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“High quality care for all, now and for future generations”
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Community Pharmacy Contacts
Useful Contact details for Community Pharmacies in Surrey, Sussex and
Kent - April 2015
NHS England - South (South East)
All local enquiries: Payment Enquiries: Webpage:
[email protected] http://www.england.nhs.uk/south/pharm-info/ss-pharm/
Specials COCs/COAs PREM1 forms & PREM2 (MUR) applications MUR certificates Responsible pharmacist Monitoring Records Annual returns (CPPQ, & Summary of Complaints report) Pre-reg applications
NHS England - South (South East)
Community Pharmacy Team York House
18-22 Massetts Road Horley Surrey
RH6 7DE Tel 0113 825 4700* Fax 01293 778868**
*Calls to 0113 landlines will be charged at your provider’s local rate
** Fax facility will cease on the 1st October 2015
Mike Hedley
0113 825 4714 07795 685256
Amanda Marshall
01273 403618 07909 097666
Julie Lambert
0113 825 4700
Linda Barnard
0113 824 8524 07824 460546
Amanda Price
0113 825 4660 07795 685038
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Lise Martinez Gonzalez
0113 825 4708
NHS England – South (South East)
All national enquiries: (General enquiries, complaints, & Freedom of Information Act requests)
0300 311 22 33
SEAP (Support, Empower, Advocate, Promote - provide independent advocacy services to help resolve issues or concerns about health and well-being)
0330 440 9000
Primary Care Support Services (PCSS) – Surrey and Sussex Only
Pharmaceutical administration (Emergency closure notification, applications to amend hours, new pharmacy / relocation applications, DBS)
020 8335 1432 020 8335 1386
[email protected] [email protected]
Patient returned medicines waste bin collections (all enquiries)
020 8335 1329
Kent Primary Care Agency (KPCA) – Kent Only
Pharmaceutical administration (Applications to amend hours, new pharmacy / relocation applications,)
01622 655127 01622 655133
Gareth Jackson Julie Gibson
NHS.net Accounts (Surrey and Sussex Only)
To request an nhs.net mail account complete
the forms and email to: completing the form
and email: [email protected]
applicationform for nhs.net mail acc.doc
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Fraudulent Prescriptions & Counter Fraud Reporting
NHS Protect Online reporting system
0800 028 40 60
[email protected] www.reportnhsfraud.nhs.uk
Controlled Drugs Accountable Officer for CD destruction & raising local fraud alerts (forged/stolen prescriptions)
Sue Carter
[email protected] [email protected]
Brighton and Hove Local Contacts:
Smartcard Enquiries
Registration Authority (Sussex)
0845 845 4488 (select option 2 then 3)
Email: [email protected]
Brighton & Hove Local Enhanced Services now known as Public Health Local Service Agreements (PHLSA)
Needle Exchange & Supervised Consumption
01273 296557
Sexual Health Team (EHC & Chlamydia Screening)
01273 296554
stephen.nicholson@brighton- hove.gov.uk
Stop Smoking Service
01273 293927 [email protected]
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PCSS Payments Officer
01903 756869 [email protected]
B&H Stationery Ordering (FP57’s, HC12’s, Steroid Cards etc.)
Online Ordering Service Telephone Fax Post
http://www.pcss.nhs.uk/onlineorders/ 01903 756899 01903 756900 (For the attention of: The Stores) The Stores, Brooklands House, Lancing Business Park, Marlborough Road, Lancing BN15 8AF
B&H Process for ordering EPS dispensing tokens (FP10DT) Pharmacies need to place orders with PCSS for Dispensing Tokens (FP10DTs). Please note that deliveries will only be made once every 4 weeks. Therefore it is important to order well in advance of the delivery week and to estimate how many tokens will be used so orders are sufficient until the next order is delivered. We suggest that if you run out before your order due date that you borrow some from a nearby pharmacy. Orders need to be placed in multiples of 2000 (1box), boxes cannot be separated into smaller amounts. A maximum of 4 boxes of FP10DTs will be permitted per pharmacy per order (8000 tokens) PLEASE SEE TABLE BELOW FOR YOUR DELIVERY WEEK, make sure your orders are faxed in well before the delivery dates. Thank you for your co-operation.
See Table below
Fax orders to PCSS
Delivery to pharmacy
Pharmacies in Brighton and Hove Area should FAX their orders in by this week.
WEEK 1
WEEK 3
Pharmacies in East Sussex should FAX their orders in by this week.
WEEK 2
WEEK 4
Date shown is the week commencing date (Monday) for 2015:
Week 1 Week 2 Week 3 Week 4
13/04/15 20/04/15 27/0/4/15 04/05/15
11/05/15 18/05/15 25/05/15 01/06/15
08/06/15 15/06/15 22/06/15 29/06/15
06/07/15 13/07/15 20/07/15 27/07/15
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03/08/15 10/08/15 17/08/15 24/08/15
31/08/15 07/09/15 14/09/15 21/09/15 PLEASE NOTE THE DELIVERIES ARE NOT CARRIED OUT BY THE PRIMARY CARE SUPPORT
SERVICE (PCSS)
IF YOU HAVE ANY QUERIES RELATING TO THE DELIVERY OF YOUR ITEMS, PLEASE EMAIL:
Brighton & Hove Signposting information
NHS Choices has been updated to include information on local services and is a valuable tool for signposting patients: www.nhs.uk Additionally the local county councils have information on health and social care.
Brighton and Hove City Council For Health & Social Care Advice
www.mylifebh.org.uk
Tel: 01273 295555
Health Promotion Library at BSUH For pharmacy leaflets & resources
http://www.bsuh.nhs.uk/work-and-
learn/library-services/public-health/leaflets/
Tel: 01273 523312
Brighton and Hove Safeguarding and Child Protection Contacts:
If a child or vulnerable adult is at immediate risk call the Police tel: 999. To report concerns contact your County’s advice line:
County/City: Telephone number:
Brighton and Hove – Child protection
01273 295920 01273 335906 (out of hours)
Safeguarding Doctor
01273 265788
Safeguarding Nurse
01273 574680 / 07770381421
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Procedures:
Pan-Sussex child protection and safeguarding procedures (2013)
Pan-Sussex adult safeguarding procedures
East Sussex Local Contacts:
Smartcard Enquiries
Registration Authority (Sussex)
0845 845 4488 (select option 2 then 2)
Email: [email protected]
East Sussex Local Enhanced Services now known as Public Health Local Service Agreements (PHLSA)
General email enquiries
Business Manager, Public Health
01273 481932
Tracey Houston [email protected]
Substance Misuse Services Needle exchange, supervised consumption
01273 335110
Daniel Parsonage [email protected]
Sexual Health Team (EHC) Chlamydia Screening
01273 335252
Tony Proom [email protected]
C Card 01273 336228
David Bishop [email protected]
Stop Smoking Service
Smoke Free in East Sussex 0800 917 8896
Other East Sussex Local Enhanced Services
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Palliative Care (Just in Case Boxes)
Out of Hours Rota
0113 8254700
PCSS Payments Officer
01903 756869 [email protected]
East Sussex Local Contacts:
E.Sx Stationery Ordering (FP57’s, HC12’s, Steroid Cards etc.)
Online Ordering Service Telephone Fax Post
http://www.pcss.nhs.uk/onlineorders/ 01903 756899 01903 756900 (For the attention of: The Stores) The Stores, Brooklands House, Lancing Business Park, Marlborough Road, Lancing BN15 8AF
East Sussex Process for ordering EPS dispensing tokens (FP10DT) Pharmacies need to place orders with PCSS for Dispensing Tokens (FP10DTs). Please note that deliveries will only be made once every 4 weeks. Therefore it is important to order well in advance of the delivery week and to estimate how many tokens will be used so orders are sufficient until the next order is delivered. We suggest that if you run out before your order due date that you borrow some from a nearby pharmacy. Orders need to be placed in multiples of 2000 (1box), boxes cannot be separated into smaller amounts. A maximum of 4 boxes of FP10DTs will be permitted per pharmacy per order (8000 tokens) PLEASE SEE TABLE BELOW FOR YOUR DELIVERY WEEK, make sure your orders are faxed in well before the delivery dates. Thank you for your co-operation.
See Table below
Fax orders to PCSS
Delivery to pharmacy
Pharmacies in Brighton and Hove Area should FAX their orders in by this week.
WEEK 1
WEEK 3
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Pharmacies in East Sussex should FAX their orders in by this week.
WEEK 2
WEEK 4
East Sussex Local Contacts: Date shown is the week commencing date (Monday) for 2015:
Week 1 Week 2 Week 3 Week 4
13/04/15 20/04/15 27/0/4/15 04/05/15
11/05/15 18/05/15 25/05/15 01/06/15
08/06/15 15/06/15 22/06/15 29/06/15
06/07/15 13/07/15 20/07/15 27/07/15
03/08/15 10/08/15 17/08/15 24/08/15
31/08/15 07/09/15 14/09/15 21/09/15 PLEASE NOTE THE DELIVERIES ARE NOT CARRIED OUT BY THE PRIMARY CARE SUPPORT
SERVICE (PCSS)
IF YOU HAVE ANY QUERIES RELATING TO THE DELIVERY OF YOUR ITEMS, PLEASE EMAIL:
East Sussex Signposting information
NHS Choices has been updated to include information on local services and is a valuable tool for signposting patients: www.nhs.uk Additionally the local county councils have information on health and social care.
Council area: Web address:
East Sussex County Council For health & social advice:
www.eastsussex.gov.uk/socialcare/default.htm
Health promotion library for pharmacy leaflets & resources
http://www.eastsussex.gov.uk/socialcare/provider
s/resources/healthpromotion/default.htm
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East Sussex Safeguarding and Child Protection Contacts:
If a child or vulnerable adult is at immediate risk call the Police tel: 999.
East Sussex – Child protection
01424 724144 (Hastings & Rother) 01323 747373 (Eastbourne & Hailsham) 01273 335905 (out of hours emergencies) or 01273 335906
Safeguarding Doctor 01424 758012
Safeguarding Nurse – Children -Debbie Barnes
01424 735664 0777 501 1775
Safeguarding Nurse – Adults- Gill Field
07769 282857
Procedures:
Pan-Sussex child protection and safeguarding procedures (2013)
Pan-Sussex adult safeguarding procedures
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West Sussex Local Contacts:
Smartcard Enquiries
Registration Authority (Sussex)
0845 845 4488 (select option 2 then 3)
Email: [email protected]
West Sussex Stationery Ordering (FP57’s, HC12’s, Steroid Cards, EPS Dispensing Tokens etc.)
Telephone Fax Email
01903 708589 Fax: 01903 246013 Email: [email protected]
West Sussex Local Enhanced Services now known as Public Health Local Service Agreements (PHLSA)
Needle Exchange & Supervised Consumption
0330 22 28715 0330 22 28714
[email protected] [email protected]
EHC Sexual Health Team
0330 222 8701
NHS Healthchecks 0330 222 8694
Stop Smoking Service*
0300 100 1823 01903 442 014 Fax: 01903 255332
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West Sussex Local Contacts:
Other West Sussex Local Enhanced Services
H-Pylori Service (Crawley only) Gluten Free Food Service (Mid Sussex)
01293 600300 ext. 3982 / 3541
MAR Chart Service & Palliative Care Service
[email protected] – for Crawley, Horsham & Mid Sussex [email protected] – for Coastal West Sussex
Out of Hours Rota
0113 8254700
PCSS Payments Officer
01903 756869 [email protected]
West Sussex Signposting information
NHS Choices has been updated to include information on local services and is a valuable tool for signposting patients: www.nhs.uk Additionally the local county councils have information on health and social care. See websites below:
Council area: Web address for health and social are advice:
West Sussex County Council
www.westsussex.gov.uk/living/social_care_and_health.aspx
Patient leaflets & resources
Health Promotion Resource Centre web page: www.westsussex.gov.uk/healthpromotion
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West Sussex Local Contacts:
West Sussex Safeguarding and Child Protection Contacts:
If a child or vulnerable adult is at immediate risk call the Police tel: 999. To report concerns contact your County’s advice line:
West Sussex – Child protection
01403 229900 0330 222 6664 (out of hours emergencies)
Safeguarding Doctor 01243 793652
Safeguarding Nurse (children) – Lorraine Smith
07770 800247
Safeguarding Nurse (adults) – Naomi Cornford
0777 554 8660
Procedures:
Pan-Sussex child protection and safeguarding procedures (2013)
Pan-Sussex adult safeguarding procedures
WSSCB website.
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Surrey Local Contacts:
Smartcard Enquiries
Registration Authority (Surrey)
0203 049 6000
[email protected] Self Service Portal: http://NWW.ictselfservice.southlondoncsu.nhs.uk
PCSS Payments Officer 020 8335 1327 [email protected]
Surrey Stationery Ordering (FP57’s, HC12’s, Steroid Cards, EPS2 tokens etc.)
Online Ordering Service Telephone Fax Email Post
http://www.pcss.nhs.uk/onlineorders/ 020 8335 1422 020 8335 1401 (For the attention of: The Stores) [email protected] The Stores,187 Ewell Road, Surbiton, Surrey KT6 6AU
Surrey Local Enhanced Services now known as Public Health Local Service Agreements (PHLSA)
EHC & chlamydia testing
01737 737104 01483 846421
[email protected] [email protected] [email protected]
Stop Smoking Service
01483 519626 01483 519627 01483 519625
Rhiannon Hardyman (South West locality) [email protected] Alison Hook (South East locality) [email protected] Linda Hallsworth (North West locality) [email protected]
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Surrey Local Contacts:
Con’t - Surrey Local Enhanced Services now known as Public Health Local Service Agreements (PHLSA)
NHS Healthchecks
01483 519628 07887 506834
Needle Exchange & Supervised Consumption
01932 355533
Palliative Care Service
[email protected] for Guildford & Waverley [email protected] for North West Surrey [email protected] for Surrey Heath [email protected] for East Surrey & Surrey Downs
Other Surrey Local Enhanced Services
H-Pylori East Surrey only
Enquiries - [email protected] Send claims to: Laurie Cogger Interim Finance Manager East Surrey CCG The Officers’ Mess, Coldstream Road, Caterham Barracks, Caterham, Surrey CR3 5QX Tel: 01883 333029 [email protected]
Out of Hours Rota
0113 8254700
england.ssat-
ONPOS Dressings
07894 599640
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Surrey Signposting Information
NHS Choices has been updated to include information on local services and is a valuable tool for signposting patients: www.nhs.uk Additionally the local county councils have information on health and social care. See websites below:
Surrey County Council www.surreycc.gov.uk/social-care-and-health
Patient leaflets & resources
Health Promotion Resource Centre Jarvis Centre Tel: 01483 783166
Surrey Safeguarding and Child Protection Contacts:
If a child or vulnerable adult is at immediate risk call the Police tel: 999. To report concerns contact your County’s advice line:
Surrey – Child protection
- Adult protection
0300 200 1006 01483 517898 (out of hours emergencies) 0300 200 1005
Safeguarding Doctor 07786 395326 [email protected]
Safeguarding Nurse 07799 622327 [email protected]
Procedures:
Information on the Surrey County Council website
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Kent Local Contacts:
Smartcard Enquiries & NHS.net Email
Resetting of NHS.net email addresses
03000 424242
Email: [email protected]
Public Health and Social Care Library
Public Health and Social Care Library
0300 3335023
www.kmpho.nhs.uk
Kent Local Enhanced Services now known as Public Health Local Service Agreements (PHLSA)
EHC
Chlamydia testing
Stop Smoking Service
01303 858941
NHS Health Checks
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Needle and Syringe Exchange & Supervised Consumption:
Medway Local Enhanced Services now known as Public Health Local Service Agreements (PHLSA)
EHC
Chlamydia testing
01634 332637
Stop Smoking Service & NHS Health Checks
01634 332637
Needle and Syringe Exchange & Supervised Consumption:
01634 571658
NHS England Enhanced Services
Anticoag Monitoring Anticoag Dispensing MDS/MAR Palliative Care & Urgent Care Medicines Minor Ailments
0113 824 8524
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Kent Stationery Ordering (FP57’s, HC12’s, Steroid Cards etc.)
Email Telephone Fax
[email protected] 01622 75120101903 756899 01622 670290
Bank Holiday and Out of Hours Rotas
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Kent and Medway Safeguarding Contacts
Designated Nurse Safeguarding Children
Designated Nurse Safeguarding Adults
(including Mental Capacity Act)
Designated Doctor Safeguarding Children
Designated Nurse Looked After Children
Designated Doctor Looked After Children
Consultant Paediatrician Child Death Named GP
Dartford Gravesham & Swanley CCG
Pauline Grieve [email protected]
07739 631418 01634 335043
Kate Bushell [email protected]
07415 603902 01634 335043
Dr Sameena Shakoor (KCHT)
[email protected] 01892 539144
Nancy Sayer [email protected]
07920 278148
01634 335283
Dr Dickinson (KCHT) [email protected]
01322 614131
Dr Selwyn D’Costa (DVH)
selwyn.d'[email protected] 01322 428100
Vacant post
Medway CCG
Domenica Basini [email protected]
(NB email to change to [email protected])
07879 638776 01634 335043
Kate Bushell [email protected]
07415 603902
01634 335043
Dr Eleni Stathopulu (MFT)
[email protected] 01634 825168
Nancy Sayer [email protected]
07920 278148
01634 335283
Dr Durowoju (MFT) [email protected]
01634 825163
Dr Asankha Ranasinghe [email protected]
Dr Helen McElroy (MFT)
[email protected] 01634 825257
Dr Satvinder Lall [email protected]
07884 114220 01634 687200
Swale CCG
Pauline Grieve [email protected]
07739 631418 01634 335043
Kate Bushell [email protected]
07415 603902
01634 335043
TO BE CONFIRMED
Nancy Sayer [email protected]
07920 278148
01634 335283
Dr Noreen Ahmad- Bhatti (EKUHFT)
[email protected] 01233 898929
Dr Sumathipala (EKHUFT)
[email protected] 01227 459371
Vacant post
Ashford
Wendy Everett [email protected]
07884 114102 03000 424823
Rosetta Lancaster [email protected]
07545 934548 03000 424823
Dr Oluwafemi Ogunbona [email protected]
01233 633331
Nancy Sayer [email protected]
07920 278148 01634 335283
Dr Noreen Ahmad- Bhatti (EKUHFT)
[email protected] 01233 898929
Dr Colin Green (EKHUFT)
[email protected] 01233 633331
Vacant post
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Canterbury and Coastal CCG
Wendy Everett [email protected]
07884 114102 03000 424823
Rosetta Lancaster [email protected]
07545 934548 03000 424823
Dr Oluwafemi Ogunbona [email protected]
01233 633331
Nancy Sayer [email protected]
07920 278148
01634 335283
Dr Noreen Ahmad- Bhatti (EKUHFT)
[email protected] 01233 898929
Dr Sumathipala (EKHUFT)
[email protected] 01227 459371
Vacant post
South Kent Coast CCG
INTERIM 03000 424712
Tina Draper [email protected]
07769 627359 03000 424712
Dr Oluwafemi Ogunbona [email protected]
01233 633331
Nancy Sayer [email protected]
07920 278148
01634 335283
Dr Noreen Ahmad- Bhatti (EKUHFT)
[email protected] 01233 898929
Dr Colin Green (EKHUFT)
[email protected] 01233 633331
Vacant post
Thanet CCG
INTERIM 03000 424712
Tina Draper [email protected]
07769 627359
Dr Oluwafemi Ogunbona [email protected]
01233 633331
Nancy Sayer [email protected]
07920 278148
01634 335283
Dr Noreen Ahmad- Bhatti (EKUHFT)
[email protected] 01233 898929
Dr Rfidah (EKHUFT)
[email protected] 01843 225544
Vacant post
West Kent CCG
Trish Stewart [email protected]
07795 544005 01732 375273
Tracey Sharpe [email protected]
07415 640055 01732 375273
Dr Sameena Shakoor (KCHT)
[email protected] 01892 539144
Nancy Sayer [email protected]
07920 278148
01634 335283
Dr G. Siggers (KCHT) [email protected] 01892 539144 ext 4755
Dr Charles Unter (MTW) [email protected]
Vacant post
