Communication Skills for Presentations:

Good volume, voice inflection, pronunciation, good hand & facial expressions, eye contact, well-organized, interesting, well-paced, accurate information, enthusiastic…

LEVELS OF COMMUNICATIONLEVELS OF COMMUNICATION

1 ClichéCliché ice breakers, no personal info 2 Giving Information andGiving Information and Reporting FactsReporting Facts without feelings or opinions; includes gossip. “You know what happened today?”

3 Expressing IdeasExpressing Ideas thoughts, decisions, judgments.

“I think we should work together on this project.”

4 Sharing FeelingsSharing Feelings emotions, vulnerable

5 Self-DisclosureSelf-Disclosure total openness, honesty, fears

“I’m really scared I won’t succeed.”

TYPES OF COMMUNICATION:TYPES OF COMMUNICATION:

Verbal: Verbal: -Speaking

-Listening

-Context of message (public vs private)

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Nonverbal:Nonverbal:

-Signs and symbols

-Body language

-Facial expressions

Research shows it takes 90 seconds to form a definite opinion about someone.

First Impressions are based on:

55% = appearance

38% = the way we sound

7% = the words we use

Do you need to be more assertive??

Do you have trouble telling someone when you’re angry?

Do you have trouble standing up for yourself or setting boundaries??

Assertiveness:Assertiveness:

Being able to express personal feelings, wants and needs directly, without putting down or hurting others.

“Hey, give me my ball back…”

Assertiveness Skills:Assertiveness Skills:

State your position.

Offer a reason.

Acknowledge the other person’s feelings.

““I-Statements”I-Statements”

Statements that allow people to take responsibility for their own thoughts, feelings and needs without blaming/accusing others.

“I think…”, “I feel…”, “I believe…”, “I need…”

“You should keep your room cleaner.”

“I get upset when I see the mess in your room.”

“You never turn in your homework on time.”

“I’m concerned because your last 3 assignments have been late.”

“You really don’t care what I think.”

“I feel hurt when people don’t listen to me.”

worksheet: Why?

What are they trying to say?

What do they want?

“I feel frustrated when people make me do silly things.”

“I think we should try to go through one-at-a-time since the door is kinda small.”

Characteristics of a ClearCharacteristics of a Clear “NO” statement:“NO” statement:Use the word “NO.”

Body language supports “NO” message.

Tone of voice supports “NO” message.

Repeat as necessary.

Use relationship-building statements, if appropriate.

Types of Refusal Skills:

-Clear “NO” statements

-Fogging statements-tacit agreement or humor to get control

-Delaying statements-break the mood, give more time…

-Alternative Actions-peer activity

Example: pressured to smoke pot.

Say “No” firmly and immediately with corresponding body language.

Fogging: “hey, great idea. Maybe we can both get arrested and meet Bubba!”

Delay: “Let me get back to you on that…I gotta pee!”

Alternative: “Let’s go play xbox instead.”

(Group activity)

Take out a blank piece of paper. Write a ½ page summary based on the “Levels of Communication” and the a ½ page on“Good and Poor Listening Skills” Outline Journals.

Include: How well you have been able to get to the deeper levels of communication; with whom and how often you have reached these levels? How have you improved, specifically?

What “good” listening skills you have been using and what “poor” ones you have eliminated; with whom and how often, etc.?