Community and Client Services - Mackay Council...Tommy Emmanuel and a sell-out “ABBA” show. The MECC, as a tourism asset, contributed approximately 500 room nights in visitation

Community and Client Services Monthly Review 1-30 April 2019

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Community and Client Services Monthly Review

April 2019


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Contents

1. Highlights of the Month ................................................................................................................... 3

2. Workplace Health & Safety .......................................................................................................... 5

Summary ............................................................................................................................................................. 5

Incidents and Injuries .......................................................................................................................................... 5

Lost Time Injuries & Days Lost ............................................................................................................................ 6

3. Council in Community ...................................................................................................................... 8

4. Financial Performance - April 2019 .................................................................................... 9

5. Community Lifestyle ....................................................................................................................... 11

5.1 Community Programs ...................................................................................................................... 11

5.2 Libraries .............................................................................................................................................. 18

5.3 Artspace Mackay .............................................................................................................................. 22

6. Mackay Entertainment & Convention Centre and Events ....................................... 25

7. Corporate Communications and Marketing ..................................................................... 29

8. Emergency Management .............................................................................................................. 37

9. Health & Regulatory Services .................................................................................................. 41


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1. Highlights of the Month

PROGRAM

PROJECT DETAIL

COMMUNITY LIFESTYLE Queensland Youth Week Activities

Celebrations occurred across the region from Friday, 5 April to Thursday, 18 April. Events included the Unlimited Choices, Youth Week Sarina event, the Skate Titans, Rumble on the Reef qualifier at the Sugar Bowl, and the Valley Makes a Splash event in Mirani.

Sister Cities Mackay: Children’s Day Activities

144 people attended the free Children’s Day Activities at Artspace Mackay on Saturday 27 April, facilitated by Sister Cities Mackay.

MECC & EVENTS Cultural Tourism Asset Musical touring shows featured in April, with Ian Moss, Charley Pride, Tommy Emmanuel and a sell-out “ABBA” show. The MECC, as a tourism asset, contributed approximately 500 room nights in visitation to the region during April.

Kid’s Day @ the MECC The inaugural Kid’s Day @ the MECC attracted 855 participants and was a refreshing addition to the DBCT Young People’s Theatre Season this year.

CORPORATE COMMUNICATIONS & MARKETING

Try the 5 Campaign The Get-active campaign was launched, with five themed weeks of activities designed to encourage Mackay residents to get moving and try a new activity.

Domestic and Family Violence Prevention month

The Mackay Draws the Line and Says No to Domestic and Family Violence campaign was launched. This includes free stickers for residents and businesses.

Anzac Day Successful Anzac Day services were held throughout the region. MRC supports the organisation of this event.

EMERGENCY MANAGEMENT Grant Submission A grant has been submitted for Flood Monitoring cameras to enable visibility of some of our most flood prone roads/crossings.


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HEALTH & REGULATORY SERVICES

Biosecurity education Pest Management Officers attended the Fish Day at the Goose Ponds and Mount Ossa Field Day to increase awareness regarding regional biosecurity risks and available control methods.

Food safety training sessions

Training was conducted with non-profit organisations and businesses operating temporary food preparation areas for upcoming events and festivals.

Illegal dumping The illegal dumping awareness campaign operated throughout April using different media platforms to highlight the impact it has on the region and encouraged the community to dispose of waste appropriately. Numbers of illegal dumping requests dropped throughout the month.

Bridget Mather Director Community & Client Services.


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2. Workplace Health & Safety Summary Thirteen incidents were reported in April, involving MRC employees and members of the public.

Incidents and Injuries

Two injuries to MRC employees were reported in April:

• A worker jammed their finger between a door and the wall when closing a door. • A worker was pushing a trolley up a ramp when the trolley wheel locked, causing a finger to be

pinched between the trolley and a wall.

Two near miss incidents were reported in April:

• Police were called to remove two members of the public who were sleeping at the library. • Library staff performed a lockdown of the library at the request of the Police, who were searching for

a man with a weapon.

One asset damage incident was reported in April:

• While moving a forklift through a doorway, the forklift struck the top of the door.


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Eight incidents involving a member of the public or volunteer were reported in April:

• A library member lost control of their pram on the ramp when exiting the library. • A volunteer slipped on a concrete path that was wet after rain, landing and grazing their elbow. • A library member leaving the library fell on the escalator when their shoe was caught on the edge. • A child placed their hands against the library glass entry doors, which automatically opened and

pinched the child's hand. • A child fell and hit their head while in library. • A library customer refused to move their trolley from the library when asked to. The Police were

called to assist. • A MECC patron tripped over another patron’s feet in the dark, falling onto their hands. • A child entering the MECC foyer suffered a foot injury when their father opened glass door onto the

child's foot.

Each incident is investigated, and appropriate corrective measures implemented to reduce future risks.

Lost Time Injuries & Days Lost


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Department 2014-15 2015-16 2016-17 2017-18 2018-19

LTI Days Lost LTI

Days Lost LTI

Days Lost LTI

Days Lost LTI

Days Lost

Corporate Communications

Community Lifestyle 2 4

MECC & Events 1 11 2 4 1 18

Emergency Management

Health & Regulatory Services 1 2 1 1

Community & Client Services 1 11 2 4 3 6 1* 1 1 18

For the 2018-19 year, one lost time injury has been recorded:

* While unpacking a stack of chairs, a worker received a knee injury when the stack fell forward and hit their knee. 18 days were lost as the worker recovered.

Glossary Incident Any unplanned event resulting in or having a potential for injury or ill

health. Lost Time Injury (LTI) Incidents that resulted in a fatality, permanent disability or time lost from

work of one day / part of a day or more Total Recordable Injuries (TRI) Incidents that result in a Lost Time Injury (LTI), Suitable Duties Injury (SDI)

and Medical Treatment Injury (MTI)


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3. Council in Community Council in Community Day in April took place in and around Mackay City.

The day included visits to:

• Greater Whitsunday Farmers' Markets • Shellgrit Creek Drainage Upgrade • Mackay Museum • Mackay Community Gardens • CBD - Footpath Inspection and visits to local businesses

Briefings were held with Mackay Netball / Whitsunday Branch of Netball and the Coral Sea Clinical Research Institute at the Mater Hospital.

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5. Community Lifestyle

5.1 Community Programs Number of Community Enquiries – 386 Number of Emergency Relief Assistance Packages provided – 8 Number of clients using the Centrelink Support Hub - 84 Sarina Neighbourhood Centre meeting rooms utilisation – 17 room bookings to support members of the Sarina community. Occasions of JP Services provided to community – 26 Number of external bookings in Jubilee Community Centre for the month – 71 Total Jubilee Community Centre usage (internal/external) – 218 Community Development

Activity Comments

Progress Association Development Workshop

The first of 2 annual Progress Association development workshops was hosted by Community Programs on Saturday, 30 March. Social Media was the topic of the day with Jade McAuley from Rebel Nation offering a workshop on how to get the most out of social media.

Following the workshop, an opportunity to connect directly with Councillors was on offer with Cr Bonaventura and Cr Walker attending to network with the participants. 16 participants from 8 Progress Associations from across the region were in attendance. The workshop received very positive feedback from participants.

For those that couldn’t attend on the day, the workshop and Councillor catch-up were live-streamed to the Community Programs Team Facebook page the videos reached a combined 355 people and received a combined 88 engagements and 188 views.

‘My Community Update’ email

A new look ‘My Community Update’ email has been developed by Community Programs. This update is a standard template update to be sent out to our networks twice a month. The update provides a mix of information from grants on offer, community event information, new programs and direct links to the Mackay Community Directory and Diary.

The update is developed with input from internal and external stakeholders and this dispersed by officers out to our vast networks. If people wish to subscribe to the email update they can contact, Cara Gjuzi at [email protected].

mailto:[email protected]

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Community Meetings / Events / Interagency Meetings. 214 meetings and events were held, highlights included:

Community Resilience Art Project

The Eton community resilience art project, in collaboration with Emergency Management, has now been finalised with the launch of their ‘Recipes for Resilience’ community cookbook.

The book was launched on Tuesday, 9 April with 200 copies being printed. One week following the launch, 180 copies of the book had been sold.

Sarina Youth Centre School Holiday Activities

Sarina Youth Centre hosted its school holiday program for young people over the Easter holidays. On offer was a range of activities including game days, Easter craft and cooking and pool competitions. Hot Cross bun baking proved very popular with not too many buns making it out the door and past the mouths. A total of 67 young people engaged in the activities on offer over the 8 days.

Seniors Expo Seniors Expo will be happening on Tuesday 20 August, during National Seniors Week. This annual event is extremely popular and registrations for stall holders are now open. For more information about the event or to register your business or not-for-profit organisation contact, Tania Leeson on 4961 9536 or [email protected]

Partnership with Queensland Family and Child Commission

Community Programs are partnering with the Queensland Family and Child Commission (QFCC) to deliver 2 workshops on Thursday, 2 May to community volunteer organisations on attracting young people to volunteering. The workshops will help to inform an issues paper in development following the This Place I Call Home report. For more information on the workshops and to register attendance contact, Elisa Crooks on 4961 9596 or [email protected]

Queensland Youth Week 2019

April was a busy month for Youth with Queensland Youth Week celebrations happening across the region from Friday, 5 April to Thursday, 18 April. Kicking off Youth Week with the Unlimited Choices, Youth Week Sarina event on Friday, 5 April. Over 200 people came along to join in on all the fun to be had including inflatable entertainment, rock wall, DJ and the colour smash. 17 local services and businesses participated in the event to ensure young people recognise what is on offer to them in their community.



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Sister Cities Program

Sport & Recreation

Saturday, 13 April saw the Skate Titans, Rumble on the Reef qualifier, take over the Sugar Bowl with 24 local and out-of-town skate talents across all age ranges having a go at qualifying for the big September event. The event was a proud partnership between Mackay Regional Council, Australian Skateboarding Community Initiative and PCYC.

Youth Week was closed out on Thursday, 18 April by Valley Makes a Splash, a free afternoon of pool entry, old fashioned games, BBQ and swimming at the Mirani Swim Centre. The (Easter) egg and spoon race was a popular event with multiple heats, followed by a good will soccer match for all to participate in. 13 young people and their family came along to join in the fun.

General Interagency The first of the ‘new look’ interagency meetings took place on Tuesday, 16 April in the Jubilee Community Centre. The interagency meeting aims to provide the community sector with development and network opportunities on a bi-monthly basis. 22 participants, representing 21 community organisations attended the meeting.

Australian South Sea Islander State Body

A face-to-face meeting was held in Mackay from 26-28 April. At this meeting, the interim Executive and Management Committee were elected. Final preparations will now be made to have the body registered.

Activity Comments

Youth Ambassador Program

Fortnightly meetings are currently occurring to prepare the 16 students and 2 Chaperones for the trip to Japan on 30 June.

Activity Comments

Try the 5 Campaign The Try the 5 Campaign is scheduled to run for the month of May, with five weeks of themed activities offering 43 events. 10 Ambassadors have also been engaged to assist with the program. The themed activities include Bike Week, Adrenaline Sports, Water Sports, Gym/Personal Fitness, and Walking and Running. There is also $6,000 worth of fitness prizes available for the month.

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Museums Sarina Museum Open: Tuesday, Wednesday and Friday from 9am to 2pm Visitors: 159 Volunteer hours contributed: 338 Mackay Museum Open: Tuesday, Thursday and Saturday from 10am to 2pm Visitors: 22 Volunteer hours contributed: 161 Pioneer Valley Museum Open: Tuesday to Thursday 9.30am to 2.30pm Visitors: 0 Volunteer hours contributed: 147

• The museum is currently closed due to minor flooding from rain earlier in the year. Clean-up and restorative works are currently underway.

Greenmount Homestead Open: Sunday - Friday 10.00am - 2.00pm Visitors: 32 Volunteer hours contributed: 100 Inkind Assistance requests 15 applications were processed for the month, with a value of $3,337.22. Junior Sporting and Arts and Culture Grant 1 Junior Sporting Grant was processed and approved for the month, with a value of $300.00.

Queensland Bike Week The first week of the Try the 5 Campaign will incorporate Queensland Bike Week. Free breakfasts have been arranged in Mackay and Sarina for those who choose to ride to work on the applicable day - Wednesday 1 May for Mackay and Thursday 2 May for Sarina.

Brewers Park Committee Meeting

A meeting was held on Tuesday 16 April where the committee were advised of the full implications of the new lease arrangements. Manager Property Services attended the meeting and provided a thorough overview of the changes for the clubs.

Sport and Recreation Advisory Committee

A meeting was held on Wednesday 10 April where committee members prioritised the first section of the Sport and Recreation Strategy. Further workshops will be held over the next 2 meetings to prioritise the remainder of the document.

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Better Community Building Fund

Organisation Amount On Track Comments

Bakers Creek Tigers Australian Football Club

Changeroom Upgrade

$ 25,000 Complete The project has been completed.

Brothers Bulldogs Junior Rugby League Club

Facility Establishment

$ 80,000 The painting of the clubhouse has commenced.

Eastern Swans Australian Football Club

Fencing of the Perimeter


Eungella Community Development Association

Amenities Building


Habana and Districts Progress Association

Church Relocation and Community Facility Project

$ 100,000 Roof trusses and corrugated iron have been replaced on the roof.

Mackay Aero Club

Roof Replacement $ 50,000 Complete The project has been completed.

Mackay Area Fish Stocking Association

Hatchery Emergency Backup Generator


Mackay Basketball Incorporated

Grandstand – Court 4 $ 100,000

The organisation was unsuccessful in gaining funding in Round 1 of the Community Sport Infrastructure grants.

Completed 17 74%

On Track 3 13%

Emerging Concerns 3 13%

Behind Schedule 0 0%

Total 23 100%

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They are still eligible for Round 2, which will be notified early 2019.

Mackay Brothers Football Club

Water Retention/Irrigation Project $ 100,000

The 'as constructed' works have been completed and the pump will be installed in the first week in May, weather permitting.

Mackay Junior Rugby League Association

Clubhouse Stand, Shelter and Lights


Mackay North Horse and Pony Club

Completion of Stage 1 Upgrades/Minor Works

$ 50,000

The ecological assessment has been received and the consultant is now applying for the operational works permit.

Mackay Pioneer BMX Club

Track Redesign and Upgrade $ 120,000 Complete The project has been completed.

Mackay Rowing Club

River Bank Stabilisation $ 100,000 Complete The project has been completed.

Mackay Tennis Association

Replacement and Upgrading of Lighting


North Mackay Saints Australian Football Club

Facility Enhancement


Palmyra Drag Racing Club

Burnout Pad $ 26,000 Complete The project has been completed.

Pioneer Tennis

Stage 2 – Building ITF Courts $ 80,000 Complete The project has been completed.

Pioneer Valley Golf Club

Buggy Shed $ 75,000 Council is still awaiting a submission for

amendment to the grant.

Seaforth Bowls Club

Irrigation Water Storage $ 50,000 Complete The project has been completed.

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Southern Suburbs Junior Rugby League

Complete Lighting on Fields 3 and 4


The Scout Assoc of Qld – Central Coast Region

Construction of Machinery Workshop and Storage


The Valley Theatrical Players Inc

Pinnacle Playhouse Upgrade $ 45,000 Complete The project has been completed.

Western Suburbs Rugby League Football Club

Undercover Lawn Bowls Green


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5.2 Libraries KPI Update

Service / Activity

Annual KPI YTD Status Comments

Library Loans 630,000 617,444 Tracking well to exceed KPI

Database Hits 35,000 15,099

** Note: upon review of stats collation it was discovered that eResources were being counted twice so the 35,000 figure was quite inflated, hence the lower YTD achievement

Social Media Followers

5,000 Instagram: 1,153 Facebook: 4,675

Above target

eNewsletter subscribers

N/A 14,772 Tracking well

In Person Visits 400,000 315,513 Tracking well to meet KPI

Web Visits 300,000 233,344 93% to target YTD

Volunteer Hours N/A 1,446 hours A great contribution from our volunteers

Programs / Events / Classes Participants

25,000 29,476 participants Exceeding YTD target

Print and Digital Loans – The graphs below show that April continued the trend of increasing performance for digital loans, while print loans again decreased.

0

20000

40000

60000

80000

JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN

Print Loans by Month 2017-2019

2017-18 2018-19

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New Library Members

April saw a moderate increase in the volume of new memberships signed up compared to the same period last year.

Library Highlights

0

5000

10000

15000

20000

25000

30000


Digital Loans by Month 2017-2019

2017-18 2018-19

0

200

400

600

800

1000


New Library Members

2015-2016 2016-2017 2017-2018 2018-2019

Program Comments

First Five Forever • Toddler Time programs designed to encourage early literacy in children and their families had a total of 282 in attendance at 8 programs.

• Outreach programs designed to encourage and support early language and emergent literacy in the 0-5 age group and their families totalled 38 attendees at 2 events.

Young People’s Services

• We conducted 20 programs with 665 participants this period o Baby Bounce: 199 attendees at 7 sessions o Story Time: 466 attendees at 13 sessions

• Outreach and group visits to the library: 57 attendees at 3 events.

• School Holiday Activities:

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Easter Craft activities held in the first week of the school holidays were very popular with children getting creative making Easter baskets, egg shaped tick tocks and sand art. A total of 150 children attended 5 sessions

Heritage Collection • Staff conducted 15 hours of information research and referral activities for 20 local and interstate clients during April.

• 5 Volunteers continued to assist with the collection 2 x Thursdays in April, providing up to 25 hours in combined volunteer hours.

• Heritage related Facebook posts continue to engage clients and promote discussion online

• ANZAC themed displays have been installed at Mount Pleasant Shopping Centre and DDCL

Community Outreach • Book Clubs: 2 sessions with 13 attendees o Between the Lines Book Club - 7 participants o Valley Page Turners Book Club - 6 participants

• Home Library Service – 53 customers received 384 items delivered by Friends of the Library.

• Cultural Services English Conversation Circle

o 18 participants Mackay Aboriginal Language Committee meetings

o 8 participants Central Queensland University Multicultural Program

o 2 tours and 19 attendees Central Queensland University SEE Program

o 1 presentation and 12 attendees

• Author Events – May Author Karen Buckeridge

• Community Engagement o English Conversation Circles o Drug Arm Presentation o Blacks Beach Chatter Play o My Health Record Information Sessions o Dementia Friendly Community Program o Mackay Alzheimer’s Group o Athletics Anonymous o Centrelink – Understanding Superannuation, Retirement

Income Streams and MyGov o Containers for Change Program o NQ Primary Health Network – My Health Record o United Care – Early Childhood Intervention Program

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o Crafts and Conversation

Drug Arm Community Presentation – Bevan Mackie with Norell Binsiar

• Community Outreach Training o Living Under the Act o Social Media with Rebel Nation

• Displays and Campaigns o eSmart Libraries – World Back-Up Day

Young Adult April School Holiday Activities for Young Adults were all about the ‘mud’. With the assistance of Sarina Landcare, Pioneer Catchment Landcare, and Council’s own Parks, Environment and Sustainability department, Libraries delivered 5 workshops to 49 attendees.

They learned how to make seed bombs, what to look for when choosing seeds to plant, about some of the local endangered fauna and flora, and about how one might go about pursuing a career in the environmental sphere.

A successful demonstration of collaboration across council departments and with community organisations.

Digital Literacy • 19 people attended 9 Digital Literacy classes during April.

• 33 people attended 8 Tech Talks during April.

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5.3 Artspace Mackay Exhibitions

Activity Comments

Obsessed: Compelled to make

Obsessed: Compelled to make, a national touring exhibition from the Australian Design Centre officially opened at Artspace Mackay on Friday 22 February and continues through until 19 May. The exhibition explores the preoccupations that drive the creative process, moving beyond the finished work, to tell the hidden stories of making, uncovering the artists’ inspirations, day-to-day studio experiences, hours of expertise, and the joys and frustrations of obsession. These makers have been chosen from across the spectrum of making – textiles, ceramics, furniture, metalwork, jewellery, conceptual art, glass blowing and sculptural weaving.

Foundations in Drawing Foundations in Drawing opened in Gallery 3 on Friday 8 February and was displayed until 28 April. This exhibition highlighted recent works by eleven local, women artists linked through their participation in drawing classes with Clem Forbes. Clem was a Mackay artist, gallerist, and art educator who in the early 80s was considered by many to be the main driving force behind visual arts in the community.

Buff Diss: The Wall The fourth artist to participate in the Artspace Mackay artist-in-residence program The Wall was Melbourne-based street artist Buff Diss. He is best known for his utilisation of tape to create large-scale murals. Buff visited Mackay to work on his mural on the Artspace Mackay Foyer Wall from Monday 1 to Saturday 13 April and used mappings of Mackay and the surrounding areas and colours from our unique environment to form a graphic narrative in mural form.

Robert MacPherson: Boss Drovers & Focus on the Collection: Gwyn Hanssen Pigott

New exhibitions will be installed in Gallery 3 and the Foyer from Wednesday 1 May, opening to the public on 4 May. Robert MacPherson: Boss Drovers is a touring exhibition from the Queensland Art Gallery / Gallery of Modern Art, which comprises of 200 drawings made the artist over a twenty-year period in the guise of his alter ego, Robert Pene, a Year 4 student at St Joseph’s Convent in Nambour, Queensland. This touring exhibition will run through until 7 July. A Focus on the Collection exhibition in the Foyer Gallery will showcase ceramic works from the collection by Gwyn Hanssen Pigott, which will remain on display until 14 August.

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Public Programs

Activity Comments

Flying Arts PD: How to Connect Art Curriculum with Math

Artspace Mackay hosted A free webinar presented by Flying Arts on Thursday 4 April, attracting 5 attendees. Flying Arts Alliance Inc present free Educator Webinars and the Artspace Public Programs team have initiated a partnership with Flying Arts Alliance to host the free webinar series to encourage local educators to come to the gallery and participate in the webinars as a group.

School Holiday Drop-In Art Activities

Community members of all ages had fun making cardboard houses during drop-in school holiday activities from 9 – 18 April as part of the ongoing community art project and art installation Take Root (Colony): Project Another Country. This community art project has proven incredibly popular, with over 1000 Mackay community members participating in the workshops during the week-long residency and Easter school holiday activities. All of the cardboard houses made during the school holiday drop-in art activities will be added to a huge installation exhibition in the FIELD Engineers Gallery, which will open on 14 June.

Streetwise After Hours: An Artspace Mackay Foundation Event

Artspace Mackay hosted the Artspace Mackay Foundation fundraising event Streetwise After Hours on Thursday 11 April. In total, 102 guests (92 tickets sold) attended the evening of fashion, art, live music and craft brews.

Conversations with Art A free Conversations with Art was held on Friday 12 April, with 4 participants attending. Held each month, Conversations with Art is a free and enjoyable discussion led by Artspace staff who encourage participants to look at images of traditional and contemporary artworks from gallery and museum collections from around the world.

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KPI Update

Service / Activity

Annual KPI

YTD Apr 19

Apr 19 Comments

Visitors:

Artspace

25, 000 25,873 2,161 Good visitor numbers for April 2019. Have already surpassed annual KPI, two months shy of end of financial year.

Web Visits 12,435 940 Tracking well

Total Number of e-Newsletter Subscribers

1,858 7 7 new email subscribers for month of April 2019.

Facebook Subscribers

6,348 32 Combined total for Artspace and Rock Paper scissors Facebook pages. 32 new Facebook subscribers in the month of April 2019.

Exhibitions 12 15 5 1 new exhibition opened during April – Buff Diss: The Wall

Public Program Participants

6,756 882 144 people participated in the Sister Cities Mackay Children’s Day activities on Saturday 27 April.

Public programs (inc. tours, BMA Kidspace, workshops, exhibition openings, markets, etc.)

138 15 Tracking well

Volunteer hours 2,166 192 Consistent with regular volunteer hours

BMA Kidspace BMA Kidspace was held on Tuesday 23 April, with 110 people attending. Artspace Mackay’s ever-popular toddlers’ program, gives children under five a chance to explore and have fun with art in a climate of co-operative learning. The program includes free artist-run workshops and live musical entertainment.

Sister Cities Mackay: Children’s Day Activities

144 people attended the free Children’s Day Activities at Artspace Mackay on Saturday 27 April, facilitated by Sister Cities Mackay. There were a range of free art activities for children on offer including making a Mother's Day card, having your name written in Japanese Calligraphy, dressing up for a photo and other Japanese craft activities.

Kids Art Club Enrolments are now open for Term 2, which commences on 18 May. To date, the gallery has taken 5 bookings for the term. The tutor for this term is local artist Lisa Roebig Holmes.

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6. Mackay Entertainment & Convention Centre and Events

Overview The MECC April venue attendance was stronger than April last year, and the number of events overall – both performances and business events - was up 13% for the same period. So far for the year the MECC has achieved 79% of the targeted attendance for the fiscal year, despite ten unavailable hire days for the Auditorium due to capital works projects. Musical touring shows featured in April, with Ian Moss, Charley Pride, Tommy Emmanuel and a sell-out “ABBA” show. The MECC, as a tourism asset, contributed approximately 500 room nights in visitation to the region during April. The following numbers of guests attended from outside the MRC local government area post codes:

• 500 guests for Charley Pride • 90 visitors for Tommy Emanuel • 70 visitors for The Abba Show

The inaugural Kid’s Day @ the MECC attracted 855 participants and was a refreshing addition to the DBCT Young People’s Theatre Season this year. The team will now evaluate the event in consideration of its return in 2020.

Installation of a new PA in the Auditorium is on track and completion is scheduled for May. Business Events The team is currently working on forward planning that includes welcoming some large conferences to the region in 2020. Two of the events, (Association of School Business Administrators (Qld) Conference (ASBAQ) with 300 delegates, and the 2020 Bowen Basin Symposium with 600 delegates) are to be coordinated by ICMS Australasia. This team of Professional Conference Organisers (PCO’s) were invited to host their staff conference in Mackay in 2016 and held a very successful conference here. As part of this forward planning two new proposals to host in Mackay Region were presented to event planners during April, for meetings due to be hosted in 2021. Mackay Region was approached to comment on the future of regional tourism in the premier business events magazine nationally, MICENET. Refer to LINK page 25. The team represented the Mackay Region at the Meetings and Events Australia Conference (32nd Annual Meetings and Events Industry Conference) in Brisbane, where the national conversation was firmly focussed on the future of regional conferencing. Engagement Six Youth Ambassadors volunteered their time at Kids day @ MECC. They rotated through each session and assisted with sponsor information stand and Silent Disco Tours.

http://emag.mice.net.au/?iid=163601#folio=26

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The MECC collaborated with Mackay Regional Council Library Services to host a colour-in competition for Kids’ Day at the MECC. The Library team assisted with distributing marketing materials and getting our colour-in sheet to all libraries in the region.

The MECC established collaboration with Wanda Bennett from the Regional Arts Services Network (RASN) to coordinate opportunities for regional schools. RASN will potentially assist with funding to host an additional workshop and also to bring remote schools/public to an upcoming Djuki Mala performance.

Victoria Park State School students and teachers have volunteered their time to help create table decorations for the Mayor’s Charity Ball. The students draw images of landmarks in the Mackay district, and these drawings will be transformed into die-cut luminaries to display on the night.

The MECC’s regional Chorus Leader for the upcoming Opera Australia performance of Madama Butterfly, Jennifer Bee, attended a weekend intensive training session at Griffith University in Brisbane on April 13 and 14. This was in preparation for working with musicians from Opera Australia to coordinate the local children’s chorus who will perform at the show in July.

AnnualTarget as at APRIL 2019 Comments Number of Performances fully cost recovered

50% 60% Exceeded Target

Minimum number of catered functions (excluding performances)

140 154 Exceeded Target

Average attendance at events Auditorium 550 Auditorium 433 On Target

Foyer/space 100 Foyer/space 120 Exceeded Target Halls 600 Halls 435 Under Target One Hall only 200 One Hall only 197 On Track Number of non-utilised days 90 77 On Track

Number of Performances at the MECC


Number of Conferences/Expos 20 12 Under Target

Number of Events with Attendance from outside Mackay Region LG area (Post Code Data)


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Number of Student Attendances 2,000 1,937 On Track

Number of workshops > Youth 6 3

Under Target - will improve with 2019 season continues we are on track to make target in June.

Number of engagement workshops/activities


Yearly occupancy of facility 155,000 136,072 On Track

Customer Hire Satisfaction 80% 93% Exceeded Target

Number of regional events assisted through either financial or in-kind assistance


Number of regional events ticketed 8 4 Under Target

Friends of the MECC Volunteer Hours N/A 6024.2 On Track

Festivals and Events Mackay Festival of Arts The team are gearing up to launch the Festival program and tickets on sale from 1st May. Our fabulous Divine Miss Bette (aka Catherine Alcorn) who is headlining Festival Club, the official after party of the G&S Engineering Wine & Food Day, at the MECC on Saturday 20 July, will be popping up at the Mackay Airport to launch the Festival. You’ll be able to find Bette popping up around the city too, starting in the first week of May and all the way up until Festival kick off in June.

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Global Grooves As part of our successful sponsorship with Multicultural Affairs Queensland (MAQ), Global Grooves has been chosen as one of six signature events to be sponsored with a $20,000 cash injection rather than regular funding this year. This will mean there’ll be a number of opportunities at Global Grooves this year including the possibility of having the Minister attend the Festival for a speaking opportunity or welcome/opening address. MAQ will attend the Festival and provide activities for the local communities to get involved. The first Community Committee meeting is being schedule for the beginning of May with opportunities for all local not for profit cultural groups to be involved in the event. Due to the revitalisation works at Queens Park, the event will be held at Meadowlands Amphitheatre this year.

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7. Corporate Communications and Marketing

Get ready to be active in May Mackay: Mackay Regional Council launched its popular Try the 5 campaign late last month after finalising planning, including locking in events and ambassadors.

Held for the second year in a row, Try the 5 includes five themed weeks of activities designed to entice Mackay residents to get out and try some new activities during May.

With more than 40 get-active events across the region, from Sarina to the Pioneer Valley and north to Seaforth, there are plenty of options for people to give a go. Participants can also win some great prizes simply by sharing photos and videos of them being active with the hashtag #trythe5.

The end of April was a time of campaign launches, with others listed below.

Domestic and Family Violence Prevention Month sticker campaign: The campaign, to be rolled out in May, includes a series of stickers to keep the message at the forefront of residents’ minds.

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As part of the Community Programs team’s campaign, endorsed by our Mayor’s Domestic Violence Taskforce, residents are being encouraged to show their support by grabbing a Mackay Draws the Line sticker and attending one of the Domestic and Family Violence awareness events in Mackay.

There are bin stickers, small round book stickers with messaging created by local youth groups, and stickers for businesses. Residents can collect their free Mackay Draws the Line sticker from any Mackay Regional Council Library or customer service centre, or from school Z Clubs and George Street Neighbourhood Centre.

2019 Mackay Festival of Arts program launch: Held at Mackay Airport, the launch organised by our Festivals team also unveiled a pop-up display, which will target interstate visitors flying into and departing the airport. We are partnering with Mackay Tourism, Mackay Airport and local traders and accommodation partners to spread the #MackayinJuly message.

Eat Safe Mackay: Marketing and promotion of this new program aimed at improving local dining experiences kicked off towards the end of April. Eat Safe Mackay has been designed to increase education and awareness of food safety matters within the community. It creates a public star rating system based on the hygiene of local food outlets.

Anzac Day: Despite the threat of wet weather, big crowds turned out for Anzac Day parades and services throughout our region. A lot of planning put in by an organising committee ensured the dawn service and main parade in Mackay to Jubilee Park ran seamlessly. For the second year in a row, the route for the main parade was from the car park at the rear of Dudley Denny City Library, down Gregory Street, along Gordon Street and then Wellington Street before entering Jubilee Park via Alfred Street.

From the Chambers: A new video segment called From the Chambers debuted towards the end of April. The video, posted on council’s Facebook page in the evening following ordinary meetings, provides a wrap-up of the major decisions. Remember, all ordinary meetings are also now live streamed via our website and YouTube channel. If you can’t tune in during the meetings, recordings are also available for replay later.

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Digital signs: Two new large digital signs, which will be used to display council-related messaging, have been erected near the Forgan Bridge and near Col Story Park on Nebo Road. The signs will be operational soon.

All website visits for April 2019

0

10,000

20,000

30,000

40,000

50,000

60,000

Artspace MECC Mackay CityCentre

BotanicGardens

MackayRegionalCouncil

Sarina SugarShed

1,103

15,922

4,2911,235

54,401

1,422

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Trend of MRC website (mackay.qld.gov.au) visits

MRC Facebook followers for April 2019

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MRC social media for April 2019

All facilities’ Facebook followers for April 2019

3,738

13,265

6,2612,626

25,635

2,587

9,659

4,530

0

5,000

10,000

15,000

20,000

25,000

30,000

ArtspaceMackay

MECC Mackay CityCentre

BotanicGardens


SarinaSugar Shed

MackayFestival


Libraries

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Council meetings live stream views on YouTube*

Mackay Regional Council Meeting Livestream - Ordinary Meeting 24 April 2019 (Part 2) 20 views




Mackay Regional Council Meeting Livestream - Ordinary Meeting 27 March 2019 (Part 2) 32 views




*This is a snapshot of views of recent meetings at the end of April. Views of each video can continue to increase as recordings are accessed via http://www.mackay.qld.gov.au/ or www.youtube.com/council/tv eNewsletter Subscribers

Artspace: 1858 (Last month: 1851) Botanic Gardens: 1214 (Last month: 1221) Community Development: 1224 (Last month: 1209) Council Connect: 3160 (Last month: 3163) Library: 14,742 (Last month: 14,831) Creative Mackay Ebulletin: 1316 (Last month: 1313) Recreation Services: 1170 (Last month: 1167)

Council featured in 103 news stories in April 2019

23

1

79

0 0

Media Monitoring Break-Down April 2019 News Clips/Articles

Seven Television

National Nine News

Daily Mercury

The Australian

Courier Mail

http://www.mackay.qld.gov.au/

http://www.youtube.com/council/tv

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Advertising-PR spend for April 2019

Community Engagement

Anzac Day: A flurry of text messages was exchanged by council and schools when heavy rain was forecast for Anzac Day. Thankfully, the skies cleared, and events went off without a hitch. Students and onlookers at the main parade in Mackay enjoyed the opportunity to pay their respects to the fallen.

While the format was the same as 2018, the logistics were enhanced to better accommodate traffic as buses were provided to ferry participants from Caneland Central parking to the parade marshalling area in The Dome carpark. A return bus ride was also organised from near the Civic Centre.

Road projects: There are several road works being coordinated for the region, including a major job to install traffic lights at the Milton and Boundary Road intersection. Crews were onsite in late April, with the works to be completed in November, weather permitting.

Roundabout construction on Lawson Street, funded by the Australian Government’s Black Spot Program, is also well under way. It should be completed in just a few more weeks and work will then begin on a similar roundabout for Tennyson Street.

Council is also working with Department of Main Roads and Transport on the Bus Stop Improvement Program. The project comprises two packages – one for this financial year and the other for the 20/21 financial year. Package 1 has 14 new bus stop sites being installed/constructed with all stakeholders notified.

Parks upgrades: It’s also an exciting time for the northern suburbs and Northern Beaches area, with the impending start of the Camilleri Street Park Project. This will see two areas of land combined to

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better meet the community’s needs and will comprise a skate component, a dog park, a half basketball court, and new public amenities.

Community resilience: Council is holding information sessions to find out how flood waters from Cyclone Debbie impacted our community. This information will improve planning, emergency management and disaster preparedness in the catchments.

Notification letters have also been placed in an easy-to-access web page on Connecting Mackay. These notifications can be found at www.connectingmackay.com.au/letters

Following is a list of the larger, more significant Community Engagement projects.

Project Name Activity Department Plans and activities Level of

Engagement

Queens Park Progressed to next stage of the project Major Projects

Contacting stakeholders regarding detailed design and construction impacts

Inform/Consult

Camilleri St District Park

Ongoing planning to inform stakeholders Major Projects Flyers drafted for

stakeholders Inform

Bus Stop Improvement Project BSIP

Ongoing planning to inform stakeholders Capital Works Flyers being devised for

stakeholders Inform

Anzac Day parade 2019

Event held on 25 April

Community and Client Services

Planning discussions with Committee Inform

Milton/Boundary Road traffic lights

Ongoing planning to inform key stakeholders

Capital Works Preliminary discussions to confirm impacts on community

Inform

Cyclone Debbie Flood Studies

Ongoing work towards project page on Connecting Mackay

Community and Client Services

Engaging the community for their personal experiences during the cyclone

Involve/ collaborate

Tennyson/Lawson Street roundabouts

Ongoing

Capital Works

Flyers have been prepared. Discussions have taken place with affected business

Inform

http://www.connectingmackay.com.au/letters

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8. Emergency Management Overview The Emergency Management team is continuing to review the Local Disaster Management Group (LDMG) sub plans. The sub plan review is an ongoing process and plans will be forwarded to stakeholders for comment as each are completed. The Disaster Preparedness Community Engagement Strategy is nearing completion. The strategy is designed to provide an overview of how the emergency management program is going to engage and empower the community, businesses and vulnerable groups in disaster resilience. The strategy has been developed in line with Community Resilience Framework for Emergency Management and IAP2. Communications testing of the regions has been completed and we now have a good level of understanding of the strengths and limitations on mobile phone, VHF and UHF radios in all areas. Having this knowledge now gives us various communication options for our Emergency Liaison Officers (ELO) network and disaster management operations generally. 2018 Bushfires:

• Engaging with affected communities to develop local recovery plans. • Supporting community groups to submit applications to the CQ Bushfires – Category C

Flexible Funding Grants Program administered by Department of Communities, Disability Services and Seniors. Examples of applications being submitted include upgrades to community-owned halls and works on Finch Hatton Emergency Airstrip.

• Planning with Isaac Regional Council for engagement with affected communities in that LGA. TC Debbie:

• In the final stages of planning and preparation for Flood Studies community engagement. The resident survey is currently being tested with Mackay Regional Council staff before being released to the public.

• Recent community resilience arts projects have a been a big hit. One of the projects saw residents at Eton create a cookbook, Recipes for Resilience, launched by the Mayor.

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Mackay Regional SES Unit Activations

Membership - Active Groups

Membership - Non Active Groups # These Groups are currently not actively training due to low membership numbers. A recommendation regarding the future viability of these Groups is pending a review by the SES Unit Strategic Direction Group.* In the meantime, the remaining members of these Groups may still train and take part in operations with other Groups.

# There is no QFES legislation (DM Act/ LG Act or FES Act) that states the minimum number of members required to be considered an “active” Group. However Operational Doctrine (ODO2.0 SES Functions and Allocation) Section 5.1 states:

5.1 FUNCTIONAL GROUP The following are the minimum requirements for a functional SES Group: • minimum of six (6) active members; • minimum of one (1) allocated operational response function.

QFES notes that SES Groups with less than 6 volunteers are not uncommon across the state and that QFES still consider a Group that has less than 6 volunteers with a response capability (eg, vehicle, equipment etc) as an “active” Group notwithstanding the wording in this Doctrine. Until the QFES Policy is amended, Mackay Regional Council will note Groups with less than 6 members as inactive. * This review was incorrectly attributed to QFES in the March monthly report

Activity Event Comments Activation Heavy rain Mackay and Mirani Groups responded to several requests

for assistance from residents experiencing water inundation.

Activation ANZAC Day Mackay and Mirani Groups assisted QPS with traffic management associated with ANZAC Day parades in their respective areas

Group March 19 April 19 Membership notes Calen 7 7 Mackay 112 112 Mirani 30 30 Sarina 19 19 TOTAL 168 168

Group Members Vehicles Equipped Trailer Notes Armstrong Beach

5 0 1 Plus 1 new probationary member

Campwin Beach

2 1 2 The vehicle is currently garaged & utilised by Sarina Group

Koumala 0 1 1 The vehicle and trailer are currently garaged and utilised with Sarina Group

Midge Point

2 1 2 The vehicle is currently garaged and utilised by Mackay Group

TOTAL 9 3 6

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Mackay Regional SES Unit Hours The following indicates hours put in by the volunteers. It does not include hours of the Local Controller.

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9. Health & Regulatory Services Overview Health and Regulatory Services has been busy over the past month. All service areas, including environmental health, environmental protection, pest management, vector control, development compliance, animal management, regulated parking and local laws have actively been responding to requests for service and assistance from the community and taking action to ensure public health, safety, order, equity and environmental values are being maintained. Vector Control The table below represents the mosquito control work carried out by the Vector Control team in April 2019.

Sites Inspected Sites Treated Hectares Treated

144 53 222Ha

Licensing and Approvals Summary for April 2019

Premises Premises Inspected

% Compliant % Non - compliant

New and Renewal

Applications Approved

Caravan Park 1 100% Accommodation 2 100% 1 Swimming Pools 1 100% Outdoor Entertainment/Event Permit

2

Footpath Dining 1 Skin Penetration 2 100% Temporary Food 3 Total 6 7

# Minor = small number and /or low risk requisitions required to be actioned by operator through an Officer issuing a verbal direction, inspection report or letter. + Major = high number and /or high risk requisitions required to be actioned by operator through an Officer issuing a notice or improvement notice

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With the introudcution of Eat Safe Mackay, food licensing inspection data will now be dipsayed in the following table:

Premises Premises Inspected 5 Star 4 Star 3 Star 2 Star 0 Star

New and Renewal

Applications Approved

Food Business 59 5 45 8 1 11 Basic summary of star rating meanings:

5 Star

Excellent performer – Excellent record keeping, procedures, cleanliness and sustainable food safety practices.

4 Star

Very good performer – Very good cleanliness, food safety practices and some records and procedures.

3 Star

Good performer – Good level of compliance and overall acceptable standard. Clean and meeting legislation.

2 Star

Poor performer – Low level of compliance, more effort required. I.e. Very unclean premises, poor hygiene practices.

Non-compliant performer – A general failure to comply, with major effort required to rectify issues. Critical non-compliances. I.e. Very unclean premises, poor hygiene practices, incorrect temperatures and presence of pests and vermin.

Note – Officers actively work with business operators to achieve compliance using appropriate regulatory tools. Proactive Patrols

Proactive Patrols are conducted at times when dog owners are most likely to be walking with their pets.

Date Suburb Action / Comments 6 April 2019 North Mackay 7 dogs on leash 6 April 2019 Shoal Point No dogs identified 6 April 2019 Blacks Beach 4 dogs on leash 7 April 2019 North Mackay 3 dogs on leash 7 April 2019 South Mackay 6 dogs on leash; 1 caution 7 April 2019 Slade Point 5 dogs on leash; 1 caution 16 April 2019 Hay Point No dogs identified 20 April 2019 Seaforth 6 dogs on leash; 2 cautions

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Pest Management

The hours noted above include preparation activities and conducting baiting sessions. Baiting is not conducted in wet weather due to the ineffectiveness.

Surveying and spraying are conducted on roads. Surveying is also conducted on private property throughout the region.

0

10

20

30

40

50

60

70

Jan Feb Mar April May June July Aug Sept Oct Nov Dec

Baiting Programs for Wild Dogs & Feral Pigs

Hours 2018 Hours 2019 No. of properties 2018 No. of properties 2019

0

20

40

60

80

100

120

140

160

Jan Feb Mar April May June July Aug Sept Oct Nov Dec

Surveying & Spraying Weeds

Hours 2018 Hours 2019

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Education and Training Sessions

Food safety training sessions are conducted for non-profit organisations and for food handlers at festivals and events. School education includes responsible pet ownership and dengue fever awareness. Customer Requests

Throughout April 2019, 650 requests for service were received, compared with 859 for April 2018. 75% were completed in nominated timeframes for this month. Health and Regulatory Services aim to complete 85% of requests for service within nominated timeframes, however, depending on the circumstances of each individual matter and the speed at which compliance can be achieved using compliance processes, timeframes for completion can be influenced.

277

201

161

237

02468101214161820

0

50

100

150

200

250

300

2015/16 2016/17 2017/18 2018/19

No.

of S

essio

ns

No.

Peo

ple

Trai

ned

Year

Food Safety Training

544

767801

879

0

5

10

15

20

25

30

35

0

100

200

300

400

500

600

700

800

900

1000

2015/16 2016/17 2017/18 2018/19

No.

of s

esso

ins

No.

Stu

dent

s at

tend

ed

Year

Environmental Health School Sessions

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Monthly Infringements Activity The graphs below provide a summary of infringement activity for Health & Regulatory Services over the past 12 months. Officers regulate 2,525 on street car parks, off street car parks, loading zones and car parks designated for disabled people, daily.

70%

87%

64%

71% 77%74%

77% 83%

70%

80% 78% 73%

75%

0

100

200

300

400

500

600

700

800

900

1000To

tal

Customer Requests H & RS Requests Actioned

Lodged Requests Actioned within SLA count

50

150

250

350

450

550

650

750

Tota

l

Regulated Parking Infringements Issued

Infringements Issued

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April 2019

Animal Registrations - Number of Dogs & Cats Registered

Animal Type Registrations April 2018

Cat 30 Dog 126

05

1015202530354045

Tota

lLocal Laws, Environmental Health & Development Compliance

Infringments Issued

Local Laws Infringements Environmental Services Infringements

Development Compliance Infringements

Local Laws Infringements Environmental Services Infringements

Development Compliance

Infringements Animal not registered within 14 days of keeping (6) Failure to comply with a compliance notice (9) Animal wandering at large (6) Failure to have animal under effective control (1) Failure to comply with minimum standards (2) Keeping a prohibited animal (1)

NIL NIL

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Off Street Car Parking – PayStay

At time of report, April 2019 (includes up to the 23 April 2019), income was down $4,027.25 (23%) with 3 days remaining for paid parking. The reason for the reduction is expected from the timing of school and public holidays during this period.

Documents

Community and Client Services - Mackay Council...Tommy Emmanuel and a sell-out “ABBA” show. The MECC, as a tourism asset, contributed approximately 500 room nights in visitation