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8/7/2019 Communication Skills Training CORD' 09
http://slidepdf.com/reader/full/communication-skills-training-cord-09 1/24
بسم ال ارن ارحيم
8/7/2019 Communication Skills Training CORD' 09
http://slidepdf.com/reader/full/communication-skills-training-cord-09 2/24
8/7/2019 Communication Skills Training CORD' 09
http://slidepdf.com/reader/full/communication-skills-training-cord-09 3/24
• What does these people have ?
• How these people were able to communicate
with the hole world ?
•
Do you think they were talking the samelanguage ?
• Do you think that their societies were only
one level or one interest or one age
8/7/2019 Communication Skills Training CORD' 09
http://slidepdf.com/reader/full/communication-skills-training-cord-09 4/24
It’s not onlyWhat you say
but also
How do u say it
8/7/2019 Communication Skills Training CORD' 09
http://slidepdf.com/reader/full/communication-skills-training-cord-09 5/24
To decide how to say & what.You have to know
whomYou are talking to
& what he likes
8/7/2019 Communication Skills Training CORD' 09
http://slidepdf.com/reader/full/communication-skills-training-cord-09 6/24
Social Matrix
8/7/2019 Communication Skills Training CORD' 09
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A E
P T
8/7/2019 Communication Skills Training CORD' 09
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8/7/2019 Communication Skills Training CORD' 09
http://slidepdf.com/reader/full/communication-skills-training-cord-09 9/24
What’s Communication ?
Sender Message Receiver
Feedback
8/7/2019 Communication Skills Training CORD' 09
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8/7/2019 Communication Skills Training CORD' 09
http://slidepdf.com/reader/full/communication-skills-training-cord-09 11/24
How to deliver your message ?
1. How to speak.
2. What your appearance tells about you.
3. How to use your voice.4. How to use the body language.
5. How to communicate with eyes.
6. How to create emotional contact.
8/7/2019 Communication Skills Training CORD' 09
http://slidepdf.com/reader/full/communication-skills-training-cord-09 12/24
1-HOW TO SPEAK?
• 3 C's method:
• Clearly.
• Correctly.
• Confidence.
• WHENEVER YOU TALK:
•use descriptive words and avoid “non-words
• Having a sense of Humour
• Use Age Specific Language
8/7/2019 Communication Skills Training CORD' 09
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2-What your appearance tells?
• How organized do you appear to be.
• Appearance effect (1st impression).• On stage movements.
8/7/2019 Communication Skills Training CORD' 09
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3-HOW TO USE YOUR VOICE?
• Pause for importance.
• Speed up your rate for excitement.
•
See in your mind the story you tells.• Define a place in your speech.
• Include dialogue in your speech.
• Don’t speak in a monotone.challenge was just to stay awake
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4-How to use the body language?
• Your listener wants to know how u feel about
what you are saying.• Examples show your movement meanings.
8/7/2019 Communication Skills Training CORD' 09
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Examples show your movement meanings
NONVERBALBEHAVIOR
• Standing with hands on
hips
• Arms crossed on chest• Hand to cheek
• Touching, slightly rubbing
nose
• Tapping or drummingfingers
• Stroking chin
• Tilted head
INTERPRETATION
• Readiness, aggression
• Defensiveness
• Evaluation, thinking
• Rejection, doubt, lying
• Impatience
• Trying to make a decision
• Interest
8/7/2019 Communication Skills Training CORD' 09
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Hands on hips Hands to cheek Legs crossed
Stroking chin Arms crossed
on chest
8/7/2019 Communication Skills Training CORD' 09
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5-How to communicate with eyes?
(Eye contact)The eyes are the windows to the soul we are
told
• Contact with eyes appears you more
confident.
• Good eye contact cuts physical distance half.
• Provides you with valuable feedback from
your audience.
8/7/2019 Communication Skills Training CORD' 09
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6-How to create emotional
contact?
• Have to speak visual language to make
emotional contact.• Have to be nature.
• Have to give complement.
8/7/2019 Communication Skills Training CORD' 09
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8/7/2019 Communication Skills Training CORD' 09
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SUMMERISED 9 TIPS TO IMPROVE YOUR
COMMUNICATION SKILLS
Listen without
judgment
Listen without
thinking about
what you will say
next
Do not be invested
in being rightListen to yourself
In all cases repeat
back what you
heard and ask if it
is correct
If your mind
wanders, ask for
repetition
Say it honestly
Get comfortable
with gray
Have integrity and
build trust
8/7/2019 Communication Skills Training CORD' 09
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FEEDBACK
Open Discussion
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QUESTIONS