Communication skills in health and social care

2C.P5 / 2C.M3

Look at the photo of a group of childminders with the children they are paid to look after. Describe what you think each person is feeling and explain how you can tell. Think about their proximity to each other, as well as their facial expressions and body postures.

What sort of (a) language (b) tone of voice (c) pace of speaking do you think each of the adults use to (a) the children (b) each other in this situation?

Learning Objectives• To demonstrate communication skills through

interactions in health and social care, describing their effects.

Success Criteria1. Analyse a short one-to-one and group interaction

and discuss the skills used.2. Write a script for a one-to-one and group interaction.3. Write a report to your manager describes the effects

of the interaction.Challenge Criteria Explain the effects of the interaction to your manager.

Starter

• https://www.youtube.com/watch?v=FLKLk6LG0sw

• Start at 5 minutes (for 1 minute) and analyse the one to one and group interactions taking place.

Billy• Billy is 3 and has been a service user in

your nursery for 2 ½ years. He is a wonderful little boy, always well behaved, polite and eager to learn. Billy is about to go on holiday to Mexico and his mummy has told him he will need to have some injections before he goes. Billy is not happy about this, he hates injections, and has spent all morning crying in the corner of the room.

• You will need to :– Select and demonstrate communication skills with Billy in the

nursery, and then with Billy and his mummy at the end of the day. You should try to convince Billy that everything will be ok, and later inform Billy’s mummy of what has happened and why.

Role Play Checklist• Create a checklist in your book of the different communication skills.• When you show your role play to another group they will tick the

checklist for you when you show one of the skills.• The results of this will be written into a report to your manager.

Communication skill One-to-one interaction Group interaction

Active listening

Body language

Facial expression

Eye contact

Use of appropriate language

Tone of voice

Pace of speech

Proximity

Clarifying and repeating

After each script...

• Speak to your manager to let her know the outcomes of the conversation.

• Describe the effects of the conversation on all involved, evaluate the effectiveness of your communication skills and make recommendations about how you could have improved the way you interacted with them.

• You should specifically talk about the following skills:– active listening– body language– facial expression– eye contact– use of appropriate language– tone of voice– pace of speech– proximity– clarifying and repeating

Describe means to give a clear,

straightforward description that

includes all the main points (P)

Explain means to give logical reasons

to support your views (M)

SOW LESSON 10

Starter

How many of the 25 words about communication

can you find?

Learning Objectives• To be able to describe and explain the effects

of the communication skills.

Success Criteria1. Complete a word search of key

communication words.2. Write a report to your manager explaining

the effects of each interaction.Challenge Criteria Analyse three images about communication and discuss how to communicate effectively.

Missing words• Communication• Technological• Clarification• Understanding• Body language• Paraphrasing• Preferences• Interpreter• Hearing aid• Aggression• Electronic • Lip reading• Translator

• Non-verbal• Listening• Assertion • Questions• Makaton • Message• Verbal cycle• Group• Open• Tone• Pace• BSL

After each script...

• Speak to your manager to let her know the outcomes of the conversation.

• Describe the effects of the conversation on all involved, evaluate the effectiveness of your communication skills and make recommendations about how you could have improved the way you interacted with them.

• You should specifically talk about the following skills:– active listening– body language– facial expression– eye contact– use of appropriate language– tone of voice– pace of speech– proximity– clarifying and repeating

Describe means to give a clear,

straightforward description that

includes all the main points (P)

Explain means to give logical reasons

to support your views (M)

Final TaskImagine that you are a work experience student in a busy medical centre.Discuss how to communicate best with each of these people. Think about Dos and Don’ts for each individual.