Community of Practice

Community Domain

Practice

Honorah Sullivan

Fawzia Rashid

Nantanana Wongtanasirikul

Robert Vaughan

The information in this Performance Analysis was gathered from:

Discussions between the client and team members

Research from Journals, CoPs, Case Studies

Consultation with expert faculty at GMU

Online research and literature

Related Texts, Published Studies

Interviews with students and faculty

Performance Analysis SOURCESPerformance Analysis SOURCES

Project Vision

To design an online community of practice for the GMU Immersion Program wherein teachers and students can engage in meaningful participation in an active, cohesive learning environment.

Project Mission

This vision will inform the specific objective to aggregate project information, course syllabi, journal writings, discussion boards, resources and portfolios accessible from a single interface.

Performance AnalysisPerformance Analysis

GMU Immersion Program Students

Instructors for the immersion program courses

STAKEHOLDERSSTAKEHOLDERS

Research and identify components of an online community of practice

Identify opportunities/problems for reducing cognitive load and redundancy in an online CoP interface

Establish links for a community of practice within the context of the GMU Immersion Program

GOALSGOALS

Learner-centered online environment Establish and maintain a work context Coursework is interrelated Aggregate resources in a knowledge management

database Embed knowledge in the interface, support resources,

and system logic Single Point of Entry for resources, discussions and

project sharing Employ consistent use of visual conventions, language,

visual positioning, navigation, and other system behavior Instructors will be able to pose questions of a cross-

curricular nature Search Engine capability Access to technology tools necessary to perform the

tasks

DRIVERSDRIVERS

Separate platforms for each course

Current technology does not effectively link the subgroups and classes in discussion forums

Configuration does not offer systems for sharing information

Site licensing for resources such as development tools, software applications

University sanctioned Webct does not offer formal training on its use or adequate technical support. Webct is instructor-centered

Not all platforms have flexibility for portfolios

Difficult to get all the faculty together to discuss ways in which to collaborate on the cross-curricular questions/issues

Immersion students and non-immersion students are mixed in required classes for different GSE program degrees.

BARRIERSBARRIERS

Create a single point of entry for students and instructors employing consistent use of

• visual conventions, • language, • visual positioning, • navigation, and • other system behavior;

Create a forum for resources, discussions and projects with shared workspace for subgroups; and

Aggregate development tools and software applications on the Community of Practice platform so that they become shared tools

RECOMMENDATIONSRECOMMENDATIONS

Compelling Business Need:

Multiple web platforms contribute to: Inefficiencies Redundancy Cognitive Load

Community of Practice Umbrella will offer: Just in time Knowledge Management Forum to Exchange Ideas and Expertise Cross-curricular Discussion Threads Technology Tools necessary to perform tasks

NEEDS ANALYSISNEEDS ANALYSIS

Based on Social Learning Theory of Situated Cognition

practice

Practice learning as

Doing

(graphic art concept by Linzee Liabraaten, 2003)

practice

Identity learning as Becoming

practiceCommunit

ylearning as Belonging

LearningLearningpractic

eMeaning learning as Experiencin

g

COMMUNITY OF PRACTICECOMMUNITY OF PRACTICE

COMMUNITY OF PRACTICECOMMUNITY OF PRACTICEMutual Engagement Joint Enterprise Shared Repertoire

-Engaged diversity-Doing things together-Relationships-Social complexity-Community maintenance

-Negotiated enterprise-Mutual accountability-Interpretations-Rhythms-Local response

-Styles-Artifacts-Stories-Tools-Historical Events-Discourses-Concepts

Joint Enterprise

Shared RepertoireMutual Engagement

SURVEY RESULTSSURVEY RESULTS

DESIGNDESIGN

MODEL OF CURRENT ENVIRONMENTMODEL OF CURRENT ENVIRONMENT

EDIT-704 Task Use CaseEDIT-704 Task Use Case

EDIT-797 TASK USE CASEEDIT-797 TASK USE CASE

BASELINE WORKFLOWBASELINE WORKFLOW

MODEL OF PCD CoP ENVIRONMENTMODEL OF PCD CoP ENVIRONMENT

DIVERSITY MODELDIVERSITY MODEL

Name Students InstructorsCharacteristics/Background

BusySingle Familiar with new technology32 years-old

BusyMarried with childrenExperienced DesignersTechnology experts45 years-old

Work Environment

Access to computer at campus and homeHigh speed internet accessFirst semester in Immersion program with 17 credit hoursWorking with new team members

Access to computer at campus and home High speed internet access10 years experience of teaching

Responsibilities Immersion Team Project• Team meetings with team leader, members, stakeholders• Presentations to the clientCompleting assignments and projects for 4 coursesBuilding online portfolio, team website, prototype designs

Facilitate team projectTeach graduate courses at GMUEvaluate student performance Keep communication with client

Goals/ Wants Needs

Master degree Apply learning theory into ID process Gain experience and knowledge of ID process while working on the Immersion team projectExchange ideas with students in the programGet a job that relates to ID after finishing this program

Want students to get as much as knowledge and experience while they are in the Immersion programWant student to understand the real world of IDWant student to transfer knowledge from the program into the jobWant the students to understand the process of IDShare expertise and collaborate

Avoid Cognitive loadMissing assignments

Team conflictSchedule Changes

Frequency of Useof “CoP”

Frequent (at least 5 time a week)•Keep up with assignments, reflections, discussions•Finding research•Ask for help

Frequent •Check group assignments•Post questions for group discussion•Be aware of what other classes are learning

Quote “Am I going to the right direction?” “Will I survive this program?”

“Are you there yet?”

Provide single point of entry portal for immersion program interface to access all resources, discussion, assignments, syllabi, and project workspace.

Reduce number of access points required for resources and ancillary materials by 90%.

Reduce the number of access points required for syllabi by 75%

Reduce the number of access points required for discussion topic responses by 50%

Reduce the number of access points required for reflections by 50%

Reduce the number of access points required for email by 67%

Reduce the number of access points required for assignment requirements by 75%

Reduce the number of access points required for uploading assignments by 75%

Provide a shared program calendar

PROTOTYPE USABILITY GOALSPROTOTYPE USABILITY GOALS

An Iterative ProcessA Community of Practice has at its foundation communication!

PROTOTYPE USABILITY TESTSPROTOTYPE USABILITY TESTS

“Basic elements of visual communication are form, content, arrangement, light, and color. The emotions that drive visual communication are seduction - conviction - inspirationseduction - conviction - inspiration.” ~val casey

Name Task 1 Task 2 Task 3 Total TimeOn Task# of clicks # of clicks # of clicks

Evaluator 1 2 4 3 3.0 mins.




Please find your assignment for EDIT 704 and read the requirements.

Find any additional resources for the 704 assignment completion. Please post your reply to the hot topic discussion thread.

HYPERTEXT PROTOTYPE MODELHYPERTEXT PROTOTYPE MODELSee if you don’t feel seduced - convinced – inspired that life really

could be a whole lot easier!

http://immersion.gmu.edu/portfolios/nwongtan/pcd/index.html

…match the tasksFlow of tasks & processes

…appropriate for the personThe diversity (preferences, interests, values, skills) of the person who must do the work

…contains just enough information(knowledge, data, content) to complete the work

Performance Zone

Documents

Community of Practice