Community Benefits Report 2015

2015 Community ReportA PUBLICATION PROVIDED BY FORT WALTON BEACH MEDICAL CENTER AND TWIN CITIES HOSPITAL

“The medical family at Twin Cities Hospital embraced me and my family as they battled to save my life. The physicians and medical professionals pulled out all the stops in their effort to save my life…and save my life they did. I will always count my blessings that I chose to have my surgery close to home at Twin Cities Hospital.”

- Dr. and Mrs. Ty Handy Niceville, Florida

Lifesaving Care When We Needed It Most.

2015 Community Report

On January 8, 2014, I went to Twin Cities Hospital for outpatient knee surgery. For unknown reasons, my body responded poorly during post-operative recovery and my heart stopped at least five times—once requiring CPR to be performed. The cardiologists determined my issue was electrical, so they took me back to surgery and installed a pacemaker. During the recovery from that surgery, both my lungs collapsed; I was placed on a ventilator and put into a medical coma. I spent the next five days in the ICU at Twin Cities Hospital.

Family members came to see me from Illinois, Kentucky, and Alabama; my prognosis was not good. The Medical Family at Twin Cities Hospital embraced me and my family as they battled to save my life. They provided love, hope, and encouragement to my children and my wife; they met our every need. I turned the corner six days after my initial surgery and began to improve rapidly. The care at Twin Cities Hospital was professional, loving, and highly competent.

I was released from the hospital January 17, 2014. I will always count my blessings that I chose to have my surgery close to home at Twin Cities Hospital. The physicians and medical professionals pulled out all the stops in their effort to save my life…and save my life they did. Today, I’m 100% recovered from this experience and back to my normal routine that includes walking, weight lifting, and other healthy activities. Thank you Twin Cities Hospital!

A Message from Our Chief Executive Officers

David Whalen, FACHETwin Cities Hospital

Chief Executive Officer

Mitch Mongell, FACHEFort Walton Beach Medical Center


As part of Hospital Corporation of America’s North Florida Division, Fort Walton Beach Medical Center and Twin Cities Hospital are pleased to share our 2015 Community Report with you. We are committed to providing compassionate, high quality healthcare to the communities in which we work, live, and play.

Our first commitment is quality care for our patients— a commitment that earned both our hospitals special recognition as Top Quality Performers from The Joint Commission in 2014.

Along with our commitment to quality is our commitment to compassion; not only for our patients and staff, but also for our communities. As one of the area’s largest private employers, with over 1,500 employees, we are proud of our employees’ investment of their time, talents, and finances to non-profit agencies, including: United Way, American Cancer Society, American Heart Association, Okaloosa County School System, Chambers of Commerce, and more.

Although reimbursement for services rendered is critical to the operations and stability of our hospitals, we recognize not all individuals have the ability to pay

for medical services. In keeping with our commitment to serve the community and in respect to healthcare, we continue to provide free and reduced care to the indigent and to persons covered by governmental programs at below-cost, such as Medicaid and subsidized health services. Last year, this amounted to $17,767,341 in charity and uncompensated care.

We thank our Boards of Trustees, Medical Staffs, Employees, and Volunteers for their dedication in providing the best care, service, and support to our patients, visitors, and their families. We also thank everyone in our communities; we recognize our success is directly related to your continued confidence and trust in Fort Walton Beach Medical Center and Twin Cities Hospital.

Niceville

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Our Commitment to Our Community

Fort Walton Beach Medical Center

Twin Cities Hospital

* Includes Admissions, ED Visits, OP Visits, OP Surgery, and OP OBS Visits

Number of Licensed Beds 257

Total Annual Admissions 12,144

Total Annual Emergency Visits 65,621

Total Patients Treated* 119,329

Total Physicians 317

Total Employees 1,245

Total Payroll $68,404,093

Taxes Paid $18,758,306

Fort Walton Beach Medical Center Services Twin Cities Hospital Services

• 24-hour Consult-A-Nurse Physician Referral Line

• 24-hour Emergency Services

• 24-hour Pediatric ER• Accredited Chest

Pain Center• Adult Critical Care• Advanced Primary

Stroke Center• Breast Imaging

Center• Cancer Care Center• Comprehensive

Cardiovascular Program: Open Heart Surgery, Valve Replacement, Cardiac Catheterization, Cardiac Rehab

• Destin Emergency Care Center

• Diagnostic Imaging• Express ER• Health2You Program• Inpatient and

Outpatient Rehabilitation

• Laboratory Services• Level II Neonatal

Intensive Care Unit• Obstetrics and

Women’s Health• Psychiatric Treatment

Center• Robotic Surgical

Services• Surgical Care Unit• Vein Center• Wound Care and

Hyperbaric Oxygen Therapy Center

• 24-hour Consult-A-Nurse Physician Referral Line

• 24-hour Emergency Services

• Adult Critical Care• CertifiedDiabetes

Education Program• CertifiedOrthopedic

Joint Replacement Program

• CertifiedSpineSurgery Program

• Diagnostic Imaging• Health2You Program • Inpatient Acute

Care Services • Laboratory Services• Nutritional Counseling• Pharmacy Services• Physical

Rehabilitation Center• Surgical Services • Wellness Center• Women’s Health and

Imaging Center


Total Annual Admissions 1,974

Total Annual Emergency Visits 15,633

Total Patients Treated* 38,515


Total Employees 279

Total Payroll $16,857,635

Taxes Paid $3,764,460



Leadership

DDavid Whalen, FACHE


United Way Day of Caring

Mark DayChief Financial Officer

Shaun Lampron, RN, MSN

Chief Nursing Officer

Mitch Mongell, FACHEChief Executive Officer

Jeremy GrayChief Operating Officer

Holly McGucken, RNChief Nursing Officer

Steve MooreChief Financial Officer

Tama Van Decar, MDChief Medical Officer

2015 Community Report2

Cost of Charity & Uncompensated

Care13%

Total Salaries & Benefits63%

Physician Specialty Coverage

Local Vendor Support12%

Capital Investment

5%

7%

Total Payroll (Salaries, Benefits, Contract Labor) $85,261,728

Cost of Charity & Uncompensated Care $17,767,341

Taxes Paid:Federal Income Tax $12,700,263

State Income Tax $1,825,661

Indigent Care Tax $3,153,153

Property Tax $571,903

Sales Tax $1,118,633

Other Local Tax $3,153,153

Total Taxes $22,522,766

Capital Investment $7,200,000

Local Vendor Support $16,141,725Minority & Women Owned Business Support $1,711,815

Physician Specialty Coverage $9,557,407

TOTAL Economic Impact $158,450,967

Economic ImpactCommunity Impact

Patients Treated 157,844

2014 Annual Admissions 14,118

2014 Annual Emergency Visits 81,254

Total Medicaid Patients Treated 31,199Medicaid Market Share 47.75%

Indigent Patients Treated 18,769Indigent Patients Market Share 69.37%

Statistics

Total Employees 1,524


Total Volunteers 196

Volunteer Hours 36,897

Our Hospital Family

Our Facilities & ServicesHospitals 2

Inpatient Rehabilitation Facilities 1

Psychiatric Care Facilities 1


Our Commitment to Our Community 3

Giving Back to Our Community

• Alzheimer’s Family Services

• American Cancer Society

• American Heart Association

• Association of Perioperative Registered Nurses of the Emerald Coast

• Covenant Hospice

• Crestview Area Chamber of Commerce

• Crossroads Medical Center

• Destin Area Chamber of Commerce

• Emerald Coast Children’s Advocacy Center

• Fort Walton Beach Lion’s Club

• Greater Fort Walton Beach Chamber of Commerce

• Healthy Start Coalition of Okaloosa & Walton Counties

• Horizons of Okaloosa County

• Junior Lifeguard Association

• March of Dimes

• Navarre Chamber of Commerce

• Niceville Valparaiso Chamber of Commerce

• Northwest Florida State College

• Okaloosa County All Sports Association

• Okaloosa County Health Department

• Okaloosa County School System

• OneBlood

• Rotary Clubs of Fort Walton Beach & Niceville

• Sharing & Caring of Fort Walton Beach & Niceville

• Sickle Cell Disease Association of Okaloosa and Walton Counties

• United Way of Okaloosa & Walton Counties

• White-Wilson Medical Center

In 2014, Fort Walton Beach Medical Center and Twin Cities Hospital proudly supported:


Volunteering

Our staff and physicians believe in going beyond one’s personal duties to help others in need. From providing free medical care within our communities and in areas outside our country where medical needs are non-existent or underserved, to serving on local United Way Agencies or other non-profit organizations that benefit humanity and our communities, we are committed to making a difference in the lives of others, both inside and outside our HCA facilities.

A Healthier CommunityImproving the healthcare of our community is part of our hospital’s missions. Our hospitals actively participated in area health fairs, often providing blood pressure checks and glucose checks free of charge to thousands of individuals. We also partnered with the area Sickle Cell Foundation to assist in screening individuals who are genetically predisposed to carry the disease, as well as speaking at their seminars and classes to educate students and patients. Our speakers bureaus educated community groups on a variety of health topics, including heart disease, cancer, stroke, diabetes, and drug safety to name a few. In addition, Fort Walton Beach Medical Center hosted its annual Cancer Survivor Day. Fort Walton Beach Medical Center and Twin Cities Hospital partnered with Northwest Florida State College to host the 3rd Annual Women On Wellness Symposium—a one day event dedicated to enriching the health and wellness of women in our communities. Additionally, both hospitals hosted Okaloosa County’s inaugural Wear Pink Day on October 1, 2014. In honor of breast cancer awareness month, individuals were encouraged to wear pink and attend a kickoff ceremony to support the cause. Our hospitals also played active roles in the United Way Days of Caring, American Heart Association Heart Walk, March of Dimes March for Babies, and American Cancer Society’s Relay For Life.

Community Support

Our facilities and staff members provided both financial and volunteer support to multiple organizations including colleges, schools, and non-profit and charitable groups along the Emerald Coast.

Our partnership with area nursing programs continued to play a role in the education and development of the next generation of healthcare professionals. In 2014, hundreds of nursing, pharmacy, radiology, dietary, and paramedic students trained at Fort Walton Beach Medical Center and Twin Cities Hospital under the guidance of our nurses and staff preceptors.

We also provide meeting space to many area support groups. In 2014, individuals throughout the area improved the quality of their lives through the following support groups: Bosom Buddies, Emergency Management Services, Folks with Strokes, Look Good Feel Better, Prostate Cancer, Ostomy, Resolve Through Sharing, Smoking Cessation, Trauma Intervention Program, Twin Cities Ministerial Association, and more.

Heart Attack

Heart Failure

®

A Joint Commission

Fort Walton Beach Medical Center:

Top Performer onKey QualityMeasures®

2010-2013

Pneumonia

Surgical Care®

A Joint CommissionTwin Cities Hospital:

Top Performer onKey QualityMeasures®

2010-2013

Pneumonia

Surgical Care


Twin Cities Hospital earned The Joint Commission’s Gold Seal of Approval® for its Spinal Surgery Program by demonstrating compliance with The Joint Commission’s national standards for health care quality and safety in disease-specific care. The certification award recognizes Twin Cities Hospital’s dedication to continuous compliance with The Joint Commission’s state-of-the-art standards for fusions, laminectomies, and kyphoplasties. Twin Cities Hospital was also designated as a Fit-Friendly Workplace by the American Heart Association. This designation identifies employers who champion the health of their employees by creating physical activity programs within the workplace that are convenient, easy, free, and help improve the health of employees.

Other awards for Fort Walton Beach Medical Center included the Gold Award from the American Heart and American Stroke Associations.

Awards and Recognition

Fort Walton Beach Medical Center and Twin Cities Hospital are accredited by The Joint Commission, a national surveyor of healthcare organizations. The Joint Commission accredited hospitals have demonstrated they meet the highest standards in their industry by passing an in-depth, on-site facility survey. Fort Walton Beach Medical Center and Twin Cities Hospital have earned The Joint Commission’s Gold Seal of Approval™, a visible symbol of our commitment to providing the highest level of care.

The Joint Commission named Fort Walton Beach Medical Center and Twin Cities Hospital as Top Performers on Key Quality Measures for the fourth consecutive year. Fort Walton Beach Medical Center received recognition for heart attack, heart failure, pneumonia, and surgical care, and Twin Cities Hospital received recognition for pneumonia and surgical care. Teamwork between all disciplines involved is demonstrated in this recognition as a Top Performer in Core Measures to ensure our patients received the highest quality care, treatment, and services they deserve and expect.

“Our community is fortunate to have highly acclaimed healthcare facilities such as Fort Walton Beach Medical Center and Twin Cities Hospital providing healthcare expertise to our residents. Their proven track record of exceeding patient expectations has been recognized by The Joint Commission as Top Performers on Key Quality Measures for four consecutive years.”

–Tricia Brunson, CEO | Niceville Valparaiso Chamber of Commerce Ted Corcoran, President & CEO | Greater Fort Walton Beach Area Chamber of Commerce Shane Moody, President & CEO | Destin Area Chamber of Commerce (not pictured)

Quality and Patient Safety


The LifeNet System can help alert care team

members about an inbound EMS patient and

provide them the patient’s 12-lead ECG and vital

signs. EMS is able to wirelessly transmit the ECG

from the field to Emergency Department personnel

prior to the patient’s arrival. This enables the

team to confirm a heart attack (STEMI) and then

activate the STEMI team. This solution improves

patient safety by reducing the time from when the

STEMI is identified to when percutaneous coronary

intervention occurs.

Care Assure Care Assure is HCA’s commitment to ensuring appropriate follow-up care for patients after discharge from its hospitals by identifying patients with cardiovascular disease and ensures appropriate follow-up. The Care Assure program uses evidence-based clinical criteria to identify patients with cardiovascular disease. A web-based IT tool identifies patients that meet evidence-based clinical criteria and the Nurse Navigators reach out to patients to assist them with their transition back into the outpatient setting through coaching, scheduling appointments, and ensuring attendance to follow-up visits. The Care Assure teams track patient progress to ensure they receive appropriate care in the outpatient setting. Care Assure enhances healthcare quality and value through improved care coordination and delivery, continuity of care, compliance with evidence-based recommendations, and by establishing a longitudinal patient care relationship.

LifeNet


Despite our achievements, HCA North Florida recognizes the importance

of patient safety and continues to make it paramount. Our initiatives

ensure the safety and quality of care given to our patients each day.

Specialized Care


across from the Destin Airport. The DECC assesses and treats all ages, from neonatal to geriatric patients. With an emphasis on timely assessment and treatment, the DECC staff are skilled in the specific age-related needs of these diverse populations in this clinical setting. The DECC is equipped to handle medical, pediatric and/or psychiatric emergent health care needs. Patients requiring an advanced level of care will be stabilized and transported to the facility of their choice which has the required services available.

Pediatric Emergency Room Fort Walton Beach Medical Center opened its Pediatric Emergency Room in April 2010. It is the only one of its kind in the tri-county area including Okaloosa, Walton and Santa Rosa Counties. The Pediatric ER is a separate emergency room open 24/7, dedicated solely to treating the emergency healthcare needs of infants, children, and adolescents from birth to 15 years of age.

The Pediatric ER recognizes that children’s medical emergencies require a special level of care. Our child-friendly clinicians are trained to help children and their guardians cope with medical emergencies.

Emergency Excellence

Highly skilled emergency physicians and nurses, combined with best practices and the latest technology, benefitted nearly 81,254 residents and visitors last year. Our protocol- driven care that begins in the field, through direct communi- cations with local EMS teams, meets stringent standards ensuring emergent medical needs are provided timely.

Our strong focus on enhancing care and improving ER processes has also dramatically reduced average ER wait times to below the national average. In fact, we take so much pride in our reduced average ER wait times, our current Average ER Wait Times are posted on electronic billboards

throughout our communities, available on our websites at FWBMC.com and TCHospital.com, by texting ‘ER’ to 23000, and through iTriage®

smartphone technology for iPhone and Android. Both Fort Walton Beach Medical Center and Twin Cities Hospital offer these innovative technologies to assist residents and visitors of our communities when in need of emergency care.

Destin Emergency Care Center Destin Emergency Care Center (DECC) is located at

996 Airport Road, less than one mile north of Highway 98,

Our Commitment: Specialized Care 9

For patients recovering from cardiovascular surgery and interventional cardiology procedures, Fort Walton Beach Medical Center offers a cardiac rehabilitation program which assists the cardiac patient in achieving and maintaining a state of optimal health and daily living activities through education, regular exercise, dietary counseling, and lifestyle changes.

1032 Mar Walt Drive, Suite 230 Fort Walton Beach • (850) 862-3194 Cardiovascular and Thoracic Surgery

341 Racetrack Road NW, Suite B Fort Walton Beach • (850) 862-2663 Orthopedics

996 Airport Road Destin • (850) 863-7651 Inpatient Rehabilitation

Heart Care The Heart Center at Fort Walton Beach Medical Center is the Tri-County’s only comprehensive cardiovascular program. The Heart Center at Fort Walton Beach Medical Center provides the latest and most advanced treatments in cardiac care, including cardiac catheterization with coronary angioplasty and stents. These advanced cardiac treatments ensure that life-saving technology and treatments are available right here in our community.

The American College of Cardiology and the Centers for Medicare and Medicaid Services have established guidelines for how soon a hospital must treat a patient having a heart attack once they arrive at the hospital. This is often referred to as the “door to balloon” time. Fort Walton Beach Medical Center’s Emergency Department and Catheterization Lab Team work closely together in meeting this standard of care. During 2014, the Medical Center’s heart attack response team’s average “door to balloon” time was well below the national recommended standard of 90 minutes. The average time at Fort Walton Beach Medical Center was 53 minutes, with as low as 38 minutes. The team’s motto is “our hustle saves your heart muscle.”

996 Airport Road Destin • (850) 837-9194 Emergency Care

1032 Mar Walt Drive, Suite 250 Fort Walton Beach • (850) 863-3463 Neurosurgery

4400 Highway 20 East, Suite 201 Niceville • (850) 897-3678 Family Practice; Walk-ins Welcome

The following facilities and practices are affiliates of Fort Walton Beach Medical Center or Twin Cities Hospital:

HCA Physician Services and Affiliate Facilities


Comprehensive Oncology Program

Fort Walton Beach Medical Center is an associate of the UAB Health System Cancer Community Network. We’re leading the local fight against cancer and are able to provide enhanced access to care prevention, early detection, education, and screenings. The UAB Health System Cancer Community Network, developed by UAB Medicine and the UAB Comprehensive Cancer Center, is a network of hospitals across Alabama, Florida, and Georgia that provides access to the latest discoveries in cancer research and delivers an unmatched level of expert cancer treatment.

Oncology Patient Navigators

The Oncology Patient Navigators at Fort Walton Beach Medical Center are with patients through every step of their diagnosis and treatment. They help patients and their families ‘navigate’ through the medical environment, knocking down some of the barriers caused by medical jargon and the complex nature of health care delivery. Our Patient Navigators will meet with you and your caregivers to offer education, referrals, and support services. Their outreach extends beyond the hospital and is a resource for individuals who may have received a diagnosis, but do not yet require hospital services. Our Oncology Patient Navigators also help confirm physician’s appointments and even go with them to appointments as a ‘co-pilot.’ They serve as personal guides and facilitators in dealing with the emotional and financial challenges associated with cancer.

ASSOCIATE OF HEALTH SYSTEM CANCER COMMUNITY NETWORK

Diagnostic Imaging

The Diagnostic Imaging Service Departments

at both Fort Walton Beach Medical Center and

Twin Cities Hospital are honored to be leaders

in non-invasive medical imaging. Our teams of

Radiologists and medical professionals utilize

the latest tools in identifying various medical

conditions through the use of the latest in

radiologic technology. Among a variety of other

services, Fort Walton Beach Medical Center and

Twin Cities Hospital both offer MRI units that

provide advanced imaging quality, as well as

quiet technology and increased patient comfort.


Twin Cities Hospital underwent a rigorous on-site review in September 2014. A Joint Commission expert evaluated Twin Cities Hospital for compliance with standards of care specific to the needs of patients and families, including infection prevention and control, leadership, and medication management.

Robotic Surgery Fort Walton Beach Medical Center provides the community with a $2.2 million da Vinci Si robotic surgical system. The da Vinci® Surgical System provides surgeons with an alternative to both traditional open surgery and conventional laparoscopy, putting a surgeon’s hands at the controls of a state-of-the-art robotic platform. The da Vinci System features a magnified 3D high-definition vision system and special wristed instruments that bend and rotate far greater than the human wrist. Together, the da Vinci System and Single-Site instruments allow physicians to perform gallbladder surgery through a single incision in the naval. The da Vinci lobectomy surgery is also a minimally invasive procedure, with only a few small incisions between the patient’s ribs, which offers precise removal of potentially cancerous tissue. For the patient, benefits may include significantly less pain, less blood loss, less scarring, shorter recovery time, a faster return to normal daily activities, as well as better clinical outcomes.

Orthopedic & Spine Surgery Programs

Fort Walton Beach Medical Center and Twin Cities Hospital’s Certified Orthopedic Joint Replacement Programs have earned The Joint Commission’s Gold Seal of Approval™, with Twin Cities Hospital being the first facility in the area to receive this designation. The disease-specific accredited program is designed with the patient in mind and consists of a preoperative educational class. The class allows the patient to prepare for and be knowledgeable of the care they will receive during their hospital stay. A multidisciplinary team of physicians, nurses, physical therapists, and case managers work together to ensure quality care throughout the patient’s stay. In addition to general orthopedic surgery, our orthopedic surgeons offer advanced procedures including minimally invasive knee and hip resurfacing to relieve pain and help patients return to normal activities. Additionally, we offer comprehensive inpatient and outpatient rehabilitation services for recovering orthopedic surgical patients. Twin Cities Hospital has earned The Joint Commission’s Gold Seal of Approval® for its Spinal Surgery Program by demonstrating compliance with The Joint Commission’s national standards for health care quality and safety in disease-specific care. The certification award recognizes Twin Cities Hospital’s dedication to continuous compliance with The Joint Commission’s state-of-the-art standards for fusions, laminectomies and kyphoplasties.

da Vinci Si Robotic Surgical System

Women on Wellness

In 2014, Fort Walton Beach Medical Center and Twin Cities Hospital hosted the 3rd Annual Women On Wellness Symposium; an educational conference to help women achieve balance and success in life, work, and health. Participants enjoyed keynote speakers, presentations by local physicians and business professionals, and a hands-on training in self-defense. Our facilities look forward to hosting this beneficial community event for many years to come!

Standing Up to Breast Cancer The Okaloosa County Commission declared October 1, 2014 as “Wear Pink Day” in Okaloosa County. Fort Walton Beach Medical Center and Twin Cities Hospital partnered together to host a proclamation and kick-off ceremony for Breast Cancer Awareness. Throughout the month of October, our facilities accepted donations for hundreds of pink flamingos, with all proceeds benefitting the American Cancer Society. Additionally, we hosted Standing Up to Breast Cancer—a community event promoting awareness, prevention, and survivorship.

Women’s Services

Fort Walton Beach Medical Center and Twin Cities Hospital are committed to helping women with their healthcare needs through every phase of life. Our care goes above and beyond, thanks to our experts in over 20 sub-specialties. From babies to breast health, our facilities have a wide array of services.

Also at Fort Walton Beach Medical Center, a Neonatal Intensive Care Unit (Level II) is available for premature infants or those needing additional care. When a premature childbirth is anticipated or a mother is considered high-risk, our neonatologists and peri-neonatologists are available to consult with parents and address their questions and concerns.

For the later stages in life, both Fort Walton Beach Medical Center and Twin Cities Hospital offer women access to physicians knowledgeable about bone, breast, and heart health, as well as cancer, diabetes, menopause, osteoporosis, and overall wellness. Our Women’s Centers offer a unique experience, and are dedicated to treating women in a warm and relaxing atmosphere. Their commitment to women’s services ensures that patients experience the most advanced imaging technology and receive the highest quality care in the tri-county area.

Caring For Our Community




2014 Board of Trustees

MichaelHennessey, MD

Ming Chang, MDGene Barker Chairman of the Board

Bernard Johnson

Dr. Gianna Zeh,Col, USAF


James Derby, MDChairman of the Board

Stephen Enguidanos, MD

Wyndal Blankenship, MD

Chief of Staff

Kit Kuss, MDCharlotte Kuss, MSN, RN, CNE

Don Collins

William G. Kilpatrick Jr.

Jeff McInnis Philippe Miceli Christopher Reid, MD

President of Medical Staff

Warren Amos, MD

Consult-A-Nurse

Consult-A-Nurse is a free community service Fort Walton

Beach Medical Center and Twin Cities Hospital provide to help

you find the physician who fits your specific needs. Registered

nurses are at your service 24 hours a day, seven days a week.

They provide consultations and prompt answers to your health

related questions.

Our Consult-A-Nurse services are available by dialing (855) 614-7274.

Text “ER” to 23000 for Average ER Wait Times**Wait defined as arrival time until seen by a qualified medical professional. Standard text message and data rates may apply.

Our Network of Care

iTriage provides access to medical information on over 300 symptoms, profiles of local doctors and more from your computer or web-enabled smart phone. You may download iTriage free from the iTunes® App store, Google Play,® or visit www.iTriageHealth.com. A Community Service of Fort Walton Beach Medical Center and Twin Cities Hospital.

The Rehabilitation Institute ofNorthwest Florida996 Airport Road • Destin(850) 863-7651 • Inpatient Rehabilitation

Florida Institute of Neuroscience1032 Mar Walt Drive, Suite 250 • Fort Walton Beach(850) 863-3463 • Neurosurgery

1000 Mar Walt Drive • Fort Walton Beach(850) 862-1111 • FWBMC.comA full-service hospital offering 24/7 adult and pediatric ERs and a 9AM to 9PM Express ER, nationally accredited Primary Stroke Center and Chest Pain Center, and an associate of the UAB Health System Cancer Community Network.

2190 Highway 85 North • Niceville(850) 678-4131 • TCHospital.comAn acute care hospital offering the area’s first Certified Spine Surgery Program and first Certified Orthopedic Joint Replacement Program, all private rooms, and 24/7 emergency services.

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Niceville Family Practice4400 Highway 20 East, Suite 201 • Niceville(850) 897-3678 • Family PracticeOnline scheduling and same day appointments NicevilleFamilyPractice.comMon–Thur 8AM to 6PM; Fri 8AM to 12PM

Destin Emergency Care Center996 Airport Road • Destin(850) 837-9194 • 24/7 Emergency Care

Northwest Florida Heart Institute1032 Mar Walt Drive, Suite 230 • Fort Walton Beach(850) 862-3194 • Cardiovascular Surgery

Northwest Florida Orthopedics341 Racetrack Road NW, Suite B • Fort Walton Beach(850) 862-BONE (2663) • Accepting new patients

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Documents

Community Benefits Report 2015