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Ashley Buechler1004 Bruck StreetColumbus, Ohio,
[email protected]
Communications ~ Customer Service ~ Sales
Combining formal education in fine arts with work experience
focusedon customer service and support.
Strengths ~ Competencies ~ Skills
* Business Development* MS Word/Internet/Email* Project
Management* Customer Technical Support* Sales Presentations*
Sales/Marketing Concepts
Professional Experience
American Express (Teleperformance) - Columbus, Ohio February
2010 toPresent
Global credit and charge services company; generates over
$26billion annually with operations supported by more than
58,000employees; local operations supported by global
outsourcingorganization, Teleperformance.
Customer Service/Activations/Sales Associate
Function in position supporting customers with account
inquiries,account feature upgrades and add-on management, and
activation ofrenewal and replacement cards; demonstrate willingness
and ability to
exceed cardholder expectations.
* Contributions recognized with Partners Honors award
for"performance excellence"; includes performance identified in
cardmember surveys as well as high numbers and percentages leading
toboth sales bonus and award.
* Identified for product/service knowledge and selected
bysupervisor team to compile list of benefits for select credit
card;results expected to circulated throughout colleagues unaware
of cardbenefits.
* Facilitate cardholder ability to maximize use of services
and
benefits through excellent customer service and
clear/concisedelivery of card attributes.
Cox Communications (Teleperformance) - Columbus, Ohio September
2008to December 2009
Internet, cable and phone provider with presence east, west
andMidwest US; generates over $9 billion with 22,350 associated
employed.
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Customer Service/Activations/Sales Associate
Provided comprehensive user support and resolution to
Internetconnectivity issues; included assistance with modem and
routerresets, sending and establishing new connection signals, and
creationof work orders allocated to on-site technicians.
* Within 3 months of hire, promoted as member of product
labresponsible for assisting with advanced wireless and digital
phoneconnections along with troubleshooting issues associated with
McAfeeSecurity program.
* Recognized for continuous excellent service provided
andappointed to fill the Work-At-Home-Agent position.
Education
Bridgewater State College (Bridgewater State University)
-Bridgewater, Massachusetts
Bachelor of Arts in Theatre Arts, 2008 | GPA: 3.2 | Dean's
List
Trained in multiple styles of acting and enrolled in classes
on
understanding and performing Shakespeare.Performed in multiple
plays as well as assisted backstage withcostumes
design/creation.
Activities
Stage Performance | ARPC (Adventure Role Playing Club,
ClubSecretary) | Chorale
Keywords:
Customer Service Representative, Sales Assistant, Sales
Coordinator
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Dear Selection Committee:
The attached rsum is presented for your consideration
regardingthe appropriate position you may have or make available. I
amsubmitting this profile in an effort to secure a
career-directedprofessional position providing talents and skills
in customerservice, sales or communications to a progressive
central Ohiocompany.
I bring to your organization a successful combination of
formaleducation and practical experience that predicts
positivecontributions. As a successful communications support
professional,my background is highlighted by a Bachelor's degree in
Theatre Artsand three years' of visible customer service
achievements intelecommunications and financial business settings.
My functionalareas of experience include new business development,
clientretention and technical support.
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Based on my work experience my skills have been identified in
well-developed organizational and communication areas. I am
flexible,productive under pressure, and I have gained the respect
of thosewith whom I have come in contact. I offer a high degree of
potentialand believe that I would be an asset in any product or
servicesetting.
As the enclosed rsum summarizes my career history
andcapabilities, there is considerably more to relate. I
wouldappreciate the opportunity to meet with you personally, to
morespecifically discuss joining your team. I am eager to learn
moreabout the challenges facing your company and discuss how I can
make adifference.
Very truly yours,
Ashley Buechler
