are included when MARKYT Industry Standards are available.

1 Value from rates

2 Council’s leadership

3 Advocacy and lobbying

4 Transparency

5 Consultation about local issues

6 Informing the community

7 Website

8 Belmont Bulletin

9 Social media

10 Customer service

11 Online services

12 Economic development

13 Support for home based business

14 Town centre development

15 Community hubs

16 Youth services and facilities

17 Families’ services and facilities

18 Seniors’ services and facilities

19 Disability access

20 Mental health info/services

21 Childcare

22 Community buildings

23 Opportunities for physical activity

24 Sport and Recreation

25 Belmont Oasis

26 Playgrounds, parks & reserves

27 Library

28 Festivals, events, art, culture

29 History and heritage

30 Multiculturalism

31 Volunteer support

32 Safety and security

33 Anti-social behaviour

34 Graffiti removal services

35 Character and identity

36 Planning and building approvals

37 Road maintenance

38 Traffic management

39 Footpaths and cycleways

40 Streetscapes

41 Street lighting

42 TravelSmart information

43 Housing that meets your needs

44 Conservation & enviro mngt

45 Swan River setting / biodiversity

46 Weekly rubbish collections

47 Fortnightly recycling

48 Bulk bins

49 Food, health, noise and pollution

50 Animal and pest control

In the City of Belmont’s Community Priorities Window,

detailed overleaf, most services are ideally located in

windows A + B. They are high performing areas,

receiving average ratings between okay and excellent.

The City’s strengths are regarded to be waste services,

the local library, and playgrounds, parks and reserves.

The community would like the Council to prioritise

improvements with safety, security and anti-social

behaviour, planning and building approvals,

streetscapes, and economic development.

Community Priorities Window TM

A

B

C

D

E

F

G

H


1 2

3 4 5

6 7

8

9

10

11

12

13

14

15 16

17 18

19

20

21

22

23 24

25

26 27

28

29

30

31

32 33

34

35

36

37

38 39

40

41

42 43 44

45

46 47

48

49 50

0 5 10 15 20 25 30 35

Community Priorities Window TM

Priority (% mentions)

Pe

rfo

rma

nce In

de

x S

co

re (

ou

t o

f 1

00

)

Terr

ible

0

Poor

25

Okay

50

Good

75

Excelle

nt

100

Q. How would you rate performance in the following areas? Base: All respondents, excludes don’t know and no response. (n=varies)

Q. Which areas would you most like the City of Belmont to focus on improving? Base: All respondents, excludes no response (n = 354)


1 Value from rates

2 Council’s leadership

3 Advocacy and lobbying

4 Transparency

5 Consultation about local issues

6 Informing the community

7 Website

8 Belmont Bulletin

9 Social media

10 Customer service

11 Online services

12 Economic development

13 Support for home based business

14 Town centre development

15 Community hubs

16 Youth services and facilities

17 Families’ services and facilities

18 Seniors’ services and facilities

19 Disability access

20 Mental health info/services

21 Childcare

22 Community buildings

23 Opportunities for physical activity

24 Sport and Recreation

25 Belmont Oasis

26 Playgrounds, parks & reserves

27 Library

28 Festivals, events, art, culture

29 History and heritage

30 Multiculturalism

31 Volunteer support

32 Safety and security

33 Anti-social behaviour

34 Graffiti removal services

35 Character and identity

36 Planning and building approvals

37 Road maintenance

38 Traffic management

39 Footpaths and cycleways

40 Streetscapes

41 Street lighting

42 TravelSmart information

43 Housing that meets your needs

44 Conservation & enviro mngt

45 Swan River setting / biodiversity

46 Weekly rubbish collections

47 Fortnightly recycling

48 Bulk bins

49 Food, health, noise and pollution

50 Animal and pest control

The Study

The Study

In March-April the City of Belmont administered a MARKYT®

Community Scorecard to evaluate community priorities and

measure Council’s performance against key indicators in the

Strategic Community Plan.

Previously, the City conducted the study by phone using an 11

point satisfaction scale. In response to social changes, the City

adopted a MARKYT® accredited, multi-channel approach for

data collection that uses a 5 point performance scale. The

scale for agree-disagree questions did not change.

A multi-channel approach was used for data collection.

Invitations were issued to 4,000 randomly selected households

(2,000 by mail and 2,000 by email). The City used supporting

communications (including the local community newspaper and

Facebook) to promote the study broadly to all residents.

412 residents submitted a response reducing the sampling

error to ±4.8% at the 95% confidence interval.

The final dataset was weighted by age and gender to match the

ABS Census population profile.

Data has been analysed using SPSS. Where sub-totals add to

±1% of the parts, this is due to rounding errors to zero decimal

places.

8

18

16

20

13

24

2

1

76

24

49

49

<1

1

37

34

29

53

26

19

7

9

1

9

3

14

Ascot/Ascot Waters

Belmont

Cloverdale

Kewdale

Redclilffe

Rivervale

The Springs

No response

Home owner

Renting / other

Male

Female

Indiscrimate

Answered together

18-34

35-54

55+

No children living at home

Have child aged 0-5 years



Have child aged 18+ years

No response

Disability / impairment

ATSI

NESB

12

% of respondents Weighted

34

64

<1

1

20

41

39

Unweighted

ATSI = Aboriginal and Torres Strait Islander

NESB = Non-English Speaking Background

Industry Standards

Metropolitan Regional

13

CATALYSE has conducted Community Perceptions Surveys and MARKYT Community Scorecards for over 40 councils across WA. When

three or more councils ask comparable questions, we publish the high and average (industry standard) scores to enable participating

councils to recognise and learn from industry leaders. In this report, benchmarks are calculated from councils that have completed a

MARKYT accredited study with CATALYSE within the past two years. Participating councils are listed below.

The Performance Index Score is a

score out of 100 using the following

formula:

(average score – 1)

4

How to read this report

14

x 100

MARKYT Industry Standards

show how Council is performing

compared to other councils across

Western Australia.

The chart shows community

perceptions of performance on a five

point scale from excellent to terrible.

Variance across the community shows how results vary across

the community based on the Performance Index Score

The table highlights variances in different population groups that are

5 points above (+) or below (-) the Council’s overall Performance

Index Score for that measure.

Council Score is the Council’s

performance index score.

Industry High is the highest score

achieved by councils in WA that

have completed a comparable

study with CATALYSE over the past

two years.

Industry Standard is the average

score among WA councils that have

completed a comparable study with

CATALYSE over the past two

years.

Trend analysis shows how performance varies over time.

Please note: 2011, 2013 and 2015 performance results are from phone

surveys using an 11 point satisfaction scale. 2017 results use a MARKYT

accredited multi-channel approach with a 5 point performance scale. This is

a best practice approach that enables comparison with other councils.

For the agree-disagree questions, the scale has remained consistent.

Overall Performance

City of Belmont 70

Industry High 90

Industry Standard 75

The City of Belmont as a place to live

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘don’t know’ and ‘no response’ (n = 409).

20

46

28

4 1

100

Performance ratings % of respondents

Good Okay Excellent Poor Terrible

Trend Analysis Performance Index Score

67 67 69 70

11 13 15 17

Industry Standards Performance Index Score

Variances across the community Performance Index Score is 5 points above or below council average

16

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

70 69 73 69 71 71 66 68 77 74 67 68 75 71 72 77 66 69 77 73 63

57

34

27

18

14

12

11

9

9

9

8

7

7

7

6

5

5

5

4

4

Location (general mentions)

Parks, playgrounds & reserves

Proximity to CBD

Quality shopping areas

Safety (e.g. Eyes on the Street program)

Services & facilities (general mentions)

Access to public transport

Access to River

Streetscapes

Proximity to airport

Friendly community

Access to transport linkages

Events, activities & programs

Sport & recreation facilities

Governing body (supportive, reasonable rates)

Library

Peaceful & quiet

Entertainment (cafes, cinema, restaurants etc.)

Footpaths & cycleways

Local schools

Most valued aspects of the City of Belmont

Q2. What do you value most about living in the City of Belmont?

Base: all respondents who provided a valid response, excluded ‘no response’ (n= 361)

Chart shows responses mentioned spontaneously by 4% or more respondents.

Overall, residents value Belmont’s location, with its close proximity to the CBD, river, airport and transport linkages. They also value the green, well maintained parks, playgrounds and reserves and access to quality shopping areas.

Proximity to the river, proximity to Perth CBD, proximity to major arterial roads that lead to other parts of the wider

Perth metropolitan area.

The council is very helpful. The proximity to the City is close. Free events held by the council for the

residents are great.

I also appreciate the Belmont watch cars patrolling around the area as it makes me feel safer.

The area has lovely parks and public open space. The City maintains these areas to a very high standard

and I'm proud to live here.

A full list of comments is provided in the Community Voices database.

% of respondents

Governance and Communications

City of Belmont 67

Industry High 74


The City of Belmont as the organisation

that governs the local area



17

46

29

7 1

100




63 65 65 67

11 13 15 17



19

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

67 67 69 67 68 67 65 66 74 75 65 67 71 68 69 68 64 67 73 71 63

City of Belmont 60

Industry High 65


Value for money from Council rates



13

37 33

12

5

100




53 60 60 60

11 13 15 17



20

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

60 59 64 58 63 61 57 54 66 71 58 58 66 57 61 62 61 60 67 64 53

City of Belmont 60

Industry High 74


Council’s leadership within the community



10

37 39

11

3

100




56 57 61 60

11 13 15 17



21

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

60 60 61 59 61 59 60 59 67 74 56 59 65 61 61 59 59 57 67 65 55

59

50 58

50

11 13 15 17

The City has developed and communicated

a clear vision for the area

16

34 37

10

4

100

Somewhat

agree

Neither

/don’t

know

Strongly

agree

Variances across the community 5% points above or below council average

Somewhat

disagree

Strongly

disagree

Trend Analysis % agree

Industry Standards % agree

Q. How strongly do you agree or disagree with the following statements?

Base: All respondents, excludes ‘no response’ (n = 411).

Level of agreement % of respondents

22

City of Belmont 50

Industry High 70


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

50 49 50 50 51 48 45 48 56 65 43 49 58 51 51 73 52 39 45 61 46

City of Belmont 55

Industry High 64


How the community is consulted about local issues



12

30

32

20

6

100




53 55 55 55

11 13 15 17



23

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

55 55 55 57 55 55 54 53 59 67 56 52 59 56 66 48 55 50 67 62 50

44

11 13 15 17

The City listens to and respects residents views

11

33

38

12

6

100

Somewhat

agree

Neither

/don’t

know

Strongly

agree


Somewhat

disagree

Strongly

disagree






24

City of Belmont 44

Industry High 44


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

44 44 43 38 49 42 42 48 49 56 36 40 58 44 46 54 42 45 47 52 34

NA NA NA

46 51

58

42

11 13 15 17

City of Belmont

Industry Average (annual)

Elected Members (the Councillors) have a

good understanding of community needs

9

33

42

13

4

100

Somewhat

agree

Neither

/don’t

know

Strongly

agree


Somewhat

disagree

Strongly

disagree






25

City of Belmont 42

Industry High 60


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

42 41 47 41 43 38 49 43 53 56 40 39 49 42 29 44 42 48 39 49 36

Staff have a good understanding of community needs

11

33

41

10

4

100

Somewhat

agree

Neither

/don’t

know

Strongly

agree


Somewhat

disagree

Strongly

disagree






26

City of Belmont 44

Industry High 62


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

44 43 48 41 47 39 52 48 46 55 36 42 57 49 43 39 46 45 46 55 36

55 61

66

44

11 13 15 17

City of Belmont

Industry Average (annual)

City of Belmont 54

Industry High 70


How open and transparent Council processes are



7

33

36

17

7

100




50 55 53 54

11 13 15 17



27

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

54 53 57 54 55 54 51 53 57 69 54 51 58 58 58 52 50 53 61 63 48

38

11 13 15 17

The City clearly explains the reasons for its decisions

and how residents views have been taken into account

10

28

41

15

6

100

Somewhat

agree

Neither

/don’t

know

Strongly

agree


Somewhat

disagree

Strongly

disagree






28

City of Belmont 38

Industry High 62


Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

38 37 40 32 42 32 40 46 40 52 30 34 51 41 36 41 31 41 43 39 33

NA NA NA

City of Belmont 57

Industry High 57


Advocacy and lobbying on behalf of the community



8

33

41

13

5

100




57

11 13 15 17



29

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

57 56 59 56 58 56 55 57 66 72 52 56 63 59 58 51 56 56 64 62 51

NA NA NA

City of Belmont 64

Industry High 65


How the community is informed about what’s happening

in the local area (including local issues, events, services and facilities)



18

40

26

10

6

100




56 57 59 64

11 13 15 17



30

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

64 64 61 62 65 62 65 64 70 74 63 61 67 60 64 64 58 60 72 75 58

City’s website | visitation over past 12 months

Q. Over the past 12 months, have you visited the City’s website?


69 2

29

100

Visited City of Belmont website over past 12 months % of respondents

Unsure Yes No

Trend Analysis % visited website

31 37

42

69

11 13 15 17

Variances across the community % visited website

31

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

69 73 58 65 73 65 75 78 73 74 73 73 60 69 73 79 69 66 76 70 62

City of Belmont 64

Industry High 69


City’s website | performance



10

45 37

7 1

100




60 63 64 64

11 13 15 17



32

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

64 65 61 62 66 63 63 65 73 71 60 64 69 64 57 64 59 66 66 72 61

City of Belmont 68

Industry High 69


Access to City services online



16

48

29

6 1

100




68

11 13 15 17



33

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

68 68 67 68 68 67 66 70 78 75 66 68 71 62 61 66 67 71 71 71 64

NA NA NA

Belmont Bulletin | reach over past 12 months

Q. Over the past 12 months, have you received or seen a copy of the Belmont Bulletin?


77

7

15

100

Received or seen Belmont Bulletin over past 12 months % of respondents

Unsure Yes No

Trend Analysis % received / seen Belmont Bulletin

80

68

79 77

11 13 15 17

Variances across the community % received / seen Belmont Bulletin

34

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

77 83 60 73 81 75 77 84 93 77 66 82 86 81 75 78 68 71 81 76 86

City of Belmont 68

Industry High 76


Belmont Bulletin | performance



21

41

27

10

1

100




64 66 68 68

11 13 15 17



35

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

68 69 64 66 70 66 67 71 80 78 60 70 74 69 65 73 63 72 72 70 64

City of Belmont 52

Industry High 73


Social media presence (on Facebook, etc)



8

27

37

24

4

100




52

11 13 15 17



36

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

52 54 48 51 54 51 53 55 75 58 47 56 62 42 52 54 47 52 57 55 51

NA NA NA

Customer Service

City of Belmont 66

Industry High 68


Customer service



17

43

29

6

4

100




61 63 65 66

11 13 15 17



38

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

66 68 60 64 69 68 61 65 75 73 59 65 75 66 63 63 64 67 67 75 64

Customer service quality dimensions

% of respondents

38

36

36

33

29

28

24

32

36

30

30

38

30

33

22

19

22

26

25

28

30

1

6

6

4

3

7

7

6

5

6

7

5

7

6

Conduct themselves ina professional manner

Easy to contact

Provide prompt andtimely service

Carry out requestsaccurately

Knowledgeable

Keep customers wellinformed

Provide consistentinformation

Strongly agree Somewhat agree Neutal Somewhat disagree Strongly disagree

Customer service is well regarded at the City of Belmont. Staff are regarded to be professional, knowledgeable and

easy to contact, and to provide timely and accurate service.

Service could be enhanced by keeping customers better informed and providing more consistent information.

Q. How strongly do you agree or disagree that staff at the City of Belmont are:

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = ranges from 314 to 349).

Economic Development

City of Belmont 58

Industry High 58


Economic development what the City is doing to attract investors,

attract and retain businesses, grow tourism and create more job opportunities



11

36 33

15

5

100




54 50

57 58

11 13 15 17



41

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

58 58 60 59 58 59 55 58 66 71 58 56 62 59 54 61 58 56 63 69 50

City of Belmont 52

Industry High NA

Industry Standard NA

Support and encouragement for home-based businesses



9

24

37

22

7

100




53 51 54 52

11 13 15 17



42

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

52 54 46 52 51 58 44 48 52 46 48 48 65 43 46 62 58 48 50 49 51

City of Belmont 64

Industry High 67


How Belmont town centre is being developed



20

38

27

11

4

100




64

11 13 15 17



43

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

64 64 66 63 65 65 63 64 63 70 66 61 66 64 64 64 66 58 71 71 58

NA NA NA

Community Services

City of Belmont 59

Industry High NA


Access to vibrant community hubs and places



12

36 33

16

3

100




59

11 13 15 17



45

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

59 58 64 60 59 60 54 58 64 70 58 59 63 62 57 64 56 61 66 64 53

NA NA NA

City of Belmont 58

Industry High 69


Services & facilities for youth



9

33

41

13

3

100




61 62 63 58

11 13 15 17



46

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

58 58 60 57 60 57 57 58 63 67 53 60 65 55 57 66 55 61 63 59 52

City of Belmont 63

Industry High 74


Services & facilities for families



16

36 35

10

3

100




63 64 65 63

11 13 15 17



47

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

63 63 62 62 64 62 60 64 71 71 57 65 68 64 58 71 60 60 68 67 58

City of Belmont 62

Industry High 74


Facilities, services & care available for seniors



18

33 35

7

6

100




65 65 68 62

11 13 15 17



48

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

62 63 62 62 63 61 58 66 80 67 54 66 67 58 63 70 57 59 72 58 60

City of Belmont 58

Industry High 69


Access to services and facilities for people with disabilities



13

34 32

15

7

100




61 65 64

58

11 13 15 17



49

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

58 58 57 59 56 56 59 60 72 57 51 60 64 45 63 69 52 57 60 56 59

City of Belmont 49

Industry High 49


Access to mental health information and support



12

20

32

22

13

100




49

11 13 15 17



50

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

49 48 52 52 45 48 49 49 70 53 48 47 54 39 56 55 39 34 62 51 54

NA NA NA

City of Belmont 53

Industry High NA


Access to childcare services



8

28

38

16

9

100




53

11 13 15 17



51

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

53 55 47 52 54 52 49 54 65 66 47 54 67 54 42 63 50 52 49 54 54

NA NA NA

City of Belmont 60

Industry High 71


Community buildings, halls & toilets



12

38 33

12

5

100




59 60 62 60

11 13 15 17



52

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

60 61 56 58 62 61 55 58 67 67 55 59 66 65 58 62 59 61 63 61 56

City of Belmont 66

Industry High 66


Opportunities to take part in physical activity



19

40

28

11

2

100




66

11 13 15 17



53

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

66 67 64 64 68 68 59 64 73 77 60 66 73 68 58 72 62 66 67 73 61

NA NA NA

City of Belmont 66

Industry High 81


Sport and recreation facilities



19

40

29

9

3

100




67 67 70 66

11 13 15 17



54

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

66 65 68 65 68 66 63 63 75 76 59 67 75 67 64 71 65 67 68 69 61

City of Belmont 64

Industry High 82


Belmont Oasis Leisure Centre



21

39

22

12

6

100




67 65 69

64

11 13 15 17



55

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

64 64 65 64 66 70 59 57 68 57 59 61 74 58 59 69 66 63 60 69 63

City of Belmont 76

Industry High 84


Playgrounds, parks and reserves



38

37

19

5 1

100




73 76

11 13 15 17



56

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

76 75 79 76 76 76 77 74 82 77 73 75 81 73 71 78 77 79 83 80 66

NA NA

City of Belmont 78

Industry High 83


Local library



40

38

18

3 1

100




72 73 75 78

11 13 15 17



57

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

78 78 80 78 79 78 80 76 79 81 77 76 83 80 73 74 77 81 84 80 73

City of Belmont 71

Industry High 83


Festivals, events, arts & cultural activities



31

37

21

9

2

100




62 65 66 71

11 13 15 17



58

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

71 74 62 68 75 71 71 79 80 70 64 75 76 64 71 78 69 70 77 77 64

City of Belmont 65

Industry High 76


How local history and heritage is preserved and

promoted (including Belmont Museum)



20

39

27

9

5

100




54 55 58 65

11 13 15 17



59

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

65 67 60 61 69 65 65 66 80 63 57 68 71 53 62 68 62 67 66 70 61

City of Belmont 61

Industry High 73


Multiculturalism and racial harmony



15

38 30

9

8

100




61

11 13 15 17



60

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

61 63 56 58 65 60 61 66 72 66 60 60 65 55 63 68 60 57 71 69 51

NA NA NA

City of Belmont 63

Industry High 63


Volunteer support and recognition



15

37 37

7

4

100




63

11 13 15 17



61

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

63 65 57 60 67 62 62 65 83 69 55 65 71 58 62 70 63 59 67 68 58

NA NA NA

City of Belmont 50

Industry High 74


Safety and security



10

26

31

19

14

100




55 56 59

50

11 13 15 17



62

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

50 50 50 49 51 52 43 50 57 57 42 48 63 47 52 67 49 49 53 59 40

City of Belmont 50

Industry High 67


Control of graffiti, vandalism & anti-social behaviour



10

28

28

22

12

100




54 52 56

50

11 13 15 17



63

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

50 50 52 50 51 53 45 49 59 54 45 47 62 46 51 64 47 51 55 54 44

City of Belmont 64

Industry High 78


Graffiti removal services



19

37

31

8

5

100




62 67 68

64

11 13 15 17



64

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

64 65 62 61 66 64 63 63 79 67 59 62 75 66 58 70 61 62 69 68 61

Built Environment

City of Belmont 56

Industry High 77


The area's character and identity



7

39

32

18

5

100




56

11 13 15 17



66

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

56 55 59 57 56 58 50 57 61 61 53 54 63 49 59 62 55 53 57 62 53

NA NA NA

City of Belmont 51

Industry High 57


Building approvals by the City of Belmont



8

30

33

17

12

100




51

11 13 15 17



67

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

51 49 57 50 53 49 54 51 60 52 53 48 53 48 57 48 47 55 56 52 47

NA NA NA

City of Belmont 50

Industry High 57


Planning approvals by the City of Belmont



7

27

37

16

13

100




50

11 13 15 17



68

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

50 48 55 49 52 47 54 53 58 51 53 47 50 51 54 44 48 52 54 53 47

NA NA NA

City of Belmont 48

Industry High 57


Planning approvals by the Joint Development Assessment Panel (JDAP). The JDAP consists of two local councillors and three specialist members.



6

28

36

13

17

100




48

11 13 15 17



69

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

48 45 54 48 47 45 54 50 43 45 51 44 47 51 55 37 49 44 58 45 46

NA NA NA

City of Belmont 68

Industry High 75


Road maintenance



17

48

28

3 4

100




62 65 63 68

11 13 15 17



70

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

68 68 68 68 68 70 67 67 77 63 67 66 71 65 66 73 67 66 69 72 67

City of Belmont 65

Industry High 65


Traffic management and control on local roads



14

47

29

4

5

100




57 58 57 65

11 13 15 17



71

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

65 65 65 66 64 67 63 65 70 62 64 63 69 59 66 66 63 64 67 67 64

City of Belmont 63

Industry High 71


Footpaths and cycleways



17

38 30

10

4

100




62 64 63 63

11 13 15 17



72

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

63 62 66 63 63 65 62 63 70 61 64 60 67 54 60 64 62 62 65 68 61

City of Belmont 60

Industry High 72


Streetscapes



13

35 35

11

5

100




59 60

11 13 15 17



73

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

60 58 65 62 59 62 57 58 65 64 58 57 65 59 61 63 59 58 64 68 54

NA NA

City of Belmont 55

Industry High 75


Street lighting



10

33

33

18

7

100




60 62 64

55

11 13 15 17



74

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

55 57 50 56 55 58 47 53 66 60 47 54 66 50 47 64 57 49 54 63 51

City of Belmont 63

Industry High NA


Access to TravelSmart information on walking, cycling and public transport



16

37 31

12

4

100




62 62 64 63

11 13 15 17



75

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

63 63 62 62 63 63 63 63 74 59 61 59 70 54 63 64 54 62 67 71 60

City of Belmont 64

Industry High 68


Access to housing that meets your needs



16

42

31

6

5

100




64

11 13 15 17



76

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

64 65 63 65 63 63 65 65 70 73 64 63 65 53 64 69 63 54 74 72 60

NA NA NA

Natural Environment

City of Belmont 64

Industry High 68


Conservation & environmental management



14

44

29

8

4

100




61 62 63 64

11 13 15 17



78

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

64 65 62 64 65 65 64 66 70 63 60 66 68 58 61 61 64 64 69 68 61

City of Belmont 68

Industry High 68


Efforts to maintain and enhance the Swan River (its setting, amenity, value and biodiversity)



23

42

24

7

4

100




57 58 61 68

11 13 15 17



79

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

68 69 67 69 68 70 68 65 73 64 65 68 73 62 65 62 69 68 71 75 64

City of Belmont 80

Industry High 88


Weekly rubbish collections (green lid bin)



43

38

17

1 1

100




78 76 79 80

11 13 15 17



80

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

80 81 77 80 81 80 80 78 89 81 75 80 86 76 74 80 77 76 83 85 80

City of Belmont 79

Industry High 89


Fortnightly recycling collections (yellow lid bin)



41

38

16

4 1

100




74 74 76 79

11 13 15 17



81

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

79 79 77 78 79 80 75 74 87 82 74 77 86 75 74 78 75 76 81 82 78

City of Belmont 80

Industry High 80


Bulk bins (mini-skip bins that you can request)



49

33

11

4 3

100




72 73 74 80

11 13 15 17



82

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

80 82 75 79 82 80 79 79 88 85 74 81 86 79 73 85 79 74 84 86 78

City of Belmont 59

Industry High 70


Management of food, health, noise and pollution issues



13

38 29

12

8

100




56 56 58 59

11 13 15 17



83

Good

Okay

Poor

Terrible

Excellent

Tota

l

Hom

e o

wner

Renting/o

ther

Male

Fem

ale

No c

hild

ren

Have

child

0-5

Have

child

6-1

2

Have

child

13-1

7

Have c

hild

18+

18

-34 y

ears

35

-54 y

ears

55+

years

Dis

abili

ty

NE

SB

Ascot /

Ascot W

ate

rs

Belm

ont

Clo

verd

ale

Kew

dale

Redclif

fe

Riv

erv

ale

59 60 56 56 61 59 60 60 70 54 57 60 61 46 63 60 55 60 65 59 56

www.catalyse.com.au

Office 3, 996 Hay Street, Perth WA 6000

PO Box 8007, Cloisters Square WA 6850

Phone +618 9226 5674

Email: [email protected]

ABN 20 108 620 855

Documents

Community Scorecard - City of Belmont 2017 Community... · 22 Community buildings 23 Opportunities for physical activity Sport and Recreation 25 Belmont Oasis 26 Playgrounds, parks