Community Safety Plan 201516 (Form 8499) - Energex · requires substations and other electrical ... • Summer Preparedness Plan ... We also undertake specialised training,

Safety Plan 2015- 2016

Community

Energex is South East Queensland’s electricity distributor, powering more than

3.3 million members of our community with a safe and reliable electricity supply.

Safety is our number one value.

Contents1 Message from the CEO

2 Introduction

3 Challenges

5 Working together

6 Supporting plans and systems

7 A safe and reliable supply

11 Generating electrical safety awareness

15 Community support

16 Organisational framework

17 Continual improvement

19 Community safety action plan

As the electricity distributor for South East Queensland, we take very seriously our responsibility to community safety around electricity equipment and supplies.

Over the years we have developed targeted programs to minimise the risks involved with electricity.

These programs have significantly contributed to improved safety within our community of South East Queensland, particularly during the extreme weather events that have been a regular occurrence over the past several years.

At Energex, safety is our number one value. When it comes to safety, the only acceptable result is that our staff and our community stay safe every day.

In the past five years, a number of electricity-related accidents in the community could have been prevented had more care been taken around electricity infrastructure.

As an organisation, we are united in our determination to improve our safety performance and strive towards our vision, to be consistently the safest electricity distributor in the world.

This Community Safety Plan outlines the practices and programs we deliver to minimise risks involved in operating our distribution network and to raise awareness about how to live safely with electricity.

We all play an important role in building a culture of safety among the many aspects of our lifestyles – at home, at work, at school and in public areas.

We ask staff, contractors, suppliers and the community to share in this commitment to electrical safety.

Terry Effeney Chief Executive Officer

Message from the CEO

Energex Community Safety Plan1

IntroductionIn the 21st century, reliance on electricity to power our everyday lifestyles is often accompanied by complacency about the associated risks.

The impacts on families and the community resulting from safety incidents involving electricity have the potential to be devastating.

At Energex, we recognise the responsibility we have as the electricity network distributor for the community of South East Queensland and recognise safety as our number one value.

The objective of the Community Safety Plan is to increase electrical safety awareness and understanding in the community and minimise the occurrence of electrical injuries through safety strategies and programs aimed at identifying, monitoring and managing risks.

Implementation of the Community Safety Plan assists us in our journey to be the safest electricity distributor in the world.

Our strategies include working together with community representatives and industry stakeholders to reduce safety risks, maintaining our network to national and international standards, implementing additional safety measures and delivering education and awareness programs to the community.

We believe safety is a culture that starts with us. We are committed to growing our safety culture within our organisation and will continue to develop our people to be leaders in safety and improve our practices to achieve this goal.

The Community Safety Plan is the responsibility of our Safety Group and is authorised and sponsored by our Safety Council.

Energex Community Safety Plan 2

ChallengesOur network spans more than 25,000 square kilometres across South East Queensland, with over 35,000 kilometres of overhead powerlines, almost 17,000 kilometres of underground power cables and more than 667,000 power poles.

While we strive to deliver on our responsibility to provide a safe and reliable electricity supply, our network inherently challenges community safety.

We continuously review our plans and strategies to minimise risks as part of our continued effort to provide the safest possible network for the community.

Fallen powerlines

Powerlines can be brought down as a result of severe weather, including lightning, high winds, flood and fire. Wildlife and vegetation, such as trees growing into powerlines or falling branches, can also bring powerlines down. Vehicles colliding with power poles, or oversized vehicles contacting the overhead network are also a cause of fallen powerlines.

Extreme weather

Our climate delivers extreme weather conditions which challenge the safety of our network. Sparks from clashing powerlines in extreme conditions can cause grass and bushfires. The impact of flooding on electrical assets also presents safety risks.

Network asset security

The nature of an electricity network requires substations and other electrical assets to be positioned in and around streets and suburbs, presenting numerous safety risks should the security of these assets be breached.

Network equipment failure

At times, equipment can fail due to many reasons including electrical or production fault. Network equipment failure can also be caused by natural elements, one of the most common of these causes is lightning strikes.


Electricity in the home

Electrical shocks are often reported as occurring in the home due to faulty equipment or accidental contact with the home circuit as a result of doing home repairs or improvements.

The Community Safety Plan outlines our strategies and programs to address these risks.

Accidental contact

Accidental contact with live electrical equipment can occur in many circumstances. Trees and branches can obscure powerlines posing risks for all coming into close proximity, for example, when contractors or home owners are working near powerlines.

Trees can also provide pathways for children to come into contact with powerlines. In rural areas, the risk of accidental contact with powerlines extends to the use of farming equipment, such as irrigators.


Working together

Driving positive community safety outcomes is a collective effort. Working with industry peers and stakeholders and meeting relevant standards has resulted in significantly reduced safety incidents over the years.

Every year, we consult with stakeholders in the development of the Community Safety Plan, including:

• Employees

• Electrical Safety Office (ESO)

• Dial 1100 before you Dig (DBYD)

• Workplace Health and Safety Queensland (WHSQ)

• Community representatives

• Industry peers, such as Ergon Energy

• Master Electricians.

We also maintain relationships with a range of emergency services groups. Strategies are in place to ensure all parties can work collaboratively to maintain the safety of their workers and the community. These emergency services groups include:

• Emergency Management Queensland (EMQ)

• Queensland Fire and Emergency Services (QFES)

• State Emergency Service (SES)

• Queensland Police

• Queensland Ambulance Service.


Supporting plans and systems We have a number of key plans and systems which support the aims of the Community Safety Plan:

• Safety Management System Defines control measures that managers and workers must adopt to ensure compliance and provide a safe workplace.

• Energex Safety Manual Is an integral component of our overall safety system and processes which ensures we meet legislative requirements and includes Corporate Health and Safety Policies, Safety Management System, and Work Practices and Procedures.

• Safety Principles Supports safety behaviours and reinforces employee’s responsibility towards safety.

• Distribution Annual Planning Report (DAPR) Describes our network planning procedures and policies. Energex’s approach to asset management integrates several key objectives, including delivering customer service and network performance to meet the required standards – the provision of a safe workplace for staff and safe networks for the community.

• Summer Preparedness Plan Details summer preparations to minimise interruptions during extreme weather conditions and maintain our high level of operational response during network emergencies, including providing timely and accurate communication to customers and the media.

• Bushfire Risk Management Plan Our management of assets in a manner that minimises the risk of bush fires and the associated risk to its assets and customer supply reliability during times of bush fire.

• Flood Risk Management Plan Includes identification of electricity assets which may be affected by major floods and outlines processes for public safety and liaison with other organisations regarding flood related issues and restoration processes.

• Certification to Australian Standard AS/NZS 4801:2001 Occupational Health and Safety Management Systems This standard is applied to all of Energex’s processes and systems to ensure legislative compliance.

These plans and more information are available at www.energex.com.au. Further information can also be found at Queensland’s Electrical Safety Office www.worksafe.qld.gov.au/electricalsafety


A safe and reliable supplyOur electricity distribution network is designed, operated and maintained according to rigorous standards and practices to protect the health and safety of employees, contractors, suppliers and the community. Comprehensive programs ensure these standards are achieved.

Maintenance

Our primary strategy is one of continual, proactive maintenance which includes:

• Pole inspections In line with international best practice and Queensland Government guidelines, we inspect each of our more than 667,000 poles through a five-year cycle. This involves conducting thorough internal and external investigations to determine the condition of the poles.

• Routine monitoring and patrol of powerlines We patrol more than 35,000 km of overhead powerlines on foot, in vehicles and by helicopters to identify any wear and tear that could become a potential risk to the community and the electricity network. The patrols also identify overgrown vegetation encroaching on poles and powerlines.

Summer preparedness program

Each year we deliver on a comprehensive program to prepare our network for the extreme weather conditions associated with summer.

We continuously improve on our emergency response, our ability to respond and communicate with the community on safety initiatives. More information can be found in the annual Summer Preparedness Plan at energex.com.au.

Working safely in your community

Every day Energex crews will be working in the community carrying out a range of network maintenance and upgrade projects designed to improve the electricity supply. During these works Energex takes a strong safety approach with worksites including safe work zones, traffic and pedestrian control and planned works notifications in place to protect our staff and the broader public.


Vegetation management program

Our vegetation management program is a major preventative strategy used to reduce the risks of accidental contact with powerlines causing lines to fall or fail. We design and build our network to minimise impact on existing vegetation and, where necessary, trim trees to maintain the health of the tree, while maintaining safe clearances around powerlines.

Local councils work with us to support community safety by choosing to plant powerline friendly vegetation close to electrical infrastructure. Information on the safetree program can be accessed via the Energex internet www.energex.com.au/the-network/trees-and-powerlines/safetree-plants

Vegetation in proximity to overhead powerlines presents significant risk to both safety and network reliability. To manage the risk Energex employs the following strategies:

• A cyclic program, to cut vegetation on all overhead line routes with periods of 12, 24 and 48 months as dependent upon local conditions such as urban density and growth rates.

• A maintenance period in between cycles, no matter the cycle time, to ensure the clearance zone remains free of vegetation.

• Reactive spot activities to address localised instances where vegetation is found to be within clearance requirements or has been reported for action by customers.

Bushfire management

As part of our commitment to best practice asset management of the electricity network, we have a comprehensive strategy designed to minimise the risk of bushfires to the South East Queensland community.

Developed in conjunction with the QFES, the Energex Bushfire Risk Management Plan, which is assessed and updated annually, aims to reduce the threat of fire to electricity infrastructure and the potential of powerlines and power workers accidentally causing fires.

Prevention strategies include annual patrols of overhead powerlines, the installation of preventative equipment including line spacers and line vibration dampeners to prevent damage from high winds, and an extensive vegetation management program.

We also undertake specialised training, planning and operational response procedures based on reducing network risks and maximising community safety outcomes. Specific focus is placed on areas identified by the QFES as high risk for bushfires.

Flood preparation

In circumstances of potential flooding, electricity equipment will be isolated (switched off) for safety. In most cases, after flood waters have receded, it can take considerable time to clean and ensure that the electricity equipment is safe to switch on. We continue to work closely with local councils and Queensland Fire and Emergency Services to prepare detailed maps of areas prone to flood waters and closely follow the Bureau of Meteorology in tracking weather patterns to ensure that we are prepared for adverse conditions.


A safe and reliable supply (continued)Network security

Energex has a number of measures in place to protect the community around the electricity network and prevent unauthorised access to Energex property and infrastructure. These include:

• The installation of security devices to prevent access to Energex assets, such as deterring the climbing of poles and structures.

• A maintenance and inspection program.

• A substation review program to ensure restricted access to Energex substations and ground based assets is maintained.

• The installation of fencing and other security measures where required.

• Maintenance and improvement programs for poles, structures and substations to ensure compliance with Australian Standards and community expectations.

Vandalism

Interference and vandalism with the network present major risks to the community and our field crews. The community is encouraged to report suspicious activity or damage on or around the electricity network to us and the police.

Public lighting

Energex conducts inspection and replacement activities to ensure the serviceability of street light assets. Inspection schedules include night time patrols on main roads with a six week cycle and minor roads a 12 week cycle. Bi-annual daylight patrols are also conducted to identify lights that remain on during the day, this is generally conducted before and after the recognised storm season when streetlights may have been damaged due to lightning activity.

All defects identified are programmed for repair, with a commitment of having individual streetlights rectified in five business day, and where a streetlight circuit (multiple street lights) has been identified, Energex commits to rectifications within 24 hours of being reported.


Waterway Crossings

In the interests of public maritime safety, Energex regularly inspects all electrical waterway crossings to ensure they meet Maritime Safety Qld agreed clearances. In addition as part of the inspection process all warning devices (signage) associated with each waterway crossing are reviewed to ensure they are fit for purpose. All waterway crossings that are required to have warning devices are inspected annually. Waterway crossings are also inspected as soon as practical after flooding events and if required, rectification works are programmed.

Network mobile generators

At times Energex will provide the community with a mobile generator to continue power supply during maintenance or restoration work. These generators are connected within an exclusion zone at the site to provide a safe environment.

Electric and Magnetic Fields (EMF)

As an Energy Networks Association (ENA) member, Energex operates prudently within Australian health guidelines. We rely on expert advice and research from health authorities in Australia and around the world regarding Electrical and Magnetic Fields (EMF) to ensure we follow the latest technology and practices.

More information about EMF is available at the Australian Radiation Protection and Nuclear Safety Agency (ARPANSA) website at www.arpansa.gov.au or the ENA’s website at www.ena.asn.au.


Generating electrical safety awarenessSafety is the cornerstone of Energex’s brand and we continue our approach to be the go-to source for electrical safety around our network. A number of public education programs are in place to highlight electrical safety issues.

Safety advertising

Our safety campaigns complement well established public communications through mainstream television, radio and newspapers. More recently, the use of digital media channels allow us to reach a far greater number of customers to broaden brand awareness and influence positive electrical safety behaviour in the community.

Throughout the year, we ran a suite of safety advertisements using the tagline, ‘if you could see the dangers, you’d stop yourself’ reinforcing the need to stop and think about unsafe actions around the following:

• Fallen powerline safety (severe weather)

• Overhead powerline safety (Look up and Live)

The campaign’s continued success in warning residents about the dangers of fallen powerlines is evident with newly-designed post campaign research in February 2015 indicating 85 per cent of South East Queensland residents were aware of the safety campaigns and could demonstrate a clear recall of campaign key messages. Also, 90 per cent of respondents felt the advertisements made them more aware of the need to be careful around powerlines, while 90 per cent also felt they would make people think Energex is looking out for their safety.

We continue to ensure our advertising campaigns highlight important safety issues and address community misconceptions.


Targeted safety related messages

We provide targeted safety-related messages through a variety of channels such as TV, radio, newspaper and digital media:

• Severe weather safety During times of severe weather, including storms, heavy rain and flooding, high winds and bushfires, we seek to influence the behaviour of the community to take action in the lead up to, and during, these weather events. This includes the need to prepare for the impacts of power outages caused by severe weather.

• Power outage safety We use the world of video animation to communicate messages around power outage safety. If severe weather or any other unexpected incident affects power supply, with a little planning customers are prepared if they do lose power.

• Seasonal safety Different times of the year bring different safety risks. Our seasonal safety campaigns aim to keep electrical safety top of mind during times of the year where common DIY or festive activities occur. We link each season with an awareness message to minimise the risk of hidden electrical dangers, accidents and injuries.

• Safety at home Our continued partnership with the Queensland Government’s Electrical Safety Office and Ergon Energy has resulted in three successful joint community campaigns: Electricity in the home, Electrical safety in ceiling spaces and Private Property Pole accountabilities.

• Safety around the network We continue to highlight the importance of electrical safety around the many complex components of our network through campaigns that target at-risk groups such as tradies, construction workers, truck drivers and DIY renovators.

• Safety at work We have clear and consistent messages about the importance of working safely around electricity. Our safe work practices, in conjunction with Ergon Energy, outline the requirements for anyone working or operating plant near any overhead powerlines or underground cables.

• Kids safety Safety around electricity for children is supported through a range of dedicated resources relevant to the Queensland Education curriculum to help students from Prep through to Year Five to learn about electricity safety.

See more animations on our website!

For more information call 13 12 53

or visit energex.com.au/safety

Follow us on twitter.com/energex

Like us on facebook.com/energex

Keeping safe

during extreme

weather events

Energex

• Emergencies 13 19 62

Report fallen powerlines or electric shocks

• Loss of supply 13 62 62

24/7 Report lost power or supply problems

• General enquiries 13 12 53

For enquiries Monday to Friday, 8am to 5:30pm

State Emergency Service

132 500

Police, Fire, Ambulance

000





Boating near

overhead powerlines

Look up and live





Recreation near

overhead powerlines

Look up and live





8m6m

3m

8m6m

3m

Over 330kV

Up to 330kV

Up to 132kV

Working near overhead powerlines

Look up and live

Powerline exclusion zones


Generating electrical safety awareness (continued)

Public communications

Energex places a high priority on providing timely and accurate communications to the community, the media and its primary stakeholders during times of significant network events, especially during storm season and extreme heat days. We continue to drive community safety messages through a comprehensive proactive, multi-faceted communications strategy which includes:

• Providing timely and relevant information through Energex’s digital media channels. We have established Facebook and Twitter sites in addition to our corporate website www.energex.com.au. We encourage customers to use these information sites in conjunction with the telephone contact services. Digital media will continue to play a strong role in providing information on power interruptions and estimated restoration times to stakeholders, the media and customers.

• Continuing our joint partnerships with the Electrical Safety Office and Ergon Energy to educate the community about electrical safety issues such as: In home electrical safety (Ceiling Spaces, Safety Switches) and Dial Before You Dig.

• Maintaining a priority of public safety through storms by providing 24/7 media response to promote various severe weather safety related messages including the importance of avoiding fallen powerlines, areas affected, approximate restoration times, and where possible, the cause of the interruption.

Energex #SocialMediaSafetyCampaigns

Energex #SocialMediaSafetyCampaigns


• Providing industry experts, as part of our Community Speakers Program, to present to a range of audiences on numerous subjects including: the history of electricity and changes to the industry; electrical safety; energy efficiency; renewable energy; work in the community; Energex and the environment; network helicopter patrols and careers in the electricity industry.

• Keeping the community informed about network maintenance, upgrades and safety affecting their electricity supply via flyers (samples displayed below), stakeholder letters, advertising and stakeholder meetings. These communications ranged from thousands of small localised network upgrades to large capital works projects.


Community supportWe’re committed to the safety of our community and support a number of organisations and activities each year

PA Research Foundation

Partnering with the PA Research Foundation in search of medical breakthroughs to reduce the incidence of melanoma in Australia. We’re providing support for research into the development of a skin cancer vaccine with our staff involved in a pilot trial to improve the early detections of skin cancer using mobile phone skin examinations.

Community and Sustainability Fund

We also operate the Energex Community and Sustainability Fund which focuses on community groups that provide support to their local area. This Fund is fully funded by proceeds from scrap material sales retrieved from our works and we have distributed $325,000 towards local safety initiatives during 2014/15.

Queensland Fire and Emergency Service

Since 2007, we’ve provided more than $1 million to support the operations and equipment for Queensland Rural Fire Service and Volunteer Marine Rescue. We also work together on joint ventures such as Christmas Lights Safety to remind the community to think safety first when putting up Christmas lighting and decorations.

Resilient Communities Program

We work in conjunction with local councils and disaster response agencies on the Resilient Communities Program to assist communities who have been isolated by floodwaters or other access restrictions for an extended period of two or more days during sever weather events. Work will continue on this initiative for summer season 2015/2016.


Organisational frameworkWe are focused on growing our safety culture and have implemented strategies in accordance with a High Reliability Organisation, including:

• Safety leadership programs for supervisors and the implementation of a safety culture framework across the business.

• Ensuring employees have the necessary skills and resources to maintain safe working practices at all times.

• Consulting at all levels is the key to improving safety; including providing employees with the opportunity to give feedback through various safety committees; consultation with unions, peak bodies, and other electricity entities both within Australia and overseas; participation on a number of industry advisor bodies.

• Extension of our Standard Work Procedures which are built on a safety-first approach to third parties related authorised utilities, providers and certified contractors.

We are also committed to providing the resources required to meet these goals. All Energex trucks and vehicles are equipped with a First Aid kit, and all field vehicles must also contain a phone or two-way radio to contact Emergency Services.

Safe work practices

Energex has a strong safety focus which is underpinned in a series of work procedures right through to the Code of Conduct. This includes safe working practices including fatigue management and weather safety, the wearing of personal protective equipment and appropriate safe operation of vehicles and equipment.

Rules and Regulations

We meet all industry guidelines in relation to the delivery of a safe and reliable electricity supply, including:

• Government Owned Corporations Act 1993;

• Electricity Act 1994;

• Electricity Industry Code;

• Electricity - National Scheme (Queensland) Act 1997;

• The National Electricity Rules;

• Electrical Safety Act 2002;

• Work Health and Safety Act and Regulation 2011;

• The Electrical Safety Codes of Practice 2010; and

• Sustainable Planning Act 2009 and state and federal environmental and planning laws.


The corporate framework for continuous improvement illustrates the basics and ongoing process that must be applied to all elements of effective Safety Management Systems.

We are committed to the continual improvement of safety performance within the community. We facilitate a common interest group with other key stakeholders who influence community safety outcomes. These include Ergon Energy, Dial Before You Dig, Workplace Health and Safety and the Electrical Safety Office.

The group reviews current organisational initiatives and delivers outcomes for improved safety performance. The group also aims to deliver consistent messages in relation to electrical safety across the community.

Regular interactions are also conducted with other key stakeholders within the community including Master Electricians, local councils, local State Emergency Services teams and community groups.

We work with these partners to provide relevant messages to community groups within the Energex area. Our commitment to being the safest electricity distributor in the world and its success will be achieved by:

• A simple and effective Safety Management System

• A culture of safety leadership at all levels

• Sound performance measures

• The reporting of incidents and near miss

• Open and honest communication

• Measurement of community safety targets.

Measures

In our journey to becoming the safest electricity distributor in the world, our first goal is to be the safest electricity distributor in Australia. In measuring our performance, we monitor network asset related shock incidents and dangerous electrical events.

Dangerous Electrical Events recorded in 2014-15

The chart below shows the incidents which are reported to the Electrical Safety Office (ESO) and Workplace Health and Safety (WHS) on a regular basis.

Continual improvement

47% Flora/fauna

Vandalism 3.9%

2.8% Truck/high loads

2.8% Breaches of exclusion zones

2.2% Non Energex tree trimming work

3.3% OtherPlant operation 5.6%

Vehicle impact/traffic 6.7%

Storms 25.7%


Awareness of our work in community safetyWe track the community’s response to our commitment to public safety.

The graph below demonstrates a consistently high rating from the community over a 12 month period when asked if they believe Energex is committed to public safety.

Network asset related shock incidentsWe track the number of public shocks related to network assets - which are

usually attributed to equipment failure or impact of severe weather.

We also monitor the effectiveness of our education on electrical safety by tracking the community’s response. The graph below shows a

consistently high rating from the community over a 12 month period.

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Energex is committed to public safety

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Community Safety (mean score, out of 10)

Energex educates the community about electrical safety

449

356 383

335 303

248

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176 208

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No.

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Network asset related shock incidents

Note: Approximately 45 incidentsduring 2012/13 occurred the weekafter Ex-Tropical Cyclone Oswald.


Priorities for future development in stakeholder education:

Community Safety Framework

Focus Areas Opportunity Target Areas Strategy

1. Community awareness Educate and raise awareness to facilitate safe behaviours by the community.Educate and mould attitudes towards electricity in the community, home and recreational environments.Incorporate proactive safety solutions into connections and disconnections, consumer products and services.Encourage community to conduct safety checks, adopt standards and report faults.

FamiliesChildrenLeisure activitiesDIY (Do it yourself)Small to large commercial customers

In-home electrical safety Fallen powerlines Prepare for power outages Maintenance and inspections programs Resources on electrical safety for teachers

2. Business community awareness Improve electrical safety standards and behaviours by the business community.Educate and raise awareness of safe work practices and regulations about electrical works.

ContractorsTradespersons, truck driversEquipment hireOther businesses

System re-design Look Up and Live DBYD Working with ESO and Master Electricians

3. A workforce committed to safety Continually grow our safety culture.Supportive systems in place, including Workplace Assessment Management System and e-Safe.Deliver training programs to maintain compliance. Build on community safety awareness, skills and abilities.

EmployeesManagementBoardContractors

Training and development Workplace Assessment Management System

eSafe Safety Induction Standardisation Project

Community safety action plan


Focus Areas Opportunity Target Areas Strategy

4. A safe and reliable electricity network Identify and promote Best Practice technological solutions, and maintenance programs.Manage and minimise potential equipment risks.Analyse incidents and trends to eliminate and minimise incident recurrence.

Overhead and underground equipmentSubstationsTransmission lines

Maintenance and inspections programs Tree trimming program Safetree Asset replacement and refurbishment project

Condition monitoring of Energex assets

5. Collaboration and partnerships Synergise strategic partnerships to influence community planning, activities and skills, and highlight safety standards.Influence town planning and local regulations.Influence school and trade curriculum.Influence external safety campaigns in coordination with ESO and other key stakeholders.

Emergency servicesIndustry bodiesUniversities, TAFE and schoolsGovernment Regulatory (WHS, ESO)Other utilitiesEnergy Networks Australia (ENA)Master Electricians

Community consultation Course education ESO consultation WHS QLD consultation ENA participation Common interest groups with WHSQ, ESO, DBYD and Master Electricians

6. Monitor and review Capture/analyse ‘relevant’ data to improve outcomes.Establish meaningful benchmarks of success.Highlight and make accessible to the community.

Energex internal programs Annual review of Community Safety Plan

Review Risk Management Plans

Energex proactively works with Ergon Energy, Powerlink and the Electrical Safety Office to carry out joint programs and ensure consistency across Queensland community safety.


Reference and further information

Energex’s Community Safety team is available to discuss any questions relating to electrical safety by calling 13 12 53 or emailing [email protected]

Important phone numbers: 000 For an emergency situation 13 19 62 To report fallen powerlines or an electrical shock (24 hr service) 13 62 62 To report and receive updates about power outages (24 hr service) 13 12 53 For general enquiries and electrical safety advice (Monday to Friday 8.00am – 5.30pm) 1100 Dial Before You Dig – for information on the location of underground power cables (24 hr service) 13 25 00 State Emergency Service

Reference material and further information regarding electrical safety can be obtained from: www.energex.com.au | www.deir.qld.gov.au/electricalsafety | Electrical Safety Act 2002

© Energex Limited 2015 ® Energex and Energex Positive Energy are registered trade marks of Energex Limited ABN 40 078 849 055

GPO Box 1461 Brisbane QLD 4001 26 Reddacliff Street Newstead QLD 4006 Telephone 13 12 53 www.energex.com.au

Energex Limited ABN 40 078 849 055 8499

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Documents

Community Safety Plan 201516 (Form 8499) - Energex · requires substations and other electrical ... • Summer Preparedness Plan ... We also undertake specialised training,