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Communications. The Importance of Good Skills. Communications and Interpersonal Relationships. Vehicle for establishing a therapeutic relationship Means of influencing the behavior of another to lead to successful outcomes. Levels of Communication. Intrapersonal Interpersonal Transpersonal - PowerPoint PPT Presentation
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CommunicationsCommunications
The Importance of Good SkillsThe Importance of Good Skills
Communications and Communications and Interpersonal RelationshipsInterpersonal Relationships
Vehicle for establishing a Vehicle for establishing a therapeutic relationshiptherapeutic relationship
Means of influencing the Means of influencing the behavior of another to lead to behavior of another to lead to successful outcomessuccessful outcomes
Levels of CommunicationLevels of Communication
IntrapersonalIntrapersonal InterpersonalInterpersonal TranspersonalTranspersonal Small groupsSmall groups PublicPublic
Elements of CommunicationElements of Communication
ReferentReferent Sender and receiverSender and receiver MessagesMessages ChannelsChannels FeedbackFeedback Variables of interpersonal Variables of interpersonal
communication communication EnvironmentEnvironment
Forms of CommunicationForms of Communication
VerbalVerbal NonverbalNonverbal SymbolicSymbolic MetacommunicationMetacommunication
Verbal CommunicationVerbal Communication
VocabularyVocabulary Indicated meaning ( by signs or Indicated meaning ( by signs or
symbols or implicated meaningsymbols or implicated meaning Timing/pacingTiming/pacing Tone of voiceTone of voice Clarity/brevityClarity/brevity RelevanceRelevance
Nonverbal CommunicationNonverbal Communication
Personal appearancePersonal appearance PosturePosture ExpressionsExpressions Eye contactEye contact GesturesGestures Personal spacePersonal space
Personal SpacePersonal Space
Intimate zone: 0-18 in.Intimate zone: 0-18 in. Personal zone: 18-4 feetPersonal zone: 18-4 feet Social zone: 4-12 feetSocial zone: 4-12 feet Public zone: 12 feet and morePublic zone: 12 feet and more
Professional RelationshipsProfessional Relationships
Nurse ClientNurse Client Nurse familyNurse family Nurse healthcare teamNurse healthcare team Nurse communityNurse community
Professional CommunicationsProfessional Communications
CourteousCourteous RespectRespect Confidentiality and privacyConfidentiality and privacy TrustTrust Autonomy and responsibilityAutonomy and responsibility AssertiveAssertive
Communication in the Nursing Communication in the Nursing ProcessProcess
AssessmentAssessment
* Physical/emotional * Physical/emotional factorsfactors
* Developmental factors* Developmental factors
* Sociocultural factors* Sociocultural factors
* Gender* Gender
Communication in the Nursing Communication in the Nursing ProcessProcess
Nursing DiagnosisNursing Diagnosis• Impaired verbal communicationsImpaired verbal communications• AnxietyAnxiety• Social isolationSocial isolation• Ineffective copingIneffective coping• PowerlessnessPowerlessness
Nursing Process cont.Nursing Process cont.
PlanningPlanning
*Goals and outcomes*Goals and outcomes
*Priorities*Priorities
*Continuity of care*Continuity of care
Nursing ProcessNursing Process
ImplementationImplementation
Use of therapeutic communication Use of therapeutic communication techniquestechniques
Therapeutic Communication Therapeutic Communication TechniquesTechniques
Active listening: SOLERActive listening: SOLER Sharing observationsSharing observations Sharing empathySharing empathy Sharing hopeSharing hope Sharing humorSharing humor Sharing feelingsSharing feelings
Techniques cont.Techniques cont.
TouchTouch SilenceSilence Providing informationProviding information ClarifyingClarifying FocusingFocusing ParaphrasingParaphrasing
TechniquesTechniques
Ask relevant questionsAsk relevant questions SummarizeSummarize Self-disclosureSelf-disclosure Confronting issues in a Confronting issues in a
professional and helpful professional and helpful mannermanner
Nontherapeutic Communication Nontherapeutic Communication TechniquesTechniques
Personal questionsPersonal questions Personal opinionsPersonal opinions Changing the subjectChanging the subject Automatic responsesAutomatic responses False reassurancesFalse reassurances Sympathy not empathySympathy not empathy
NontherapeuticNontherapeutic
Asking for explanationsAsking for explanations Giving judgments: approval or Giving judgments: approval or
disapprovaldisapproval DefensivenessDefensiveness ArguingArguing
The Nursing ProcessThe Nursing Process
ImplementationImplementation
Adapt communication techniques Adapt communication techniques for clients with special needsfor clients with special needs
I.e.. hearing impaired, stroke I.e.. hearing impaired, stroke victims, clients with a victims, clients with a tracheotomytracheotomy
The Nursing ProcessThe Nursing Process
EvaluationEvaluation
Communication patternCommunication pattern
Process recordingsProcess recordings