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Communications AllianceRegulatory Overview
Margaret Fleming, Program ManagerHelen Bailey, Operations Manager
International Training Program 2006
• Communications Alliance
• Australian Communications Industry Forum Background
• Code/Standard Development Process
• Achievements
• Case Study
• Conclusion
Agenda
• Formed in 2006 from a merger of ACIF and SPAN
• To lead the industry into the NGN technologies and services
• To contribute to policy development and debate
• To promote the growth of the industry and protection of consumer interests through industry self-governance
Communications Alliance
• An industry owned, resourced and operated company
• A neutral meeting ground for stakeholders
• Communications Alliance encourages a culture of communication, cooperation and cross-industry participation
• A leader and facilitator of self-regulation
• Membership includes carriers, service providers, equipment vendors, industry associations,
consumer associations and individual organisations
What is Communications Alliance?
• ACIF is a division of Communications Alliance
• ACIF provides a neutral forum in which all participants and end-users in the Australian communications industry can work together to promote and develop:
– Inter-operator arrangements to make competition work
– Consumer protections in the supply of telecommunications services
– Network and customer equipment standards
What does ACIF do?
• Australia’s unique legislative mandate for telecommunications industry self-regulation
• Communications Alliance’s central premise: the best outcomes for all stakeholders in
Australian telecommunications can be achieved by
co-operation, obviating the need for government regulation
• Strong Government support for Communications Alliance-led self-regulatory responses
The Framework and the Environment
GO
VER
NM
EN
T
(M
inis
ters
an
d D
ep
art
men
ts)
Reg
ula
tory
Policy
Leg
isla
tion
Ind
ustr
y P
olicy
Australian Communications and Media Authority (Telco)Ministerial Advice Carrier/CSP obligations
Frequency spectrum Carrier licensing
Technical regulation USO Performance/compliance monitoring Numbering Code Registration Enforcement of Registered
Industry CodesOther consumer safeguards
Australian Competition and Consumer Commission
Ministerial Advice Conduct/Competition Pricing
AccessInterconnection Number Portability
Service declaration
ACIF, a division of Communications Alliance
Industry CodesTechnical StandardsOperations GuidelinesIndustry Services Industry Facilitation
Telecommunications Industry Ombudsman
Consumer complaints about their telephone or internet service
Industry and Consumer
Associations
Industry Suppliers
• Consumer Issues Reference Panel
– Consumer issues - billing, credit management, consumer contracts, prices terms and conditions. CND, complaints handling
• Operations Reference Panel
– Interprovider issues - mobile and local number portability, commercial churn, preselection, rights of use of numbers, unconditioned local loop/DSL, fault management,
ordering/provisioning, emergency services, building access,
Reference Panels
• Network Reference Panel
– Network type issues -mobile origin location. number portability (local, mobile and freephone), network interconnection, signalling, services interworking, network performance, unconditioned local loop/DSL, hybrid fibre coax, call charging/billing.
• Customer Equipment and Cabling
– Equipment issues - relating to telephony, ISDN, mobile, DSL and various cabling issues on the customer side of the network boundary.
Reference Panels
• Involves Board, Reference Panels, Working Committees and Executive
• Operating Manual details respective roles and responsibilities, together with operating processes
and procedures
• Processes and procedures based on openness, consensus, representation and consultation
imperatives
Code/Standard development process
• Processes and procedures designed to ensure all sectors of Australian society are reasonably able to influence the development of standards and codes
• 4 standing Reference Panels (RP) each responsible for providing oversight of a particular area of
industry activity
• Standard/Code production by Working Committees (WC) specifically established for the task
Code/Standard development process
• RPs and WCs must to the greatest extent possible be representative of parties interested in the
subject matter of the proposed body of work to be undertaken
• Project/Activity Proposal for CEO approval
• Notice of the establishment of the Working Committee and call for nominations
• Release of draft document for 30 - 60 day public comment period
Code/Standard development process
• Working Committee formal ballot for content approval
• Board approval to publish (process approval)
• Board approval of submission to ACMA (registration/“making”)
Code/Standard development process
• Industry Codes – twenty-six (26)
• Australian Standards – seventeen (17)
• Specifications, Guidelines, Plans – more than forty (40)
• IT Specifications, Operating Manuals, Test Strategies/Plans – more than thirty (30)
• Publication Report contains details of all documents (available on website)
Document Publication
VoIP Working Committee
• broad representation of suppliers and providers
• Quality of Service (QoS) issues in VoIP interconnectivity discussion paper
• Fact Sheets for VoIP Service Providers on:
– Customer Information
– Emergency Services
– Security
– Basic Guide to VOIP Technical Terms and Issues
• third annual VoIP Forum
• Current issues - Numbering, Location information, QoS, service description
Industry Facilitation/Coordination
Advisory Councils – to ensure that consumers’ interests in the development of ACIF policy are met:
• Consumer Council (9 participants from a wide range of consumer bodies, public interest groups)
• Disability Advisory Body (9 participants from a wide range of the disability sector including hearing
impaired, sight impaired etc.)
Advisory Councils
Future Forums
A series of forums being held to identify the collaborative work which the industry needs to undertake – relating to the operational, technical, regulatory and commercial issues – in planning the transition to the NGN environment.
• Fibre
• Wireless
• Mobile
Industry Facilitation/Coordination
• Mobile Number Portability
• Consumer Contracts Code
• Credit Management Code
• Revised code and new standards for the deployment of ADSL2 and ADSL2+ next generation broadband
• VoIP initiatives – Forum, Fact sheets, Working Group
• Kick off of Single Consumer Code
• QoS Industry Discussion paper
Achievements
• ACCC issued direction in October 1999 for Mobile Number Portability to be mandatory
• Industry was allowed to choose the technology to provide a long term solution
• MNP was to operate across all mobile technologies
• The implementation date was set for 25 December 2001
Case study/ACIF achievement: Mobile Number Portability (MNP)
QUESTION:
• What do you think would be required within your country to implement Mobile Number Portability?
• Who would need to be involved?
Case study: Mobile Number Portability (MNP)
REQUIREMENT
• To identify and start industry tasks required for the introduction of MNP
• Network trunking arrangements
• Operational Procedures
Mobile Number Portability (MNP)
RESULT
• ACIF G556 A Framework for the introduction of MNP in Australia
• ACIF G561 MNP – Network Plan for Voice,
data, fax services
• ACIF C570 Mobile Number Portability Industry Code
REQUIREMENT
• Common Network Messaging and
Architecture Specs
• Requirements for provision of customer
information
• Register required for the effective routing of calls
Mobile Number Portability (MNP)
RESULT
• ACIF G573 MNP IT Specifications Parts 1, 2, and 3
• ACIF G574 MNP Customer Information
• ACIF G574 MNP Ported Number Register
REQUIREMENT
• Operational arrangements for the
implementation of MNP
• Meet the requirements of law enforcement agencies
• Framework for IT testing for new participants using MNP
Mobile Number Portability (MNP)
RESULT
• ACIF G579 MNP Operations Manual
• ACIF G590 MNP Law Enforcement Agency Solution
• ACIF G592 MNP IT Test Strategy
REQUIREMENT
• MNP Test Details
• Framework for replacement/testing digital certificates
• Contact details for industry members
• Details of Planned outages that may affect MN porting
Mobile Number Portability (MNP)
RESULT
• ACIF G593 MNP IT Test Strategy
• ACIF G594 MNP Digital Certification
Replacement Test Plan
• MNP Industry Contact List
• MNP Planned Outage Log
REQUIREMENT
• Listing of non MNP porting days
• Details of test windows for new participants
• Expected data for validation purposes
Mobile Number Portability (MNP)
RESULT
• MNP National Public Holidays
• MNP Test Schedule / Roster
• Expected data on a ported number
• Parties involved in document/procedure development included:
– Mobile Carriers
– Carriers/Carriage Service Providers
– Portability Service Suppliers
– Regulators
– Consumers
Mobile Number Portability (MNP)
• Industry agreed solution represented world’s best practice in relation to speed in which customers can port their number
• Service levels require
– 90% ports in 3 hours; and
– 99% ports in 2 days
Mobile Number Portability (MNP)