Community Hospital of San BernardinoAllied Healthcare Workforce DevelopmentGrant Presentation

Presented By:

Kimiko Ford, VP Mission & Support Services

Carrie Schmidt, Manager Volunteer Services

February 4th, 2011

Community Hospital of San BernardinoOur Mission Delivering compassionate, high quality, affordable health services; Serving and advocating for our sisters and brothers who are poor

and disenfranchised; and Partnering with others in the community to improve the quality of

life.

1910-2011

Community Hospital of San BernardinoWho We Are 343 bed acute care facility

A member of Catholic Healthcare West

100 years of service to our community

Primary care focus Maternal child ED/MedSurg/ICCU Behavioral Health Services Sub Acute (Adult & Children) Home Health Community Education Outreach

Community Hospital of San Bernardino

Who We Are

1,300 admissions per year 45,000 Emergency Department visits 1,495 employees 250 medical staff 90 volunteers

Purpose of GrantAllied Health Bridge Program

To address:

The economic development, educational and cultural needs critical to the health of the Inland Empire population

The shortage of Allied Health Professionals

Provisions and incentives for continued professional development and cultural competence of Allied Health professionals within our community

Meeting the Needs of the Community

Educational programs are critical to meet the economic development needs of our community

Assess and understand the cultural and linguistic needs of the patient population we serve

Assess the ability of the current healthcare workforce to meet the needs of the patient population

Develop a pipeline of professionals by increasing awareness of Allied Health career opportunities with local student populations

Develop local educational programs to increase cultural and linguistic competency of current healthcare workers

Inland Empire CommunityService Area 652,000*

*Nielsen Claritas 2009

Community Hospital’s Service Area is Diverse

61%

20%

12%

4%3%

Hispanic

Caucasian

African American

Asian

Other

Employee Ethnicity

20%

0.45%

22%

27%

0.15%

31%

Comparison of Community Hospital’s Employee and Patient Ethnicity

In-Patient Ethnicity

18.81%

0.34%

1.55%

60.14%

0.29%

18.87%

African American

American Indian/Alaskan Native

Asian

Hispanic or Latino

Native Hawiian/Pacific Islander

White (not Hispanic or Latino)

Shortage of Allied Health Professionals

Allied Health Professionals comprise 60% of the American healthcare workforce according to the US Department of Labor

Aging baby boomers with increased cases of chronic health conditions straining healthcare workforce

Allied Health shortage predicted at 1.6 to 2.5 million in the U.S. by 2020

According to the California Hospital Association Allied Health Workforce survey of 2010, currently there are 133.4 Allied Health vacancies in the Inland Empire

2010 Inland Empire Allied Health vacancy rate is 4.6%; projected at 15.9% by 2015

Education & Career Advancement

The Inland Empire has multiple vocational, community college, and university level Allied Health programs

Despite available programs, the region lacks a sufficient number of culturally and linguistically competent healthcare professionals

Expand pipeline for Allied Health professionals through partnerships with local secondary schools and colleges

Increase awareness of Allied Health professions at the high school level

Offer tuition assistance for hospital staff enrolled in accredited Allied Health education programs

Develop and provide programs designed to increase cultural and linguistic awareness and competency within our community

Developing Solutions

Allied Health Bridge Program

Bridging the Gapfor our Community

Allied Health Bridge Program Steering Council

Council Members

Brian Amador, Pharmacist, CHSB Susan Bangasser, Dean of Science, San

Bernardino Valley College Dr. Kim Clark, Professor, Cal State

University San Bernardino/Inland Coalition Liaison

Kimiko Ford, VP Mission & Support Services, CHSB

Dr. Nellie Leon, LLUMC Deborah Hagar, Workforce Investment

Board/Coalition for Quality & Affordable Healthcare

Rosilyn Nolan, Sr. Director, Community Benefit/Education, CHSB

Carrie Schmidt, Manager, Volunteer Services, CHSB

Carol Taylor, Educator, Carter High School

Marion Moore, RN, Manager, Workforce Development, CHSB

Mark Billings, Educator/SBCSS R.O.P, Pacific High School

Jeanne Bolin, Human Resources, CHSB

Charting Our CourseIncreasing the Pipeline

Integral Components

Allied HealthCultural & Linguistic

Competency

Allied HealthProfessional

Opportunities

Educational Partnerships

Increasing the Pipeline Educational Partnerships CHSB has partnered with local high schools providing instruction

to hundreds of students on Allied Health Careers

Multiple student tours of Allied Health departments within the hospital

Regional conference hosting 400+ high school students through a partnership with Inland Coalition resulted in one on one interaction between students and CHSB Allied Health professionals

Allied Health professionals provided school site visits and presentations on Allied Health career options

Healthcare career exploration fair for 7 local high schools (275 students), local colleges and vocational schools, providing information on over 15 Allied Health Careers and education options

15 hours of instruction have been completed to more than 500 students

#1

Learning About Allied HealthHealthcare Careers Exploration Fair 9/24/2010

Learning About Allied HealthHealthcare Careers Exploration Fair Participants Local High School Participants

San Bernardino High School San Gorgonio High School San Andreas High School Sierra High School Carter High School Cajon High School

Local Vocational & College Participants

San Bernardino Adult School San Bernardino Valley College Riverside City College 4-D College Summit Career College

#1

Increasing the PipelineCultural and Linguistic Competency Spanish Language for Healthcare Professionals

Partnership with San Bernardino Valley College Program instructor: Lydia Barajas-Zepada, Dean of Modern

Language Dept. Pilot program consisting of 4, five hour classes began

7/19/2010 Participant survey indicated extremely positive comments on

course content, instructor, and value Official classes began 11/12/2010 Community Hospital pays employees for class time 89 staff have signed up and many are on waiting list Final course completes March 11, 2011

#2

Increasing the PipelineCultural and Linguistic Competency

#2

Increasing the PipelineCultural and Linguistic Competency Cont. Cyracom Language Line

Provides for an interpreter to enable ease of staff/patient communication

Phones being expanded to all patient rooms Includes a house wide training roll-out for clinical staff

Staff training occurs in orientation, annual update, and as required

Video developed to enhance staff training

#2

Increasing the PipelineIncreasing Awareness of Allied Health Professions

Career Advancement at CHSB Jobing.com Videos

Videos present information on 10 Allied Health career options

Internal package includes tuition reimbursement and Cyracom Language Line

Videos feature actual CHSB employees Give viewer a brief snapshot of what the career may be like Designed to pique interest and encourage further career

exploration Videos will be available for viewing on CHSB.org in the

careers page Video content will be packaged with brochure for delivery

to local high school career counselors

#3

Increasing the PipelineIncreasing Awareness of Allied Health Professions Jobing.com videos

Biomedical Technician Clinical Dietician/Dietary Technician Clinical Informatics Clinical Laboratory Scientist/Clinical Laboratory Technician Emergency Medical Technician Licensed Psychiatric Technician Occupational Therapist/COTA Office Coordinator Pharmacist/Pharmacy Technician Radiology Technologist

#3

Increasing the PipelineIncreasing Awareness of Allied Health Professions

#3

Tuition Reimbursement and Loan Forgiveness

Employees are eligible for $3,000 per calendar year tuition reimbursement

Jobing.com video developed on tuition reimbursement

CHW offers loan forgiveness programs for targeted “hard to fill” Allied Health professionals

Pharmacists Clinical Lab Scientists

Action was taken throughout the year to promote these programs

Allied Health Bridge Program Outcomes

Educational Partnerships Solidified Allied Health Bridge Program Steering Council Participated in and hosted numerous events resulting in 15

hours of Allied Health careers instruction to over 500 high school students

Cultural and Linguistic Competency In collaboration with San Bernardino Valley College, developed

and implemented education courses to increase cultural and linguistic capacity of healthcare professionals

89 employees have enrolled in the Spanish Language class Developed video designed to educate hospital staff on use

of Cyracom Language line Current discussion with San Bernardino Valley College to

add class to their curriculum

Allied Health Bridge Program Outcomes

Increasing Awareness of Allied Health Professions

Tuition reimbursement campaign designed to increase awareness of existing program

Increase from 10 to 43 percent for Allied Health employees seeking assistance

Developed Jobing.com video

Developed a series of Allied Health career videos designed for: Promoting Allied Health careers and career advancement

for hospital staff Fostered an environment focused on valuing our staff

(Retention) Promoting Allied Health careers to students within our

community Videos available via web and provided to local educators at

high school level

Next Steps: Sustainability

Educational Partnerships Continue quarterly meetings with the Allied Health Bridge

Program Steering Council Continue partnership with Inland Coalition Continue to hold Annual Allied Health Careers Exploration Day

(Planned for September, 2011) Continue to actively support community events and programs

hosted by community educational partners Continue school tours and events which expose high school

students to Allied Health careers at CHSB Tours currently scheduled for Feb. 24th and March 4th

will provide 8 hours of instruction ROP Career Information Day March 4th

will provide 4 hours of instruction

Next Steps: Sustainability Cont.

Cultural & Linguistic Competency

Complete full cycle of Spanish Language for Healthcare Professionals

Valley College of San Bernardino is considering adopting as part of their curriculum the Spanish Language for Healthcare Professional course

Continue ongoing training with hospital staff in the use and importance of Cyracom language line

Include language line video in new employee orientation Include video as part of annual update training

Next Steps: Sustainability Cont.

Increasing Awareness of Allied Health Professions

Roll out Allied Health Career Videos on www.CHSB.org to attract and encourage internal and external career seekers toward Allied Health professions

Roll out Allied Health Career Videos house wide; making them available for viewing in the Learning and Resource Center and kiosks within the facility

Continue to promote utilization of tuition reimbursement program

Provide Allied Health job video packages to career counselors and educational partners for use with high school and vocational school students

Develop a 5 year Allied Health workforce development plan in partnership with our community

Identify achievable outcomes - our measures of success

Community Hospital of San Bernardino thanksThe California Hospital Association and the California Endowment

for the opportunity to make a difference in the health of our community